CSZNet, Inc.

The Washington Metropolitan Area Transit Authority (WMATA) is seeking resources to build, test and deploy components of SmarTrip backend system to support the WMATA Website modernization project. Planning, design, and implementation work for the frontend of the and smartrip.will be completed by a separate implementation vendor. The Offeror for this task order will be provided with extensive information around requirements, architecture, and design to use in developing the SmarTrip components required to support the new and smarTrip.Website. The SmarTrip Mobile app is a third-party developed Mobile app in the iOS and Android platform for SmarTrip account management and WMATA transit product purchases. The SmarTrip Mobile App was first released in the iOS platform in September of 2020 and the Android platform was released in June 2021. This project is for the onboarding of staff to support the implementation of the SmarTrip Mobile App 2.0 by providing application integration and deployment to include development; configuration and testing; and deployment of the code to production environments for the applicable SmarTrip components and dependencies. Duties Apply concepts of application architecture to assist customer teams responsible for developing application requirements in specific functional areas. Coordinate work to prevent overlap and ensure alignment with the WMATA Enterprise Architecture Framework, information technology (IT)strategy, Software Development Life Cycle (SDLC), strategic drivers, and standards. Prepare as-is and to-be application architecture artifacts, including system connect diagrams, application reference models, software requirements documents, interface descriptions, data dictionaries, and application staging plans. Work with data and infrastructure architects/engineers and software program managers to ensure integrity of application systems and plans with overall Enterprise Architecture. Guide the work of business/test analysts and documentation specialists. Successfully complete mandatory WMATA security awareness training on annual basis. Review and assist with system hardening and vulnerability remediation. Experience: Bachelor's degree in computer science, Information Technology, Management Information Systems, or in a related discipline. Exceptional application architecture, and software development skills. Strong analytical, verbal communication, and written communication skills. Experience using Microsoft (MS) Visio or other data or application visualization software to document application architecture. Experience using MS Excel to perform basic software requirements documentation. Familiarity with MS Word and MS PowerPoint. Experience coordinating software requirements and working with development teams. Proven ability to plan and deploy complex custom Web application programs and process improvements. Experience performing the application Architecture function, from conception to deployment. Experience with administration and architecture of Business Process Management; and Experience using Visio and Moqups to document the relationship of application architectures. kill Required /Desired Amount of Experience Candidate Experience Strong understanding of web and mobile architecture Required 5 Years Experience with O365 Tools and applications Required 5 Years Experience using Microsoft (MS) Visio or other data or application visualization software to document application architecture. Required 5 Years Experience coordinating software requirements and working with development teams Required 5 Years Proven ability to plan and deploy complex custom Web application programs and process improvements Required 5 Years Experience performing the application Architecture function, from conception to deployment Required 5 Years Experience with administration and architecture of Business Process Management Required 5 Years Experience using Visio and Moqups to document the relationship of application architectures Required 5 Years Bachelor's degree in computer science, Information Technology, Management Information Systems, or in a related discipline. Required 0

Duties and Responsibilities: Working closely with the Office of the Chief Financial Officer (OCFO) and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives. Key Responsibilities: 1) Design and Configuration: a) Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements. b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows. c) Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles. 2) Metrics and Reporting: a) Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect. b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance. c) Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor. 3) Outbound Campaigns and Surveys: a) Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows. b) Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts. 4) Integration and Optimization: a) Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services. b) Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center. 5) Security and Compliance: a) Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls. b) Apply appropriate change control and configuration management processes for all modifications to the production environment. 6) Troubleshooting and Support: a) Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor. b) Implement system revisions to maintain and improve overall performance. Education: Engineering, or a related field or The equivalent combination of education and successful work experience Qualifications: • Amazon Connect CCaaS Hands on experience, not AWS infrastructure. • Hands on AWS CI/CD experienceto deploy code and customize AWS connect services. • AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred) • A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential. • Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. • Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. • In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. • Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. • Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. • Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. • Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders. • Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders. Skill Required /Desired Amount of Experience Candidate Experience Hands on experience w/ Amazon Connect CCaaS, not AWS infrastructure Required 0 Hands on AWS CI/CD experience to deploy code and customize AWS connect services Required 0 Hands-on experience with Amazon Connect and other AWS cloud services is essential. Required 3 Years Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. Required 0 Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. Required 3 Years In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. Required 0 Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. Required 0 Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. Required 0 Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. Required 0 Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience Required 0 AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform Highly desired 0

The Contractor shall perform the following duties and responsibilities: 1. Manage all Functional aspects of Oracle Cloud implementation/support of the following modules: Cloud General Ledger, Cloud Accounts Payable, Cloud Accounts Receivable, Cloud Cash Management, Cloud Fixed Assets, Project Portfolio Management Cloud. 2. Analyze, design and configure best practice business needs through technology solutions 3. Interact with client teams to understand their requirement and design the robust solution 4. Develop an understanding of a client's current state process and develop future state technical recommendations. 5. Executing the day-to-day activities including process design, leading key configuration workshops, identifying Gaps, identify RICEW, and support testing 6. Participation in requirement gathering, analyzing business requirements, aligning business requirements and best practices to implement a functional solution 7. Contribute to continuous improvement and development of internal processes and intellectual property. 8. Define new and refine existing business processes 9. Participation in project planning, providing subject matter expertise, estimating work Education: Bachelor's degree (Familiarity with state/local government accounting, financial, budget and grant training) Qualifications: 1. The candidate should have a broad business background, good interpersonal communications skills and a thorough understanding of Oracle Fusion Cloud ERP. 2. 12+ years of experience in Oracle Cloud ERP/Oracle EBS with a minimum of 2+ full-lifecycle Oracle Cloud Financials implementation experience 3. Full life-cycle project development including Requirements, Design, Development, Testing and Roll-out 4. Knowledge of Enterprise Structures, module-specific configurations, ability to do requirement analysis and deliver functional design documents of the mentioned modules. 5. Ability to quickly understand the business requirement and to design functional concepts 6. Excellent analytical and problem-solving skills. 7. Demonstrates experience in multiple business processes, ability to architect and design technology solutions and manage cross functional teams, projects, vendor management. 8. Ability to Lead and design Cloud ERP Project solution, manage all aspects of Oracle Fusion and financial applications, support, and operations, including planning, designing, implementing, integrating, testing, and supporting and maintaining various functions. Skill Required /Desired Amount of Experience Candidate Experience Experience in Oracle Cloud ERP/Oracle EBS with a minimum of 2+ full-lifecycle Oracle Cloud Financials implementation experience Required 12 Years Broad business background, good interpersonal communications skills and a thorough understanding of Oracle Fusion Cloud ERP. Required 5 Years Full life-cycle project development including Requirements, Design, Development, Testing and Roll-out Required 5 Years Knowledge of Enterprise Structures, module-specific configurations, ability to do requirement analysis and deliver functional design documents Required 5 Years Ability to Lead and design Cloud ERP Project solution, manage all aspects of Oracle Fusion and financial applications Required 5 Years Demonstrates experience in multiple business processes, ability to architect and design technology solutions Required 5 Years