Community Holdings Management LLC
Fresno, California
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The Associate Director, Portfolio Administration & Oversight is responsible for centralized administrative oversight of portfolio health, risk indicators, compliance tracking, insurance administration, and asset-level controls across Community Holdings Management (CHM). This role functions as CHM's internal accountability and monitoring authority, ensuring operational, financial, staffing, and compliance standards are consistently tracked, documented, escalated, and resolved-without assuming direct operational or asset-management control of properties. The Associate Director plays a critical role in identifying early risk indicators, stabilizing underperforming or high-risk assets, and reducing exposure for CHM and ownership through disciplined systems and reporting. Key Duties and Responsibilities Portfolio Administration & Watchlist Oversight: Maintain a centralized portfolio watchlist monitoring delinquency trends, vacancy levels, staffing instability, compliance gaps, insurance exposure, and other operational risk indicators. Prepare routine portfolio oversight summaries for executive leadership and track corrective actions through resolution. Administrative Oversight of Property Conditions: Conduct random and scheduled site visits to observe physical conditions, verify operational standards, and identify safety or risk indicators. Document findings, route required actions to Operations or Regional leadership, and maintain follow-up tracking to ensure timely resolution. Insurance & Risk Administration: Coordinate and oversee administrative processes related to property, liability, and workers' compensation insurance, including renewals, documentation tracking, and internal communications with brokers and partners. Monitor workers' compensation claims, restrictions, and return-to-work coordination in collaboration with HR and Operations. Administrative HR & Compliance Oversight: Provide administrative oversight and verification of onboarding, offboarding, and required training completion, including California-mandated and company-required programs. Track employee status changes, staffing allocations by ownership entity, and compliance risks, and support leadership with documentation related to grievances or corrective actions. Asset-Adjacent Administrative Controls: Maintain administrative oversight of vendor onboarding documentation, inventory systems (equipment, uniforms, and technology), and staffing charts tied to ownership structures. Identify trends or anomalies that may indicate financial, operational, or compliance risk and escalate concerns with supporting documentation. Cross-Functional Coordination & Escalation: Coordinate across Operations, HR, Finance, and Ownership to ensure portfolio-level accountability without duplicating or undermining departmental authority. Serve as the central point of record for portfolio administration and escalate unresolved or high-risk issues to executive leadership with clear context and recommended next steps. Perform any additional duties as assigned. Minimum Qualification Must have a minimum of 3-5 years of experience in California property management, portfolio administration, compliance, or risk-related operational oversight. The role requires a strong working knowledge of multifamily operations, asset-level risk indicators, insurance administration, and California labor and compliance requirements. Experience supporting affordable housing, supportive housing, or publicly funded portfolios is preferred. The ideal candidate demonstrates the ability to work cross-functionally with Operations, HR, Finance, and external partners, exercising sound judgment, discretion, and follow-through. Familiarity with property management, HRIS, and training platforms such as AppFolio, Paylocity, Grace Hill, and Microsoft 365 is strongly preferred. Strong organizational skills, attention to detail, and the ability to independently manage sensitive information and competing priorities are essential for success in this role. Required Skills and Abilities The Associate Director, Portfolio Administration & Oversight must demonstrate strong verbal and written communication skills, with the ability to clearly document findings, synthesize complex information, and communicate expectations across multiple stakeholders. This role requires sound judgment, strong problem-solving capability, and the ability to navigate conflict with professionalism, discretion, and a solutions-oriented approach. The Associate Director must be attentive to detail, highly organized, and capable of managing multiple priorities while maintaining accuracy and consistency in reporting, documentation, and follow-through. Success in this role requires the ability to operate effectively across departments and external partners, exercising authority through systems, standards, and accountability rather than positional control. The Associate Director must be comfortable identifying risk, raising concerns, and facilitating resolution without creating unnecessary friction, ensuring issues are addressed promptly and appropriately. By centralizing oversight that was previously fragmented across multiple individuals and external partners, this position reduces organizational risk, increases consistency, and enables executive leadership to focus on strategic growth rather than operational firefighting. Notes Frequent need to utilize personal transportation to inspect properties and surrounding neighborhood, attending meetings with owners/agencies/partners. Must be available on weekends for meetings, staffing needs, and emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Compensation details: 0 Yearly Salary PI376573d5-
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The Associate Director, Portfolio Administration & Oversight is responsible for centralized administrative oversight of portfolio health, risk indicators, compliance tracking, insurance administration, and asset-level controls across Community Holdings Management (CHM). This role functions as CHM's internal accountability and monitoring authority, ensuring operational, financial, staffing, and compliance standards are consistently tracked, documented, escalated, and resolved-without assuming direct operational or asset-management control of properties. The Associate Director plays a critical role in identifying early risk indicators, stabilizing underperforming or high-risk assets, and reducing exposure for CHM and ownership through disciplined systems and reporting. Key Duties and Responsibilities Portfolio Administration & Watchlist Oversight: Maintain a centralized portfolio watchlist monitoring delinquency trends, vacancy levels, staffing instability, compliance gaps, insurance exposure, and other operational risk indicators. Prepare routine portfolio oversight summaries for executive leadership and track corrective actions through resolution. Administrative Oversight of Property Conditions: Conduct random and scheduled site visits to observe physical conditions, verify operational standards, and identify safety or risk indicators. Document findings, route required actions to Operations or Regional leadership, and maintain follow-up tracking to ensure timely resolution. Insurance & Risk Administration: Coordinate and oversee administrative processes related to property, liability, and workers' compensation insurance, including renewals, documentation tracking, and internal communications with brokers and partners. Monitor workers' compensation claims, restrictions, and return-to-work coordination in collaboration with HR and Operations. Administrative HR & Compliance Oversight: Provide administrative oversight and verification of onboarding, offboarding, and required training completion, including California-mandated and company-required programs. Track employee status changes, staffing allocations by ownership entity, and compliance risks, and support leadership with documentation related to grievances or corrective actions. Asset-Adjacent Administrative Controls: Maintain administrative oversight of vendor onboarding documentation, inventory systems (equipment, uniforms, and technology), and staffing charts tied to ownership structures. Identify trends or anomalies that may indicate financial, operational, or compliance risk and escalate concerns with supporting documentation. Cross-Functional Coordination & Escalation: Coordinate across Operations, HR, Finance, and Ownership to ensure portfolio-level accountability without duplicating or undermining departmental authority. Serve as the central point of record for portfolio administration and escalate unresolved or high-risk issues to executive leadership with clear context and recommended next steps. Perform any additional duties as assigned. Minimum Qualification Must have a minimum of 3-5 years of experience in California property management, portfolio administration, compliance, or risk-related operational oversight. The role requires a strong working knowledge of multifamily operations, asset-level risk indicators, insurance administration, and California labor and compliance requirements. Experience supporting affordable housing, supportive housing, or publicly funded portfolios is preferred. The ideal candidate demonstrates the ability to work cross-functionally with Operations, HR, Finance, and external partners, exercising sound judgment, discretion, and follow-through. Familiarity with property management, HRIS, and training platforms such as AppFolio, Paylocity, Grace Hill, and Microsoft 365 is strongly preferred. Strong organizational skills, attention to detail, and the ability to independently manage sensitive information and competing priorities are essential for success in this role. Required Skills and Abilities The Associate Director, Portfolio Administration & Oversight must demonstrate strong verbal and written communication skills, with the ability to clearly document findings, synthesize complex information, and communicate expectations across multiple stakeholders. This role requires sound judgment, strong problem-solving capability, and the ability to navigate conflict with professionalism, discretion, and a solutions-oriented approach. The Associate Director must be attentive to detail, highly organized, and capable of managing multiple priorities while maintaining accuracy and consistency in reporting, documentation, and follow-through. Success in this role requires the ability to operate effectively across departments and external partners, exercising authority through systems, standards, and accountability rather than positional control. The Associate Director must be comfortable identifying risk, raising concerns, and facilitating resolution without creating unnecessary friction, ensuring issues are addressed promptly and appropriately. By centralizing oversight that was previously fragmented across multiple individuals and external partners, this position reduces organizational risk, increases consistency, and enables executive leadership to focus on strategic growth rather than operational firefighting. Notes Frequent need to utilize personal transportation to inspect properties and surrounding neighborhood, attending meetings with owners/agencies/partners. Must be available on weekends for meetings, staffing needs, and emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Compensation details: 0 Yearly Salary PI376573d5-
Community Holdings Management LLC
Fresno, California
The Community Builder is a live-in employee of a Community Holdings Property who has agreed to live on-site with reduced or free rent in exchange for specific tasks that are designed to support individual tenant wellness, an individual's ability to remain housed, and integrated with the community. The Community Builder assists the Property Manager and Social Service Partners in designing, facilitating and supporting community wide social activities including Tenant Activities Council meetings. The Community Builder uses a "player-coach model" for tenant assistance and is a very active participant with tenants in the change process. In a Community Holdings service-enriched housing environment, these activities are important as increased opportunities for our Service Partners to further engage with Tenants. Key Duties and Responsibilities Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The required tasks for this position include: 1. Supporting the Tenant Activities Council, including (monthly minimum) preparation, setup, take-down, and logistics 2. Creating and maintaining a monthly calendar and newsletter of social and community opportunities to help communicate and encourage participation amongst tenants 3. As needed and when appropriately trained as a Peer Support Specialist, supporting individual Tenants through interactions with Property Management or Social Services Minimum Qualification A person should be willing to model prosocial tenant behaviors. The person must be willing to coach tenants with special needs to manage their apartments and integrate into the larger building and local neighborhood. Some experience with Special Populations, including working with persons who were previously homeless; or who have mental health, developmental disabilities, physical challenges, or who are aging, is preferred. Bachelor's Degree in social services is preferred. Recovery Support Specialist or Peer Support Specialist Certification is preferred. Bilingual in languages spoken by current tenants is preferred. Required Skills and Abilities Strong English-speaking skills are required. Must develop proficiency on the computer in utilizing the Microsoft Office Suite as well as the Google Suite. The person, as part of their duties, must be able to work together in a team and is expected to set up tables, chairs, and electronics. They will need to bend and lift and to be involved in cleaning both floors and other materials as a part of their duties. They will lead activities and will be expected to speak at public events as a coordinator of some activities. Must maintain an active cell phone and email address at all times and make sure that this information is current at all times. If the Community Builder is not on-site during an event, they will be available quickly if there are problems involved with the setup for any events. Flexibility is built into the schedule, although some weekend availability is required. Most tenants in supportive housing settings do not have a car. The Community Builder is required to learn the local public transportation options and to help make sure that tenants understand those options. As a part of their duties, new tenants may need to have the Community Builder or other tenants to ride alongside a tenant unfamiliar with public transportation. A person in this position will be required to follow a specific code of conduct to protect themselves and the company. The person in this position will need a great deal of sound judgment and must be able to manage multiple personal roles within the building. Code of Conduct The Community Builder at Community Holdings Properties assists tenants in learning to integrate into their new apartment, new community, and new neighborhood. Many of our tenants come to our buildings from living on the street or from institutional settings and are learning about living on their own in a regular community apartment for the very first time. A community builder, particularly one with similar experiences to draw upon, can assist other tenants by quietly teaching new skills alongside tenants in the community in a way that complements and extends the roles of other professional staff. A Community Builder has an annual budget for purchasing cleaning supplies, food, or other household supplies to use in teaching tenants to manage their apartment. The Community Builder may also collect, assemble and distribute individual monthly feedback from the Property Management Team as it is provided to each tenant in a non-judgmental way and to assist each tenant in using that feedback to improve their scores across time. The Community Builder will also serve as a significant tenant liaison to the building management through facilitating the creation of a Tenant Activities Council at the building. This includes making sure that the group establishes a positive building community able to create and manage their Tenant Council Activities Budget under the supervision of the Tenant Services Director and the onsite Property Manager. As a Community Builder, you shall create clear pathways for other tenants to request and to voluntarily learn from you on how to manage their apartment, neighborhood relationships, public transportation, budgeting, apartment organization, and getting along with neighbors. As a community builder you must use good judgment and be able to selectively share your past histories for the benefit of other tenants. As a community builder, you must be able to set strong and careful professional boundaries with a strong personal or professional support system in place. You will receive direct supervision from the Tenant Services Director. Notes As a contract employee, the employee is responsible for setting their own schedule but is expected to be reasonably available on weekends and evenings to assist with activity setup and take-down or after-hour urgent matters as requested by the Property Manager, which must be recorded. Specific monthly hours will be set and approved by the Property Manager and any overtime must be pre-approved. Failure to complete all required duties or termination of this job will result in the individual's requirement to pay the full market value of the rent. At their discretion, Community Holdings may waive this rent requirement for up to 30 days. A community builder has a complex role in which they are both a tenant and a staff member. To manage this dual role, you will receive two Community Holdings shirts to wear while officially on duty. This uniform helps tenants better understand your dual role and responsibility. PIfe6b5-
The Community Builder is a live-in employee of a Community Holdings Property who has agreed to live on-site with reduced or free rent in exchange for specific tasks that are designed to support individual tenant wellness, an individual's ability to remain housed, and integrated with the community. The Community Builder assists the Property Manager and Social Service Partners in designing, facilitating and supporting community wide social activities including Tenant Activities Council meetings. The Community Builder uses a "player-coach model" for tenant assistance and is a very active participant with tenants in the change process. In a Community Holdings service-enriched housing environment, these activities are important as increased opportunities for our Service Partners to further engage with Tenants. Key Duties and Responsibilities Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The required tasks for this position include: 1. Supporting the Tenant Activities Council, including (monthly minimum) preparation, setup, take-down, and logistics 2. Creating and maintaining a monthly calendar and newsletter of social and community opportunities to help communicate and encourage participation amongst tenants 3. As needed and when appropriately trained as a Peer Support Specialist, supporting individual Tenants through interactions with Property Management or Social Services Minimum Qualification A person should be willing to model prosocial tenant behaviors. The person must be willing to coach tenants with special needs to manage their apartments and integrate into the larger building and local neighborhood. Some experience with Special Populations, including working with persons who were previously homeless; or who have mental health, developmental disabilities, physical challenges, or who are aging, is preferred. Bachelor's Degree in social services is preferred. Recovery Support Specialist or Peer Support Specialist Certification is preferred. Bilingual in languages spoken by current tenants is preferred. Required Skills and Abilities Strong English-speaking skills are required. Must develop proficiency on the computer in utilizing the Microsoft Office Suite as well as the Google Suite. The person, as part of their duties, must be able to work together in a team and is expected to set up tables, chairs, and electronics. They will need to bend and lift and to be involved in cleaning both floors and other materials as a part of their duties. They will lead activities and will be expected to speak at public events as a coordinator of some activities. Must maintain an active cell phone and email address at all times and make sure that this information is current at all times. If the Community Builder is not on-site during an event, they will be available quickly if there are problems involved with the setup for any events. Flexibility is built into the schedule, although some weekend availability is required. Most tenants in supportive housing settings do not have a car. The Community Builder is required to learn the local public transportation options and to help make sure that tenants understand those options. As a part of their duties, new tenants may need to have the Community Builder or other tenants to ride alongside a tenant unfamiliar with public transportation. A person in this position will be required to follow a specific code of conduct to protect themselves and the company. The person in this position will need a great deal of sound judgment and must be able to manage multiple personal roles within the building. Code of Conduct The Community Builder at Community Holdings Properties assists tenants in learning to integrate into their new apartment, new community, and new neighborhood. Many of our tenants come to our buildings from living on the street or from institutional settings and are learning about living on their own in a regular community apartment for the very first time. A community builder, particularly one with similar experiences to draw upon, can assist other tenants by quietly teaching new skills alongside tenants in the community in a way that complements and extends the roles of other professional staff. A Community Builder has an annual budget for purchasing cleaning supplies, food, or other household supplies to use in teaching tenants to manage their apartment. The Community Builder may also collect, assemble and distribute individual monthly feedback from the Property Management Team as it is provided to each tenant in a non-judgmental way and to assist each tenant in using that feedback to improve their scores across time. The Community Builder will also serve as a significant tenant liaison to the building management through facilitating the creation of a Tenant Activities Council at the building. This includes making sure that the group establishes a positive building community able to create and manage their Tenant Council Activities Budget under the supervision of the Tenant Services Director and the onsite Property Manager. As a Community Builder, you shall create clear pathways for other tenants to request and to voluntarily learn from you on how to manage their apartment, neighborhood relationships, public transportation, budgeting, apartment organization, and getting along with neighbors. As a community builder you must use good judgment and be able to selectively share your past histories for the benefit of other tenants. As a community builder, you must be able to set strong and careful professional boundaries with a strong personal or professional support system in place. You will receive direct supervision from the Tenant Services Director. Notes As a contract employee, the employee is responsible for setting their own schedule but is expected to be reasonably available on weekends and evenings to assist with activity setup and take-down or after-hour urgent matters as requested by the Property Manager, which must be recorded. Specific monthly hours will be set and approved by the Property Manager and any overtime must be pre-approved. Failure to complete all required duties or termination of this job will result in the individual's requirement to pay the full market value of the rent. At their discretion, Community Holdings may waive this rent requirement for up to 30 days. A community builder has a complex role in which they are both a tenant and a staff member. To manage this dual role, you will receive two Community Holdings shirts to wear while officially on duty. This uniform helps tenants better understand your dual role and responsibility. PIfe6b5-