MVT Holdings

Join the MVT Family Mesilla Valley Transportation is hiring A Manager for the Customer Success team in El Paso, TX! The Manager, Customer Success is responsible for leading and managing the team of Account Managers and Order Entry Specialists to ensure an efficient operation of the Account Management Department. Utilizes customer service and operations experience to provide leadership, support, training, and performance monitoring to the designated team to meet and exceed departmental goals. Pay: $45,000- $52,000 per year (DOE) + Aggressive bonus structure in place! Responsibilities: Leads and manages a team of Account Managers. This includes training, coaching and performance monitoring. Develops and implements strategies to improve departmental efficiency, productivity, and quality of service. Fosters a positive team environment that promotes collaboration, teamwork, and continuous learning and improvement. Collaborates with cross-functional teams to ensure seamless delivery of services to customers. Evaluates and improve departmental processes and procedures to maximize efficiency and customer satisfaction. Resolves, escalates, and communicates issues through the proper management channels. Identifies present and future staff needs. Monitors departmental staff's performance and determine if there is a need for additional training and/or development plans. Qualifications: High School Diploma or equivalent required. Three years related experience and/or training; or equivalent combination of education and experience preferred. Proficient in Microsoft Office Suite or related software. Proficient in AS400 and PC Miler. Demonstrated ability in developing and implementing Customer Service processes and procedures. Ability to identify process tools and implement Standard Operating Procedures related to Customer Services operations. Required to work intermittent weekends based on business needs. Job Benefits: 401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance Benefit Conditions: Only full-time employees are eligible. "Where family, careers, and success come together!" Company: MVT Services Employement Type: Full-Time Salary: $45,000-$52,000 per year (DOE) Shift: 7:00 AM - 6:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday Day Shift: M-F 7am-6pmNight Shift: 4 on 4 off;12 hour shifts Department: Customer Service Benefits: 401(k),Dental Insurance,Health Insurance,Health Savings Account,Life Insurance,Paid Time Off,Tuition Reimbursement,Vision insurance Req ID: 396

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders. Join the MVT Family Mesilla Valley Transportation is hiring a Pricing Analyst in El Paso, TX! The Pricing Analyst synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Works on projects/matters of moderate complexity. Key measures of success include: Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. Demonstrates attention to detail, identifying and solving problems in a timely manner. Gather and analyze information and develop alternative solutions. Responsibilities: Analyze bid packages and complex data to evaluate pricing strategies. Collaborate with national account personnel to develop pricing strategies for each business opportunity. Analyze bid opportunities with market data and internal data to generate competitive and accurate ratings of freight lanes. Review rates prior to submission to assure marketability and customer requirements are met. Assure bid packages are submitted to customers with all required components by the deadline. Follow up with national account personnel and/or customers and document to determine success/failures on opportunities. Review bid results and analyze factors affecting awards. Respond as needed to e-mails received in the Pricing queue. Work with other pricing analysts and pricing administration on a daily basis. Work with other MVT departments regarding pricing including OPS and the Sales team. Other duties as assigned by management. Qualifications: Efficient in Microsoft Office. Microsoft Excel functions including pivot tables, VLOOKUP, and if statements. Analytical problem-solving skills. Ability to work in a fast-paced environment. Excellent oral and written communication skills. Superb interpersonal skills fostering a positive work environment. Adaptable to change. Desire to learn and grow. Professional demeanor. Good organizational skills. 1 year of experience in Transportation Brokerage experience in Transportation Job benefits: 401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance Benefit Conditions: Only full-time employees are eligible. "Where family, careers, and success come together!" Company: MVT Services Employement Type: Full-Time Salary: $42,000-$64,000 (DOE) Shift: 8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday Department: Operations Benefits: 401(k),Dental Insurance,Health Insurance,Health Savings Account,Life Insurance,Paid Time Off,Tuition Reimbursement,Vision insurance Req ID: 151