Mills-James Inc

TITLE HOTEL AUDIOVISUAL MANAGER - MEMPHIS TENNESSEE DESCRIPTION Hotel AV Manager (Hospitality Division) Company Overview: Mills James is a leading provider of audiovisual services for luxury hotels, convention centers, and Fortune 500 companies around the world. Our mission is to redefine how hospitality clients experience AV services by delivering cutting-edge solutions and exceptional customer support. We are seeking a dynamic Hotel AV Manager to join our expanding Hospitality AV team and help us continue delivering services that exceed our clients' high standards. Job Summary: As the Hotel AV Manager in a new location, you will oversee the day-to-day audiovisual operations at this prestigious hotel property. Your responsibilities will include managing AV setups for events, maintaining equipment, ensuring client satisfaction, and leading a team of AV professionals. Success in this role requires strong leadership, exceptional customer service, and a commitment to cost-efficient operations. Key Responsibilities: 1. Operations Management: - Supervise daily AV setup and breakdown for events and meetings.- Perform routine maintenance on AV equipment and manage inventory.- Ensure labor and equipment needs are met using internal or external resources.- Implement and maintain best practices for billing and documentation.- Project a positive image of Mills James through strong communication and professionalism. 2. Client and Vendor Relations:- Build strong relationships with hotel clients, ensuring AV needs are met for all events.- Provide on-site support to ensure smooth AV operations during meetings and conferences.- Collaborate with vendors and internal teams to ensure top-tier service delivery. 3. Team Leadership and Development:- Lead, mentor, and develop an AV team to deliver high-quality service.- Foster a collaborative and innovative work environment, focused on continuous improvement.- Implement training programs to ensure team members stay current on AV technologies. Qualifications: - Bachelor's degree or equivalent combination of education and relevant experience in live events and hospitality AV. - 3+ years of customer service and hospitality management experience .- 2-3 years of hands-on experience with audiovisual setups in live event environments .- Proficiency in Microsoft Office Suite and AV-related software .- Valid driver's license required. - Ability to work evenings and weekends as needed Benefits: Mills James offers a comprehensive benefits package for this full-time opportunity, including AnthemERC Health & Wellness Incentive Program, Guardian dental and vision care, 401(k), and Roth 401(k) with Company Match POSITION REQUIREMENTS FULL-TIME/PART-TIME Full-Time LOCATION VITALITY HOTEL MEMPHIS TENNESSEE POST INTERNAL DAYS 0 NUMBER OF OPENINGS 1 REQ NUMBER HOS-25-00011 ABOUT THE ORGANIZATION Mills James is a full-service production company of nearly 240 event and video professionals with offices, production facilities, and hospitality properties throughout five states and two time zones. Our mission is to craft and deliver experiences that deepen human connections and inspire people to care and act. We offer robust career opportunities, a Pre-Professional program for recent college graduates, and freelance opportunities. EOE STATEMENT Mills James, Inc. is proud to be an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. PI8f5bd144243f-5387