Radiant Global Logistics Inc
Shawnee Mission, Kansas
Position Title: Customer Support Specialist (2663) Location: RRR MKC - Overland Park, KS Company: Radiant Global Logistics Inc Position Type: Job Type: Full-Time (Hybrid) Salary Range: $50000.00 - $60000.00 Salary/year Description: Job Type: Full-Time (Hybrid) Location: Overland Park, KS Salary Range: $50,000- $60,000 Annual Salary Range Position Summary The Customer Support Specialist serves as a key liaison between Radiant's network stations, clients, and internal teams. This role is essential in delivering exceptional service, strengthening customer relationships, and ensuring the seamless execution of shipments across multiple locations. Operating with a high degree of autonomy, the Customer Support Specialist will proactively address service challenges, drive process improvements, and advocate for customer success throughout the organization. Key Responsibilities Customer Support & Relationship Management Manage the full lifecycle of customer shipments from booking to delivery. Ensure all details, including billing, pickup, delivery, and status updates, are accurately recorded and communicated. Issue Resolution & Problem Solving Proactively address service issues or delays and provide timely updates to all stakeholders. Serve as a trusted partner during escalations, balancing customer needs with operational capabilities. Cross Functional Collaboration Work closely with operations, sales, capacity, and supply chain teams to align service execution with customer expectations. Coordinate real-time solutions to overcome service challenges. Process & Service Optimization Identify areas of improvement within customer support workflows. Support the development and implementation of best practices and automation enhance efficiency. Data Tracking & Reporting Utilize internal systems to track shipment metrics, monitor performance, and generate reports. Ensure accurate documentation of service outcomes, pricing, and issue resolution. Customer Advocacy Represent the voice of the customer internally to ensure their needs are prioritized and addressed effectively. Qualifications Education and Experience: A minimum of 1 year of professional experience in logistics, freight brokerage, and full truckload (FTL) operations is required. High school diploma required; Associate or Bachelor's degree in Business, Logistics, or International Trade is a plus. Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Familiarity with Transportation Management Software (e.g., Revenova, SAP, AS400) is a plus. Core Competencies: Strong verbal and written communication skills with the ability to interact effectively with both internal and external stakeholders. Excellent problem-solving and decision-making capabilities in a fast-paced, team-oriented environment. Ability to manage multiple tasks simultaneously with strong attention to detail and organizational skills. Strong interpersonal skills with the ability to build and maintain positive working relationships across teams. Additional Skills: Ability to manage conflict with professionalism and diplomacy. Solid understanding of North American geography. Knowledge of transportation and logistics industry trends is an advantage. Work Schedule: Full-time (minimum of 8 hours per day) with flexibility to complete job duties. The schedule may vary based on customer needs and operational requirements. Office Environment & Physical Demands: Climate-controlled office with moderate noise levels. Physical requirements include sitting, walking, keyboarding, and occasional reaching. Remote-hybrid schedule available after training period. Key Internal & External Contacts Following are the key contacts the position deals with on a regular and recurring basis in and outside Radiant: Internal : Customer Service: Support onboarding new accounts and resolve service issues Pricing: Coordinate quotes and custom pricing for clients. Carrier Procurement: Ensure carrier alignment and service delivery. Administration: Assist with account setup and billing issues. External : Customers & Prospects : Identify new business, maintain relationships, provide service updates and quotes. Featured Benefits This role is eligible for various benefits including: Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance. Health Savings Account with company contributions. Flexible Spending Account. Paid basic life insurance for employees. Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%. Sick Pay: 80 hours front-loaded. Vacation Pay: 80 hours per year and increases based on tenure with the Company. 8 days per year. Employee Assistance Program. Compensation Salary Range: $50,000 - $60,000 annual salary range. Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge . About Radiant Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Equal Opportunity Employer: Internal: Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex . click apply for full job details
Position Title: Customer Support Specialist (2663) Location: RRR MKC - Overland Park, KS Company: Radiant Global Logistics Inc Position Type: Job Type: Full-Time (Hybrid) Salary Range: $50000.00 - $60000.00 Salary/year Description: Job Type: Full-Time (Hybrid) Location: Overland Park, KS Salary Range: $50,000- $60,000 Annual Salary Range Position Summary The Customer Support Specialist serves as a key liaison between Radiant's network stations, clients, and internal teams. This role is essential in delivering exceptional service, strengthening customer relationships, and ensuring the seamless execution of shipments across multiple locations. Operating with a high degree of autonomy, the Customer Support Specialist will proactively address service challenges, drive process improvements, and advocate for customer success throughout the organization. Key Responsibilities Customer Support & Relationship Management Manage the full lifecycle of customer shipments from booking to delivery. Ensure all details, including billing, pickup, delivery, and status updates, are accurately recorded and communicated. Issue Resolution & Problem Solving Proactively address service issues or delays and provide timely updates to all stakeholders. Serve as a trusted partner during escalations, balancing customer needs with operational capabilities. Cross Functional Collaboration Work closely with operations, sales, capacity, and supply chain teams to align service execution with customer expectations. Coordinate real-time solutions to overcome service challenges. Process & Service Optimization Identify areas of improvement within customer support workflows. Support the development and implementation of best practices and automation enhance efficiency. Data Tracking & Reporting Utilize internal systems to track shipment metrics, monitor performance, and generate reports. Ensure accurate documentation of service outcomes, pricing, and issue resolution. Customer Advocacy Represent the voice of the customer internally to ensure their needs are prioritized and addressed effectively. Qualifications Education and Experience: A minimum of 1 year of professional experience in logistics, freight brokerage, and full truckload (FTL) operations is required. High school diploma required; Associate or Bachelor's degree in Business, Logistics, or International Trade is a plus. Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Familiarity with Transportation Management Software (e.g., Revenova, SAP, AS400) is a plus. Core Competencies: Strong verbal and written communication skills with the ability to interact effectively with both internal and external stakeholders. Excellent problem-solving and decision-making capabilities in a fast-paced, team-oriented environment. Ability to manage multiple tasks simultaneously with strong attention to detail and organizational skills. Strong interpersonal skills with the ability to build and maintain positive working relationships across teams. Additional Skills: Ability to manage conflict with professionalism and diplomacy. Solid understanding of North American geography. Knowledge of transportation and logistics industry trends is an advantage. Work Schedule: Full-time (minimum of 8 hours per day) with flexibility to complete job duties. The schedule may vary based on customer needs and operational requirements. Office Environment & Physical Demands: Climate-controlled office with moderate noise levels. Physical requirements include sitting, walking, keyboarding, and occasional reaching. Remote-hybrid schedule available after training period. Key Internal & External Contacts Following are the key contacts the position deals with on a regular and recurring basis in and outside Radiant: Internal : Customer Service: Support onboarding new accounts and resolve service issues Pricing: Coordinate quotes and custom pricing for clients. Carrier Procurement: Ensure carrier alignment and service delivery. Administration: Assist with account setup and billing issues. External : Customers & Prospects : Identify new business, maintain relationships, provide service updates and quotes. Featured Benefits This role is eligible for various benefits including: Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance. Health Savings Account with company contributions. Flexible Spending Account. Paid basic life insurance for employees. Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%. Sick Pay: 80 hours front-loaded. Vacation Pay: 80 hours per year and increases based on tenure with the Company. 8 days per year. Employee Assistance Program. Compensation Salary Range: $50,000 - $60,000 annual salary range. Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge . About Radiant Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Equal Opportunity Employer: Internal: Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex . click apply for full job details
Radiant Global Logistics Inc
Saint Paul, Minnesota
Part-Time Driver Location: Mendota Heights, MN Company: Radiant Global Logistics Inc Position Type: Part-Time (On-site) Salary Range: $18.00 - $20.00 Hourly Position Summary The Driver position at Radiant plays a key role in supporting operations by safely transporting goods, providing exceptional customer service, and ensuring timely and efficient delivery. This position involves a variety of transportation-related responsibilities and requires adaptability to meet business and operational needs. Key Responsibilities Safely operation company-owned and leased trucks for shipping, receiving, pickup, and delivery. Provide excellent customer service during all delivery and pick-up interactions. Plan routes to ensure efficient and economical use of time and equipment. Load and unload trucks, ensuring cargo is properly secured and protected. Perform pre- and post-trip vehicle inspections; promptly report any mechanical issues. Follow all traffic laws and company safety procedures. Accurately complete required paperwork and documentation. Communicate delays, accidents, or other transportation issues as they arise. Maintain company vehicles and equipment in clean and serviceable condition. Perform other duties as assigned to support overall station operations. Qualifications Education & Experience High school diploma or GED required. Minimum 1 year of relevant driving or delivery experience. Valid driver's license with a clean driving record. Familiarity with the Greater Twin Cities geography preferred. Technical & Professional Skills Proficiency in operating trucks, vehicles, and related equipment. Ability to monitor vehicle gauges and systems to ensure proper operation. Strong commitment to safety, accuracy, and timeliness. Excellent interpersonal communication skills (verbal and written). Team-oriented with the ability to work independently in a fast-paced environment. Highly organized and detail-oriented. Work Schedule Regular shifts of 4-6 hours per day with required breaks. Consistent punctuality and reliability expected. Must ensure coverage of responsibilities when absent. Work Environment Moderate noise levels in office and warehouse settings. Work performed both indoors (climate-controlled office/warehouse/vehicle) and outdoors in varying weather conditions, including heat and cold. Physical Demands Regularly required to walk, sit, reach, talk, and hear. Frequently required to stand, kneel, crouch, or crawl. Must be able to lift and move up to 50 pounds. Mathematical & Language Skills Ability to perform basic math (add, subtract, multiply, divide) with whole numbers, fractions, and decimals. Able to read and interpret maps, schedules, instructions, and correspondence. Capable of writing routine reports and communicating clearly with team members, customers, and partners. Communication Key Internal Contacts Operations General Manager Operations Coordinators Supervisors and Managers Sales Administrative and Support Staff Key External Contacts Customers and Suppliers Distribution Centers and Warehouses Carriers, Shippers, and Drivers/Owner-Operators Insurance Adjusters and Appraisal Companies Maintenance Providers Featured Benefits This part-time role is eligible for various benefits including: 401(k) retirement savings plan with employer match of 3.5%. Salary Range: $18.00 - $20.00 Hourly Salary Range Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future. About Radiant Radiant Logistics, Inc. () (NYSE American: RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That's what being on our team is all about. It's an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Compensation details: 18-20 Hourly Wage PIf363a1f5-
Part-Time Driver Location: Mendota Heights, MN Company: Radiant Global Logistics Inc Position Type: Part-Time (On-site) Salary Range: $18.00 - $20.00 Hourly Position Summary The Driver position at Radiant plays a key role in supporting operations by safely transporting goods, providing exceptional customer service, and ensuring timely and efficient delivery. This position involves a variety of transportation-related responsibilities and requires adaptability to meet business and operational needs. Key Responsibilities Safely operation company-owned and leased trucks for shipping, receiving, pickup, and delivery. Provide excellent customer service during all delivery and pick-up interactions. Plan routes to ensure efficient and economical use of time and equipment. Load and unload trucks, ensuring cargo is properly secured and protected. Perform pre- and post-trip vehicle inspections; promptly report any mechanical issues. Follow all traffic laws and company safety procedures. Accurately complete required paperwork and documentation. Communicate delays, accidents, or other transportation issues as they arise. Maintain company vehicles and equipment in clean and serviceable condition. Perform other duties as assigned to support overall station operations. Qualifications Education & Experience High school diploma or GED required. Minimum 1 year of relevant driving or delivery experience. Valid driver's license with a clean driving record. Familiarity with the Greater Twin Cities geography preferred. Technical & Professional Skills Proficiency in operating trucks, vehicles, and related equipment. Ability to monitor vehicle gauges and systems to ensure proper operation. Strong commitment to safety, accuracy, and timeliness. Excellent interpersonal communication skills (verbal and written). Team-oriented with the ability to work independently in a fast-paced environment. Highly organized and detail-oriented. Work Schedule Regular shifts of 4-6 hours per day with required breaks. Consistent punctuality and reliability expected. Must ensure coverage of responsibilities when absent. Work Environment Moderate noise levels in office and warehouse settings. Work performed both indoors (climate-controlled office/warehouse/vehicle) and outdoors in varying weather conditions, including heat and cold. Physical Demands Regularly required to walk, sit, reach, talk, and hear. Frequently required to stand, kneel, crouch, or crawl. Must be able to lift and move up to 50 pounds. Mathematical & Language Skills Ability to perform basic math (add, subtract, multiply, divide) with whole numbers, fractions, and decimals. Able to read and interpret maps, schedules, instructions, and correspondence. Capable of writing routine reports and communicating clearly with team members, customers, and partners. Communication Key Internal Contacts Operations General Manager Operations Coordinators Supervisors and Managers Sales Administrative and Support Staff Key External Contacts Customers and Suppliers Distribution Centers and Warehouses Carriers, Shippers, and Drivers/Owner-Operators Insurance Adjusters and Appraisal Companies Maintenance Providers Featured Benefits This part-time role is eligible for various benefits including: 401(k) retirement savings plan with employer match of 3.5%. Salary Range: $18.00 - $20.00 Hourly Salary Range Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future. About Radiant Radiant Logistics, Inc. () (NYSE American: RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That's what being on our team is all about. It's an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Compensation details: 18-20 Hourly Wage PIf363a1f5-