Posting Number: EX Job Title: Assistant Vice President for Public Affairs Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Kentucky Employment Term: 12 Months Position Type: Staff - Exempt (Monthly) Department: Public Affairs Summary of Job Duties and Responsibilities: The Assistant Vice President (AVP) for Public Affairs reports to the University President and oversees the University's governmental relations and institutional affairs. The AVP manages relationships with state, federal and local governments, local and regional leaders and provides support to the President, senior administrators, Board of Regents and the broader campus. Represents the President at various events on and off campus as directed. In addition, this position is responsible for assisting with risk management issues. Reinforce the University's legislative priorities in local, state and federal governments Provide support to the President and senior administrative staff in advancing institutional initiatives, public policy, and community outreach. Supervise the University's contracted legislative agents, as directed. Serve as the University's primary contact for University administrators, faculty, and staff regarding the coordination of all governmental and legislative activities, meetings, and communications with government officials in order to ensure a consistent message on behalf of the University. Assist with drafting and advancing needed legislation in order to advance the interests of the University and its respective colleges, schools, departments and units Coordinate University events and communications for state legislators, regional leaders, members of Congress or governmental staff members when visiting campus. Work with each of the University's colleges, schools, departments and administrative offices to monitor and address legislative activities and policy needs. Work with members of the University Community to coordinate presentations to state and federal legislative committees or with various governmental agencies. Ensure that effective program planning and assessment are carried out to accomplish the goals and objectives of the departmental and University strategic marketing and branding plans that encompasses the needs of development, alumni and outreach. The AVP will coordinate with the Office of Branding, Marketing and Communication regarding the President's social media and other joint projects between the President's Office and the Office of BMC. Works collaboratively with the Office of Development on Town and Gown Community Partnership program and initiatives as well as other community relations. The AVP along with the Office of Branding, Marketing and Communications will work closely with the Office of Development and the Office of Alumni Affairs on all initiatives. The AVP will serve as a special liaison to the Office of Alumni and Office of Development on special initiatives and fundraising projects on behalf of the MSU President. Provide leadership and direction as needed for regional outreach. Represent the University's mission, vision and values at official functions both on and off campus. Develop and manage operating budgets. Assist with overall operational risk management matters, including identifying overarching risks, development of strategies to minimize risks, and preparation of regular reporting to the Board of Regents on broad risk factors. Represents the President at various events on and off campus as directed. Other duties as assigned. Minimum Education Requirements: Master's degree required. Minimum Experience and Skill Requirements: Eight years of progressively responsible work experience directly related to position responsibilities. Previous experience working with Kentucky General Assembly or U.S. Congress in a college or university governmental relations position. Demonstrated ability to be a collaborate leader who can interact productively and effectively with internal and external constituents. Excellent communication and analytical skills. Staff Grade: Ungraded Posting Date: 10/03/2025 Open Until Filled: Yes Special Instructions to Applicants: Along with the application, the following items must be included: Letter of application Resume For best consideration, please submit a completed application along with all required materials by October 24, 2025. Applications will be accepted until the position is filled.
10/13/2025
Full time
Posting Number: EX Job Title: Assistant Vice President for Public Affairs Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Kentucky Employment Term: 12 Months Position Type: Staff - Exempt (Monthly) Department: Public Affairs Summary of Job Duties and Responsibilities: The Assistant Vice President (AVP) for Public Affairs reports to the University President and oversees the University's governmental relations and institutional affairs. The AVP manages relationships with state, federal and local governments, local and regional leaders and provides support to the President, senior administrators, Board of Regents and the broader campus. Represents the President at various events on and off campus as directed. In addition, this position is responsible for assisting with risk management issues. Reinforce the University's legislative priorities in local, state and federal governments Provide support to the President and senior administrative staff in advancing institutional initiatives, public policy, and community outreach. Supervise the University's contracted legislative agents, as directed. Serve as the University's primary contact for University administrators, faculty, and staff regarding the coordination of all governmental and legislative activities, meetings, and communications with government officials in order to ensure a consistent message on behalf of the University. Assist with drafting and advancing needed legislation in order to advance the interests of the University and its respective colleges, schools, departments and units Coordinate University events and communications for state legislators, regional leaders, members of Congress or governmental staff members when visiting campus. Work with each of the University's colleges, schools, departments and administrative offices to monitor and address legislative activities and policy needs. Work with members of the University Community to coordinate presentations to state and federal legislative committees or with various governmental agencies. Ensure that effective program planning and assessment are carried out to accomplish the goals and objectives of the departmental and University strategic marketing and branding plans that encompasses the needs of development, alumni and outreach. The AVP will coordinate with the Office of Branding, Marketing and Communication regarding the President's social media and other joint projects between the President's Office and the Office of BMC. Works collaboratively with the Office of Development on Town and Gown Community Partnership program and initiatives as well as other community relations. The AVP along with the Office of Branding, Marketing and Communications will work closely with the Office of Development and the Office of Alumni Affairs on all initiatives. The AVP will serve as a special liaison to the Office of Alumni and Office of Development on special initiatives and fundraising projects on behalf of the MSU President. Provide leadership and direction as needed for regional outreach. Represent the University's mission, vision and values at official functions both on and off campus. Develop and manage operating budgets. Assist with overall operational risk management matters, including identifying overarching risks, development of strategies to minimize risks, and preparation of regular reporting to the Board of Regents on broad risk factors. Represents the President at various events on and off campus as directed. Other duties as assigned. Minimum Education Requirements: Master's degree required. Minimum Experience and Skill Requirements: Eight years of progressively responsible work experience directly related to position responsibilities. Previous experience working with Kentucky General Assembly or U.S. Congress in a college or university governmental relations position. Demonstrated ability to be a collaborate leader who can interact productively and effectively with internal and external constituents. Excellent communication and analytical skills. Staff Grade: Ungraded Posting Date: 10/03/2025 Open Until Filled: Yes Special Instructions to Applicants: Along with the application, the following items must be included: Letter of application Resume For best consideration, please submit a completed application along with all required materials by October 24, 2025. Applications will be accepted until the position is filled.
Posting Number: EX Job Title: Assistant Vice President for Public Affairs Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Kentucky Employment Term: 12 Months Position Type: Staff - Exempt (Monthly) Department: Public Affairs Summary of Job Duties and Responsibilities: The Assistant Vice President (AVP) for Public Affairs reports to the University President and oversees the University's governmental relations and institutional affairs. The AVP manages relationships with state, federal and local governments, local and regional leaders and provides support to the President, senior administrators, Board of Regents and the broader campus. Represents the President at various events on and off campus as directed. In addition, this position is responsible for assisting with risk management issues. Reinforce the University's legislative priorities in local, state and federal governments Provide support to the President and senior administrative staff in advancing institutional initiatives, public policy, and community outreach. Supervise the University's contracted legislative agents, as directed. Serve as the University's primary contact for University administrators, faculty, and staff regarding the coordination of all governmental and legislative activities, meetings, and communications with government officials in order to ensure a consistent message on behalf of the University. Assist with drafting and advancing needed legislation in order to advance the interests of the University and its respective colleges, schools, departments and units Coordinate University events and communications for state legislators, regional leaders, members of Congress or governmental staff members when visiting campus. Work with each of the University's colleges, schools, departments and administrative offices to monitor and address legislative activities and policy needs. Work with members of the University Community to coordinate presentations to state and federal legislative committees or with various governmental agencies. Ensure that effective program planning and assessment are carried out to accomplish the goals and objectives of the departmental and University strategic marketing and branding plans that encompasses the needs of development, alumni and outreach. The AVP will coordinate with the Office of Branding, Marketing and Communication regarding the President's social media and other joint projects between the President's Office and the Office of BMC. Works collaboratively with the Office of Development on Town and Gown Community Partnership program and initiatives as well as other community relations. The AVP along with the Office of Branding, Marketing and Communications will work closely with the Office of Development and the Office of Alumni Affairs on all initiatives. The AVP will serve as a special liaison to the Office of Alumni and Office of Development on special initiatives and fundraising projects on behalf of the MSU President. Provide leadership and direction as needed for regional outreach. Represent the University's mission, vision and values at official functions both on and off campus. Develop and manage operating budgets. Assist with overall operational risk management matters, including identifying overarching risks, development of strategies to minimize risks, and preparation of regular reporting to the Board of Regents on broad risk factors. Represents the President at various events on and off campus as directed. Other duties as assigned. Minimum Education Requirements: Master's degree required. Minimum Experience and Skill Requirements: Eight years of progressively responsible work experience directly related to position responsibilities. Previous experience working with Kentucky General Assembly or U.S. Congress in a college or university governmental relations position. Demonstrated ability to be a collaborate leader who can interact productively and effectively with internal and external constituents. Excellent communication and analytical skills. Staff Grade: Ungraded Posting Date: 10/03/2025 Open Until Filled: Yes Special Instructions to Applicants: Along with the application, the following items must be included: Letter of application Resume For best consideration, please submit a completed application along with all required materials by October 24, 2025. Applications will be accepted until the position is filled.
10/05/2025
Full time
Posting Number: EX Job Title: Assistant Vice President for Public Affairs Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Kentucky Employment Term: 12 Months Position Type: Staff - Exempt (Monthly) Department: Public Affairs Summary of Job Duties and Responsibilities: The Assistant Vice President (AVP) for Public Affairs reports to the University President and oversees the University's governmental relations and institutional affairs. The AVP manages relationships with state, federal and local governments, local and regional leaders and provides support to the President, senior administrators, Board of Regents and the broader campus. Represents the President at various events on and off campus as directed. In addition, this position is responsible for assisting with risk management issues. Reinforce the University's legislative priorities in local, state and federal governments Provide support to the President and senior administrative staff in advancing institutional initiatives, public policy, and community outreach. Supervise the University's contracted legislative agents, as directed. Serve as the University's primary contact for University administrators, faculty, and staff regarding the coordination of all governmental and legislative activities, meetings, and communications with government officials in order to ensure a consistent message on behalf of the University. Assist with drafting and advancing needed legislation in order to advance the interests of the University and its respective colleges, schools, departments and units Coordinate University events and communications for state legislators, regional leaders, members of Congress or governmental staff members when visiting campus. Work with each of the University's colleges, schools, departments and administrative offices to monitor and address legislative activities and policy needs. Work with members of the University Community to coordinate presentations to state and federal legislative committees or with various governmental agencies. Ensure that effective program planning and assessment are carried out to accomplish the goals and objectives of the departmental and University strategic marketing and branding plans that encompasses the needs of development, alumni and outreach. The AVP will coordinate with the Office of Branding, Marketing and Communication regarding the President's social media and other joint projects between the President's Office and the Office of BMC. Works collaboratively with the Office of Development on Town and Gown Community Partnership program and initiatives as well as other community relations. The AVP along with the Office of Branding, Marketing and Communications will work closely with the Office of Development and the Office of Alumni Affairs on all initiatives. The AVP will serve as a special liaison to the Office of Alumni and Office of Development on special initiatives and fundraising projects on behalf of the MSU President. Provide leadership and direction as needed for regional outreach. Represent the University's mission, vision and values at official functions both on and off campus. Develop and manage operating budgets. Assist with overall operational risk management matters, including identifying overarching risks, development of strategies to minimize risks, and preparation of regular reporting to the Board of Regents on broad risk factors. Represents the President at various events on and off campus as directed. Other duties as assigned. Minimum Education Requirements: Master's degree required. Minimum Experience and Skill Requirements: Eight years of progressively responsible work experience directly related to position responsibilities. Previous experience working with Kentucky General Assembly or U.S. Congress in a college or university governmental relations position. Demonstrated ability to be a collaborate leader who can interact productively and effectively with internal and external constituents. Excellent communication and analytical skills. Staff Grade: Ungraded Posting Date: 10/03/2025 Open Until Filled: Yes Special Instructions to Applicants: Along with the application, the following items must be included: Letter of application Resume For best consideration, please submit a completed application along with all required materials by October 24, 2025. Applications will be accepted until the position is filled.
Posting Number: EX Job Title: Vice President for Finance and Administrative Services Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Murray, KY Employment Term: 12 Months Position Type: Staff - Exempt (Monthly) Department: President's Office Summary of Job Duties and Responsibilities: Murray State University invites nominations and applications for the role of Vice President for Finance & Administrative Services (VPFAS) . This senior leadership position reports directly to the President and plays a critical role in advancing Murray State's mission of "Students First. Murray State Always. Racers Forever." Key Responsibilities Serve as Chief Financial & Administrative Officer and Treasurer to the Board of Regents Provide strategic leadership for Finance, accounting & budget planning Human resources Facilities management & capital planning Procurement & auxiliary services Information technology & data security Student financial services (billing, aid, scholarships) Campus police & safety Ensure fiscal strength, transparency, and complianceOversee debt management and enterprise risk managementCollaborate with leadership and statewide agencies Minimum Education Requirements: Bachelor's degree in business administration or related field Minimum Experience and Skill Requirements: 10+ years of progressive senior-level financial & operational leadership in higher education Expertise in budgeting, accounting, compliance, and facilities oversight Strong decision-making, collaboration, and problem-solving skills Preferred Education and/or Experience Qualifications: MBA, CPA designation, or advanced degree; familiarity with Kentucky higher education and CPE systems Staff Grade: Ungraded Posting Date: 10/03/2025 Open Until Filled: Yes Special Instructions to Applicants: Greenwood Asher & Associates is assisting Murray State University in this search. Applications and nominations are now being accepted. Inquiries and nominations should be directed towards Jeremy Duff and Ann Bailey with Greenwood Asher & Associates. Jeremy Duff Vice President of Executive Search Ann Bailey Senior Executive Search Consultant How to Apply Application materials should include: A letter of interest that clearly states the applicant's qualifications for the position A current curriculum vitae/resume Please submit full application packets (cover letter and CV/resume) to . For best consideration, please submit materials by November 7th, 2025. Additional information about this opportunity and Murray State University can be found at .
10/05/2025
Full time
Posting Number: EX Job Title: Vice President for Finance and Administrative Services Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Murray, KY Employment Term: 12 Months Position Type: Staff - Exempt (Monthly) Department: President's Office Summary of Job Duties and Responsibilities: Murray State University invites nominations and applications for the role of Vice President for Finance & Administrative Services (VPFAS) . This senior leadership position reports directly to the President and plays a critical role in advancing Murray State's mission of "Students First. Murray State Always. Racers Forever." Key Responsibilities Serve as Chief Financial & Administrative Officer and Treasurer to the Board of Regents Provide strategic leadership for Finance, accounting & budget planning Human resources Facilities management & capital planning Procurement & auxiliary services Information technology & data security Student financial services (billing, aid, scholarships) Campus police & safety Ensure fiscal strength, transparency, and complianceOversee debt management and enterprise risk managementCollaborate with leadership and statewide agencies Minimum Education Requirements: Bachelor's degree in business administration or related field Minimum Experience and Skill Requirements: 10+ years of progressive senior-level financial & operational leadership in higher education Expertise in budgeting, accounting, compliance, and facilities oversight Strong decision-making, collaboration, and problem-solving skills Preferred Education and/or Experience Qualifications: MBA, CPA designation, or advanced degree; familiarity with Kentucky higher education and CPE systems Staff Grade: Ungraded Posting Date: 10/03/2025 Open Until Filled: Yes Special Instructions to Applicants: Greenwood Asher & Associates is assisting Murray State University in this search. Applications and nominations are now being accepted. Inquiries and nominations should be directed towards Jeremy Duff and Ann Bailey with Greenwood Asher & Associates. Jeremy Duff Vice President of Executive Search Ann Bailey Senior Executive Search Consultant How to Apply Application materials should include: A letter of interest that clearly states the applicant's qualifications for the position A current curriculum vitae/resume Please submit full application packets (cover letter and CV/resume) to . For best consideration, please submit materials by November 7th, 2025. Additional information about this opportunity and Murray State University can be found at .
Posting Number: NE Job Title: User Support Technician Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Murray, KY Employment Term: 12 Months Position Type: Staff - Non-Exempt (Hourly) Department: Info Systems Summary of Job Duties and Responsibilities: Provides account support to the University community of faculty, staff, and students, as well as incoming students, University guests, and University events. Provides level one (front line) technical support to students, faculty, and staff. Level one support includes answering questions related to and resolving the most common technical problems and referring more complex and less frequent technical problems to the appropriate Level Two support areas. Provide account and Level One technical support for deployed technologies via phone, email, tickets, and in-person. Adhere to security procedures for identity and account verification as set forth by the Information Systems Security Team. Provide account support and administration, including provisioning, deprovisioning, and access rights, for faculty, staff, students, and University guests. Provide account support during University events, such as Orientation and Racer One Stop. Document all provided support through service management tickets, including all troubleshooting steps, results, communication, and other pertinent information. Monitor, track, and escalate, when necessary, tickets to other Information Systems departments to ensure timely resolution. Become familiar with the use of provided technologies to provide excellent customer service, including service management platforms, knowledge bases, communication and collaboration platforms, identity and access management platforms, security procedures, and department documentation. Work with the Director of Information Systems Service Management and other Information Systems departments to improve the use of deployed technologies on campus, Information Systems and University processes and procedures, and identify and improve areas of support. Assist with updating announcements and content for Information Systems social media, digital signage, webpages, knowledge base articles and service requests. Assist with the communication of technology changes, incidents, projects, plans and governance to the University community. This position will likely be required to work overtime during peak periods such as the beginning of each semester and Orientations, will be required to provide remote support during periods when the University is closed such as extended holidays and semester breaks, and may be required to work a modified shift outside the University's normal 8:00 am - 4:30 pm Monday-Friday workweek. Supervise Call Center Student Workers. Grow professional and technical skills. Other duties as assigned. Minimum Education Requirements: Bachelor's degree required. Minimum Experience and Skill Requirements: Demonstrable customer service experience may be exchanged for education requirements on a year-for-year basis. Demonstrated excellent customer service and oral and written communication skills are required. Proven ability to work in a team-oriented environment. Demonstrated technical skills related to troubleshooting hardware, software, account and network issues. Preferred Education and/or Experience Qualifications: Two years in technology or communication field preferred. Knowledge of ITIL and/or other Information Technology Service Management (ITSM) methodologies preferred. Experience creating and managing web and social media content preferred. Posting Date: 10/01/2025 Closing Date: 10/15/2025 Open Until Filled: No Hourly Rate/Annual Salary: $16.57 (Additional pay dependent upon qualifications) Staff Grade: 105 Work Hours: Will likely be required to work overtime during peak periods such as the beginning of each semester and Orientation. Will be required to provide remote support during periods when the University is closed such as extended holidays and semester breaks. May be required to work a modified shift outside the University's normal 8 am to 4:30 pm Monday - Friday workweek. Physical Demands: Normal for office environment.
10/04/2025
Full time
Posting Number: NE Job Title: User Support Technician Number of Vacancies: 1 About Murray State: Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits: Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment: Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Murray, KY Employment Term: 12 Months Position Type: Staff - Non-Exempt (Hourly) Department: Info Systems Summary of Job Duties and Responsibilities: Provides account support to the University community of faculty, staff, and students, as well as incoming students, University guests, and University events. Provides level one (front line) technical support to students, faculty, and staff. Level one support includes answering questions related to and resolving the most common technical problems and referring more complex and less frequent technical problems to the appropriate Level Two support areas. Provide account and Level One technical support for deployed technologies via phone, email, tickets, and in-person. Adhere to security procedures for identity and account verification as set forth by the Information Systems Security Team. Provide account support and administration, including provisioning, deprovisioning, and access rights, for faculty, staff, students, and University guests. Provide account support during University events, such as Orientation and Racer One Stop. Document all provided support through service management tickets, including all troubleshooting steps, results, communication, and other pertinent information. Monitor, track, and escalate, when necessary, tickets to other Information Systems departments to ensure timely resolution. Become familiar with the use of provided technologies to provide excellent customer service, including service management platforms, knowledge bases, communication and collaboration platforms, identity and access management platforms, security procedures, and department documentation. Work with the Director of Information Systems Service Management and other Information Systems departments to improve the use of deployed technologies on campus, Information Systems and University processes and procedures, and identify and improve areas of support. Assist with updating announcements and content for Information Systems social media, digital signage, webpages, knowledge base articles and service requests. Assist with the communication of technology changes, incidents, projects, plans and governance to the University community. This position will likely be required to work overtime during peak periods such as the beginning of each semester and Orientations, will be required to provide remote support during periods when the University is closed such as extended holidays and semester breaks, and may be required to work a modified shift outside the University's normal 8:00 am - 4:30 pm Monday-Friday workweek. Supervise Call Center Student Workers. Grow professional and technical skills. Other duties as assigned. Minimum Education Requirements: Bachelor's degree required. Minimum Experience and Skill Requirements: Demonstrable customer service experience may be exchanged for education requirements on a year-for-year basis. Demonstrated excellent customer service and oral and written communication skills are required. Proven ability to work in a team-oriented environment. Demonstrated technical skills related to troubleshooting hardware, software, account and network issues. Preferred Education and/or Experience Qualifications: Two years in technology or communication field preferred. Knowledge of ITIL and/or other Information Technology Service Management (ITSM) methodologies preferred. Experience creating and managing web and social media content preferred. Posting Date: 10/01/2025 Closing Date: 10/15/2025 Open Until Filled: No Hourly Rate/Annual Salary: $16.57 (Additional pay dependent upon qualifications) Staff Grade: 105 Work Hours: Will likely be required to work overtime during peak periods such as the beginning of each semester and Orientation. Will be required to provide remote support during periods when the University is closed such as extended holidays and semester breaks. May be required to work a modified shift outside the University's normal 8 am to 4:30 pm Monday - Friday workweek. Physical Demands: Normal for office environment.