Carp's Complete Exteriors

At Carp's Complete Exteriors, we don't just install siding and windows. We deliver what we call the Carp's 5-Star Experience - a premium, communication-driven, highly organized remodeling process that homeowners rave about and refer for years to come. We are not a volume contractor. We are not a "cheap and fast" company. We are a systems-driven, design-focused, high-standards team that believes communication and experience matter just as much as craftsmanship. We are growing - and we are looking for a Client Experience Manager who wants to be the face, voice, and emotional glue of our customer journey. If you love organization, communication, building relationships, and creating unforgettable experiences - this role is for you. Compensation: $62,000 yearly with health insurance and 2 weeks PTO Compensation: $62,000 yearly Responsibilities: Answer inbound calls and respond to web inquiries with professionalism and energy Qualify homeowners and book high-quality appointments for the sales team Lead onboarding calls and set clear expectations for homeowners Manage all client communication inside CRM Ensure precise data entry, documentation, and file accuracy across all active projects Take ownership of accurate data entry and documentation to support job costing, financial accuracy, and other key operational functions that keep projects on track Proactively monitor projects to prevent communication breakdowns Drive 5-star review collection and long-term client relationship initiatives Qualifications: Highly organized with strong attention to detail Excellent communicator (phone, text, email - warm but professional) Comfortable using CRM systems and technology Proactive mindset - you solve problems before they become issues Emotionally intelligent - you read situations well Positive, upbeat personality that clients feel comfortable with Growth-oriented and excited to be part of a scaling company About Company At Carp's Complete Exteriors, we live by and serve the team, clients, and community by upholding our Core Values - BUILD : B - Be Problem Solvers and Servant Leaders We approach every challenge with a solutions mindset, prioritizing service to our customers and giving back to our community. U - Uphold Integrity and Trust We are ethical, transparent, and committed to being trusted advisors. Every decision reflects our dedication to doing what's right. I - Invest in Excellence Attention to detail and craftsmanship are at the heart of everything we do. We ensure the work is done right the first time or made right because our customers deserve an exceptional construction experience. L - Listen with Humility We practice "shut up and listen," valuing humility and understanding to better serve the needs of our customers and team members. D - Deliver with Purpose Every project, interaction, and action is completed with care and a focus on exceeding expectations, leaving a lasting positive impact. Compensation details: 0 Yearly Salary PIa6f1ceb5-