Second Avenue Realty

Second Avenue is recruiting a Resident Accounts Specialist - Accounts Receivable for its Single-Family Property Management division in Tampa, FL. Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue's proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients. We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform - We are looking for an experienced property management professional, with single family rental customer service and administrative experience being highly desired. Candidate should possess a proven track record that demonstrates a high degree of motivation, self-management and the ability and willingness to learn new skills and processes. Flexibility and ability to work well within a team on a variety of initiatives are critical attributes for this candidate. Job Summary The Resident Accounts Specialist- Accounts Receivable is responsible for Everyday operations and financial functions. Collect and keep track of rent, deposits, late fees, and conduct move-out reconciliations. As the Resident Accounts Specialist, you will play a vital role in the delinquency and collection of rent to optimize the company's cash flow and financial position. In compliance with the company's policies and procedures, safety and fair housing guidelines, and liability concerns. Duties and Responsibilities: • Review AR/Delinquency reports daily • Prepare Resident legal notices (3-day notices, 7-day notice to cure, etc.) • Verify that information on move-in and renewal leases agrees with information on the ledger. • Resolve resident inquiries in a prompt, courteous and efficient manner. • Record notices to vacate; Moveout Processing Smartsheet. • Perform all functions relating to collections, Non-Sufficient Funds (NSF's), warrant process and evictions. • Update and maintain Concession log. • Process Moveout Statements with resident Charges & deposit refunds • Follow owner and management procedures as directed. • Other duties may be periodically assigned by the Manager. Responsibilities relating to rent collection include: • Accept rent and follow-up on delinquencies. • Post rent charges and miscellaneous income receipts. • Post and follow-up on NSF checks. • Process evictions and NSF warrants. • Turn over bad debts for collection. • Report income collection to Property Accounting. • Resolve accounting discrepancies with urgency. • Contact delinquent residents via call, text, and email daily. Qualifications and Experience: • High School diploma or equivalent. • Two years' experience in apartment industry in an Assistant or Leasing position • Excellent verbal and written communication skills. • Ability to post and read computerized rent roll and collection reports. • Experience and proficiency in using a variety of software programs. • Ability to use a computer proficiently, including Microsoft Outlook, Word, and Excel. • Ability to prioritize and multi-task in a fast- paced environment. • Work well with others with a positive friendly attitude. Job Competencies: • Reliably accessible via phone and/or email, except during approved time off. • Answer telephone while maintaining courteous and helpful attitude to residents and prospects. • Possess strong leadership qualities, excellent customer service skills and excellent written and verbal communication abilities. • Possess a working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management. • Extreme attention to detail and ability to communicate complex findings in a clear and concise manner. • Ability to determine trends and communicate same to senior management. • Ability to compare, copy, compute, compile, analyze, coordinate, negotiate, communicate, and instruct. • Ability to tolerate stressful situations and manage same effectively to resolution. • Ability to work under minimal supervision. • Ability to work evenings, weekends and holidays as needed. Job Type and Benefits: • Hybrid. Full-time, Hourly - Non-Exempt • Medical, Vision and Dental Insurance • Employer Paid Short and Long - Term Disability Insurance • 401k • Paid Holidays and Vacation NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. PI3bc6792d8c53-6266

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue's proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients. We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform - Job Summary The Leasing Manager is an experienced leasing professional, overseeing leasing operations within a market or region. The position receives vetted leads, and leasing inquires through the Company's contact center and seeks to convert leads into lease applications through follow-up. The position possesses skills in sales management and market analysis; is capable of achieving rental goals and guiding prospects from initial inquiry to move-in, while operating in compliance with rental regulations and Second Avenue standards. This role is expected to maintain move-ins in accordance with monthly targets. This role involves a combination of sales skills, customer service, and legal compliance along with ensuring each prospect has the information and support they need to make an informed decision to lease a Second Avenue home. This position may be supported by one or more Leasing Associates who are based in a contact center. This position is based in a home office, or a designated Second Avenue office, and reports to the VP of Leasing and Operations. Duties and Responsibilities Oversee leasing operations within designated markets for Second Avenue ("Company"); this will typically involve leasing responsibility over a rotating portfolio of available homes within one or more major cities/markets and may span different states Work independently within standard business hours to respond to vetted leads and follow-up with prospects via phone, email and texting to drive leasing objectives for the portfolio managed Maintain and document lead activity in Second Avenue's CRM regarding tours, prospect notes and applications as activity transpires Work in tandem with one or more Leasing Associates in the Company contact center to ensure quick and timely follow up with their assigned leads, prospects and applications Monitor market conditions, prospect feedback and leasing statistics to make recommendations on pricing changes and/or specials for properties; advise Asset Management on pricing changes for markets and make recommendations on specials to Operations Closely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issues Review advertising and advise the Company's Marketing team on strategies to improve leasing and the resulting revenue for a managed portfolio of homes Through the duties and responsibilities outlined herein, maintain a high volume of move-in's each month within the assigned market(s), typically set at 30-40 per month as the expected goal Work closely with other members of the Leasing Team and support them as needed Manage and measure leasing operations KPI's for assigned markets Monitor feedback and property inspections to communicate with Renovations, Turns and Maintenance ("RTM") departments regarding the overall condition of the vacant homes Deliver a positive customer service experience during all interaction with prospects, associates, peers, support groups, vendors, and residents Effectively and efficiently support company goals, initiatives, and programs, to ensure compliance along with results-oriented intent Follow the terms and be versed in the rules of Fair Housing, The Fair Credit Reporting Act, the American Disabilities Act, and other applicable leasing regulations Comply with all Company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws Mentor and support Leasing Associates and other Leasing Managers in all areas of leasing operations Other projects or duties as assigned Qualifications An active real estate salesperson's license required Strong organizational skills, decision making abilities and ability to work evenings and weekends as lead volume requires Ability to utilize sales skills to encourage prospects to apply for homes Capacity to prioritize higher than average workloads in a fast-paced work environment and ability to be flexible and quickly adapt to changing business needs and processes Knowledge of State Landlord Tenant Laws/Statutes, legal notices and processes Comprehension of federal fair housing laws and any applicable local housing provisions Excellent customer service and interpersonal skills Professional verbal and written communication skills Ability to identify, analyze, and resolve issues Ability to set, manage and meet goals and deadlines Ability to exercise independent judgment and maintain confidentiality Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting software Current driver's license and automobile insurance Education and Experience Minimum high school graduate required. Associate degree or higher degree preferred Minimum of 2 years of experience in Leasing and management in commercial or residential leasing Bi-lingual is a plus Job Competencies Able to exhibit a proven track record with respect to goal achievement and adherence to planned timeframes Proven ability to interact effectively with a wide range of highly experienced peers, principals, prospects Successful track record with respect to prioritizing multiple initiatives - including rapid execution and sense of urgency regarding completion of key tasks. Meet Performance benchmarks including response time, conversion rates and move in targets Strong work ethic, value system, high level of adaptability and team orientation. Benefits Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. PI0a93fd6b6d3a-8192

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue's proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and property management services for its clients. Second Avenue is a growing company and has approximately 180 employees with major offices in Chicago and Tampa. Our processes are streamlined and intended to provide a wide range of full-service support to an integrated management platform that utilizes a high level of depth of experience and technology to deliver the highest level of service and performance to investors, team members and residents. We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform - Job Summary The Resident Experience Specialist is pivotal in delivering exceptional customer service by promptly and accurately addressing inbound inquiries through phone and email. This position is integral to evolving the service center model into an efficient help desk. Reporting directly to the Customer Experience Manager, the ideal candidate embodies strong customer service skills and analytical thinking. Duties and Responsibilities Respond to inbound phone inquiries from customers, ensuring responses are accurate and of high quality. Manage and resolve customer inquiries and issues with a proactive "I can help" attitude. Provide dedicated and high-quality service to residents, displaying a positive sense of urgency. Craft responses to incoming emails using established scripts and methodologies. Employ analytical and critical thinking to enhance incoming inquiry handling, expediting resolutions for customers. Research necessary information using multiple resources and systems. Direct calls, emails, and inquiries/requests to relevant departments or individuals as needed. Accurately document information within the system to ensure proper capture of inquiries. Identify and escalate priority issues appropriately. Qualifications and Experience High School diploma or equivalent. Three years of experience in inbound call centers, real estate/property management, or customer service. Bilingual (Spanish) proficiency preferred, though not required. Excellent verbal and written communication skills. Strong conflict resolution and active listening skills centered around empathy and top-tier customer service. Familiarity with call center metrics and Key Performance Indicators (KPIs). Proficiency in computer use, including Microsoft Outlook, Word, and Excel. Ability to effectively prioritize and multitask within a fast-paced environment. Positive, friendly attitude and adept at collaborative work. Education High School Diploma required. Associates or bachelor's degree in Business, Accounting, Finance, or related field strongly preferred. Job Competencies Availability via phone and/or email, excluding approved time off. Flexibility to work evenings, weekends, and non-traditional holidays as needed. Meticulous attention to detail with the ability to communicate complex findings clearly and concisely. Capacity to identify trends and convey insights to senior management. Proficiency in tasks involving comparison, computation, compilation, analysis, coordination, negotiation, communication, and instruction. Effective management of stressful situations leading to resolution. Ability to work autonomously with minimal supervision. Job Type and Compensation Full-time, Salaried - Non-Exempt Benefits Medical, Vision and Dental Insurance, Employer paid Short- and Long-Term Disability, 401k, Paid Holidays and Vacation. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. PI398eb4ceb5-

Second Avenue is recruiting a Resident Onboarding Specialist for its Single-Family Property Management division in Tampa, FL. Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenues proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and property management services for its clients. Second Avenue is a growing company and has approximately 180 employees with major offices in Chicago and Tampa. We offer a positive culture and professional work environment. Please visit our website foradditionalbackground on our business platform Job Summary Enjoy helping people, staying organized, and working in a fast past environment? We are looking for a Resident Onboarding Specialist to join our team and support future residents as they move into their new homes. This is a great opportunity for someone with hospitality, customer service, or retail experience whos looking to have a professional career in the real estate or property management industry. While property management experience is helpful, it is not required-we provide full training to set you up for success. In this role, you will guide applicants through onboarding and move in process, ensure applications and leases are processed accurately, and deliver excellent service at every step. Duties and Responsibilities Process lease applications, move-ins, and files accurately and completely. Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints. Route calls, emails, and tickets to appropriate back-office individuals and groups as needed. Manage all communications with applicants during the lease process (application, approval, lease signing, move in coordination) Deliver top-tier customer service to residents. Maintains confidentiality and adheres to regulations such as the Fair Housing Act Collaborate with Regional Leasing Managers, Leasing Teams, and other departments Stay up to date on leasing processes and policies through training Assist with reviewing reports and tracking performance metrics. Complete all training requirements in a timely manner. Qualifications Friendly, professional, and people-focused Excellent customer service and interpersonal skills Strong organizational and time-management skills. Ability to make quick and effective decisions and handle resident issues. Strong attention to detail and ability to identify, analyze, and resolve issues. Comfortable learning software such as computer proficiently, including Microsoft Outlook, Word, SharePoint, Excel, and property operating/accounting software. Professional verbal and written communication skills. Ability to exercise independent judgment and maintain confidentiality. Ability to adapt to changing business needs and processes. Education and Experience High school diploma or equivalent required. Property management or leasing experience is helpful but not required Proficient in MS Word, Excel, Adobe and Outlook, and the ability to learn other programs/software. Ability to prioritize and multi-task in a fast- paced environment. Job Competencies Ability to use a computer proficiently, including Microsoft Office, Outlook, Word, Excel, and property operating/accounting software. Propertyware or similar Property Management software experience preferred. Ability to learn new systems and technologies. Excellent customer service and interpersonal skills. Ability to build professional verbal and written communication skills. Strong organizational and time-management skills. Ability to make quick and effective decisions. Ability to identify, analyze, and resolve resident issues. Ability to be flexible and quickly adapt to changing business needs and processes. Desire to meet goals and deadlines. Ability to exercise independent judgment and maintain confidentiality. Benefits Medical, Vision and Dental Insurance Employer Paid Short Term and Long Term Disability Insurance 401k Paid Holidays and Vacation NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. PIbcd-9141

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenues proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients. We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform Job Summary The Leasing Manager is an experienced leasing professional, overseeing leasing operations within a market or region. The position receives vetted leads, and leasing inquires through the Companys contact center and seeks to convert leads into lease applications through follow-up. The position possesses skills in sales management and market analysis; is capable of achieving rental goals and guiding prospects from initial inquiry to move-in, while operating in compliance with rental regulations and Second Avenue standards. This role is expected to maintain move-ins in accordance with monthly targets. This role involves a combination of sales skills, customer service, and legal compliance along with ensuring each prospect has the information and support they need to make an informed decision to lease a Second Avenue home. This position may be supported by one or more Leasing Associates who are based in a contact center. This position is based in a home office, or a designated Second Avenue office, and reports to the VP of Leasing and Operations. Duties and Responsibilities Oversee leasing operations within designated markets for Second Avenue (Company); this will typicallyinvolveleasingresponsibilityoverarotatingportfolioofavailablehomeswithinoneormore major cities/markets and may span different states Workindependentlywithinstandardbusinesshourstorespondtovettedleadsandfollow-upwith prospects via phone, email and texting to drive leasing objectives for the portfolio managed MaintainanddocumentleadactivityinSecondAvenuesCRMregardingtours,prospectnotesand applications as activity transpires Workintandem with oneormore Leasing Associates in the Company contact center to ensure quick and timely follow up with their assigned leads, prospects and applications Monitor market conditions, prospect feedback and leasing statistics to make recommendations onpricingchangesand/orspecialsforproperties;adviseAssetManagementonpricingchangesfor markets and make recommendations on specials to Operations Closely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issues ReviewadvertisingandadvisetheCompanysMarketingteamonstrategiestoimproveleasingand the resulting revenue for a managed portfolio of homes Throughthedutiesandresponsibilitiesoutlinedherein,maintainahighvolumeofmove-inseach month within the assigned market(s), typically set at 30-40 per month as the expected goal Workcloselywithothermembers of the Leasing Teamandsupportthemas needed ManageandmeasureleasingoperationsKPIsforassigned markets Monitor feedback and property inspections to communicate with Renovations, Turns and Maintenance(RTM)departmentsregardingtheoverallconditionofthevacanthomes Deliverapositivecustomerserviceexperienceduringallinteractionwithprospects,associates, peers, support groups, vendors, and residents Effectivelyandefficientlysupportcompanygoals,initiatives,andprograms,toensurecompliance along with results-oriented intent FollowthetermsandbeversedintherulesofFair Housing,TheFairCredit ReportingAct,the American Disabilities Act, and other applicable leasing regulations ComplywithallCompanystandards,applicablehealthandsafetyrulesandregulations,aswellas applicable local, state, and federal laws MentorandsupportLeasingAssociatesandotherLeasingManagersinallareasofleasingoperations Other projects or duties as assigned Qualifications An activereal estatesalespersonslicenserequired Strongorganizationalskills,decisionmakingabilitiesandabilitytoworkeveningsandweekendsas lead volume requires Ability to utilize sales skills to encourage prospects to apply for homes Capacitytoprioritizehigherthanaverageworkloadsinafast-pacedworkenvironmentandabilityto be flexible and quickly adapt to changing business needs and processes KnowledgeofStateLandlordTenantLaws/Statutes,legalnoticesandprocesses Comprehensionoffederalfairhousinglawsandanyapplicablelocalhousingprovisions Excellentcustomerserviceandinterpersonalskills Professionalverbalandwrittencommunicationskills Abilitytoidentify,analyze,andresolveissues Abilitytoset,manageandmeetgoalsanddeadlines Abilitytoexerciseindependentjudgmentandmaintainconfidentiality Abilitytouseacomputerproficiently,includingMicrosoftOutlook,Word,Excel,andproperty operating/accounting software Current drivers license and automobile insurance Education and Experience Minimumhighschoolgraduaterequired.Associatedegreeorhigherdegreepreferred Minimumof2yearsofexperienceinLeasingandmanagementincommercialorresidentialleasing Bi-lingual is a plus Job Competencies Abletoexhibitaproventrackrecordwithrespecttogoalachievement andadherencetoplanned timeframes Provenabilitytointeracteffectivelywithawiderangeofhighlyexperiencedpeers,principals, prospects Successfultrackrecordwithrespecttoprioritizingmultipleinitiativesincludingrapidexecutionand sense of urgency regarding completion of key tasks. Meet Performance benchmarks including response time, conversion rates and move in targets Strong work ethic, value system, high level of adaptability and team orientation. Benefits Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. PIdc4d018ac2-