Crown Residential
Pompano Beach, Florida
Description: Position Summary: The Assistant Service Supervisor Take initiative to maintain a luxurious appearance of the property and a safe environment. While mentoring the Service Teammates, the Assistant Service Supervisor will be expected to perform service duties in addition to exemplifying complete knowledge of all equipment and appliances, express interest in accepting management functions delivered by the Service Supervisor and are involved in creating and developing relationships with vendors. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Assist Service Supervisor and Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director Actively promote safety initiatives and a safe working environment to help educate Teammates on performing their roles in a safe and productive manner Regularly inspect all common areas, building systems continually, and report and train Teammates on issues and correct as needed Assist with scheduling service requests for Service Teammates to ensure requests are entered in appropriate data system(s) Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service Electrical, plumbing, carpentry, masonry and painting on a continuous basis Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors as needed Assist with training Teammates on how to properly complete tasks according to Crown Residential procedures and policies through interactive training and mentorship Prepare and inspect apartments for move-in readiness after becoming vacant Assist performing preventative maintenance for pools, parking lots, common areas, and building exteriors, etc. Report liability hazards, are hazards and or policy violations to Service Supervisor, Property Director, or Regional Director when appropriate Monitor inventory of equipment, supplies, and tools while actively reassuring all items are in a safe and secure location Respond to all service requests in a timely manner to ensure resident satisfaction Perform all service in compliance with Crown Residential policies and procedures by being knowledgeable with and adhere to all applicable Fair Housing Laws Monitor building systems with particular attention to electrical and fire safety Ensure that all work is performed according to Crown Residential procedures and standards Make recommendations and modifications regarding property performance, business needs, and safety issues Make sure common areas are consistently clean, well serviced, and safe Perform all scheduled work on time and properly Coordinate special projects as directed Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Have excellent customer service skill when talking to residents about service requests Ability to prioritize multiple tasks, follow-up, and follow through Attend all required Crown Residential Company maintenance trainings. Ability to effectively work in a team setting. Ability to defuse and correct a negative experience into a positive interaction with a resident, vendor and teammates alike Possess and practice exceptional safety skills while on the job Be highly motivated and have a positive attitude Professional appearance and demeanor Valid Driver's License and reliable transportation Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely Ability to work on the weekends Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION. EXPERIENCE, CERTIFICATIONS: Required: High school diploma or equivalent EPA Section 608 HVAC Type I Preferred: Bachelor or Teammates degree EPA/CFC and CPO certifications North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC) Minimum of 1-2 years' previous experience in a maintenance role Previous multi-family, hospitality community experience PI1b67d43ccebc-3060
Description: Position Summary: The Assistant Service Supervisor Take initiative to maintain a luxurious appearance of the property and a safe environment. While mentoring the Service Teammates, the Assistant Service Supervisor will be expected to perform service duties in addition to exemplifying complete knowledge of all equipment and appliances, express interest in accepting management functions delivered by the Service Supervisor and are involved in creating and developing relationships with vendors. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Assist Service Supervisor and Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director Actively promote safety initiatives and a safe working environment to help educate Teammates on performing their roles in a safe and productive manner Regularly inspect all common areas, building systems continually, and report and train Teammates on issues and correct as needed Assist with scheduling service requests for Service Teammates to ensure requests are entered in appropriate data system(s) Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service Electrical, plumbing, carpentry, masonry and painting on a continuous basis Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors as needed Assist with training Teammates on how to properly complete tasks according to Crown Residential procedures and policies through interactive training and mentorship Prepare and inspect apartments for move-in readiness after becoming vacant Assist performing preventative maintenance for pools, parking lots, common areas, and building exteriors, etc. Report liability hazards, are hazards and or policy violations to Service Supervisor, Property Director, or Regional Director when appropriate Monitor inventory of equipment, supplies, and tools while actively reassuring all items are in a safe and secure location Respond to all service requests in a timely manner to ensure resident satisfaction Perform all service in compliance with Crown Residential policies and procedures by being knowledgeable with and adhere to all applicable Fair Housing Laws Monitor building systems with particular attention to electrical and fire safety Ensure that all work is performed according to Crown Residential procedures and standards Make recommendations and modifications regarding property performance, business needs, and safety issues Make sure common areas are consistently clean, well serviced, and safe Perform all scheduled work on time and properly Coordinate special projects as directed Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Have excellent customer service skill when talking to residents about service requests Ability to prioritize multiple tasks, follow-up, and follow through Attend all required Crown Residential Company maintenance trainings. Ability to effectively work in a team setting. Ability to defuse and correct a negative experience into a positive interaction with a resident, vendor and teammates alike Possess and practice exceptional safety skills while on the job Be highly motivated and have a positive attitude Professional appearance and demeanor Valid Driver's License and reliable transportation Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely Ability to work on the weekends Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION. EXPERIENCE, CERTIFICATIONS: Required: High school diploma or equivalent EPA Section 608 HVAC Type I Preferred: Bachelor or Teammates degree EPA/CFC and CPO certifications North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC) Minimum of 1-2 years' previous experience in a maintenance role Previous multi-family, hospitality community experience PI1b67d43ccebc-3060
Crown Residential
Miami, Florida
Description: Position Summary: The Property Director is responsible for the all-around management of a residential muti-family community, which includes, but is not limited to, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Oversee and manage all aspects of assigned asset Manage leasing activities to ensure budget goals are achieved on a consistent basis Recruit, interview and select qualified Teammates for positions by working closely with Regional Leadership and Talent Advisors Provide guidance, mentorship, support, and coaching (including Teammate separations) when necessary by managing, motivating, and supervising on-site team Oversee all Crown Residential systems and proper usage to maintain accurate and timely data. Thoroughly understand, follow and promote the Crown Residential's Bonus Program and advocate to educate and assist team to excel on all Key Performance Indicators (KPI's) and standards set for performance Motivate team to stay in compliance with all training in Crown Residential's training platform. Monitor and assist in scheduling for completion and achieve 100% compliance Produce weekly, monthly, and quarterly reports on property performance Analyze, scrutinize budget, and outline all financial information produced Monitor and respond to survey results and reputation management through online portal regularly to identify issues and lead a results and solution driven outcome Diagnose potential issues in staff performance, reporting or budgeting discrepancies, as well as overall performance of property(s) Analyze market research by staying current on relevant market issues and competitive information while working closely with Marketing Department on solutions for implementation Achieve competitive market occupancy and net growth rent. Meet and or exceed all monthly and quarterly revenue growth Scrutinize and review monthly financial reports while communicating to Regional Director and leadership items listed and solutions for improvement with all property financials Plan and market monthly community functions for residents for engagement and occupancy growth Ensure the overall safety of the Teammates and residents to mitigate risk and communicate to RD and Leadership on issue and potential risk consistently Oversee and manage income and expense revenue Manage income and expense control Constantly walk the property inspecting common areas and amenities to ensure cleanliness and professional appearance. Take action if standards are not met Review resident leases, applications, price changes, and renewals. Collect rent fees in accordance to Crown Residential's policies and practice Conduct move-in orientations and apartment inspections and move-out apartment conditions to ensure compliance with all Crown Residential policies Monitor community for compliance to Fair Housing, Fair Employment, and ADA laws Assist inspecting property(s) for all visual and maintenance issues to ensure risk is averted and issues presented on the property are completed to standards Oversee the purchase of supplies for the property and conduct inventory on high priced items such as appliances and audit quarterly Any other duties assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals. Provides team leadership and guidance; holds team accountable for results by leading by example and professionalism Exceptional written and verbal communication skills Strong intermediate mathematical abilities and experience reading community financials. Possess software skills in Word, Outlook, and Excel, and a variety of industry specific platforms and systems Outstanding customer service skills Knowledge of computer operating systems (Microsoft Word, Excel, PowerPoint, etc.) Ability to work a schedule during normal working hours and that may be other than, Monday- Friday, 9-6. Work in excess of 40 hours per week is likely Consistent, regular and in person attendance during assigned hours at the workplace are required Overnight travel may be required for training as needed Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION, EXPERIENCE, CERTIFICATION: Required: High school diploma or equivalent Preferred: Associate or Bachelor's degree Minimum of 2 years' previous experience in the multi-family, sales, retail, hospitality, property management or industry related field Previous lease-up/new construction experience Prior customer facing experience Prior experience managing people Industry certification(s) (ARM, CAM, CPM, NALP, etc.) PIc9c05969b4a0-9070
Description: Position Summary: The Property Director is responsible for the all-around management of a residential muti-family community, which includes, but is not limited to, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Oversee and manage all aspects of assigned asset Manage leasing activities to ensure budget goals are achieved on a consistent basis Recruit, interview and select qualified Teammates for positions by working closely with Regional Leadership and Talent Advisors Provide guidance, mentorship, support, and coaching (including Teammate separations) when necessary by managing, motivating, and supervising on-site team Oversee all Crown Residential systems and proper usage to maintain accurate and timely data. Thoroughly understand, follow and promote the Crown Residential's Bonus Program and advocate to educate and assist team to excel on all Key Performance Indicators (KPI's) and standards set for performance Motivate team to stay in compliance with all training in Crown Residential's training platform. Monitor and assist in scheduling for completion and achieve 100% compliance Produce weekly, monthly, and quarterly reports on property performance Analyze, scrutinize budget, and outline all financial information produced Monitor and respond to survey results and reputation management through online portal regularly to identify issues and lead a results and solution driven outcome Diagnose potential issues in staff performance, reporting or budgeting discrepancies, as well as overall performance of property(s) Analyze market research by staying current on relevant market issues and competitive information while working closely with Marketing Department on solutions for implementation Achieve competitive market occupancy and net growth rent. Meet and or exceed all monthly and quarterly revenue growth Scrutinize and review monthly financial reports while communicating to Regional Director and leadership items listed and solutions for improvement with all property financials Plan and market monthly community functions for residents for engagement and occupancy growth Ensure the overall safety of the Teammates and residents to mitigate risk and communicate to RD and Leadership on issue and potential risk consistently Oversee and manage income and expense revenue Manage income and expense control Constantly walk the property inspecting common areas and amenities to ensure cleanliness and professional appearance. Take action if standards are not met Review resident leases, applications, price changes, and renewals. Collect rent fees in accordance to Crown Residential's policies and practice Conduct move-in orientations and apartment inspections and move-out apartment conditions to ensure compliance with all Crown Residential policies Monitor community for compliance to Fair Housing, Fair Employment, and ADA laws Assist inspecting property(s) for all visual and maintenance issues to ensure risk is averted and issues presented on the property are completed to standards Oversee the purchase of supplies for the property and conduct inventory on high priced items such as appliances and audit quarterly Any other duties assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals. Provides team leadership and guidance; holds team accountable for results by leading by example and professionalism Exceptional written and verbal communication skills Strong intermediate mathematical abilities and experience reading community financials. Possess software skills in Word, Outlook, and Excel, and a variety of industry specific platforms and systems Outstanding customer service skills Knowledge of computer operating systems (Microsoft Word, Excel, PowerPoint, etc.) Ability to work a schedule during normal working hours and that may be other than, Monday- Friday, 9-6. Work in excess of 40 hours per week is likely Consistent, regular and in person attendance during assigned hours at the workplace are required Overnight travel may be required for training as needed Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements: EDUCATION, EXPERIENCE, CERTIFICATION: Required: High school diploma or equivalent Preferred: Associate or Bachelor's degree Minimum of 2 years' previous experience in the multi-family, sales, retail, hospitality, property management or industry related field Previous lease-up/new construction experience Prior customer facing experience Prior experience managing people Industry certification(s) (ARM, CAM, CPM, NALP, etc.) PIc9c05969b4a0-9070