Sysco - International Food Group

POSITION SUMMARY: Leads the activities related to management of contacts and relationships with external customers as well as the site's Customer Service Department, which includes providing department level leadership, building strong customer relationships, owning the financial and operating effectiveness of the Department and leading a productive, positive and inclusive workplace culture and climate. This includes, training and supervising customer service associates, in compliance with government regulations and company policies. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: Leads the building and development of customer relations through effective communication (e.g. in person meetings, phone calls, emails; with customers and franchise owners; meets with key customers and performs business reviews as needed and fosters "proactive" communication to Customers regarding delivery delays or product outage situations. Provides customer focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities; trains external customers on SYGMA Network website. Leads day-to-day Customer Service Department Operations; ensures effective operational effectiveness of the department by overseeing customer ordering, communication and daily closing functions; diagnoses and makes operational improvements as needed. Maintains current information on product information, promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversation and test items; ensures other departments receive timely and accurate communication on these items. Manages the relationship between the Customer Service department and other departments at the site and well as relationship with our external customers. Acts as a coach to other associates, including direct line supervisors to assure their ability to coach their associates; ensures that talent management practices such as staffing needs assessment, coaching and corrective action, development and training and associate retention are effectively delivered. Manages customer service associate's headcount, schedules and individuals' performance. Reviews customer service functions and productivity reporting; suggests efficiency ideas, cost reduction measures and assists with implementation of delivery changes. Interprets, trains and consistently enforces company policies, protocols and procedures including but not limited to training on systems, documentation and communication. Communicates with Warehouse and Transportation teams to collaboratively resolve any customer or delivery opportunities or issues; visits customer locations and meets with customers to address issues and build relationships. Works assigned schedule, exhibits regular and predictable attendance and works outside of the normal schedule as required to meet workload demands. Performs the duties of associates supervised and other related duties as needed (and as qualified). REQUIRED MINIMUM EDUCATION/EXPERIENCE: High school diploma, general education degree (GED), or equivalent degree; and five to eight years customer service experience and/or training; or equivalent combination of education and related experience. Two Year or Four-year college degree in Business Management, Supply Chain Management or similar major and four years' experience building customer relationships in the food distribution industry is strongly preferred. CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS: Driver's License required; must be insurable to operate a vehicle as a condition of initial and continued employment. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: spreadsheet software and word processing software, customer service. Skill in: making independent decisions in support of company policies and procedures in a timely manner. Ability to: successfully engage and lead individual and team discussions and meetings; solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form; apply all relevant policies in a consistent, timely and objective manner; work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations; manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues; to learn SYGMA technology software and programs; read, comprehend, write and speak English: add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals: read, analyze and interpret, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to sit, talk and hear. The associate is frequently required to stand, walk, bend, use hands to finger, handle or feel; reach with hands and arms. The associate is occasionally required to stoop, kneel, coach or crawl and may have to lift up to 40 pounds. Specific vision abilities that may be required by this job include close vision and distance vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of the job. While performing the duties of this job, the associate is primarily working in an office environment in a controlled atmosphere building; the associate spends the majority of their time on the telephone with the ability to use a headset as needed; the noise level is usually moderately quiet. The associate may occasionally be required to travel to other Distribution Sites, customer locations or the Corporate office as business needs dictate (e.g. training, meetings). NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

POSITION SUMMARY: Leads the activities related to management of contacts and relationships with external customers as well as the site's Customer Service Department, which includes providing department level leadership, building strong customer relationships, owning the financial and operating effectiveness of the Department and leading a productive, positive and inclusive workplace culture and climate. This includes, training and supervising customer service associates, in compliance with government regulations and company policies. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: Leads the building and development of customer relations through effective communication (e.g. in person meetings, phone calls, emails; with customers and franchise owners; meets with key customers and performs business reviews as needed and fosters "proactive" communication to Customers regarding delivery delays or product outage situations. Provides customer focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities; trains external customers on SYGMA Network website. Leads day-to-day Customer Service Department Operations; ensures effective operational effectiveness of the department by overseeing customer ordering, communication and daily closing functions; diagnoses and makes operational improvements as needed. Maintains current information on product information, promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversation and test items; ensures other departments receive timely and accurate communication on these items. Manages the relationship between the Customer Service department and other departments at the site and well as relationship with our external customers. Acts as a coach to other associates, including direct line supervisors to assure their ability to coach their associates; ensures that talent management practices such as staffing needs assessment, coaching and corrective action, development and training and associate retention are effectively delivered. Manages customer service associate's headcount, schedules and individuals' performance. Reviews customer service functions and productivity reporting; suggests efficiency ideas, cost reduction measures and assists with implementation of delivery changes. Interprets, trains and consistently enforces company policies, protocols and procedures including but not limited to training on systems, documentation and communication. Communicates with Warehouse and Transportation teams to collaboratively resolve any customer or delivery opportunities or issues; visits customer locations and meets with customers to address issues and build relationships. Works assigned schedule, exhibits regular and predictable attendance and works outside of the normal schedule as required to meet workload demands. Performs the duties of associates supervised and other related duties as needed (and as qualified). REQUIRED MINIMUM EDUCATION/EXPERIENCE: High school diploma, general education degree (GED), or equivalent degree; and five to eight years customer service experience and/or training; or equivalent combination of education and related experience. Two Year or Four-year college degree in Business Management, Supply Chain Management or similar major and four years' experience building customer relationships in the food distribution industry is strongly preferred. CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS: Driver's License required; must be insurable to operate a vehicle as a condition of initial and continued employment. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: spreadsheet software and word processing software, customer service. Skill in: making independent decisions in support of company policies and procedures in a timely manner. Ability to: successfully engage and lead individual and team discussions and meetings; solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form; apply all relevant policies in a consistent, timely and objective manner; work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations; manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues; to learn SYGMA technology software and programs; read, comprehend, write and speak English: add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals: read, analyze and interpret, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to sit, talk and hear. The associate is frequently required to stand, walk, bend, use hands to finger, handle or feel; reach with hands and arms. The associate is occasionally required to stoop, kneel, coach or crawl and may have to lift up to 40 pounds. Specific vision abilities that may be required by this job include close vision and distance vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of the job. While performing the duties of this job, the associate is primarily working in an office environment in a controlled atmosphere building; the associate spends the majority of their time on the telephone with the ability to use a headset as needed; the noise level is usually moderately quiet. The associate may occasionally be required to travel to other Distribution Sites, customer locations or the Corporate office as business needs dictate (e.g. training, meetings). NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

Summary This is an in-office position that supports HR Business Partner to successfully implement local initiatives and execute assigned local and/or region and corporate programs. Help to create an environment to attract, develop, retain and engage talent throughout the site to deliver business goals. ESSENTIAL FUNCTIONS/ RESPONSIBILITIES: Partner with HRBP to execute core HR processes (e.g. performance management, talent management, total rewards, compensation, training and development Execution of transactional core HR processes (e.g. coordinate and conduct new associate orientation, unemployment claims processes, onboarding and exit interviews, transitional return to work, leave administration, OSHA reporting, etc.) Support in reviewing, interpreting, administering and ensuring compliance with federal, state, and local employment laws, and company policies and procedures Maintain all personnel files, ensuring accuracy of active/terminated files and contents. Responsible for administrative duties to include copying, filing, posting notices, scanning, and faxing. Provide coaching and guidance to associates and supervisors regarding policy and procedure. Perform employee investigations and conflict resolution. Support hiring managers and Talent Acquisition to support recruitment and staffing plans. Support and maintain e-Time system and payroll-related activities Support HRBP to drive an inclusive and diverse culture Administer programs to enhance employee engagement and satisfaction levels REQUIRED MINIMUM EDUCATION/EXPERIENCE: 2-5 years of experience in Human Resources management preferred and/or an equivalent combination of related training and experience Bachelor's degree with major or emphasis in Human Resources, Business Administration, or a closely related field preferred. Will consider similar education and work experience in lieu of degree. Bilingual- Spanish CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS: Human Resource Certification Institute (HRCI) Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification preferred Experience in utilizing HRIS and other people management systems ABILITIES AND SKILLS: Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Management of Personnel Resources : Motivating, developing, and directing people as they work, identifying the best people for the job. Social Perceptiveness : Being aware of others' reactions and understanding why they react as they do. Speaking & Speech Clarity : Talking to others to convey information effectively and the ability to speak clearly so others can understand you. Coordination : Adjusting actions in relation to others' actions Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension : Understanding written sentences and paragraphs in work related documents. Oral Comprehension : Listening to and understanding information and ideas presented through spoken words and sentences. Written Comprehension : Reading and understanding information and ideas presented in writing. Oral Expression : Communicating information and ideas in speaking so others will understand. Written Expression : Communicating information and ideas in writing so others will understand Judgment and Decision Making : Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation : Bringing others together and trying to reconcile differences. Complex Problem Solving : Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning : Applying general rules to specific problems to produce answers that make sense. Problem Sensitivity : Perceiving when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Fluency of Ideas : Coming up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The ability to frequently sit and reach with hands and arms. The ability to occasionally lift and/or move up to 20 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Must be able to do limited travel to Sysco facilities or operating companies. Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators. The noise level in the work environment is usually moderate. Must be able to work in various indoor and outdoor climates and driving conditions. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

Summary This is an in-office position that supports HR Business Partner to successfully implement local initiatives and execute assigned local and/or region and corporate programs. Help to create an environment to attract, develop, retain and engage talent throughout the site to deliver business goals. ESSENTIAL FUNCTIONS/ RESPONSIBILITIES: Partner with HRBP to execute core HR processes (e.g. performance management, talent management, total rewards, compensation, training and development Execution of transactional core HR processes (e.g. coordinate and conduct new associate orientation, unemployment claims processes, onboarding and exit interviews, transitional return to work, leave administration, OSHA reporting, etc.) Support in reviewing, interpreting, administering and ensuring compliance with federal, state, and local employment laws, and company policies and procedures Maintain all personnel files, ensuring accuracy of active/terminated files and contents. Responsible for administrative duties to include copying, filing, posting notices, scanning, and faxing. Provide coaching and guidance to associates and supervisors regarding policy and procedure. Perform employee investigations and conflict resolution. Support hiring managers and Talent Acquisition to support recruitment and staffing plans. Support and maintain e-Time system and payroll-related activities Support HRBP to drive an inclusive and diverse culture Administer programs to enhance employee engagement and satisfaction levels REQUIRED MINIMUM EDUCATION/EXPERIENCE: 2-5 years of experience in Human Resources management preferred and/or an equivalent combination of related training and experience Bachelor's degree with major or emphasis in Human Resources, Business Administration, or a closely related field preferred. Will consider similar education and work experience in lieu of degree. Bilingual- Spanish CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS: Human Resource Certification Institute (HRCI) Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification preferred Experience in utilizing HRIS and other people management systems ABILITIES AND SKILLS: Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Management of Personnel Resources : Motivating, developing, and directing people as they work, identifying the best people for the job. Social Perceptiveness : Being aware of others' reactions and understanding why they react as they do. Speaking & Speech Clarity : Talking to others to convey information effectively and the ability to speak clearly so others can understand you. Coordination : Adjusting actions in relation to others' actions Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension : Understanding written sentences and paragraphs in work related documents. Oral Comprehension : Listening to and understanding information and ideas presented through spoken words and sentences. Written Comprehension : Reading and understanding information and ideas presented in writing. Oral Expression : Communicating information and ideas in speaking so others will understand. Written Expression : Communicating information and ideas in writing so others will understand Judgment and Decision Making : Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation : Bringing others together and trying to reconcile differences. Complex Problem Solving : Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning : Applying general rules to specific problems to produce answers that make sense. Problem Sensitivity : Perceiving when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Fluency of Ideas : Coming up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The ability to frequently sit and reach with hands and arms. The ability to occasionally lift and/or move up to 20 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Must be able to do limited travel to Sysco facilities or operating companies. Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators. The noise level in the work environment is usually moderate. Must be able to work in various indoor and outdoor climates and driving conditions. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

Summary This is an in-office position that supports HR Business Partner to successfully implement local initiatives and execute assigned local and/or region and corporate programs. Help to create an environment to attract, develop, retain and engage talent throughout the site to deliver business goals. ESSENTIAL FUNCTIONS/ RESPONSIBILITIES: Partner with HRBP to execute core HR processes (e.g. performance management, talent management, total rewards, compensation, training and development Execution of transactional core HR processes (e.g. coordinate and conduct new associate orientation, unemployment claims processes, onboarding and exit interviews, transitional return to work, leave administration, OSHA reporting, etc.) Support in reviewing, interpreting, administering and ensuring compliance with federal, state, and local employment laws, and company policies and procedures Maintain all personnel files, ensuring accuracy of active/terminated files and contents. Responsible for administrative duties to include copying, filing, posting notices, scanning, and faxing. Provide coaching and guidance to associates and supervisors regarding policy and procedure. Perform employee investigations and conflict resolution. Support hiring managers and Talent Acquisition to support recruitment and staffing plans. Support and maintain e-Time system and payroll-related activities Support HRBP to drive an inclusive and diverse culture Administer programs to enhance employee engagement and satisfaction levels REQUIRED MINIMUM EDUCATION/EXPERIENCE: 2-5 years of experience in Human Resources management preferred and/or an equivalent combination of related training and experience Bachelor's degree with major or emphasis in Human Resources, Business Administration, or a closely related field preferred. Will consider similar education and work experience in lieu of degree. Bilingual- Spanish CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS: Human Resource Certification Institute (HRCI) Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification preferred Experience in utilizing HRIS and other people management systems ABILITIES AND SKILLS: Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Management of Personnel Resources : Motivating, developing, and directing people as they work, identifying the best people for the job. Social Perceptiveness : Being aware of others' reactions and understanding why they react as they do. Speaking & Speech Clarity : Talking to others to convey information effectively and the ability to speak clearly so others can understand you. Coordination : Adjusting actions in relation to others' actions Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension : Understanding written sentences and paragraphs in work related documents. Oral Comprehension : Listening to and understanding information and ideas presented through spoken words and sentences. Written Comprehension : Reading and understanding information and ideas presented in writing. Oral Expression : Communicating information and ideas in speaking so others will understand. Written Expression : Communicating information and ideas in writing so others will understand Judgment and Decision Making : Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation : Bringing others together and trying to reconcile differences. Complex Problem Solving : Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning : Applying general rules to specific problems to produce answers that make sense. Problem Sensitivity : Perceiving when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Fluency of Ideas : Coming up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The ability to frequently sit and reach with hands and arms. The ability to occasionally lift and/or move up to 20 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Must be able to do limited travel to Sysco facilities or operating companies. Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators. The noise level in the work environment is usually moderate. Must be able to work in various indoor and outdoor climates and driving conditions. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.