GarageCo Intermediate LLC

Description: Come join our team and open the door to an amazing career at PDQ Door Company! We have an immediate need for a Customer Service Representative at our Waterville, ME location. PDQ Door Company is Maine's leading provider for garage doors, dock equipment, automatic pedestrian doors, and more! With branches in Hampden, Rockport, West Bath, Waterville, Houlton, and Presque Isle, we are able to provide superior service to the entire state of Maine. Summary The Customer Service Representative is the primary liaison between Outside Sales, Outside Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction. Duties Answering phone calls - this position is first in line to answer phones during standard business hours of 8am to 5pm. Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel. Helping customers place orders and recommending best products and/or services to fulfill their needs. Scheduling service requests from customers and confirming appointments. Maintaining a thorough understanding of all company products & services to provide accurate information and guidance to customers. Collaborating with other administrative staff to ensure smooth office operations and customer & client satisfaction. Assisting walk-in customers with inquiries and orders for parts over the counter. Conduct follow-up calls to customers to ensure satisfaction and address any concerns. Assist with filing and other administrative tasks as needed to support office operations. Qualifications High school diploma or equivalent (GED). Must have reliable transportation to and from work. At least one year experience in customer service role. Experience in handling incoming orders, processing shipments, and ensuring timely delivery. Proficiency in scheduling appointments and managing service requests from customers. Skilled in Microsoft Office Suite, Teams, and Outlook Email Skills Teamwork-centric mindset with a collaborative attitude towards achieving department and company goals. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent interpersonal and communication skills to interact with customers professionally and handle customer inquiries effectively. Attention to detail and organizational skills. Order processing and shipment management. Appointment scheduling and time management proficiency. Excellent problem-solving abilities. Logistical support and coordination capabilities. Work Conditions Climate controlled, office environment Continuous sitting at workstation as well as frequently moving throughout office and warehouse/operational spaces. Repetitive hand and wrist motion, use of computers and internal office equipment Benefits We are proud to offer a robust benefits package to our team members including: Competitive pay Medical, dental, and vision insurance with multiple plan options Short- and Long-Term Disability Employer-paid Life Insurance with buy-up options Accident Care Hospital Indemnity 401(k) with employer match Generous Paid Time Off (PTO) Paid holidays Team Member Recognition & Reward Programs Employee discount on products & services Core Values At PDQ Door Company, we base our actions on the following core values and request the same from all team members: Teamwork - we operate as a team and succeed together. Grit - we have the courage, strength, and character to persevere. Sincerity - we are transparent and trustworthy. Development - we strive for continuous improvement, both professionally and personally We are an (EOE) Equal Opportunity Employer. Requirements: Compensation details: 18-23 Hourly Wage PI1c63b6c87fe6-7060

Description: Come join our team and open the door to an amazing career at PDQ Door Company! We have an immediate need for a Commercial Technician at our Presque Isle, ME location. PDQ Door Company is Maine's leading provider for garage doors, dock equipment, automatic pedestrian doors, and more! With branches in Hampden, Rockport, West Bath, Waterville, Houlton, and Presque Isle, we are able to provide superior service to the entire state of Maine. Summary In the role of Commercial Technician, you will assume a pivotal responsibility in the installation, maintenance, and repair of our full offering of commercial products including garage doors, dock equipment, and more. Duties Install commercial garage door products & related systems per manufacture specifications and ensure customer satisfaction with completed work. Identify and repair mechanical and electrical failures. Perform preventive maintenance services. Maintain inventory on company truck and understand the proper use of all parts, tools, etc. Keep proper documentation of services performed, amounts owed/paid, outstanding items for job completion, etc. Maintain safe, secure and healthy work environment both at our warehouse and at job sites. Requirements Must be at least 21 years of age. 2+ years experience in garage door service/install or similar skilled trade. Must possess a valid Driver's License. Must have an accepted MVR to be added to our auto insurance policy. Must have dependable & reliable transportation to and from your base office location. Preferred Qualifications 5+ years of applicable experience Welding, OSHA 10, first aid, and/or CPR certification(s) Skills Willingness to learn Excellent attention to detail Customer service orientated mindset Adaptability to changing work environment Excellent analytical and problem-solving skills Ability to work independently and collaboratively in a fast-paced environment Strong communication and interpersonal skills Work Conditions Non-climate-controlled environment - will be working in all weather conditions. Frequently walking, standing, bending, climbing ladders, using lift equipment, and lifting up to 50 lbs. Benefits We are proud to offer a robust benefits package to our team members including: Competitive salary Medical, dental, and vision insurance with multiple plan options Short- and Long-Term Disability Employer-paid Life Insurance with buy-up options Accident Care Hospital Indemnity 401(k) with Employer Match Generous Paid Time Off (PTO) Paid Holidays Team Member Recognition & Reward Programs Core Values At PDQ Door Company we base our actions on the following core values and request the same from all team members: Teamwork - we operate as a team and succeed together. Grit - we have the courage, strength, and character to persevere. Sincerity - we are transparent and trustworthy. Development - we strive for continuous improvement, both professionally and personally We are an (EOE) Equal Opportunity Employer. Requirements: Compensation details: 20-25 Hourly Wage PIef4eea8f5-