ACE Thermal Systems

Description: At ACE Thermal Systems we design, engineer, and manufacture high-performance environmental control systems (ECS) and components for the aerospace market. Summary: The Customer Relations Specialist is an important member of the Customer Relations team possessing a proven understanding of customer service responsibilities. The CRS is responsible for interacting with high-level customers to provide responses to requests and to handle and resolve customer complaints to completion. Essential Duties and Responsibilities include the following: others may be assigned: General duties consist of performing a variety of basic clerical duties associated with typing and filing, maintaining customer records, and functions related to customer service. The CRS must have excellent written and oral communication skills, analytical skills, interpersonal skills, and customer service experience. Duties and Responsibilities: • Maintains relationships and manages customer expectations related to operational indicators. • Provides efficient and proactive customer service and support. • Ability to develop constructive and cooperating working relationships with others and maintain them over time. • Participates in special projects as required. • Entering and maintaining correct data into company database systems. • Follow up on all activities and processes until successfully completed. • Troubleshoot customer service issues and address internally to completion. • Ability to provide coverage for team members when needed. • Ensuring proper documentation is maintained with exceptional attention to detail. • Formulating queries and reports using advanced Microsoft Excel. • Initiates business related correspondence using advanced Microsoft Word. Key Competences: • Exceptional Computer Skills and Excel Experience • Excellent customer service skills for internal and external customers • Advanced organizational skills including documentation and record keeping abilities • High level attention to detail and accuracy • Capable of analyzing and reporting information • Ability to prioritize and handle multiple deadlines under pressure • High level of integrity and the ability to thrive in a fast paced, high volume, and team environment • Must be able to travel both domestically and internationally up to 10% "Equal Opportunity Employer/Protected Veteran/Disability" Requirements: Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED). 2 to 5 years of related customer service, materials or contracts. Preferably in the aviation field. Preferred: BS or BA degree. Work Location Seminole, Oklahoma Westminster, Colorado Hybrid / Remote considered Job Knowledge, Skills and Abilities: Reading: The ability to read, and interpret English documents such as safety rules, operating and maintenance instructions, procedure manuals and reports, drawings and schematics Writing: The ability to write and/or type all types of correspondence or reports. Mathematics: knowledge of accounting principles, the ability to analyze figures and basic mathematical skills Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Reading Comprehension: Understanding written sentences and paragraphs in work related documents. Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Oral Expression: The ability to communicate information and ideas in speaking so others will understand Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken work and sentences Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events) Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., pattern of numbers, letters, words, pictures, mathematical operations). Attention to Detail: The ability to be precise and thorough in completing work tasks. Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways Physical Demands: Stand or Sit: Must be able to remain in a stationary position (sitting) 75 percent or more of the time. Walk: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Use hands/fingers to handle or feel: Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer) Repetitive movement is also required. Climb (stairs/ladders) or balance: Occasionally ascends/descends stairs to assist other departments. Stoop, Kneel, Crouch, or Crawl: The person in this position needs to use these positions to access file cabinets, drawers or other office. Talk/Hear: The person in this position regularly communicates with other employees and customers via phone or in person. See: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust and focus. Carry Weight, Lift, Push or Pull: Frequently move boxes of files and other boxes containing paper or misc. items. The employee must occasionally lift, move, push, and/or carry up to 25lbs, and rarely lift, move, push, and/or carry up to 50lbs. Employees may be subject to random drug and alcohol testing under FAA regulations. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job tasks are performed in close physical proximity to other people. Exposed to any number of elements, but none present to the extent of being disagreeable "This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant unless it presents an undue hardship for the employer." PI01d706a5-

Description: Summary: Responsible to act in accordance with the policies set forth in the current procedures and manuals. Provide assistance to the Accounting department Essential Duties and Responsibilities include the following; others may be assigned: Improve work methods and tooling Ensure an accurate and timely monthly, quarterly and year end close of Accounts Payable Prepare any journal entries that may need to occur at month end and provide to Staff Accountant/Accounting Supervisor Keep work area clean and orderly Manage one's own time efficiently Evaluate self work to ensure compliance with work instructions and standards Check AP with ledger to make sure payments and invoices are posted daily Enter AP and check invoices with POs to ensure correct pricing/qty When entering invoices into system, verify that the remit to address is current. Notify the Staff Accountant/Accounting Supervisor of any changes Assist with customer calls for receipt requests Scan and attach all invoices into the appropriate file folder and in the ERP system Select all invoices that will be paid weekly and provide excel worksheet to Staff Accountant/Accounting Supervisor for approval Process checks for outgoing mail Scan copies of all checks and file into appropriate file folder in accounting drive Assist in answering phone at front desk Work un-invoiced receipts report on a monthly basis Verify accuracy of billing and revise any errors Follow up on NMR's on a monthly basis Reconcile itemized statements, bills, or invoices and record amounts due for items purchased or services rendered Keep records of invoices and support documents Resolve discrepancies in accounting records Verify signatures and required information on checks and other documents Prepare monthly use tax schedule Operate computers programmed with accounting software to record, store and analyze information Check figures, postings and documents for correct entry Debit, credit, and total accounts on computer spreadsheets and database Operate 10 key calculators, computer, postage meter and copy machines to perform calculations and produce documents Comply with federal, state and company policies, procedures and regulations Compile statistical, financial accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses Reconcile or note and report discrepancies found in records Read and answer email on a continuous basis. Intermediate use of Microsoft Outlook, Word and Excel Intermediate use of visual MRP system Assist AR as needed Reconcile Fixed Asset accounts on a monthly basis. Submit schedule to outside accounting firm quarterly. Follow up with any questions they may have. Pull data from online sources and reconfigure in Excel for approval and input into ERP system Audit vendor files to ensure W9 forms are on file for every vendor Send out 1099 forms yearly Process employee expense reports through Concur daily Assist employees with questions or problems when using Concur Other duties as assigned "Equal Opportunity Employer/Protected Veteran/Disability" Requirements: Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements: experience using Microsoft Office products Experience performing account reconciliations Knowledge of Fixed Asset qualifications Key Competencies: Strong organization skills High level of attention to detail and accuracy Ability to prioritize Professional level written and verbal communication skills Problem-solving skills Interpersonal skills Decision-making skills High level of integrity Ability to thrive in a fast paced, high volume, team environment Education and/or Experience: High school diploma or general education degree (GED). 2-3 years AP experience preferred, Associates Degree preferred PI28d339c68caa-7533