Progressive Spine and Orthopaedics LLC
Clifton, New Jersey
JOB TITLE: Billing-Legal Liaison COMPANY: Progressive Billing PAY RANGE: OPM Pay Grade 6 (Hourly) FLSA Status: Non-Exempt SUMMARY: The Billing-Legal Liaison serves as a key point of contact between the practice, attorneys, patients, and other external parties regarding billing-related matters. This role supports daily operations by managing billing communications, coordinating requests, and ensuring timely, accurate follow-up on accounts. It is imperative that the Billing Liaison maintain a high level of professionalism at all times, particularly when communicating with attorneys, clients, and internal staff in a fast-paced environment. A strong understanding of PIP claims, auto accident cases, and related billing processes is essential for success in this role. PRIMARY DUTIES AND RESPONSIBILITIES Serve as a liaison between the Billing Department and attorney offices regarding billing questions, account updates, balances, negotiations and required documentation. Communicate professionally and courteously with attorneys, legal staff, patients, and internal departments by phone, email, and written correspondence. Review, track, and respond to billing-related inquiries in a timely and accurate manner. Maintain organized records of communications, billing updates, and account activity Assist with invoice follow-up, account reconciliation, and resolving billing discrepancies. Coordinate with internal departments to ensure requests are completed efficiently and accurately. Support the billing process for PIP and auto accident cases, including familiarity with related documentation, timelines, and follow-up requirements. Work effectively under pressure while managing multiple priorities and deadlines in a fast-paced environment. Identify issues proactively and escalate concerns when appropriate. Assist with special projects and other administrative or billing-related duties as assigned. QUALIFICATIONS High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum of 2 years of experience in billing, legal, healthcare, or administrative support preferred. Prior experience working with attorneys or law offices strongly preferred. Good understanding of PIP claims, auto accident cases, and related billing workflows. Strong understanding of billing processes, account follow-up, and recordkeeping. Excellent verbal and written communication skills. Strong organizational skills with close attention to detail and accuracy. Ability to manage sensitive information with discretion and confidentiality. Proficiency in Microsoft Office Suite and ability to learn internal systems and EMR platforms. GENERAL EXPECTATIONS Demonstrate professionalism, reliability, and respect in all interactions. • Maintain confidentiality of patient and practice information in compliance with HIPAA and company standards. Exhibit strong customer service skills and a solutions-oriented mindset. Adapt quickly to changing priorities and workload demands. Work collaboratively with team members and other departments to support operational goals. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS This position operates primarily in a professional office environment and requires prolonged periods of sitting while performing computer-based work, telephone communication, and documentation review. The role regularly requires use of standard office equipment, including computers, phones, and printers. The employee must be able to occasionally stand, walk, reach, and handle paper files or office materials weighing up to approximately 10 pounds. Visual acuity sufficient for reviewing electronic records and written documentation is required. The position functions in a high-volume administrative setting that requires the ability to manage multiple priorities while maintaining accuracy, professionalism, and responsiveness. Overtime may be required based on workload and operational needs and will be compensated in accordance with applicable wage and hour regulations governing non-exempt positions. DOL / FLSA CLASSIFICATION AND JUSTIFICATION Based on the duties described above, the Billing-Legal Liaison position is appropriately classified as a non- exempt position under the Fair Labor Standards Act (FLSA). The primary responsibilities of this role involve coordinating billing communications, responding to account inquiries, supporting documentation requests, and assisting with billing follow-up activities within established procedures. The position does not customarily and regularly exercise independent discretion and judgment on matters of significance as defined under administrative exemption criteria, nor does it supervise two or more full-time employees as required for executive exemption eligibility. Accordingly, the position is subject to overtime compensation requirements consistent with applicable federal and state wage and hour regulations. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PI5b8a01cc5-
JOB TITLE: Billing-Legal Liaison COMPANY: Progressive Billing PAY RANGE: OPM Pay Grade 6 (Hourly) FLSA Status: Non-Exempt SUMMARY: The Billing-Legal Liaison serves as a key point of contact between the practice, attorneys, patients, and other external parties regarding billing-related matters. This role supports daily operations by managing billing communications, coordinating requests, and ensuring timely, accurate follow-up on accounts. It is imperative that the Billing Liaison maintain a high level of professionalism at all times, particularly when communicating with attorneys, clients, and internal staff in a fast-paced environment. A strong understanding of PIP claims, auto accident cases, and related billing processes is essential for success in this role. PRIMARY DUTIES AND RESPONSIBILITIES Serve as a liaison between the Billing Department and attorney offices regarding billing questions, account updates, balances, negotiations and required documentation. Communicate professionally and courteously with attorneys, legal staff, patients, and internal departments by phone, email, and written correspondence. Review, track, and respond to billing-related inquiries in a timely and accurate manner. Maintain organized records of communications, billing updates, and account activity Assist with invoice follow-up, account reconciliation, and resolving billing discrepancies. Coordinate with internal departments to ensure requests are completed efficiently and accurately. Support the billing process for PIP and auto accident cases, including familiarity with related documentation, timelines, and follow-up requirements. Work effectively under pressure while managing multiple priorities and deadlines in a fast-paced environment. Identify issues proactively and escalate concerns when appropriate. Assist with special projects and other administrative or billing-related duties as assigned. QUALIFICATIONS High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum of 2 years of experience in billing, legal, healthcare, or administrative support preferred. Prior experience working with attorneys or law offices strongly preferred. Good understanding of PIP claims, auto accident cases, and related billing workflows. Strong understanding of billing processes, account follow-up, and recordkeeping. Excellent verbal and written communication skills. Strong organizational skills with close attention to detail and accuracy. Ability to manage sensitive information with discretion and confidentiality. Proficiency in Microsoft Office Suite and ability to learn internal systems and EMR platforms. GENERAL EXPECTATIONS Demonstrate professionalism, reliability, and respect in all interactions. • Maintain confidentiality of patient and practice information in compliance with HIPAA and company standards. Exhibit strong customer service skills and a solutions-oriented mindset. Adapt quickly to changing priorities and workload demands. Work collaboratively with team members and other departments to support operational goals. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS This position operates primarily in a professional office environment and requires prolonged periods of sitting while performing computer-based work, telephone communication, and documentation review. The role regularly requires use of standard office equipment, including computers, phones, and printers. The employee must be able to occasionally stand, walk, reach, and handle paper files or office materials weighing up to approximately 10 pounds. Visual acuity sufficient for reviewing electronic records and written documentation is required. The position functions in a high-volume administrative setting that requires the ability to manage multiple priorities while maintaining accuracy, professionalism, and responsiveness. Overtime may be required based on workload and operational needs and will be compensated in accordance with applicable wage and hour regulations governing non-exempt positions. DOL / FLSA CLASSIFICATION AND JUSTIFICATION Based on the duties described above, the Billing-Legal Liaison position is appropriately classified as a non- exempt position under the Fair Labor Standards Act (FLSA). The primary responsibilities of this role involve coordinating billing communications, responding to account inquiries, supporting documentation requests, and assisting with billing follow-up activities within established procedures. The position does not customarily and regularly exercise independent discretion and judgment on matters of significance as defined under administrative exemption criteria, nor does it supervise two or more full-time employees as required for executive exemption eligibility. Accordingly, the position is subject to overtime compensation requirements consistent with applicable federal and state wage and hour regulations. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PI5b8a01cc5-
Progressive Spine and Orthopaedics LLC
Englewood, New Jersey
JOB TITLE: Referral Coordinator SCHEDULE: Monday through Friday 8am-5pm LOCATION: Englewood, NJ SUMMARY: Facilitates the daily operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families, and visitors. Works closely with the Referral Manager and the Referral Team to ensure all incoming and outgoing referrals are processed appropriately and in a timely manner. DUTIES AND RESPONSIBILITIES: Review and monitor referral and physician order work que to provide accurate and timely referral process documentation. Serves as the first-line resource for patients and referring providers with regards to scheduling and follow up. Work with Business Development Director, Marketing Team, and Referral Manager to process all outgoing referral requests including but not limited to finding patients appropriate and convenient facility locations, sending the referred to facilities the appropriate referral information, and following up with the referred to facility and the patient to ensure services are being rendered appropriately. Maintain a strong focus on patient/customer satisfaction. Act as an advocate for the patient to ensure care plan is achieved. Answer incoming telephone inquiries: based on the type of call, problem solve, transfer, or coordinate accurately and appropriately. Interface with the referral source, patient/family, insurance companies, and provider to ensure timely and appropriate care is provided. Act as patient liaison to assist in providing the highest level of quality care and follow through. Including but not limited to scheduling outgoing referral appointments, following up with patient to ensure compliance with care plan, communicating with referral resources regarding treatment, providing accurate medical records to appropriate parties, etc. Ensure that patient records are up to date and accurate documentation is kept. Communicate potential areas of concern to the Referral Manager and follow up as necessary. Performs other related duties as assigned by management. QUALIFICATIONS: High school diploma or equivalent 1-2 years clinical/healthcare work experience required. Knowledge of insurance plans and guidelines. Working knowledge/ understanding of benefits plans and verifying eligibility. Ability to obtain authorizations and pre-certifications from insurance plans. Ability to work independently and prioritize appropriately. Excellent customer service skills, written and oral communication, organizational skills, and the ability to multi-task in a fast-paced environment. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. GENERAL EXPECTATIONS: Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of team. Committed to the constant pursuit of excellence and teamwork in improving the care of the patients. Be punctual with scheduled work and use time appropriately. Perform duties in a conscientious, cooperative manner. Perform required amount of work in a timely fashion with a minimum of errors. Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keeps information concerning Practice Operations, patients, and employees confidential. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PIc13c5-
JOB TITLE: Referral Coordinator SCHEDULE: Monday through Friday 8am-5pm LOCATION: Englewood, NJ SUMMARY: Facilitates the daily operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families, and visitors. Works closely with the Referral Manager and the Referral Team to ensure all incoming and outgoing referrals are processed appropriately and in a timely manner. DUTIES AND RESPONSIBILITIES: Review and monitor referral and physician order work que to provide accurate and timely referral process documentation. Serves as the first-line resource for patients and referring providers with regards to scheduling and follow up. Work with Business Development Director, Marketing Team, and Referral Manager to process all outgoing referral requests including but not limited to finding patients appropriate and convenient facility locations, sending the referred to facilities the appropriate referral information, and following up with the referred to facility and the patient to ensure services are being rendered appropriately. Maintain a strong focus on patient/customer satisfaction. Act as an advocate for the patient to ensure care plan is achieved. Answer incoming telephone inquiries: based on the type of call, problem solve, transfer, or coordinate accurately and appropriately. Interface with the referral source, patient/family, insurance companies, and provider to ensure timely and appropriate care is provided. Act as patient liaison to assist in providing the highest level of quality care and follow through. Including but not limited to scheduling outgoing referral appointments, following up with patient to ensure compliance with care plan, communicating with referral resources regarding treatment, providing accurate medical records to appropriate parties, etc. Ensure that patient records are up to date and accurate documentation is kept. Communicate potential areas of concern to the Referral Manager and follow up as necessary. Performs other related duties as assigned by management. QUALIFICATIONS: High school diploma or equivalent 1-2 years clinical/healthcare work experience required. Knowledge of insurance plans and guidelines. Working knowledge/ understanding of benefits plans and verifying eligibility. Ability to obtain authorizations and pre-certifications from insurance plans. Ability to work independently and prioritize appropriately. Excellent customer service skills, written and oral communication, organizational skills, and the ability to multi-task in a fast-paced environment. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access. GENERAL EXPECTATIONS: Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of team. Committed to the constant pursuit of excellence and teamwork in improving the care of the patients. Be punctual with scheduled work and use time appropriately. Perform duties in a conscientious, cooperative manner. Perform required amount of work in a timely fashion with a minimum of errors. Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keeps information concerning Practice Operations, patients, and employees confidential. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PIc13c5-