Position: Bi-Lingual Customer Success Representative Company: Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees automotive finance source. We are based in Centennial, Colorado with professional offices just 20 minutes from downtown Denver Job Summary We are seeking experienced Bi-Lingual Customer Success Representatives. You will be responsible for assisting with customer inquiries and complaints. Inform customers on their current loan status, product and advise of next steps needed to fund their loan. Will assist the Contact Center in providing excellent service levels in order to provide customer satisfaction. This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun. Key Responsibilities Handle inbound call flow in an efficient and professional manner Proper inbound service levels, according to company standards Handle e-mail and chat inquiries in a professional manner Transfer call to the appropriate staff when needed. Apply proper phone and written etiquette in order to resolve customer inquiries Active listening and learning skills Provide creative and innovative thinking Troubleshoot customer issues and ensure a firm resolution Handle issues in the best interest of both the company and customer Assist in providing customers with a sold understanding of the loan process Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed Assist in handling and completing deals with no product Handle all other duties as assigned by management. Skills and Knowledge Must speak both Spanish AND English Strong communication skills Great work ethic Understanding of financial terminology and financial instruments Tenacity Ability to multi-task Friendly personality Computer proficiency Must be able to type 40 wpm Ability to quickly absorb product knowledge and sales processes Fluent in Spanish would be an advantage Experience: One-year customer service-related experience. Present strong communication and negotiation skills. Must be able to respond to inquiries both orally and through written communication. Possess a strong knowledge of company policies and procedures. Financial Services or Insurance experience Outgoing customer services/sales experience Outbound Call Center Sales experience What we offer: Full training in the sales process and products Great Benefit package including: Full-Time Base plus Monthly Bonus Health, Dental and Vision Insurance Life Insurance Paid Time Off 401(k) Plan True potential for advancement, we always endeavor to promote from within. Company Based in the Denver Tech Center, Yield Solutions Group/RefiJet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision: Integrity Respect Accountability Compliance Collaboration Passion Appreciation Compensation details: 21-21 Hourly Wage PIff7fe9f8cfa7-5204
09/12/2025
Full time
Position: Bi-Lingual Customer Success Representative Company: Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees automotive finance source. We are based in Centennial, Colorado with professional offices just 20 minutes from downtown Denver Job Summary We are seeking experienced Bi-Lingual Customer Success Representatives. You will be responsible for assisting with customer inquiries and complaints. Inform customers on their current loan status, product and advise of next steps needed to fund their loan. Will assist the Contact Center in providing excellent service levels in order to provide customer satisfaction. This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun. Key Responsibilities Handle inbound call flow in an efficient and professional manner Proper inbound service levels, according to company standards Handle e-mail and chat inquiries in a professional manner Transfer call to the appropriate staff when needed. Apply proper phone and written etiquette in order to resolve customer inquiries Active listening and learning skills Provide creative and innovative thinking Troubleshoot customer issues and ensure a firm resolution Handle issues in the best interest of both the company and customer Assist in providing customers with a sold understanding of the loan process Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed Assist in handling and completing deals with no product Handle all other duties as assigned by management. Skills and Knowledge Must speak both Spanish AND English Strong communication skills Great work ethic Understanding of financial terminology and financial instruments Tenacity Ability to multi-task Friendly personality Computer proficiency Must be able to type 40 wpm Ability to quickly absorb product knowledge and sales processes Fluent in Spanish would be an advantage Experience: One-year customer service-related experience. Present strong communication and negotiation skills. Must be able to respond to inquiries both orally and through written communication. Possess a strong knowledge of company policies and procedures. Financial Services or Insurance experience Outgoing customer services/sales experience Outbound Call Center Sales experience What we offer: Full training in the sales process and products Great Benefit package including: Full-Time Base plus Monthly Bonus Health, Dental and Vision Insurance Life Insurance Paid Time Off 401(k) Plan True potential for advancement, we always endeavor to promote from within. Company Based in the Denver Tech Center, Yield Solutions Group/RefiJet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision: Integrity Respect Accountability Compliance Collaboration Passion Appreciation Compensation details: 21-21 Hourly Wage PIff7fe9f8cfa7-5204
Position: Bi-Lingual Document Specialist Company: REFIJET is a premier US provider of aggregated lender auto-refinancing. We provide a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees automotive finance source. We have been named one of Denver's Best Companies to Work for, three consecutive years. We have ambitious growth plans for 2025 and beyond. We are based in Centennial, Colorado with professional offices just 20 minutes from downtown Denver Job Summary We are seeking an Administrator and Document Specialist. This role will include general administrative duties associated with automobile loans and gap insurance, gathering and checking complex documents and ensuring customer provides all relevant documentation. This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun. Key Responsibilities Verifying accuracy of information for generating loan documents. Preparing and sending loan documents securely Calling customers on the phone to walk them through signing and returning loan documents Collecting information from financial institutions relevant to the customer account. Fielding customer service calls relevant to the loan processing. Skills and Knowledge Detail oriented Good command of both Spanish and English languages Great work ethic and integrity Good communication skills Friendly personality Computer proficiency and good typing skills Qualifications and Experience: Previous experience in Financial Services, particularly the mortgage loan processing field, in an administrative role would be advantageous. What we offer: Full training Great Benefit package including: Competitive base salary and bonus Health, Dental and Vision Insurance plus Life Insurance 401(k) Plan Life insurance Paid Time Off True potential for advancement, we always endeavor to promote from within Compensation details: 20-22 Hourly Wage PI6f93d33d5-
09/11/2025
Full time
Position: Bi-Lingual Document Specialist Company: REFIJET is a premier US provider of aggregated lender auto-refinancing. We provide a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees automotive finance source. We have been named one of Denver's Best Companies to Work for, three consecutive years. We have ambitious growth plans for 2025 and beyond. We are based in Centennial, Colorado with professional offices just 20 minutes from downtown Denver Job Summary We are seeking an Administrator and Document Specialist. This role will include general administrative duties associated with automobile loans and gap insurance, gathering and checking complex documents and ensuring customer provides all relevant documentation. This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun. Key Responsibilities Verifying accuracy of information for generating loan documents. Preparing and sending loan documents securely Calling customers on the phone to walk them through signing and returning loan documents Collecting information from financial institutions relevant to the customer account. Fielding customer service calls relevant to the loan processing. Skills and Knowledge Detail oriented Good command of both Spanish and English languages Great work ethic and integrity Good communication skills Friendly personality Computer proficiency and good typing skills Qualifications and Experience: Previous experience in Financial Services, particularly the mortgage loan processing field, in an administrative role would be advantageous. What we offer: Full training Great Benefit package including: Competitive base salary and bonus Health, Dental and Vision Insurance plus Life Insurance 401(k) Plan Life insurance Paid Time Off True potential for advancement, we always endeavor to promote from within Compensation details: 20-22 Hourly Wage PI6f93d33d5-
