Bell Ambulance

DIRECTOR OF COMMUNICATIONS Bell Ambulance, Milwaukee, WI Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled , results-oriented Director of Communications . This Director-level role will oversee the operational management and strategic development of our IAED-accredited Communication Center, which handles over 130,000 calls per year in a high-traffic urban setting. Call types include both 911 and Inter-facility Transfer (IFT)/Discharge calls for service. The Director will be responsible for ensuring the highest standards of efficiency, performance, and compliance in all dispatch and call-taking operations, driving continuous improvement in response times and resource allocation. This role requires a proven leader with deep experience in a high-volume EMS service. Core Responsibilities Operational Oversight Ensure continuous, 24/7 oversight of all Communication Center operations. Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times. Coordinate with the Scheduling department to create or adjust positions as necessary. Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center. Technology and Systems Management Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center. Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics Performance, Training, and Development KPI Monitoring: Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance. This includes, but is not limited to, monitoring call-taking accuracy, ambulance out-the-door times, and on-scene times. Provide regular reports and constructive feedback for necessary follow-up. Training System: Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs), to ensure all communication center personnel are highly proficient and fully aware of their critical role. Performance Feedback: Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training. Cross-Training: Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department. Recruitment, Retention, and Culture Establish and maintain a "Just Culture" environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times. Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR). Required Qualifications Prior experience within a high-call-volume Communications Center. Emergency Medical Dispatcher (EMD) Certified. Experience with Traumasoft CAD and other related systems. Exceptional organizational, analytical, and crisis management skills. Preferred Skills Current EMS licensure (Any Level). Prior experience in an EMS setting that operates both 911 and private call services. Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PIec3c5-

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has been in operation since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Position Overview: The Facilities Manager will oversee a well-established and expanding program for 14 company properties in SE Wisconsin. They will manage the facility maintenance program, supervise and direct the current technician team, handle building improvement projects, and assist with planning for future growth. The Facilities Manager will ensure all facilities are properly maintained and address any needs. Additionally, they will serve as the project manager and primary contact for all parties involved in ongoing renovations of existing buildings and new construction. Primary Duties and Responsibilities: Manage the facilities staff to ensure all properties are fully operational for EMS and support staff. Support the facilities staff in their success by providing guidance and feedback. Build relationships with internal customers to ensure departmental needs are met. Respond to maintenance requests and keep internal customers informed when projects affect their department. Build relationships and collaborate with external contractors for maintenance and projects beyond in-house capabilities. Ensure the work meets company standards and stays within budget. Responsible for verifying and approving all invoices and costs related to the department in a timely basis. Negotiate and oversee all existing service contracts. Review existing contracts to ensure they are current with the number of facilities and that the scope of work is adequate. This includes, but is not limited to: lawn care, snow removal, fire protection inspections, generator maintenance, and garbage removal. Manage and enhance the existing CMMS system to maintain accurate service records and fulfill service requests in priority order. Inspect facilities and grounds with facilities staff to ensure that standards are met regarding appearance, repairs, and regular maintenance. Delegate or secure contracted work, as needed, to ensure needs or hazards are promptly addressed. Coordinate any required inspections and ensure all certifications with the local municipality where the facility is located are on file and up to date. Serve as the "project manager" and main point of contact for repairs, renovations to existing facilities, and new construction for future expansion efforts. Included but not limited to: Work with our partners to apply for any permits with local municipalities when necessary Conduct a walk-through with all department heads to gather input and confirm needs are addressed. Order essential items as directed by other department managers to meet facilities' interdepartmental needs. Manage all contracted services as needed. Negotiate contracts when required, focusing on cost-effectiveness, quality, and scope of work. Develop a timeline and initial cost projections for all construction projects to be presented to the Executive Staff. Provide regular construction status updates to keep all necessary parties informed on progress. Please note that this is a 24/7/365 EMS business, and you will be responsible for maintenance issues. Emergencies may require your attention by phone or in person during nights, weekends and holidays. Qualifications/Requirements: Prior experience (multiple years) in facilities Management. Knowledge of building systems (HVAC/plumbing/electrical/construction/etc), codes and regulations is required. Perform with a high level of professionalism at all times; must possess tact, patience, and a positive attitude. Ability to communicate effectively and efficiently with employees at all levels of the organization Must possess the ability to ensure positive interactions and build rapport with employees Must be able to absorb information from various sources, analyze information, and make recommendations to appropriate leadership and Executive Staff. Must demonstrate excellent organizational skills, attention to detail, and follow-up at all times Ability to work with minimal or no supervision Education: Associate's degree (A.A.) or equivalent from a two-year college or technical school; 5 to 8 years of directly related experience and/or training; or equivalent combination of education and experience. Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people PIceaa-5182

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Mechanic Job Description We are a progressive, client-oriented company devoted to providing high quality emergency and non-emergency medical services. Operating since 1977 we have grown to be the largest provider of ambulance service in the State of Wisconsin, responding to more than 130,000 ambulance calls annually. As we continue to grow, we are in need to expand our Fleet Maintenance and Repair staff. We are looking for a skilled ASE Certified Technician to work on our fleet of vehicles. All of our vehicles are 2018 or newer Chevy and Ford gasoline models. Duties will include keeping everything on the vehicle in good repair. All repairs are done in house. Some examples include regular preventative maintenance, electrical and drivability diagnostics / repair, engine repairs and more. ASE Certified Mechanic Requirements: Applicants must have at least 4 years of direct experience Automotive Repair. Ford or GM Factory training is a plus. You must have strong electrical and drivability knowledge and a willingness to continue to further your education Your own set of tools that are appropriate for the position are required We would strongly prefer a candidate with multiple ASE certifications A1-A9, having L1 is a big plus A good familiarity with GM and Ford diagnostic/scan tools is required You must also have a valid driver's license with an acceptable driving record to be considered for this role You must also be able to demonstrate your ability to meet the physical requirements for this position. Benefits: Competitive Pay Medical insurance Dental insurance Vision insurance 401K match program To protect your tools, Bell provides tool insurance for your tools kept on location Stable employment with opportunities to work overtime. This employer participates in E-Verify and will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the U.S Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PIe460dda2d62f-9131

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Position Overview The Human Resources Manager will oversee a wide range of Human Resources functions. The primary functions they will be responsible for are recruitment and onboarding, performance ownership, leave administration, HR administration, and employee relations. Primary Duties and Responsibilities Recruiting and Staffing Manage the full-cycle recruitment process for EMTs, Paramedics, Dispatchers, Fleet, Facilities, and all administrative support roles. Oversee candidate screening, interviewing, background checks, pre-employment screening, and new hire onboarding/orientation. Partner with the Recruiting team and Leadership to identify recruiting methods that bypass standard industry limitations. Employee Relations and Conflict Resolution Serve as the primary point of contact for employee concerns, issues, and disciplinary matters. Conduct thorough and objective investigations into complaints, ensuring fair and consistent application of company policies. Escalate to upper management as needed. Provide coaching and guidance to leadership on performance management, corrective action, and employee development. Leave Administration Serve as the primary point of contact for employee questions regarding leave. Develop and implement an RTW strategy for employees with job-specific restrictions, coordinating a light-duty structure where applicable. Partner with our leave administration vendor to ensure data integrity Coordinate with Payroll to ensure appropriate STD information is updated appropriately Performance Ownership Partner with leadership to drive the Pepetufal Growth Review process Ensure that monthly, quarterly, and yearly reviews are conducted in a timely manner Work with leadership and employees to ensure realistic and obtainable goals are utilized Policy Administration Partner with leadership to identify gaps, inconsistencies, or outdated practices within the organization Work with the internal HR team to maintain the Employee Handbook, ensuring it remains a "living document" that reflects the current internal standards and external labor laws Monitor legislative changes and work with the HR team to update internal policies to mitigate risks and prevent workplace grievances. Required Qualifications Bachelor's Degree in Human Resources, Business Management, or related field. 5+ years of experience in a related position Proven ability to maintain strict confidentiality regarding company and employee data Proficiency in managing data in an HRIS System and Applicant Tracking Systems. The capacity to handle sensitive information with empathy. Preferences Experience working in a fast-paced 7/24/365 environment Experience in Company branding to ensure we are an employer of choice Experience working with ADP An ability to handle multiple tasks simultaneously, and to be able to switch tasks on short notice, with the ability to handle high-stress situations Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PI76c9e77cd1a2-7324