Crown Residential
Fort Lauderdale, Florida
Description: Position Summary: The Assistant Service Supervisor Take initiative to maintain a luxurious appearance of the property and a safe environment. While mentoring the Service Teammates, the Assistant Service Supervisor will be expected to perform service duties in addition to exemplifying complete knowledge of all equipment and appliances, express interest in accepting management functions delivered by the Service Supervisor and are involved in creating and developing relationships with vendors. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Assist Service Supervisor and Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director Actively promote safety initiatives and a safe working environment to help educate Teammates on performing their roles in a safe and productive manner Regularly inspect all common areas, building systems continually, and report and train Teammates on issues and correct as needed Assist with scheduling service requests for Service Teammates to ensure requests are entered in appropriate data system(s) Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service Electrical, plumbing, carpentry, masonry and painting on a continuous basis Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors as needed Assist with training Teammates on how to properly complete tasks according to Crown Residential procedures and policies through interactive training and mentorship Prepare and inspect apartments for move-in readiness after becoming vacant Assist performing preventative maintenance for pools, parking lots, common areas, and building exteriors, etc. Report liability hazards, are hazards and or policy violations to Service Supervisor, Property Director, or Regional Director when appropriate Monitor inventory of equipment, supplies, and tools while actively reassuring all items are in a safe and secure location Respond to all service requests in a timely manner to ensure resident satisfaction Perform all service in compliance with Crown Residential policies and procedures by being knowledgeable with and adhere to all applicable Fair Housing Laws Monitor building systems with particular attention to electrical and fire safety Ensure that all work is performed according to Crown Residential procedures and standards Make recommendations and modifications regarding property performance, business needs, and safety issues Make sure common areas are consistently clean, well serviced, and safe Perform all scheduled work on time and properly Coordinate special projects as directed Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Have excellent customer service skill when talking to residents about service requests Ability to prioritize multiple tasks, follow-up, and follow through Attend all required Crown Residential Company maintenance trainings. Ability to effectively work in a team setting. Ability to defuse and correct a negative experience into a positive interaction with a resident, vendor and teammates alike Possess and practice exceptional safety skills while on the job Be highly motivated and have a positive attitude Professional appearance and demeanor Valid Driver's License and reliable transportation Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely Ability to work on the weekends Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION. EXPERIENCE, CERTIFICATIONS: Required: High school diploma or equivalent EPA Section 608 HVAC Type I Preferred: Bachelor or Teammates degree EPA/CFC and CPO certifications North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC) Minimum of 1-2 years' previous experience in a maintenance role Previous multi-family, hospitality community experience PI57bad16a3d7f-2522
Description: Position Summary: The Assistant Service Supervisor Take initiative to maintain a luxurious appearance of the property and a safe environment. While mentoring the Service Teammates, the Assistant Service Supervisor will be expected to perform service duties in addition to exemplifying complete knowledge of all equipment and appliances, express interest in accepting management functions delivered by the Service Supervisor and are involved in creating and developing relationships with vendors. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Assist Service Supervisor and Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director Actively promote safety initiatives and a safe working environment to help educate Teammates on performing their roles in a safe and productive manner Regularly inspect all common areas, building systems continually, and report and train Teammates on issues and correct as needed Assist with scheduling service requests for Service Teammates to ensure requests are entered in appropriate data system(s) Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service Electrical, plumbing, carpentry, masonry and painting on a continuous basis Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors as needed Assist with training Teammates on how to properly complete tasks according to Crown Residential procedures and policies through interactive training and mentorship Prepare and inspect apartments for move-in readiness after becoming vacant Assist performing preventative maintenance for pools, parking lots, common areas, and building exteriors, etc. Report liability hazards, are hazards and or policy violations to Service Supervisor, Property Director, or Regional Director when appropriate Monitor inventory of equipment, supplies, and tools while actively reassuring all items are in a safe and secure location Respond to all service requests in a timely manner to ensure resident satisfaction Perform all service in compliance with Crown Residential policies and procedures by being knowledgeable with and adhere to all applicable Fair Housing Laws Monitor building systems with particular attention to electrical and fire safety Ensure that all work is performed according to Crown Residential procedures and standards Make recommendations and modifications regarding property performance, business needs, and safety issues Make sure common areas are consistently clean, well serviced, and safe Perform all scheduled work on time and properly Coordinate special projects as directed Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Have excellent customer service skill when talking to residents about service requests Ability to prioritize multiple tasks, follow-up, and follow through Attend all required Crown Residential Company maintenance trainings. Ability to effectively work in a team setting. Ability to defuse and correct a negative experience into a positive interaction with a resident, vendor and teammates alike Possess and practice exceptional safety skills while on the job Be highly motivated and have a positive attitude Professional appearance and demeanor Valid Driver's License and reliable transportation Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely Ability to work on the weekends Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION. EXPERIENCE, CERTIFICATIONS: Required: High school diploma or equivalent EPA Section 608 HVAC Type I Preferred: Bachelor or Teammates degree EPA/CFC and CPO certifications North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC) Minimum of 1-2 years' previous experience in a maintenance role Previous multi-family, hospitality community experience PI57bad16a3d7f-2522
Crown Residential
Fort Lauderdale, Florida
Description: Position Summary: The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To achieve this goal, the Leasing Advisor must engage potential new residents, their families, existing residents and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market and surrounding amenities are the keys to your success. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Conduct site presentations, effectively sell to prospects and lease apartments. Site presentations include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments Ensure leasing documents and legal documents are completed accurately Effectively explain all lease and community policies to new and current residents Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs Conduct follow-up activity such as thank you notes or call-backs with prospects after initial community visit Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds Present prepared files and documentation to Property Director for final approval Maintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timely Conduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experience Ensure all model/show units are fit for display and checked for cleanliness daily. Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice Understand and correctly utilize our lead management system, resident portal, and all other property management software Enter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfaction Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary update your supervisor of the situation and document appropriately Actively follow up with prospects/residents to ensure full satisfaction Exercise confidentiality and trustworthiness when handling sensitive information Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President Create a professional and positive atmosphere when greeting future residents Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors Possess thorough knowledge of the competitive market and amenities surrounding the property Have an understanding of how to promote to, and target an audience for the purpose of Leasing Ability to work through difficult situations and maintain positive interactions with prospective residents, Crown Residential teammates, contractors and vendors Knowledge and computer operation systems (Microsoft Word, Excel, PowerPoint, etc.) Ability to perform basic to intermediate mathematical functions Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 9-6. Work in excess of 40 hours per week is likely Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION, EXPERIENCE, CERTIFICATION: Required: High school diploma or equivalent Preferred: Associate's or Bachelor's degree Customer service experience Minimum of 2 years' previous experience in the multi-family, sales, retail, hospitality, property management or industry related field Excellent written and oral communication skills National Apartment Leasing Professional (NALP) certification PI5dfca4c3237c-2887
Description: Position Summary: The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To achieve this goal, the Leasing Advisor must engage potential new residents, their families, existing residents and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market and surrounding amenities are the keys to your success. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Conduct site presentations, effectively sell to prospects and lease apartments. Site presentations include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments Ensure leasing documents and legal documents are completed accurately Effectively explain all lease and community policies to new and current residents Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs Conduct follow-up activity such as thank you notes or call-backs with prospects after initial community visit Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds Present prepared files and documentation to Property Director for final approval Maintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timely Conduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experience Ensure all model/show units are fit for display and checked for cleanliness daily. Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice Understand and correctly utilize our lead management system, resident portal, and all other property management software Enter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfaction Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary update your supervisor of the situation and document appropriately Actively follow up with prospects/residents to ensure full satisfaction Exercise confidentiality and trustworthiness when handling sensitive information Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President Create a professional and positive atmosphere when greeting future residents Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors Possess thorough knowledge of the competitive market and amenities surrounding the property Have an understanding of how to promote to, and target an audience for the purpose of Leasing Ability to work through difficult situations and maintain positive interactions with prospective residents, Crown Residential teammates, contractors and vendors Knowledge and computer operation systems (Microsoft Word, Excel, PowerPoint, etc.) Ability to perform basic to intermediate mathematical functions Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 9-6. Work in excess of 40 hours per week is likely Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION, EXPERIENCE, CERTIFICATION: Required: High school diploma or equivalent Preferred: Associate's or Bachelor's degree Customer service experience Minimum of 2 years' previous experience in the multi-family, sales, retail, hospitality, property management or industry related field Excellent written and oral communication skills National Apartment Leasing Professional (NALP) certification PI5dfca4c3237c-2887