Epsilon Inc

Linux Systems Administrator II Epsilon is now part of AMERICAN SYSTEMS! We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together. Read more here: AMERICAN SYSTEMS Acquires Epsilon, Inc. Benefits: We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation. Compensation: The wage range listed represents the potential compensation opportunities for this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, relevant skills, and qualifications brought to the role. The initial offer could be any amount within the posted range, reflecting our commitment to fair and competitive compensation. Where you'll work: You will be working onsite at WAPA's Phoenix, AZ location. Our Customer's Mission: The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states. WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability. WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers. Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management. An average day: As Linux Systems Administrator II, you will support the reliability, security, and performance of Red Hat Enterprise Linux (RHEL) environments. This role focuses on day-to-day operations, patching, incident response, and system monitoring within a highly regulated federal environment. You will follow established change management processes, respond to service requests and incidents, configure servers for monitoring, and contribute to small- to medium-scale projects. Strong adherence to compliance standards and attention to detail are essential. In this position you will: Administer and maintain Red Hat Enterprise Linux systems, ensuring compliance with customer standards and policies. Apply system patches and updates using Red Hat Satellite in accordance with established change management and patching processes. Configure and maintain monitoring of servers using SolarWinds Orion, including adding and managing server nodes. Respond to incidents and service requests, working within defined SLAs. Participate in project-based work, including deployments, upgrades, and process improvements. Collaborate with team members to document procedures, configurations, and troubleshooting steps. Monitor system performance and availability, escalating issues as needed. Follow security and compliance requirements, coordinating with cybersecurity teams when necessary. Participate in on-call after hours IT infrastructure support rotation. Track and manage work using approved ITSM tools. Basic Qualifications: As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions. 2-4 years of experience as a Systems Administrator or related IT role, with hands-on experience managing Red Hat Enterprise Linux environments. Experience with Red Hat Satellite or similar patch management platforms. Familiarity with change control processes in enterprise environments. Experience configuring and maintaining system monitoring (SolarWinds Orion or similar). Experience supporting and troubleshooting production systems. Basic understanding of networking concepts and system security best practices. Ability to follow detailed procedures while maintaining accuracy and consistency. Strong communication and problem-solving skills. Preferred Qualifications: Experience working in Agile environments and using Azure DevOps (ADO) for work tracking. Familiarity with automation tools such as Ansible or scripting (Bash, Python, etc.). Exposure to ITSM platforms (e.g., ServiceNow) for incident, request, and change management. Experience working in federal or regulated IT environments. Red Hat Certified System Administrator (RHCSA) or equivalent certification. Other Requirements: Must be able to pass federal background investigation and obtain a Public Trust. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.) This position may require the ability to operate a government vehicle. The incumbent must be at least 18 years of age, able to obtain and maintain Defensive Drivers certification and have a valid state driver's license. Physical Demands and Working Conditions: Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions: Prolonged periods of computer desk work. Dexterity of hands and fingers to operate a computer keyboard and other computer components. Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings. The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers. Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments. Maintain a professional emotional response when working with others. Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets. Please click here to review your rights under EEO policy. If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone or by email .

AV/VTC Technician I Epsilon is now part of AMERICAN SYSTEMS! We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together. Read more here: AMERICAN SYSTEMS Acquires Epsilon, Inc. Benefits: We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation. Compensation: The wage range listed represents the potential compensation opportunities for this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, relevant skills, and qualifications brought to the role. The initial offer could be any amount within the posted range, reflecting Epsilon's commitment to fair and competitive compensation. Where you'll work: You will be working onsite at the Marine Corp University's Quantico, VA location. Our Customer's Mission: The Marine Corps University (MCU) is a military education university of the United States Marine Corps. Hosted in a unified data center, MCU's Information Technology services are delivered through a wired.edu network and domain, as well as a wireless "Bring Your Own Device" network. Epsilon provides Information Technology services for the MCU including network and systems, data center, service desk, cybersecurity, and audio visual/video teleconferencing. An average day: As AV/VTC Technician I, you will be a part of an AV/VTC team that provides installation, configuration, maintenance, sustainment, operational support, monitoring, and administration of audiovisual and Video Teleconference (VTC) equipment and events in both classroom and auditorium settings for the Marine Corps University. In this position you will: Operate, facilitate, and support complex audiovisual systems in MCU auditoriums in support of MCU events. Configure, support, and troubleshoot problems with basic audiovisual and associated computer equipment in classrooms. Conduct arrangements and provide real time on-site support for VTC sessions involving MCU VTC assets. Configure VTC equipment for proper operation and troubleshoot problems that occur before or during VTC sessions. Setup, initiate, and conduct operational checks for briefings and video conferences within USMC facilities. Instruct MCU personnel in the proper operation of the VTC system and perform physical setup of classrooms, when required. Respond to customer trouble calls and tracking tickets in the IT/AV tracking software. Collect requirements from customers to meet needs. Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. Code, configure, manage, and install AV systems, installing AV related equipment to include, but not limited to, AV switching devices, VTC, camera, audio and video. Provide tier 3 support for auditorium production equipment such as lighting, camera, mics and recording events. Operate complex smart board/MondoPad systems in MCU auditoriums and classrooms in support of MCU events. Configure and troubleshoot problems with smart board equipment, to include imaging and connections to the MCU network. Coordinate with the IA Task Lead to incorporate required IA controls into network and data center design and provide information security for MCU networks. Monitor and display proper maintenance on all A/V equipment for repairs including renewing fully charged batteries. Monitor all software updates for InFocus Mondopad's and Microsoft Office for each device in all classrooms and conference rooms in the facility. Assist other team members as required to provide the customer with a superior level of support. Maintain an open and clear communication with MCU's IET Helpdesk Support and Student/Faculty on all issues related to A/V and VTC matters on campus. Basic Qualifications: As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions. DOD 8570 IAT Level II Certification required (GSEC, GICSP, CND, CySA+, Security+ CE, SSCP or CCNA-Security). Possess knowledge and experience in the operation of digital audiovisual systems like Haivision, V-Brick, AMX, and Cisco. Possess knowledge and experience in configuring VTC systems and establishing and maintaining connectivity with other VTC sites. Must be able to provide audio visual system operational coverage of MCU events outside of normal working hours and the capacity to surge support in times of event saturation. Knowledge and understanding of the Technology industry. Experience with Microsoft Office Outlook, Excel, and Word Demonstrated leadership, excellent interpersonal and communication skills. Strong team player; self-assured, confident, and goal-oriented. Ability to organize and manage multiple priorities and delegate effectively. Ability to solve problems and translate policies into daily routine operations. Excellent written and oral communication skills. Keen attention to detail. Other Requirements: Must hold active DOD Interim Secret or Secret Clearance. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.) Weekend or after-hours support may be required on occasion. Physical Demands and Working Conditions: Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions: Prolonged periods of computer desk work. Dexterity of hands and fingers to operate a computer keyboard and other computer components. Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings. The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers. Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments. Maintain a professional emotional response when working with others. Ability to lift up to 50 lbs. Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.). Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets. Please click here to review your rights under EEO policy. If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone or by email .

Deputy Service Desk Manager Epsilon is now part of AMERICAN SYSTEMS! We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together. Read more here: AMERICAN SYSTEMS Acquires Epsilon, Inc. Benefits: We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation. Compensation: The wage range listed represents the potential compensation opportunities for this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, relevant skills, and qualifications brought to the role. The initial offer could be any amount within the posted range, reflecting our commitment to fair and competitive compensation. Where you'll work: This is a hybrid onsite/remote opportunity where you will report to our corporate office in Greenville, SC and have the flexibility to work from home based on business needs. Our Customer's Mission: Epsilon provides professional and efficient technical support and account management activities for all US Patent and Trademark Office (USPTO) personnel while also providing world class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point of contact (phone, email or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management for end users and our MI Team monitors and reports issues affecting enterprise services for USPTO. An average day: As Deputy Service Desk Manager, you will provide leadership support and guidance to Service Desk Leads. This position will work with others above them in the reporting structure, as well as managers who may be colleagues or direct reports, to collaborate on team performance. In this position you will: Provide site leadership, including workplace direction, evaluations, coaching, performance management, and overseeing day-to-day operations. Oversee and lead a team of Service Desk Agents and Leads. Train new Service Desk Agents and Leads to optimize their performance for customer satisfaction and provide on-going training for continued development. Deploy technicians and assign tasks based on skills needed to remedy individual events and incidents. Act as an escalation point for Service Desk Leads assisting them with service desk issues and site-specific issues. Organize service requests based on the type of service and status (change requests from current end users, new equipment requests from current end users, etc.) Monitor dashboards for customer requests and incidents, customer satisfaction, first call resolution, and incoming phone calls and email queues. Escalate process and policy issues as needed. Work with leadership to support interviewing, orientation, and onboarding staff. Continually look for methods to improve overall end user experience and customer satisfaction and ensure service meets or exceeds Service Level Agreements (SLAs). Ensure continual service improvement; recommend innovative methodologies, techniques, and criteria for projects; and maintain knowledge of workflows and project mapping. Communicate updates and project status effectively and efficiently while handling multiple tasks and competing priorities. Ability to work cross-functionally to understand the key business drivers. Provide technical support over the phone, and/or via email, where appropriate. Basic Qualifications: As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions. Associate degree or higher in information technology or related field or a high school diploma and relevant information technology certification(s)/training/years of experience in place of degree. Five (5) years or more of information technology experience, including at least three (3) years of leadership experience in a help desk or call center environment. Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines. Strong leadership qualities, including the ability to coach/train others on both technical matters and customer interactions. Proficiency in Word, Excel, Outlook, database management. Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations. Experience working in a team-oriented, collaborative environment and experience building cross-functional partnerships including exceptional skills in influencing, teamwork, and delivering solutions in a complex and changing environment. Proven ability to run complex processes, navigate organizations, and lead meetings effectively and efficiently. Accountable, proactive, and thoughtful with high attention to detail and strategic problem-solving skills. Experience implementing best practices and tools and monitoring effectiveness and a passion for driving internal process efficiencies involving collaboration across multiple internal teams. ITIL V3 or ITIL V4 Certification desired Other Requirements: Must be able to pass federal background investigation and obtain a Public Trust. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.) Physical Demands and Working Conditions: Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions: Prolonged periods of computer desk work. Dexterity of hands and fingers to operate a computer keyboard and other computer components. Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings. The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers. Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments. Maintain a professional emotional response when working with others. Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets. Please click here to review your rights under EEO policy. If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone or by email .

Storage Services III Mainframe Storage Epsilon is now part of AMERICAN SYSTEMS! We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together. Read more here: AMERICAN SYSTEMS Acquires Epsilon, Inc. Benefits: We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation. Compensation: The wage range listed represents the potential compensation opportunities for this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, relevant skills, and qualifications brought to the role. The initial offer could be any amount within the posted range, reflecting Epsilon's commitment to fair and competitive compensation. Where you'll work: This fully remote opportunity allows you the flexibility to work from home in support of Epsilon's USDA DISC Customer. Our Customer's Mission: The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC's highly complex and interconnected technology infrastructure to conduct their operations. To better support this mission, DISC is modernizing their technology by transitioning to a continuous integration, deployment, and code-based organization. An average day: As Storage Services III Mainframe Storage, you will be responsible for administering and maintaining the mainframe storage environment, ensuring availability, performance, compliance, and security. This role encompasses installation, configuration, migration, and monitoring of mainframe storage systems, including IBM storage, NetApp target storage, and virtual tape environments. This position supports production and disaster recovery systems, provides technical consulting for new technologies, and ensures operational excellence in alignment with USDA DISC's ITIL-based service model. In this position you will: Administer and oversee all aspects of mainframe storage infrastructure, including IBM storage and NetApp target storage. Manage substantial storage capacities ( 70 TB primary, 250 TB DR) with multiple replicated copies. Lead and support migration projects from Luminex to IBM Virtual Tape servers, including DR installations and replication setup. Administer and manage IBM Data Facility Removal Media Manager (DFRMM) for tape library management. Configure and administer Brocade 7840 switches for connectivity between sites. Collaborate with internal teams (network, NAS storage, mainframe) to ensure throughput and performance goals are met. Monitor, analyze, and optimize storage performance with reporting and monitoring tools Utilize IBM SMP/E, Job Control Language (JCL), file structures (HFS, ZFS, PDS), TSO ISPF, SDSF, and DFSMS. Administer z/OS systems (currently 2.5, upgrading to 3.1), including maintenance and IODF management. Diagnose and resolve incidents independently; update and manage tickets consistently. Develop technical specifications, documentation, and on-the-job training (OJT). Provide technical consulting and impact analysis for new technologies. Participate in Agile project management and DevSecOps practices. Develop and maintain disaster recovery procedures; support regular DR testing. Provide 24x7/365 remote and on-site facility support. Basic Qualifications: As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions. 5-7 years of experience as a mainframe systems programmer with focus on storage administration. Demonstrated expertise in mainframe storage management (IBM DASD, IBM/NetApp VTL, Luminex VTL, SMS). Hands-on experience with replication, backup, and storage migration practices. Familiarity with TREX, catalog backup utilities, space reduction software, and file format conversions. Understanding of LPAR interactions with tape drives. Familiarity with BMC Control-M job scheduling. Experience and comfort with change and ambiguity Strong written and oral communication skills in the English language. All contractor employees must be able to read, write, speak and understand English. Exceptional customer service skills. Strong time-management and prioritization skills. Ability to communicate applicable technical subject matter expertise to management and others. ITIL v4 Foundation knowledge and experience applying ITIL practices. Other Requirements: Must be able to pass federal background investigation and obtain a Public Trust. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.) Physical Demands and Working Conditions: Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions: Prolonged periods of computer desk work. Dexterity of hands and fingers to operate a computer keyboard and other computer components. Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings. The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers. Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments. Maintain a professional emotional response when working with others. Ability to lift up to 50 lbs. Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.). Maintain and update servers by updating internal hardware. Move, rack and stack servers, switches, or routers. Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets. Please click here to review your rights under EEO policy. If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone or by email . We will be accepting applications through 10/22/2025.