Powers Health

Job Description: Supervisor Patient Accounting - Managed Care Billing and Collections is responsible for leading the daily operations of the Managed Care Unit personnel to ensure timely, accurate billing and follow-up of patient accounts for managed care and commercial payers. This position oversees staff performance, monitors accounts receivable, denial trends, and payer compliance, while driving workflow improvements that enhance reimbursement, operational efficiency, and regulatory compliance. Supervise the daily operations of the Managed Care Billing and Collections team to ensure timely and accurate resolution of assigned patient accounts. Hires, trains, motivates and supervises assigned staff; conducts performance appraisals and recommends salary increases consistent within policies and procedures. Conduct regular staff rounding, one-on-one meetings and department meetings to communicate goals and operational updates. Ensure adherence to hospital approved policies, procedures, guidelines and state and federal laws regarding billing and collection activity. Develops and maintains a comprehensive training program to ensure the technical competence of unit personnel. Responsible for monitoring the status of payer contracts to ensure that payers remain in good standing and adhere to contract payment terms. Monitor and trend all payer issues related to payment, variances, and denials. Implement software or workflow changes to reduce denials and payment issues. Establishes and maintains monthly unit reporting for patient receivables and denials. Monitor individual and team productivity, quality and service standards. Develops and implements new or revised procedures for the billing and collection unit. Coordinates with and appraises other Patient Financial Services Supervisors for all new and/or revised procedures which may have an impact upon those functions. Maintains a thorough understanding of the hospitals HIS system and bill scrubber software functions. Demonstrates understanding of relationships between programs and job functions. Recommend, implement and maintain Epic software changes and enhancements to improve workflow and efficiency. Maintains a thorough understanding of the hospital's scanning and archiving software. Maintain a thorough understanding of Epic and payer contracts, contract terms, rates, and fee schedules. Responsible for timely Epic Contract Management build, testing and maintenance within Patient Financial Services. Coordinates with the other departments to insure software requirements are coordinated appropriately. Required Skills & Qualifications: Bachelor's degree in Business, Finance, Healthcare Administration, Accounting or related field. 2-5 years of progressive experience in Patient Financial Services, Revenue Cycle, Medical Billing or related healthcare environment required. Prior team lead or supervisory experience preferred. Experience with managed care billing, collections, denial management and accounts receivable required. Working knowledge of managed care contracts, payment methodologies, fee schedules, and contract compliance. Experience using Epic required. Strong analytical, financial reporting and problem-solving skills. Intermediate to Advanced level of proficiency with MS Outlook, Word, Excel and other computer system applications. Excellent problem solving, organization and analytical skills. Strong written and verbal communication skills. Ability to lead multiple priorities while meeting deadlines in a fast-paced healthcare environment. Epic proficiency or certification preferred within the introductory period. Demonstrated leadership skills. Your Extraordinary Career Starts Here We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals. Our comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection Employee Assistance Program (EAP) Fitness center discount program Tuition assistance and career development Paid Time Off (PTO) Reward and recognition programs Join our team of healthcare professionals at Powers Health. Apply today! PI44b71a7fb81a-7714

Job Description: The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests, resolving Level I incidents in accordance with established Incident Management policies, and escalating issues as appropriate. The position also supports desktop-related project tasks and assists in maintaining standardized hardware and workstation configurations across the organization. This role requires a strong focus on customer service, documentation, and adherence to healthcare IT standards. The Desktop Support Technician I works independently to prioritize tasks while following defined escalation paths and service level agreements (SLAs). Required Skills & Qualifications: Associate's degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience. Healthcare IT support experience preferred. Proven ability to troubleshoot and support Windows desktop operating systems. Experience supporting Microsoft Office, Outlook, and internet-based applications. Ability to repair and support desktop and laptop hardware (HP and/or Macintosh preferred). Experience with IT service management (ITSM) ticketing systems such as Cherwell or ServiceNow preferred. CompTIA A+, Microsoft Certified Professional (MCP) certifications preferred. Excellent customer service, communication, and organizational skills. Ability to manage multiple tasks and prioritize workload effectively. Strong problem-solving skills and attention to detail. Ability to work independently while following established processes and escalation procedures. Proven ability to work effectively with non-technical users at all organizational levels. Your Extraordinary Career Starts Here We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals. Our comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection Employee Assistance Program (EAP) Fitness center discount program Tuition assistance and career development Paid Time Off (PTO) Reward and recognition programs Join our team of healthcare professionals at Powers Health. Apply today! PI9e2d3d2ffdf8-7050

Job Description: The Supervisor, Engagement Center provides daily operational leadership and oversight of the Engagement Center team to ensure exceptional patient service and efficient patient access operations. This position is responsible for supervising staff engaged in centralized scheduling, registration, insurance verification, and preauthorization activities while ensuring compliance with organizational policies, payer requirements, and regulatory standards. The Supervisor is accountable for monitoring departmental productivity, quality, service levels, and key performance indicators; coaching and developing team members; resolving escalated patient concerns; and implementing process improvements that enhance patient access and operational efficiency. The position partners closely with clinical departments, providers, and revenue cycle leadership to promote a seamless patient experience and support organizational goals. Required Skills & Qualifications: High School Diploma or GED required; Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred. 3 to 5 years of progressive experience in patient access, registration, centralized scheduling, and/or hospital admissions required. Minimum of 2 years of supervisory, lead, or team lead experience in a healthcare patient access, registration, scheduling, admissions, or call center environment required. Demonstrated knowledge of patient access functions, including scheduling, registration, insurance verification, benefits eligibility, and preauthorization. Working knowledge of Medicare, Medicaid, commercial insurance requirements, and healthcare billing and registration regulations. Strong understanding of medical terminology and healthcare scheduling workflows. Experience using electronic health record (EHR) systems, scheduling applications, Epic preferred and Microsoft Office applications including Word, Excel, and Outlook. Excellent leadership, communication, interpersonal, coaching, and conflict resolution skills. Strong analytical, organizational, and problem-solving abilities with the ability to prioritize multiple responsibilities and meet deadlines. Ability to work independently while fostering a collaborative, team-oriented environment. Bilingual language skills are preferred. Your Extraordinary Career Starts Here We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals. Our comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection Employee Assistance Program (EAP) Fitness center discount program Tuition assistance and career development Paid Time Off (PTO) Reward and recognition programs Join our team of healthcare professionals at Powers Health. Apply today! PI348eb62b311e-7199