City BBQ

Come join City Barbeque in serving and creating happiness with America's best BBQ, while living by 4 core values: Safety First Treat others with integrity, fairness and respect Deliver quality without sacrifice Produce profit and cash flow for long-term value The best BBQ comes with the best benefits : Your favorite BBQ-for free (up to $2,400/year) 25% discount when not working Free uniforms & free pair of slip resistant shoes Vacation pay 401k match up to 4% of salary Annual scholarship opportunity ($3,000 value) Flexible scheduling Medical, dental & vision insurance after 60 days Benefits available to those who qualify after the preliminary waiting period Assistant Managers create a culture in the restaurant that is exciting, optimistic and rewarding, while building sales and managing profitability. In addition to leading shift operations, he/she is charged with supporting the General Manager by owning multiple management responsibilities that include but are not limited to: Recruiting and training the next generation of leaders, guiding them to be promoted and empowering them to have a successful career. Personnel decisions regarding the restaurant team, including orientations, transfers and terminations. Writing schedules that meet the needs of the business so that a great guest experience is delivered while maintaining financial responsibility Administrative duties including payroll, inventory, food ordering, proper cash handling, etc. Ensuring that employees are paid properly and receive appropriate benefits Successfully communicating company changes/focus to the team. Assisting with local store marketing opportunities City Barbeque participates in E-verify. To learn more, please visit: Required Preferred Job Industries Food & Restaurant

POSITION SUMMARY AND MISSION: HOURLY pay + Commission! We are searching for a Guest Recovery Rep (full time with varied shifts). This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email. SUMMARY OF KEY RESPONSIBILITIES: Responsibilities and essential job functions include but are not limited to the following: Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions Assist guests with placing orders over the phone Resolve all guest concerns with first call resolution. Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments Have the ability to adapt to changing guest volume levels with a sense of urgency Use of proper phone etiquette and phone procedures. Proficient in word processing, and spreadsheet software Able to take own initiative to communicate appropriately in written and verbal form. Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager JOB DUTIES: Job Duties include but are not limited to the following: Take incoming phone calls from guests calling our joints Provide first call resolution for all guest concern calls Assist guests with placing orders over the phone Process 86 requests when assigned Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery All other duties as assigned PHYSICAL JOB REQUIREMENTS: Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work. THIS IS NOT A REMOTE POSITION! Required Preferred Job Industries Food & Restaurant