Puget Collision

Job Description: Estimator The Auto Collision Repair Estimator is a skilled hourly/commission position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs. FLSA Status: Non-Exempt Work Location: Full Time Hourly/Commission Job Duties/Responsibilities: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Greet customers promptly and professionally, assess their needs, and deliver customer service excellence. Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company's abilities. This involves being well-versed in our certifications and insurance partnerships. Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency. Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates. Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle. Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace. Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair. Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete. Write a comprehensive auto body collision repair plan after disassembling the vehicle. Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning. Verify quality is checked at each stage of the vehicle repair process. Source, order & receive parts according to insurer and company guidelines. Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines. Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected. Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills. Maintain an accurate CCC Calendar and review inbox items and DRP portals daily. Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards. Key Performance Metrics: Achieve monthly and annual sales goals as specified by the shop manager. Ensure profitability with Gross Profit of 45% or higher. Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher. Customer Service Index Score 90+ for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly. Cycle Time efficiency should be less than the state average. Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery. Skills/Technical Qualifications: I-CAR Pro-Level 1 certification is mandatory A minimum of 3 years of experience in DRP writing is essential. Strong relationships with insurance providers are crucial to the success of this position. Knowledge of metal/refinish replacement and repair techniques. Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems. Demonstrates excellent verbal and written communication abilities. Interacts effectively with co-workers, customers, and insurance representatives. Applies organizational skills to maintain consistency, and efficiency in repair planning process. Adheres to the company's non-disclosure and confidentiality policies concerning customer information. Physical Requirements Ability to work in both office and automotive repair shop environments. Ability to sit for extended periods while using a computer, reviewing repair documentation, preparing estimates, and communicating with customers and insurance representatives. Ability to stand and walk frequently throughout the workday while inspecting vehicles and monitoring repair progress. Ability to move throughout the facility, including production, paint, detail, and parking areas. Ability to frequently bend, stoop, crouch, kneel, and reach to inspect vehicle damage and repair quality. Ability to enter, exit, and maneuver around vehicles of various sizes and configurations. Ability to occasionally lift, carry, push, or pull up to 25 pounds, including parts, supplies, and equipment. Ability to use hands and fingers for typing, data entry, operating estimating software, and handling repair-related documentation. Ability to visually inspect vehicle damage, repair procedures, parts, paint conditions, and completed repairs, including close, distance, color, and peripheral vision. Ability to communicate effectively with customers, technicians, insurance representatives, vendors, and coworkers in person, by telephone, and electronically. Ability to safely navigate around moving vehicles, equipment, tools, and active repair operations. Ability to tolerate exposure to noise, dust, paint fumes, chemicals, and varying temperatures when working in shop and parking areas while using appropriate personal protective equipment (PPE) as required. Ability to maintain accuracy and attention to detail while managing multiple estimates, supplements, and customer interactions in a fast-paced environment. Ability to operate a motor vehicle and maintain a valid driver's license with an acceptable driving record. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Compensation details: 00 Yearly Salary PIc50f16708ac7-9168

Job Description: Parts Coordinator The Parts Coordinator is responsible for the daily ordering and processing of all vehicle repair parts requirements. The Parts Coordinator must ensure correct parts on-hand when needed for technicians for production flow and to meet repair timeframes. They must actively participate in the communication and Repair Order processing needs of the Estimators. FLSA Status: Non-Exempt Work Location: Full Time Hourly Job Responsibilities: Check-in all received parts as they arrive: sort, mirror-match to the Repair Order and vehicle, label and distribute. Process returns immediately and receive credit for incorrect or damaged parts, including document & reconcile for credit: "Damaged Delivered Parts," handle parts returns processing: "Return Parts to Credit Invoice," and maintain record system for "Returned Parts" tracking, including core charges. Responsible for keeping a 5S clean & organized delivery area, returns no more than 1 week old, and parts cart, with current CCC parts list attached to it. Ensure all parts and sublet lines are posted in CCC real time and accurately, and all materials billed have an invoice. Post invoices / credits same day if no line on estimate draft the invoice. Maintain the Daily "Parts Owed" List by reviewing "Scheduled In" Repair Orders for Part's Requirements Ensure daily production schedule with parts ETA and any sublet items that are or need to be scheduled. Requests sublet vendor work as needed and ensures invoices are received and posted to the RO. Monitor CCC to determine outstanding parts to prioritize and follow up on, adding notes for daily production meeting updates. Assist Estimators as needed with ordering required parts and any supplemental parts during work in process vehicles utilizing the parts ordering system. Ensure availability and accurate parts orders the first time for efficiency. Assist and be a team player in other areas as needed or requested for shop efficiency and productivity. These requests could include picking up parts, driving customers, washing vehicles for delivery, and minor buffing and polishing of vehicles. Key Performance Metrics Proper Parts Posting for increased profitability. Parts Return and Credits, zero over 30 days. Skills/Qualifications: Collision University Training required in first 6 months of employment. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Maintain a clean, organized work area always, adhering to 5S organization. Participate in training programs as required to maintain the technical and professional skills and techniques necessary for this position. Adheres to the company's non-disclosure and confidentiality policies concerning customer information. Physical Requirements Ability to work in both office and automotive repair shop environments. Ability to stand and walk frequently throughout the workday while locating, receiving, distributing, and inventorying parts. Ability to move throughout the facility, including production, paint, receiving, storage, and parking areas. Ability to frequently bend, stoop, kneel, crouch, reach, and climb as necessary to retrieve, organize, and store parts and materials. Ability to lift, carry, push, and pull up to 50 pounds occasionally and up to 25 pounds frequently; heavier items may require assistance or mechanical equipment. Ability to load, unload, sort, and organize parts, supplies, and materials in a safe and efficient manner. Ability to use hands and fingers for frequent handling, grasping, sorting, labeling, packaging, and inventory management activities. Ability to operate computers, inventory management systems, scanners, and other office equipment for extended periods. Ability to visually inspect parts for accuracy, damage, defects, and proper fitment, including close and distance vision. Ability to compare part numbers, repair orders, invoices, and other documentation with a high degree of accuracy and attention to detail. Ability to communicate effectively with technicians, estimators, vendors, customers, and coworkers in person, by telephone, and electronically. Ability to safely navigate around moving vehicles, equipment, tools, and active repair operations. Ability to tolerate exposure to noise, dust, fumes, varying temperatures, and other conditions commonly found in a collision repair environment while utilizing required personal protective equipment (PPE). Ability to maintain organization and accuracy while managing multiple priorities in a fast-paced production environment. Ability to operate a motor vehicle and maintain a valid driver's license with an acceptable driving record, if required to pick up, deliver, or move parts and vehicles. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Compensation details: 20-27 Hourly Wage PI76434d6a0d80-5464

Job Description: Parts Coordinator The Parts Coordinator is responsible for the daily ordering and processing of all vehicle repair parts requirements. The Parts Coordinator must ensure correct parts on-hand when needed for technicians for production flow and to meet repair timeframes. They must actively participate in the communication and Repair Order processing needs of the Estimators. FLSA Status: Non-Exempt Work Location: Full Time Hourly Job Responsibilities: Check-in all received parts as they arrive: sort, mirror-match to the Repair Order and vehicle, label and distribute. Process returns immediately and receive credit for incorrect or damaged parts, including document & reconcile for credit: "Damaged Delivered Parts," handle parts returns processing: "Return Parts to Credit Invoice," and maintain record system for "Returned Parts" tracking, including core charges. Responsible for keeping a 5S clean & organized delivery area, returns no more than 1 week old, and parts cart, with current CCC parts list attached to it. Ensure all parts and sublet lines are posted in CCC real time and accurately, and all materials billed have an invoice. Post invoices / credits same day if no line on estimate draft the invoice. Maintain the Daily "Parts Owed" List by reviewing "Scheduled In" Repair Orders for Part's Requirements Ensure daily production schedule with parts ETA and any sublet items that are or need to be scheduled. Requests sublet vendor work as needed and ensures invoices are received and posted to the RO. Monitor CCC to determine outstanding parts to prioritize and follow up on, adding notes for daily production meeting updates. Assist Estimators as needed with ordering required parts and any supplemental parts during work in process vehicles utilizing the parts ordering system. Ensure availability and accurate parts orders the first time for efficiency. Assist and be a team player in other areas as needed or requested for shop efficiency and productivity. These requests could include picking up parts, driving customers, washing vehicles for delivery, and minor buffing and polishing of vehicles. Key Performance Metrics Proper Parts Posting for increased profitability. Parts Return and Credits, zero over 30 days. Skills/Qualifications: Collision University Training required in first 6 months of employment. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Maintain a clean, organized work area always, adhering to 5S organization. Participate in training programs as required to maintain the technical and professional skills and techniques necessary for this position. Adheres to the company's non-disclosure and confidentiality policies concerning customer information. Physical Requirements Ability to work in both office and automotive repair shop environments. Ability to stand and walk frequently throughout the workday while locating, receiving, distributing, and inventorying parts. Ability to move throughout the facility, including production, paint, receiving, storage, and parking areas. Ability to frequently bend, stoop, kneel, crouch, reach, and climb as necessary to retrieve, organize, and store parts and materials. Ability to lift, carry, push, and pull up to 50 pounds occasionally and up to 25 pounds frequently; heavier items may require assistance or mechanical equipment. Ability to load, unload, sort, and organize parts, supplies, and materials in a safe and efficient manner. Ability to use hands and fingers for frequent handling, grasping, sorting, labeling, packaging, and inventory management activities. Ability to operate computers, inventory management systems, scanners, and other office equipment for extended periods. Ability to visually inspect parts for accuracy, damage, defects, and proper fitment, including close and distance vision. Ability to compare part numbers, repair orders, invoices, and other documentation with a high degree of accuracy and attention to detail. Ability to communicate effectively with technicians, estimators, vendors, customers, and coworkers in person, by telephone, and electronically. Ability to safely navigate around moving vehicles, equipment, tools, and active repair operations. Ability to tolerate exposure to noise, dust, fumes, varying temperatures, and other conditions commonly found in a collision repair environment while utilizing required personal protective equipment (PPE). Ability to maintain organization and accuracy while managing multiple priorities in a fast-paced production environment. Ability to operate a motor vehicle and maintain a valid driver's license with an acceptable driving record, if required to pick up, deliver, or move parts and vehicles. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Compensation details: 20-27 Hourly Wage PI76434d6a0d80-5464