Big Belly Solar LLC

Description: In-person position in Needham, MA (5 days per week) The Sales Operations Specialist will be responsible for supporting Sales across all business segments in our International and Domestic Sales group by assisting in effectively serving current and potential customers. This role is responsible for serving as a Subject Matter Expert in relationship management and for ongoing oversight of the daily needs of both the customer and the sales team related to the order-to-cash process. The candidate will also have ad-hoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will work closely with sales, operations, legal, and finance. This position is an in-office position in Needham, MA. Responsibilities: Support throughout sales processes: pre-order, order processing, and post-order documents Issue quotations for hardware and software Send out shipping information and delegate onboarding tasks Generate sales reports Process hardware and software orders Complete shipping damage claims Responsible for sales requests CRM () administration. Provide end-user support for CRM - incumbent will provide day-to-day support for end-user questions on sales force automation, and training Work to improve the data quality in CRM continually Assist in arranging international shipping (custom documentation & manufacturer pick up) Other duties as assigned Requirements: Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers Ability to communicate clearly and professionally, both verbally and in writing Able to communicate technical information to non-technical people Strong decision-making and analytical abilities A technical aptitude and willingness to learn and understand various software programs, and how Bigbelly hardware and software works Excellent organizational skills with the ability to work independently and on multiple tasks Proficient with Microsoft Office applications Flexible; willing and able to change directions, priorities, and processes as needed Able to work independently and as part of a team 2+ years of experience in a customer support role Bachelor's degree Compensation details: 28-35 Hourly Wage PIc9e8599ef02c-2931

Description: Full-time in Needham, MA Bigbelly is seeking a Technical Product Manager to own the end-to-end lifecycle of our world-leading smart waste and recycling system. You will sit at the intersection of hardware engineering (solar power, compaction, sensors), embedded firmware, and our CLEAN cloud platform. Your mission is to ensure Bigbelly stations are not just bins, but highly efficient, data-driven assets that help municipalities and campuses reach their sustainability goals. This role is ideal for product managers who enjoy working with both physical products and connected technology. This role blends hardware product leadership with IoT connectivity, working closely with engineering, manufacturing, and software teams. You will work closely with our engineering and customer support teams in Needham, manufacturing operations in Methuen, and the sales team to manage our products from concept through production and field performance. Core Responsibilities Strategy & Vision: Defining the "why," "what," and "when" of the product, setting goals, and developing a strategic roadmap. Customer & Market Research: Conducting user interviews, analyzing market trends such as AI, and analyzing competitor products to identify opportunities. Prioritization & Backlog Management: Managing the product backlog, determining which features to build next, and making tough decisions between competing priorities. Cross-Functional Teamwork: Collaborating with design, engineering, sales, and marketing teams to ensure a smooth, cohesive product launch. Data Analysis & Iteration: Monitoring key performance indicators (KPIs) and user data to measure success and improve existing functionality. Communication: Serving as the product lead for communicating product updates, vision, and value to stakeholders and internal teams. For new products, writing user stories, user testing, and supporting product marketing activities Commercial: Working with internal teams to ensure timely and accurate product pricing is in place to support sales and business needs. Global: With roughly 50% of the company's products exported globally, monitor for changes in market requirements to stay ahead of any regulatory changes. Requirements: Education Bachelor's degree in mechanical engineering, Electrical Engineering, Systems Engineering, or a related technical field Experience 5+ years of product management experience, with a heavy focus on physical products. Experience supporting a hardware product lifecycle from concept through production and end-of-life Experience building pricing strategies for physical products Technical familiarity with mechanical devices, firmware, IoT communications, and cloud-based software Tools Skilled in the Microsoft Office suite, including strong proficiency in Excel and designing engaging PowerPoint presentations. Proficient in leveraging generative AI tools to streamline research and content creation Familiarity with hardware design processes and tools such as SolidWorks or similar CAD environments Familiarity with PLM systems such as Arena PI2bc6ea5-