Park State Bank

Description: Description CORE VALUES : Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION : The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. Position Summary The Card Services Specialist is an important operational resource within Card Services, taking ownership of assigned responsibilities, supporting day-to-day priorities, and ensuring card-related activities are handled accurately, consistently, and with strong follow-through. This dynamic role offers the opportunity to develop broad expertise across debit, credit, prepaid, HSA, and ATM card services while serving as a trusted resource for card-related inquiries, dispute operations, and evolving departmental needs. The ideal candidate is a dependable, adaptable, and detail-oriented professional who thrives in a fast-paced environment. They remain calm under pressure, effectively prioritize competing demands, and balance speed with accuracy. Success requires sound judgment, clear communication, initiative, a collaborative mindset, a willingness to learn and contribute across Card Services operations, and the ability to embrace change while supporting the bank's strategic direction. Primary Responsibilities Support card inquiries and operational questions by providing knowledgeable guidance, timely assistance, and clear communication to ensure effective resolution and follow-through. Process debit and ATM card disputes in accordance with Regulation E, applicable Visa rules, and bank procedures, including claim review, correspondence, provisional credit, chargebacks, recovery efforts, documentation, and final resolution notices. Monitor disputes processed by service providers to ensure timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution. Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention. Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action in response to emerging threats and evolving operational priorities. Preform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and resolution of servicing exceptions. Review daily card reports and assist with gathering departmental data to support card operations and reporting needs. Maintain complete, accurate, and organized case documentation to support customer communication, audits, complaints, examinations, and internal reporting. Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements that strengthen service, compliance, and operational consistency. Additional Responsibilities Maintain current knowledge of card regulations, network rules, industry trends, Bank standards, and relevant compliance requirements through ongoing training and professional development. Actively participate in cross-training and knowledge sharing across Card Services functions to strengthen team versatility, service continuity, and responsiveness to evolving departmental needs. Partner professionally with employees, management, customers, and service providers. Perform other duties and projects as assigned in support of Card Services and Bank operations. Qualifications Experience : At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field preferred. Technology: Proficiency with Microsoft Word, Excel, Teams and Outlook is required. Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred. What Will Help You Succeed Strong analytical and problem-solving skills, including the ability to research incomplete or conflicting information and reach a well-supported resolution. Exceptional attention to detail and the ability to manage deadlines, required notices, and multiple active cases without losing follow-through. Clear, professional, and respectful written and verbal communication with customers, coworkers, management, and vendors. Good judgment, discretion, and a strong commitment to protecting confidential customer and Bank information. Ability to work independently while knowing when to coordinate, ask questions, or escalate higher-risk matters. Resourcefulness, initiative, adaptability, and a willingness to challenge existing processes constructively. A steady, customer-focused approach in fast-paced or stressful situations. Performance Expectations Meet regulatory, network, provider, and internal deadlines for disputes, notices, chargebacks, recoveries, and case resolution. Maximize eligible recovery opportunities while maintaining accurate loss and recovery records. Deliver well-documented, compliant, and customer-focused outcomes that reduce Bank risk and support a positive cardholder experience. Complete assigned work accurately and within established timeframes, while communicating status and barriers promptly. Demonstrate Park State Bank's core values and standards in interactions and decision-making. WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, clients and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Please review the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Orr, Grand Rapids, Virginia & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis General Notice This job description is intended to describe the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned based on business needs. Park State Bank is committed to providing equal employment opportunities in accordance with applicable law. Requirements: Education : High school diploma or GED required. Compensation details: 20-23 Hourly Wage PI59e038c9c17d-1716

Description: Description CORE VALUES : Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION : The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. Position Summary The Card Services Specialist is an important operational resource within Card Services, taking ownership of assigned responsibilities, supporting day-to-day priorities, and ensuring card-related activities are handled accurately, consistently, and with strong follow-through. This dynamic role offers the opportunity to develop broad expertise across debit, credit, prepaid, HSA, and ATM card services while serving as a trusted resource for card-related inquiries, dispute operations, and evolving departmental needs. The ideal candidate is a dependable, adaptable, and detail-oriented professional who thrives in a fast-paced environment. They remain calm under pressure, effectively prioritize competing demands, and balance speed with accuracy. Success requires sound judgment, clear communication, initiative, a collaborative mindset, a willingness to learn and contribute across Card Services operations, and the ability to embrace change while supporting the bank's strategic direction. Primary Responsibilities Support card inquiries and operational questions by providing knowledgeable guidance, timely assistance, and clear communication to ensure effective resolution and follow-through. Process debit and ATM card disputes in accordance with Regulation E, applicable Visa rules, and bank procedures, including claim review, correspondence, provisional credit, chargebacks, recovery efforts, documentation, and final resolution notices. Monitor disputes processed by service providers to ensure timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution. Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention. Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action in response to emerging threats and evolving operational priorities. Preform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and resolution of servicing exceptions. Review daily card reports and assist with gathering departmental data to support card operations and reporting needs. Maintain complete, accurate, and organized case documentation to support customer communication, audits, complaints, examinations, and internal reporting. Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements that strengthen service, compliance, and operational consistency. Additional Responsibilities Maintain current knowledge of card regulations, network rules, industry trends, Bank standards, and relevant compliance requirements through ongoing training and professional development. Actively participate in cross-training and knowledge sharing across Card Services functions to strengthen team versatility, service continuity, and responsiveness to evolving departmental needs. Partner professionally with employees, management, customers, and service providers. Perform other duties and projects as assigned in support of Card Services and Bank operations. Qualifications Experience : At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field preferred. Technology: Proficiency with Microsoft Word, Excel, Teams and Outlook is required. Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred. What Will Help You Succeed Strong analytical and problem-solving skills, including the ability to research incomplete or conflicting information and reach a well-supported resolution. Exceptional attention to detail and the ability to manage deadlines, required notices, and multiple active cases without losing follow-through. Clear, professional, and respectful written and verbal communication with customers, coworkers, management, and vendors. Good judgment, discretion, and a strong commitment to protecting confidential customer and Bank information. Ability to work independently while knowing when to coordinate, ask questions, or escalate higher-risk matters. Resourcefulness, initiative, adaptability, and a willingness to challenge existing processes constructively. A steady, customer-focused approach in fast-paced or stressful situations. Performance Expectations Meet regulatory, network, provider, and internal deadlines for disputes, notices, chargebacks, recoveries, and case resolution. Maximize eligible recovery opportunities while maintaining accurate loss and recovery records. Deliver well-documented, compliant, and customer-focused outcomes that reduce Bank risk and support a positive cardholder experience. Complete assigned work accurately and within established timeframes, while communicating status and barriers promptly. Demonstrate Park State Bank's core values and standards in interactions and decision-making. WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, clients and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Please review the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Orr, Grand Rapids, Virginia & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis General Notice This job description is intended to describe the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned based on business needs. Park State Bank is committed to providing equal employment opportunities in accordance with applicable law. Requirements: Education : High school diploma or GED required. Compensation details: 20-23 Hourly Wage PI85ff54381c52-1719

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Virtual Banker provide exceptional banking services to our clients through virtual channels, such as phone, video conferencing, chat, and email. This role assists clients with their financial needs, answers inquiries, provides guidance, and offers solutions to enhance their banking experience. The selected candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering outstanding customer service in a virtual environment. The role performs routine transaction processing duties as needed for support. As needed, this role may rotate between locations. Key Responsibilities: Virtual Customer Service : Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email. Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications. Assist clients in troubleshooting issues related to online and mobile banking platforms, including login problems and technical errors. Account Management : Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, questions and requests regarding enrollment in self-service products. Utilize a working knowledge of the organization's products to meet department productivity and quality standards. Problem Solving : Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner. Collaboration : Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience. Compliance : Ensure strict adherence to all banking regulations, policies, and procedures during client interactions. Documentation : Maintain accurate records of client interactions, transactions, and issue resolutions. Quality Assurance : Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties may be assigned. COMPETENCIES: Customer Orientation Results Orientation Integrity Initiative Team Player OTHER SKILLS AND ABILITIES Must be proficient in using virtual communication tools, including video conferencing, chat, and email. Strong interpersonal and communication skills, both written and verbal. Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to manage distractions Proficiency in using virtual communication tools, including video conferencing, chat, and email. Knowledge of banking products, services, and regulatory compliance. Problem-solving abilities and attention to detail. Ability to work independently in a virtual environment and collaborate with a remote team. PERFORMANCE MEASURES: Meets or exceeds quarterly goals as pre-established by immediate supervisor Maintains confidentiality of customer account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and customers WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. On occasion, may have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with other PSB employees, clients and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth, and organizational success. We are always on the lookout for talented people to help us become the best. Take a look at the opportunities below. Most of our jobs are flexible to any of our office locations. You can contact us or download our employment application to get started. NEMN MARKET: Grand Rapids, Nashwauk, Hibbing, Chisholm, Orr, Cook, Mt. Iron & Biwabik DULUTH/NORTH SHORE MARKET: Duluth Central, Lincoln Park, Mt. Royal, Two Harbors & Silver Bay MINNEAPOLIS MARKET: Minneapolis Please note that we have two open positions for this role. This opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary. ROLE QUALIFICATIONS: Education Post-secondary education preferred but not required Experience Previous experience in a banking or financial services role is an asset. Requirements: High school diploma or equivalent Previous experience in a contact center environment This position requires in-person work at our Park State Bank offices located in Minnesota. This is a non-remote position. Compensation details: 20-22 Hourly Wage PI2d8e2bf5e59f-1709

CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service. Key Responsibilities: High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns. Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations. Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction. Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies. Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually. Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently. Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives. Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs. Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction. Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care. Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment. Documentation: Maintain accurate records of client interactions, transactions, and account updates. Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties as may be assigned. PERFORMANCE MEASURES: Balances efficiently and accurately Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, customer information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. Role Qualifications: Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred. Strong interpersonal and communication skills, both verbal and written. Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments. Knowledge of banking products, services, and regulatory compliance. Ability to work effectively in a team and independently. Efficiently able to multi-task along with excellent problem-solving skills and attention to detail Maintain utmost confidentiality of Clients information at all times. Other Skills and Abilities Strong communication skills along with the ability to effectively communicate with others Client service focused Resourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail High school diploma or equivalent 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality Compensation details: 18-20 Hourly Wage PI39bd2b5-

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Virtual Banker provide exceptional banking services to our clients through virtual channels, such as phone, video conferencing, chat, and email. This role assists clients with their financial needs, answers inquiries, provides guidance, and offers solutions to enhance their banking experience. The selected candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering outstanding customer service in a virtual environment. The role performs routine transaction processing duties as needed for support. As needed, this role may rotate between locations. Key Responsibilities: Virtual Customer Service : Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email. Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications. Assist clients in troubleshooting issues related to online and mobile banking platforms, including login problems and technical errors. Account Management : Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, questions and requests regarding enrollment in self-service products. Utilize a working knowledge of the organization's products to meet department productivity and quality standards. Problem Solving : Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner. Collaboration : Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience. Compliance : Ensure strict adherence to all banking regulations, policies, and procedures during client interactions. Documentation : Maintain accurate records of client interactions, transactions, and issue resolutions. Quality Assurance : Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties may be assigned. COMPETENCIES: Customer Orientation Results Orientation Integrity Initiative Team Player OTHER SKILLS AND ABILITIES Must be proficient in using virtual communication tools, including video conferencing, chat, and email. Strong interpersonal and communication skills, both written and verbal. Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to manage distractions Proficiency in using virtual communication tools, including video conferencing, chat, and email. Knowledge of banking products, services, and regulatory compliance. Problem-solving abilities and attention to detail. Ability to work independently in a virtual environment and collaborate with a remote team. PERFORMANCE MEASURES: Meets or exceeds quarterly goals as pre-established by immediate supervisor Maintains confidentiality of customer account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and customers WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. On occasion, may have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with other PSB employees, clients and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth, and organizational success. We are always on the lookout for talented people to help us become the best. Take a look at the opportunities below. Most of our jobs are flexible to any of our office locations. You can contact us or download our employment application to get started. NEMN MARKET: Grand Rapids, Nashwauk, Hibbing, Chisholm, Orr, Cook, Mt. Iron & Biwabik DULUTH/NORTH SHORE MARKET: Duluth Central, Lincoln Park, Mt. Royal, Two Harbors & Silver Bay MINNEAPOLIS MARKET: Minneapolis Please note that we have two open positions for this role. This opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary. ROLE QUALIFICATIONS: Education Post-secondary education preferred but not required Experience Previous experience in a banking or financial services role is an asset. Requirements: High school diploma or equivalent Previous experience in a contact center environment This position requires in-person work at our Park State Bank offices located in Minnesota. This is a non-remote position. Compensation details: 20-22 Hourly Wage PI2e8ccc8e5-

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Virtual Banker provide exceptional banking services to our clients through virtual channels, such as phone, video conferencing, chat, and email. This role assists clients with their financial needs, answers inquiries, provides guidance, and offers solutions to enhance their banking experience. The selected candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering outstanding customer service in a virtual environment. The role performs routine transaction processing duties as needed for support. As needed, this role may rotate between locations. Key Responsibilities: Virtual Customer Service : Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email. Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications. Assist clients in troubleshooting issues related to online and mobile banking platforms, including login problems and technical errors. Account Management : Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, questions and requests regarding enrollment in self-service products. Utilize a working knowledge of the organization's products to meet department productivity and quality standards. Problem Solving : Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner. Collaboration : Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience. Compliance : Ensure strict adherence to all banking regulations, policies, and procedures during client interactions. Documentation : Maintain accurate records of client interactions, transactions, and issue resolutions. Quality Assurance : Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties may be assigned. COMPETENCIES: Customer Orientation Results Orientation Integrity Initiative Team Player OTHER SKILLS AND ABILITIES Must be proficient in using virtual communication tools, including video conferencing, chat, and email. Strong interpersonal and communication skills, both written and verbal. Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to manage distractions Proficiency in using virtual communication tools, including video conferencing, chat, and email. Knowledge of banking products, services, and regulatory compliance. Problem-solving abilities and attention to detail. Ability to work independently in a virtual environment and collaborate with a remote team. PERFORMANCE MEASURES: Meets or exceeds quarterly goals as pre-established by immediate supervisor Maintains confidentiality of customer account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and customers WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. On occasion, may have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with other PSB employees, clients and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth, and organizational success. We are always on the lookout for talented people to help us become the best. Take a look at the opportunities below. Most of our jobs are flexible to any of our office locations. You can contact us or download our employment application to get started. NEMN MARKET: Grand Rapids, Nashwauk, Hibbing, Chisholm, Orr, Cook, Mt. Iron & Biwabik DULUTH/NORTH SHORE MARKET: Duluth Central, Lincoln Park, Mt. Royal, Two Harbors & Silver Bay MINNEAPOLIS MARKET: Minneapolis Please note that we have two open positions for this role. This opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary. ROLE QUALIFICATIONS: Education Post-secondary education preferred but not required Experience Previous experience in a banking or financial services role is an asset. Requirements: High school diploma or equivalent Previous experience in a contact center environment This position requires in-person work at our Park State Bank offices located in Minnesota. This is a non-remote position. Compensation details: 20-22 Hourly Wage PI5f8ca5-

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Virtual Banker provide exceptional banking services to our clients through virtual channels, such as phone, video conferencing, chat, and email. This role assists clients with their financial needs, answers inquiries, provides guidance, and offers solutions to enhance their banking experience. The selected candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering outstanding customer service in a virtual environment. The role performs routine transaction processing duties as needed for support. As needed, this role may rotate between locations. Key Responsibilities: Virtual Customer Service : Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email. Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications. Assist clients in troubleshooting issues related to online and mobile banking platforms, including login problems and technical errors. Account Management : Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, questions and requests regarding enrollment in self-service products. Utilize a working knowledge of the organization's products to meet department productivity and quality standards. Problem Solving : Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner. Collaboration : Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience. Compliance : Ensure strict adherence to all banking regulations, policies, and procedures during client interactions. Documentation : Maintain accurate records of client interactions, transactions, and issue resolutions. Quality Assurance : Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties may be assigned. COMPETENCIES: Customer Orientation Results Orientation Integrity Initiative Team Player OTHER SKILLS AND ABILITIES Must be proficient in using virtual communication tools, including video conferencing, chat, and email. Strong interpersonal and communication skills, both written and verbal. Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to manage distractions Proficiency in using virtual communication tools, including video conferencing, chat, and email. Knowledge of banking products, services, and regulatory compliance. Problem-solving abilities and attention to detail. Ability to work independently in a virtual environment and collaborate with a remote team. PERFORMANCE MEASURES: Meets or exceeds quarterly goals as pre-established by immediate supervisor Maintains confidentiality of customer account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and customers WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. On occasion, may have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with other PSB employees, clients and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth, and organizational success. We are always on the lookout for talented people to help us become the best. Take a look at the opportunities below. Most of our jobs are flexible to any of our office locations. You can contact us or download our employment application to get started. NEMN MARKET: Grand Rapids, Nashwauk, Hibbing, Chisholm, Orr, Cook, Mt. Iron & Biwabik DULUTH/NORTH SHORE MARKET: Duluth Central, Lincoln Park, Mt. Royal, Two Harbors & Silver Bay MINNEAPOLIS MARKET: Minneapolis Please note that we have two open positions for this role. This opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary. ROLE QUALIFICATIONS: Education Post-secondary education preferred but not required Experience Previous experience in a banking or financial services role is an asset. Requirements: High school diploma or equivalent Previous experience in a contact center environment This position requires in-person work at our Park State Bank offices located in Minnesota. This is a non-remote position. Compensation details: 20-22 Hourly Wage PId19bcec8dd6b-1709

Description: CORE VALUES : Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, and INNOVATIVE. We endeavor to live by these values in all that we do! MISSION : The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY : The Business Banking & Treasury Management Associate is responsible for delivering exceptional service and operational support to business clients, in partnership with the Bank's Business Bankers. This position serves a critical link between the sales process and ongoing relationship support. Responsibilities include assisting with onboarding, deposit account servicing, and Treasury Management product support. The Associate plays a key role in maintaining strong client relationships through personalized service, timely issue resolution, and proactive engagement. This position requires strong organizational skills, attention to detail, product knowledge, and a client-first mindset. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES : Client Service and Relationship Support Promotes customer retention and satisfaction by going above and beyond to address issues and ensure positive client experiences Serves as the primary support contact for business clients and assigned Business Bankers. Provides a high level of service, fostering strong client relationships through timely follow-up, problem resolution, and proactive communication. Engages clients to identify banking needs and recommend appropriate products and services. Leads client onboarding by drafting required documentation, setting up Treasury Management services, provides product training to clients, and coordinates with internal partners. Depository Account Services Opens, closes, and services a variety of business deposit accounts including checking, savings, certificates of deposit, and specialized accounts. Initiates and processes requests related to debit cards, stop payments, address changes, safe deposit boxes, and check orders. Prepares account documentation and coordinating required internal approvals. Treasury Management and Product Support Onboards clients to Treasury Management services such as online banking, ACH, Positive Pay, Remote Deposit Capture, and Wire services. Trains clients on how to use Treasury Management tools effectively and securely. Identifies opportunities for additional services and refers to the appropriate internal partner. ROLE QUALIFICATIONS Experience 2-3 years related retail, business banking, treasury management experience, and/or bachelor's degree in related fields Prior experience in customer service, preferably in a banking or financial services industry Knowledge of banking operations, regulations, and compliance requirements Excellent communication skills, both verbal and written, with the ability to effectively convey complex information and resolve issues with professionalism and diplomacy SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: May process client transactions: processes loan payments; issues money orders, and cashier's checks. May assist with answering branch phone calls. Prepare and send client statements and tax information, as requested. May contribute to overall office administration. Other duties may be assigned. Other Skills and Abilities Strong communication skills Client service focused Maintain confidentiality of customer information Resourceful, well organized and ability to multitask Effective problem-solving and decision-making skills Strong attention to detail Ability to work independently as well as part of a collaborative team environment Flexibility to adapt to changing regulatory requirements and industry dynamics Commitment to upholding confidentiality, integrity, and ethical standards in all interactions PERFORMANCE MEASURES: Timely execution of Rocks, To-Dos, active participation in L10 meetings Demonstration of Core Values Meets or exceeds annual goals as pre-established by immediate supervisor Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Must be able to meet deadlines and adjust priorities independently. Frequently communicates with employees, clients and vendors. Will need to function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Will have access to and knowledge of all client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, clients and vendors. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region so must have a valid driver's license and reliable transportation. Serves as a representative of the Bank at appropriate functions Despite ongoing security training, there is always the possibility of a bank robbery. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change. Requirements: High school diploma Additional education preferred Compensation details: 24-26 Hourly Wage PIcb89ac4e6-

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Virtual Banker provide exceptional banking services to our clients through virtual channels, such as phone, video conferencing, chat, and email. This role assists clients with their financial needs, answers inquiries, provides guidance, and offers solutions to enhance their banking experience. The selected candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering outstanding customer service in a virtual environment. The role performs routine transaction processing duties as needed for support. As needed, this role may rotate between locations. Key Responsibilities: Virtual Customer Service : Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email. Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications. Assist clients in troubleshooting issues related to online and mobile banking platforms, including login problems and technical errors. Account Management : Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, questions and requests regarding enrollment in self-service products. Utilize a working knowledge of the organization's products to meet department productivity and quality standards. Problem Solving : Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner. Collaboration : Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience. Compliance : Ensure strict adherence to all banking regulations, policies, and procedures during client interactions. Documentation : Maintain accurate records of client interactions, transactions, and issue resolutions. Quality Assurance : Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties may be assigned. COMPETENCIES: Customer Orientation Results Orientation Integrity Initiative Team Player OTHER SKILLS AND ABILITIES Must be proficient in using virtual communication tools, including video conferencing, chat, and email. Strong interpersonal and communication skills, both written and verbal. Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to manage distractions Proficiency in using virtual communication tools, including video conferencing, chat, and email. Knowledge of banking products, services, and regulatory compliance. Problem-solving abilities and attention to detail. Ability to work independently in a virtual environment and collaborate with a remote team. PERFORMANCE MEASURES: Meets or exceeds quarterly goals as pre-established by immediate supervisor Maintains confidentiality of customer account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and customers WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. On occasion, may have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with other PSB employees, clients and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth, and organizational success. We are always on the lookout for talented people to help us become the best. Take a look at the opportunities below. Most of our jobs are flexible to any of our office locations. You can contact us or download our employment application to get started. NEMN MARKET: Grand Rapids, Nashwauk, Hibbing, Chisholm, Orr, Cook, Mt. Iron & Biwabik DULUTH/NORTH SHORE MARKET: Duluth Central, Lincoln Park, Mt. Royal, Two Harbors & Silver Bay MINNEAPOLIS MARKET: Minneapolis Please note that we have two open positions for this role. This opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary. ROLE QUALIFICATIONS: Education Post-secondary education preferred but not required Experience Previous experience in a banking or financial services role is an asset. Requirements: High school diploma or equivalent Previous experience in a contact center environment This position requires in-person work at our Park State Bank offices located in Minnesota. This is a non-remote position. Compensation details: 20-22 Hourly Wage PI5e804f6-

Description: POSITION SUMMARY: The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service. Key Responsibilities: High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns. Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations. Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction. Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies. Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually. Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently. Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives. Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs. Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction. Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care. Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment. Documentation: Maintain accurate records of client interactions, transactions, and account updates. Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties as may be assigned. PERFORMANCE MEASURES: Balances efficiently and accurately Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, customer information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. Role Qualifications: Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred. Strong interpersonal and communication skills, both verbal and written. Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments. Knowledge of banking products, services, and regulatory compliance. Ability to work effectively in a team and independently. Efficiently able to multi-task along with excellent problem-solving skills and attention to detail Maintain utmost confidentiality of Clients information at all times. Other Skills and Abilities Strong communication skills along with the ability to effectively communicate with others Client service focused Resourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail Requirements: High school diploma or equivalent 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality Compensation details: 18-20 Hourly Wage PIded0ebbb3d8a-5242

Description CORE VALUES : Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION : The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. Position Summary The Card Services Specialist is an important operational resource within Card Services, taking ownership of assigned responsibilities, supporting day-to-day priorities, and ensuring card-related activities are handled accurately, consistently, and with strong follow-through. This dynamic role offers the opportunity to develop broad expertise across debit, credit, prepaid, HSA, and ATM card services while serving as a trusted resource for card-related inquiries, dispute operations, and evolving departmental needs. The ideal candidate is a dependable, adaptable, and detail-oriented professional who thrives in a fast-paced environment. They remain calm under pressure, effectively prioritize competing demands, and balance speed with accuracy. Success requires sound judgment, clear communication, initiative, a collaborative mindset, a willingness to learn and contribute across Card Services operations, and the ability to embrace change while supporting the bank's strategic direction. Primary Responsibilities Support card inquiries and operational questions by providing knowledgeable guidance, timely assistance, and clear communication to ensure effective resolution and follow-through. Process debit and ATM card disputes in accordance with Regulation E, applicable Visa rules, and bank procedures, including claim review, correspondence, provisional credit, chargebacks, recovery efforts, documentation, and final resolution notices. Monitor disputes processed by service providers to ensure timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution. Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention. Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action in response to emerging threats and evolving operational priorities. Preform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and resolution of servicing exceptions. Review daily card reports and assist with gathering departmental data to support card operations and reporting needs. Maintain complete, accurate, and organized case documentation to support customer communication, audits, complaints, examinations, and internal reporting. Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements that strengthen service, compliance, and operational consistency. Additional Responsibilities Maintain current knowledge of card regulations, network rules, industry trends, Bank standards, and relevant compliance requirements through ongoing training and professional development. Actively participate in cross-training and knowledge sharing across Card Services functions to strengthen team versatility, service continuity, and responsiveness to evolving departmental needs. Partner professionally with employees, management, customers, and service providers. Perform other duties and projects as assigned in support of Card Services and Bank operations. Qualifications Experience : At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field preferred. Technology: Proficiency with Microsoft Word, Excel, Teams and Outlook is required. Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred. What Will Help You Succeed Strong analytical and problem-solving skills, including the ability to research incomplete or conflicting information and reach a well-supported resolution. Exceptional attention to detail and the ability to manage deadlines, required notices, and multiple active cases without losing follow-through. Clear, professional, and respectful written and verbal communication with customers, coworkers, management, and vendors. Good judgment, discretion, and a strong commitment to protecting confidential customer and Bank information. Ability to work independently while knowing when to coordinate, ask questions, or escalate higher-risk matters. Resourcefulness, initiative, adaptability, and a willingness to challenge existing processes constructively. A steady, customer-focused approach in fast-paced or stressful situations. Performance Expectations Meet regulatory, network, provider, and internal deadlines for disputes, notices, chargebacks, recoveries, and case resolution. Maximize eligible recovery opportunities while maintaining accurate loss and recovery records. Deliver well-documented, compliant, and customer-focused outcomes that reduce Bank risk and support a positive cardholder experience. Complete assigned work accurately and within established timeframes, while communicating status and barriers promptly. Demonstrate Park State Bank's core values and standards in interactions and decision-making. WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, clients and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Please review the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Orr, Grand Rapids, Virginia & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis General Notice This job description is intended to describe the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned based on business needs. Park State Bank is committed to providing equal employment opportunities in accordance with applicable law. Education : High school diploma or GED required. Compensation details: 20-23 Hourly Wage PI290c868920e5-1715

Description: Description CORE VALUES : Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION : The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. Position Summary The Card Services Specialist is an important operational resource within Card Services, taking ownership of assigned responsibilities, supporting day-to-day priorities, and ensuring card-related activities are handled accurately, consistently, and with strong follow-through. This dynamic role offers the opportunity to develop broad expertise across debit, credit, prepaid, HSA, and ATM card services while serving as a trusted resource for card-related inquiries, dispute operations, and evolving departmental needs. The ideal candidate is a dependable, adaptable, and detail-oriented professional who thrives in a fast-paced environment. They remain calm under pressure, effectively prioritize competing demands, and balance speed with accuracy. Success requires sound judgment, clear communication, initiative, a collaborative mindset, a willingness to learn and contribute across Card Services operations, and the ability to embrace change while supporting the bank's strategic direction. Primary Responsibilities Support card inquiries and operational questions by providing knowledgeable guidance, timely assistance, and clear communication to ensure effective resolution and follow-through. Process debit and ATM card disputes in accordance with Regulation E, applicable Visa rules, and bank procedures, including claim review, correspondence, provisional credit, chargebacks, recovery efforts, documentation, and final resolution notices. Monitor disputes processed by service providers to ensure timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution. Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention. Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action in response to emerging threats and evolving operational priorities. Preform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and resolution of servicing exceptions. Review daily card reports and assist with gathering departmental data to support card operations and reporting needs. Maintain complete, accurate, and organized case documentation to support customer communication, audits, complaints, examinations, and internal reporting. Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements that strengthen service, compliance, and operational consistency. Additional Responsibilities Maintain current knowledge of card regulations, network rules, industry trends, Bank standards, and relevant compliance requirements through ongoing training and professional development. Actively participate in cross-training and knowledge sharing across Card Services functions to strengthen team versatility, service continuity, and responsiveness to evolving departmental needs. Partner professionally with employees, management, customers, and service providers. Perform other duties and projects as assigned in support of Card Services and Bank operations. Qualifications Experience : At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field preferred. Technology: Proficiency with Microsoft Word, Excel, Teams and Outlook is required. Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred. What Will Help You Succeed Strong analytical and problem-solving skills, including the ability to research incomplete or conflicting information and reach a well-supported resolution. Exceptional attention to detail and the ability to manage deadlines, required notices, and multiple active cases without losing follow-through. Clear, professional, and respectful written and verbal communication with customers, coworkers, management, and vendors. Good judgment, discretion, and a strong commitment to protecting confidential customer and Bank information. Ability to work independently while knowing when to coordinate, ask questions, or escalate higher-risk matters. Resourcefulness, initiative, adaptability, and a willingness to challenge existing processes constructively. A steady, customer-focused approach in fast-paced or stressful situations. Performance Expectations Meet regulatory, network, provider, and internal deadlines for disputes, notices, chargebacks, recoveries, and case resolution. Maximize eligible recovery opportunities while maintaining accurate loss and recovery records. Deliver well-documented, compliant, and customer-focused outcomes that reduce Bank risk and support a positive cardholder experience. Complete assigned work accurately and within established timeframes, while communicating status and barriers promptly. Demonstrate Park State Bank's core values and standards in interactions and decision-making. WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, clients and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Please review the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Orr, Grand Rapids, Virginia & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis General Notice This job description is intended to describe the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned based on business needs. Park State Bank is committed to providing equal employment opportunities in accordance with applicable law. Requirements: Education : High school diploma or GED required. Compensation details: 20-23 Hourly Wage PI0c43c89f18b4-1716

CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service. Key Responsibilities: High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns. Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations. Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction. Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies. Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually. Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently. Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives. Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs. Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction. Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care. Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment. Documentation: Maintain accurate records of client interactions, transactions, and account updates. Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties as may be assigned. PERFORMANCE MEASURES: Balances efficiently and accurately Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, customer information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. Role Qualifications: Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred. Strong interpersonal and communication skills, both verbal and written. Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments. Knowledge of banking products, services, and regulatory compliance. Ability to work effectively in a team and independently. Efficiently able to multi-task along with excellent problem-solving skills and attention to detail Maintain utmost confidentiality of Clients information at all times. Other Skills and Abilities Strong communication skills along with the ability to effectively communicate with others Client service focused Resourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail High school diploma or equivalent 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality Compensation details: 18-20 Hourly Wage PI55ebf96f3c03-0890

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Virtual Banker provide exceptional banking services to our clients through virtual channels, such as phone, video conferencing, chat, and email. This role assists clients with their financial needs, answers inquiries, provides guidance, and offers solutions to enhance their banking experience. The selected candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering outstanding customer service in a virtual environment. The role performs routine transaction processing duties as needed for support. As needed, this role may rotate between locations. Key Responsibilities: Virtual Customer Service : Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email. Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications. Assist clients in troubleshooting issues related to online and mobile banking platforms, including login problems and technical errors. Account Management : Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, questions and requests regarding enrollment in self-service products. Utilize a working knowledge of the organization's products to meet department productivity and quality standards. Problem Solving : Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner. Collaboration : Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience. Compliance : Ensure strict adherence to all banking regulations, policies, and procedures during client interactions. Documentation : Maintain accurate records of client interactions, transactions, and issue resolutions. Quality Assurance : Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties may be assigned. COMPETENCIES: Customer Orientation Results Orientation Integrity Initiative Team Player OTHER SKILLS AND ABILITIES Must be proficient in using virtual communication tools, including video conferencing, chat, and email. Strong interpersonal and communication skills, both written and verbal. Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to manage distractions Proficiency in using virtual communication tools, including video conferencing, chat, and email. Knowledge of banking products, services, and regulatory compliance. Problem-solving abilities and attention to detail. Ability to work independently in a virtual environment and collaborate with a remote team. PERFORMANCE MEASURES: Meets or exceeds quarterly goals as pre-established by immediate supervisor Maintains confidentiality of customer account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and customers WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. On occasion, may have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with other PSB employees, clients and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth, and organizational success. We are always on the lookout for talented people to help us become the best. Take a look at the opportunities below. Most of our jobs are flexible to any of our office locations. You can contact us or download our employment application to get started. NEMN MARKET: Grand Rapids, Nashwauk, Hibbing, Chisholm, Orr, Cook, Mt. Iron & Biwabik DULUTH/NORTH SHORE MARKET: Duluth Central, Lincoln Park, Mt. Royal, Two Harbors & Silver Bay MINNEAPOLIS MARKET: Minneapolis Please note that we have two open positions for this role. This opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary. ROLE QUALIFICATIONS: Education Post-secondary education preferred but not required Experience Previous experience in a banking or financial services role is an asset. Requirements: High school diploma or equivalent Previous experience in a contact center environment This position requires in-person work at our Park State Bank offices located in Minnesota. This is a non-remote position. Compensation details: 20-22 Hourly Wage PI1e1c6-

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY : The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service. Key Responsibilities: High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns. Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations. Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction. Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies. Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually. Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently. Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives. Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs. Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction. Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care. Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment. Documentation: Maintain accurate records of client interactions, transactions, and account updates. Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties as may be assigned. PERFORMANCE MEASURES: Balances efficiently and accurately Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, customer information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. Role Qualifications: Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred. Strong interpersonal and communication skills, both verbal and written. Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments. Knowledge of banking products, services, and regulatory compliance. Ability to work effectively in a team and independently. Efficiently able to multi-task along with excellent problem-solving skills and attention to detail Maintain utmost confidentiality of Clients information at all times. Other Skills and Abilities Strong communication skills along with the ability to effectively communicate with others Client service focused Resourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail Requirements: High school diploma or equivalent 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality Compensation details: 18-20 Hourly Wage PI592bb6-

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Virtual Banker provide exceptional banking services to our clients through virtual channels, such as phone, video conferencing, chat, and email. This role assists clients with their financial needs, answers inquiries, provides guidance, and offers solutions to enhance their banking experience. The selected candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering outstanding customer service in a virtual environment. The role performs routine transaction processing duties as needed for support. As needed, this role may rotate between locations. Key Responsibilities: Virtual Customer Service : Provide personalized and professional banking support to clients through virtual communication channels, such as phone, video conferencing, chat, and email. Digital Tools: Demonstrate proficiency in using virtual banking platforms and applications. Assist clients in troubleshooting issues related to online and mobile banking platforms, including login problems and technical errors. Account Management : Assist clients with account-related activities, including transfers and maintenance, debit card inquiries, questions and requests regarding enrollment in self-service products. Utilize a working knowledge of the organization's products to meet department productivity and quality standards. Problem Solving : Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner. Collaboration : Collaborate with other departments to resolve complex client issues and ensure a seamless customer experience. Compliance : Ensure strict adherence to all banking regulations, policies, and procedures during client interactions. Documentation : Maintain accurate records of client interactions, transactions, and issue resolutions. Quality Assurance : Maintain a high standard of service quality and contribute to the continuous improvement of virtual banking processes. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties may be assigned. COMPETENCIES: Customer Orientation Results Orientation Integrity Initiative Team Player OTHER SKILLS AND ABILITIES Must be proficient in using virtual communication tools, including video conferencing, chat, and email. Strong interpersonal and communication skills, both written and verbal. Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to manage distractions Proficiency in using virtual communication tools, including video conferencing, chat, and email. Knowledge of banking products, services, and regulatory compliance. Problem-solving abilities and attention to detail. Ability to work independently in a virtual environment and collaborate with a remote team. PERFORMANCE MEASURES: Meets or exceeds quarterly goals as pre-established by immediate supervisor Maintains confidentiality of customer account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training, including sales and service training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and customers WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. On occasion, may have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with other PSB employees, clients and vendors. May be required to travel to branches within the region weekly, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth, and organizational success. We are always on the lookout for talented people to help us become the best. Take a look at the opportunities below. Most of our jobs are flexible to any of our office locations. You can contact us or download our employment application to get started. NEMN MARKET: Grand Rapids, Nashwauk, Hibbing, Chisholm, Orr, Cook, Mt. Iron & Biwabik DULUTH/NORTH SHORE MARKET: Duluth Central, Lincoln Park, Mt. Royal, Two Harbors & Silver Bay MINNEAPOLIS MARKET: Minneapolis Please note that we have two open positions for this role. This opportunity is posted in multiple markets where Park State Bank is located. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary. ROLE QUALIFICATIONS: Education Post-secondary education preferred but not required Experience Previous experience in a banking or financial services role is an asset. Requirements: High school diploma or equivalent Previous experience in a contact center environment This position requires in-person work at our Park State Bank offices located in Minnesota. This is a non-remote position. Compensation details: 20-22 Hourly Wage PI5e804f6-

Job Description Job Description Description: POSITION SUMMARY: The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service. Key Responsibilities: High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns. Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations. Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction. Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies. Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually. Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently. Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives. Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs. Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction. Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care. Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment. Documentation: Maintain accurate records of client interactions, transactions, and account updates. Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties as may be assigned. PERFORMANCE MEASURES: Balances efficiently and accurately Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, customer information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. Role Qualifications: Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred. Strong interpersonal and communication skills, both verbal and written. Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments. Knowledge of banking products, services, and regulatory compliance. Ability to work effectively in a team and independently. Efficiently able to multi-task along with excellent problem-solving skills and attention to detail Maintain utmost confidentiality of Clients information at all times. Other Skills and Abilities Strong communication skills along with the ability to effectively communicate with others Client service focused Resourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail Requirements: High school diploma or equivalent 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality Compensation details: 18-20 Hourly Wage PI8c0e0e79a3e4-5242

Job Description Job Description Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service. Key Responsibilities: High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns. Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations. Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction. Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies. Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually. Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently. Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives. Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs. Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction. Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care. Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment. Documentation: Maintain accurate records of client interactions, transactions, and account updates. Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties as may be assigned. PERFORMANCE MEASURES: Balances efficiently and accurately Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, customer information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. Role Qualifications: Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred. Strong interpersonal and communication skills, both verbal and written. Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments. Knowledge of banking products, services, and regulatory compliance. Ability to work effectively in a team and independently. Efficiently able to multi-task along with excellent problem-solving skills and attention to detail Maintain utmost confidentiality of Clients information at all times. Other Skills and Abilities Strong communication skills along with the ability to effectively communicate with others Client service focused Resourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail Requirements: High school diploma or equivalent 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality Compensation details: 18-20 Hourly Wage PI37ef163d4c91-3626

Description: Description CORE VALUES : Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION : The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. Position Summary The Card Services Specialist is an important operational resource within Card Services, taking ownership of assigned responsibilities, supporting day-to-day priorities, and ensuring card-related activities are handled accurately, consistently, and with strong follow-through. This dynamic role offers the opportunity to develop broad expertise across debit, credit, prepaid, HSA, and ATM card services while serving as a trusted resource for card-related inquiries, dispute operations, and evolving departmental needs. The ideal candidate is a dependable, adaptable, and detail-oriented professional who thrives in a fast-paced environment. They remain calm under pressure, effectively prioritize competing demands, and balance speed with accuracy. Success requires sound judgment, clear communication, initiative, a collaborative mindset, a willingness to learn and contribute across Card Services operations, and the ability to embrace change while supporting the bank's strategic direction. Primary Responsibilities Support card inquiries and operational questions by providing knowledgeable guidance, timely assistance, and clear communication to ensure effective resolution and follow-through. Process debit and ATM card disputes in accordance with Regulation E, applicable Visa rules, and bank procedures, including claim review, correspondence, provisional credit, chargebacks, recovery efforts, documentation, and final resolution notices. Monitor disputes processed by service providers to ensure timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution. Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention. Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action in response to emerging threats and evolving operational priorities. Preform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and resolution of servicing exceptions. Review daily card reports and assist with gathering departmental data to support card operations and reporting needs. Maintain complete, accurate, and organized case documentation to support customer communication, audits, complaints, examinations, and internal reporting. Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements that strengthen service, compliance, and operational consistency. Additional Responsibilities Maintain current knowledge of card regulations, network rules, industry trends, Bank standards, and relevant compliance requirements through ongoing training and professional development. Actively participate in cross-training and knowledge sharing across Card Services functions to strengthen team versatility, service continuity, and responsiveness to evolving departmental needs. Partner professionally with employees, management, customers, and service providers. Perform other duties and projects as assigned in support of Card Services and Bank operations. Qualifications Experience : At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field preferred. Technology: Proficiency with Microsoft Word, Excel, Teams and Outlook is required. Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred. What Will Help You Succeed Strong analytical and problem-solving skills, including the ability to research incomplete or conflicting information and reach a well-supported resolution. Exceptional attention to detail and the ability to manage deadlines, required notices, and multiple active cases without losing follow-through. Clear, professional, and respectful written and verbal communication with customers, coworkers, management, and vendors. Good judgment, discretion, and a strong commitment to protecting confidential customer and Bank information. Ability to work independently while knowing when to coordinate, ask questions, or escalate higher-risk matters. Resourcefulness, initiative, adaptability, and a willingness to challenge existing processes constructively. A steady, customer-focused approach in fast-paced or stressful situations. Performance Expectations Meet regulatory, network, provider, and internal deadlines for disputes, notices, chargebacks, recoveries, and case resolution. Maximize eligible recovery opportunities while maintaining accurate loss and recovery records. Deliver well-documented, compliant, and customer-focused outcomes that reduce Bank risk and support a positive cardholder experience. Complete assigned work accurately and within established timeframes, while communicating status and barriers promptly. Demonstrate Park State Bank's core values and standards in interactions and decision-making. WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, clients and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Please review the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Orr, Grand Rapids, Virginia & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis General Notice This job description is intended to describe the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned based on business needs. Park State Bank is committed to providing equal employment opportunities in accordance with applicable law. Requirements: Education : High school diploma or GED required. Compensation details: 20-23 Hourly Wage PIea767d7c226c-1719

Description: Description CORE VALUES : Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION : The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. Position Summary The Card Services Specialist is an important operational resource within Card Services, taking ownership of assigned responsibilities, supporting day-to-day priorities, and ensuring card-related activities are handled accurately, consistently, and with strong follow-through. This dynamic role offers the opportunity to develop broad expertise across debit, credit, prepaid, HSA, and ATM card services while serving as a trusted resource for card-related inquiries, dispute operations, and evolving departmental needs. The ideal candidate is a dependable, adaptable, and detail-oriented professional who thrives in a fast-paced environment. They remain calm under pressure, effectively prioritize competing demands, and balance speed with accuracy. Success requires sound judgment, clear communication, initiative, a collaborative mindset, a willingness to learn and contribute across Card Services operations, and the ability to embrace change while supporting the bank's strategic direction. Primary Responsibilities Support card inquiries and operational questions by providing knowledgeable guidance, timely assistance, and clear communication to ensure effective resolution and follow-through. Process debit and ATM card disputes in accordance with Regulation E, applicable Visa rules, and bank procedures, including claim review, correspondence, provisional credit, chargebacks, recovery efforts, documentation, and final resolution notices. Monitor disputes processed by service providers to ensure timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution. Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention. Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action in response to emerging threats and evolving operational priorities. Preform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and resolution of servicing exceptions. Review daily card reports and assist with gathering departmental data to support card operations and reporting needs. Maintain complete, accurate, and organized case documentation to support customer communication, audits, complaints, examinations, and internal reporting. Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements that strengthen service, compliance, and operational consistency. Additional Responsibilities Maintain current knowledge of card regulations, network rules, industry trends, Bank standards, and relevant compliance requirements through ongoing training and professional development. Actively participate in cross-training and knowledge sharing across Card Services functions to strengthen team versatility, service continuity, and responsiveness to evolving departmental needs. Partner professionally with employees, management, customers, and service providers. Perform other duties and projects as assigned in support of Card Services and Bank operations. Qualifications Experience : At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field preferred. Technology: Proficiency with Microsoft Word, Excel, Teams and Outlook is required. Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred. What Will Help You Succeed Strong analytical and problem-solving skills, including the ability to research incomplete or conflicting information and reach a well-supported resolution. Exceptional attention to detail and the ability to manage deadlines, required notices, and multiple active cases without losing follow-through. Clear, professional, and respectful written and verbal communication with customers, coworkers, management, and vendors. Good judgment, discretion, and a strong commitment to protecting confidential customer and Bank information. Ability to work independently while knowing when to coordinate, ask questions, or escalate higher-risk matters. Resourcefulness, initiative, adaptability, and a willingness to challenge existing processes constructively. A steady, customer-focused approach in fast-paced or stressful situations. Performance Expectations Meet regulatory, network, provider, and internal deadlines for disputes, notices, chargebacks, recoveries, and case resolution. Maximize eligible recovery opportunities while maintaining accurate loss and recovery records. Deliver well-documented, compliant, and customer-focused outcomes that reduce Bank risk and support a positive cardholder experience. Complete assigned work accurately and within established timeframes, while communicating status and barriers promptly. Demonstrate Park State Bank's core values and standards in interactions and decision-making. WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, client information, and the bank's finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, clients and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Despite ongoing security training, there is always the possibility of a bank robbery. WORK LOCATIONS: Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located. We are always on the lookout for talented people to help us become the best. Please review the available office locations below. NEMN MARKET: Hibbing, Chisholm, Cook, Orr, Grand Rapids, Virginia & Biwabik DULUTH/NORTH SHORE MARKET: Duluth, Hermantown, Two Harbors MINNEAPOLIS MARKET: Minneapolis General Notice This job description is intended to describe the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned based on business needs. Park State Bank is committed to providing equal employment opportunities in accordance with applicable law. Requirements: Education : High school diploma or GED required. Compensation details: 20-23 Hourly Wage PI2fc127b1e6ce-1720