North Bay Children

Job Title: Front Office Assistant Status: Non-Exempt Reports to: VP of Finance & Administration 30 Hours (12-6 PM M-F) - $26/hour Position Qualifications: Bilingual: Fluent in English and Spanish (spoken and written) is required Experience: Minimum of2yearsfront office administrative and customer service experience, preferably in an educational or nonprofit setting is required Customer Service: Demonstrated ability to provide outstanding customer service and build positive relationships with community partners, stake holders, families and staff Technical Skills: Proficient with computers, including Microsoft Office Suite and basic office equipment is required Communication: Excellent verbal and written communication skills in both languages is required Organization: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment Teamwork: Collaborative, flexible, and willing to support both administrative and programming needs Job Description. The Front Office Assistant role at North Bay Children's Center (NBCC) is a vital position that bridges both administrative operations and program support at our Headquarters in Novato. The ideal candidate will be bilingual (English/Spanish), possess at least 2 years of front office administrative and customer service experience, and demonstrate exceptional customer service and computer skills. This role ensures a welcoming, efficient, and supportive environment for families, staff, and visitors. Position Requirements: Front Desk Operations: Greet and assist families, children, staff, and visitors, ensuring a positive and professional first impression at all times Keep front office printed promotional and marketing materials current Answer and direct phone calls, respond to emails, and manage general inquiries Maintain daily visitor logs and ensure compliance with safety and security protocols Monitors Main Entrance, buzzing visitors into the office Administrative Support: Provide administrative assistance, including scheduling, filing, data entry, and document preparation Assist with maintaining records, reports, and confidential files in compliance with NBCC policies Program Support: Coordinate communication between families and program staff, translating as needed Assist with organizing program materials, events, and meetings Support the implementation of program activities by preparing materials and providing logistical support Customer Service: Deliver exceptional customer service to all stakeholders, addressing questions and concerns with empathy and professionalism Foster a welcoming and inclusive environment for families and guests from diverse backgrounds Technology & Office Management: Utilize Microsoft Office Suite (Word, Excel,PowerPoint,Outlook) and other software platforms(i.e.Canva,YoDeck)for daily tasks Trouble shoot basic office equipment and technology issues Order and maintain office & copier supplies and inventory Work with Facilities team through Work Orders as needed Collaborations and Communication Provide reception support for administration, greeting guests, directing flow, receiving packages and processing incoming and outgoing mail/packages Will use computers, tablets/iPad, and other office equipment Update front office welcome display daily Ensure that all guests sign in and receive temporary badges, collect and maintain all guest for Brayton Campus Work Environment Noise level in the work environment is frequently loud Will work outdoors and indoors Will use computers, tablets, cell phone (if provided), and other office equipment Will work alone as well as with other peers and supervisors Will work with and around children ages 0-6 Human Resources Health screening as required in section 101216(g) Tuberculosis test & document as specified in section 101216(g) Criminal Record Clerance and/or criminal records exemption (DOJ, CACI & FBI) Valid Driver's License Child Abuse Managed Reporter Training (online) Employee Rights (Lic 9052) Proof of Immunizations for MMR, Tdap & Flu Current CPR & First Aid Covid19 Vaccination Physical Demands Health clearance by a physician Ability to fulfill physical requirements of the job including lifting up to 50 pounds, range of movement including squatting, bending, reaching, standing, and sitting Proof of current Immunizations (Measles, Pertussis, Influenza, COVID-19) T.B. clearance within the past year Compensation details: 26 Hourly Wage PIbea4c4d6e8ec-4657

Job Title: Front Office Assistant Status: Non-Exempt Reports to: VP of Finance & Administration 30 Hours (12-6 PM M-F) - $26/hour Position Qualifications: Bilingual: Fluent in English and Spanish (spoken and written) is required Experience: Minimum of2yearsfront office administrative and customer service experience, preferably in an educational or nonprofit setting is required Customer Service: Demonstrated ability to provide outstanding customer service and build positive relationships with community partners, stake holders, families and staff Technical Skills: Proficient with computers, including Microsoft Office Suite and basic office equipment is required Communication: Excellent verbal and written communication skills in both languages is required Organization: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment Teamwork: Collaborative, flexible, and willing to support both administrative and programming needs Job Description. The Front Office Assistant role at North Bay Children's Center (NBCC) is a vital position that bridges both administrative operations and program support at our Headquarters in Novato. The ideal candidate will be bilingual (English/Spanish), possess at least 2 years of front office administrative and customer service experience, and demonstrate exceptional customer service and computer skills. This role ensures a welcoming, efficient, and supportive environment for families, staff, and visitors. Position Requirements: Front Desk Operations: Greet and assist families, children, staff, and visitors, ensuring a positive and professional first impression at all times Keep front office printed promotional and marketing materials current Answer and direct phone calls, respond to emails, and manage general inquiries Maintain daily visitor logs and ensure compliance with safety and security protocols Monitors Main Entrance, buzzing visitors into the office Administrative Support: Provide administrative assistance, including scheduling, filing, data entry, and document preparation Assist with maintaining records, reports, and confidential files in compliance with NBCC policies Program Support: Coordinate communication between families and program staff, translating as needed Assist with organizing program materials, events, and meetings Support the implementation of program activities by preparing materials and providing logistical support Customer Service: Deliver exceptional customer service to all stakeholders, addressing questions and concerns with empathy and professionalism Foster a welcoming and inclusive environment for families and guests from diverse backgrounds Technology & Office Management: Utilize Microsoft Office Suite (Word, Excel,PowerPoint,Outlook) and other software platforms(i.e.Canva,YoDeck)for daily tasks Trouble shoot basic office equipment and technology issues Order and maintain office & copier supplies and inventory Work with Facilities team through Work Orders as needed Collaborations and Communication Provide reception support for administration, greeting guests, directing flow, receiving packages and processing incoming and outgoing mail/packages Will use computers, tablets/iPad, and other office equipment Update front office welcome display daily Ensure that all guests sign in and receive temporary badges, collect and maintain all guest for Brayton Campus Work Environment Noise level in the work environment is frequently loud Will work outdoors and indoors Will use computers, tablets, cell phone (if provided), and other office equipment Will work alone as well as with other peers and supervisors Will work with and around children ages 0-6 Human Resources Health screening as required in section 101216(g) Tuberculosis test & document as specified in section 101216(g) Criminal Record Clerance and/or criminal records exemption (DOJ, CACI & FBI) Valid Driver's License Child Abuse Managed Reporter Training (online) Employee Rights (Lic 9052) Proof of Immunizations for MMR, Tdap & Flu Current CPR & First Aid Covid19 Vaccination Physical Demands Health clearance by a physician Ability to fulfill physical requirements of the job including lifting up to 50 pounds, range of movement including squatting, bending, reaching, standing, and sitting Proof of current Immunizations (Measles, Pertussis, Influenza, COVID-19) T.B. clearance within the past year Compensation details: 26 Hourly Wage PIa812f8277a8b-4657

Requirements: • 2 - 5 years of experience in ECE program, • 12 - 24 ECE units, need to be enrolled in units toward GE units, OR • CTC Associate Teacher permit. Qualifications: The person selected for this position is required to possess an "Associate" Child Development Teaching Permit or higher with at least 6 months classroom experience. Individuals who do not possess but qualify, must obtain a Child Development Associate Permit, or higher, within 6 months of NBCC employment. Associate Teachers are required to work collegially as a team member with other center staff and respond positively to all management supervision and feedback. Responsibilities will include, but will not be limited to the following: Professionalism • Adheres to all NBCC policies and procedures as mandated by Executive, Program, and/or Educational Resource Director. • In cooperation with the teaching team, maintain general housekeeping tasks (to provide and orderly, professional environment and atmosphere). • Obtain and maintain certification of Pediatric First Aid and Pediatric CPR as required by California State Licensing • Engage in regular self-assessment/goal setting and participate in timely evaluation of job performance with the Head Teacher and/or Site Supervisor. • In cooperation with the Head Teacher, staff and/or Site Supervisor, obtain appropriate substitutes when ill, for vacation, and any other time off site for any reason. • Attend all scheduled NBCC Staff Development Days. • Demonstrate ability to work as a collegial team member with respect, trust, and professionalism with co-workers. • Demonstrate professional demeanor at all times. • Support teaching team in implementing specific child behavior plans, intervention, and resource referrals. Child Interaction • Adheres to all CCL Personal Rights requirements. Children in childcare programs must not be subjected to corporal or unusual punishment, including yelling, spanking, humiliation, mental abuse, or punitive interference with daily living functions such as speaking, sleeping or toileting. • Give warmth and positive attention to each and every child in the classroom. • Recognize and consider each child in relationship to cultural and/ ethnic background, as well as respond to each unique individual child with dignity and respect. Foster positive self-esteem through respectful interactions with children and staff. • Practice positive re-enforcement and re-direction methods. Children in childcare programs must not be subjected to corporal or unusual punishment, including spanking, humiliation, mental abuse, or punitive interference with daily living functions such as speaking, sleeping or toileting. Program & Environment Maintenance • In cooperation with all the teaching staff, maintain required supervision of children at all times (inside and outside) in accordance with California State Licensing regulations ratio standards. Aides, who do not have at least 12 CORE ECE units, may not be left alone with children without supervision). • Assist teaching staff in maintaining a safe, orderly arrangement and inviting appearance in all classrooms (including outside play areas). • In cooperation with staff, conduct the daily set-up of classrooms and outside play areas in an inviting fashion as to promote positive exploration and developmental progress. • In cooperation with the teaching team, maintain classroom documents: daily meal counts, classroom rosters, and such reports. • Report to the Head Teacher or Site Supervisor, in writing, all injuries incurred by children or staff. Parent Relationships • Develop meaningful relationships with parents through facilitation of open, responsive communication on a continual basis. • Promptly direct any relevant feedback (positive or negative issues) to the Head Teacher and/or Site Supervisor. Work Environment • Noise level in the work environment is frequently loud. • Will work outdoors and indoors • Will use computers, tablets, cell phone (if provided), and other office equipment • Will work alone and with other peers and supervisors Human Resources: • Employee Rights (see Employee Handbook). • Health screening as required in section 101216(g) • Tuberculosis test & document as specified in section 101216(g). • Criminal Record Clerance and/or criminal records exemption (DOJ, CACI & FBI). • Valid Driver's License (if transporting children). • Child Abuse Managed Reporter Training (online). • Employee Rights (Lic 9052). • Proof of Immunizations for MMR, Tdap & Flu. • Current CPR & First Aid. Physical Demands • Health clearance by a physician. • Ability to fulfill physical requirements of the job including lifting up to 50 pounds, range of movement including squatting, bending, reaching, standing, and sitting. • Proof of current Immunizations (Measles, Pertussis, Influenza, COVID-19). • T.B. clearance within the past year. Compensation details: 27.25-31 Yearly Salary PI2de0bb6-

NORTH BAY CHILDREN'S CENTER Enrollment Specialist - Novato Job Description Company North Bay Children's Center provides comprehensive, culturally diverse child care and early education programs for children ages 0-5 years and after school care for children ages 5-11 years throughout sixteen (16) childcare centers in Marin and Sonoma Counties. The programs and services we offer are multilingual, developmentally appropriate, culturally responsive and individualized for each child and family. Qualifications: This position requires a person who communicates fluently in both English and Spanish and relates well to others in a team setting. The scope of work requires a self-motivated, detail-oriented person who is able to prioritize and complete tasks in a timely manner. Experience in an office setting coupled with excellent verbal and written communication skills. Ability to foster a cooperative work environment, has knowledge of customer service principles, techniques, systems, and standards. Must be proficient in Microsoft Office Applications, typing, keyboard and have strong organizational skills. Accountability The Enrollment Specialist is directly supervised by the Area Director and is responsible for assisting the Leadership Team (Executive, Program & Finance.) with day-to-day operations of the child care center, such as; enrollment, reception, and all enrollment reporting. Must be detail oriented and an effective time manager. Assists and supports in various functions for all NBCC Enrollment community events. Responsibilities will include, but will not be limited to the following: Support NBCC's mission, philosophies, values, goals, and policies with parents, co- workers and community. Greet all center visitors and promote a professional and positive image in all interactions. Help to maintain the appearance of the front lobby, office, and common areas. Demonstrate tact, discretion, and good judgment. Maintain confidentiality, about the center's business in all interactions and/or communications. Model positive communication and interaction with staff, parents, and children. Respond to staff, parents, and children with sensitivity, interest, and respect. Answer the telephones, take messages, and provide information to customers in a courteous manner, managing appropriate follow-up and obtaining further information when needed. Page Break Maintain clear and professional communication with all staff and families enrolled in the center, along with visitors, school personnel, and members of the community. Listen to concerns from parents utilizing discretion and referring the issue to the appropriate Director. Assist with coordination of enrollment appointments and activities with the direction of the appropriate Director. Schedule subsidy tours as necessary. Must have knowledge of California Department of Education (CDE) Title 5 regulations. Responsible for providing reports to the Program Director for enrollment statistics and subsidy allocation. Maintain subsidy files. Responsible for completing re-certification process for enrolled families, various reports, and reviewing student sign in/out sheets. Enter and verify in NBCC's family database system all family information and classroom attendance for preparation of CDE monthly reports and outside agency attendance report requests. Assist, as needed, Finance Department with monthly billing of subsidy families and maintain communication with families regarding tuition policy and payments. Assist Program Director in maintaining documents/materials specified under Community Care Licensing and California Department of Education. Initiate outreach to build enrollment capacity to include stakeholders and partner meetings. Maintain security so that no child is released to an unauthorized person, upholding all procedures involving visitors and alternate pick up persons. Maintain and follow all emergency, safety, and health rules of the center. Act as a safety coordinator as assigned in the Safety Plan. Keep work environment and equipment safe, clean, attractive and in good working order. Type and/or email and file information as necessary. On occasion this position will serve as the back-up for the NBCC reception desk. Duties may include: opening/closing the corporate office, receiving and the disbursement of incoming telephone calls, managing mail and package receiving & delivery, etc. On occasion this position will serve as a temporary back-up for a teacher in order for the cohort to maintain teacher/student ratio(s). Meet with other enrollment specialists and attend all Enrollment meetings Occasional bilingual translation may be needed. Attend occasion local subsidized council meetings. Other ad-hoc duties as assigned and requested by Area Director. Physical Requirements Must be able to bend, lift (up to 40 pounds), carry, reach, squat and frequently sit and stand for up to 8 hours per day. Compensation details: 28-29.5 Hourly Wage PI0f78275e5-