Sail

Seeking a friendly, detail-driven professional who juggles priorities with precision and is ready to grow into property management leadership. About You You're a team-oriented problem solver who produces polished work, moves fast without losing accuracy, and genuinely enjoys helping people. Are you a perfectionist who enjoys juggling multiple tasks and agonizes over the details to make sure every file, notice, and record is right? Are you a friendly, patient team player whose first question is "How can I help you?" and who takes pride in ensuring every resident has a positive experience? Do you love to move fast, follow clear policies and procedures, and produce polished, accurate work? Are you curious, proactive, and motivated to become the go-to expert in affordable housing as you grow into a management role? About Us SAIL is a Twin Cities multifamily property management firm built on Legendary Service and Operational Mastery. We are stewards of the communities we manage, providing high-quality affordable and market-rate housing where residents thrive. Our core values: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, Show Up with Enthusiasm. About the Role The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. You will support leasing, move-ins, recertifications, and resident communications while learning the full operations of an affordable housing community. This position is intentionally designed as a developmental role. Based on performance and competency milestones, the typical path to Assistant Business Manager is 12 to 18 months. Reports to the Business Manager with mentorship from the Regional Property Manager. Key Responsibilities Resident Engagement: Serve as the first point of contact for residents with patience and professionalism; actively listen, problem-solve, and build a welcoming community culture. Operational Accuracy: Maintain precise resident files, records, and responsiveness in Yardi CRM; track work orders, renewals, and notices; support leasing, move-in, and recertification processes with accuracy. Property Standards: Walk the property exterior regularly, document and communicate issues, and ensure adherence to SAIL Standards. Team Support and Growth: Coordinate with maintenance, compliance, and leadership to resolve issues efficiently; take on progressive responsibilities toward promotion to Assistant Business Manager. What You'll Get Base salary $45,000 to $55,000 DOQ, plus performance-based bonus potential Medical, dental, vision, 401(k), paid time off, MN Earned Sick and Safe Time Structured mentorship and hands-on training in affordable housing compliance (LIHTC, 4D) A clear, milestone-based path to Assistant Business Manager A disciplined, process-driven environment where precision and curiosity are recognized Schedule and Working Conditions Full-time, typically Monday through Friday with occasional evening or weekend availability Essential functions include walking the property (interior and exterior), navigating stairs, and occasional lifting up to 25 pounds Offer contingent on successful background check and reference verification To Apply To be considered, complete the Culture Index survey at: Passion for housing and the mission of providing quality homes Strong interpersonal skills: patient, kind, empathetic, and an active listener Highly detail-oriented with excellent organizational skills Ability to remain calm, professional, and solutions-focused under multiple competing priorities Desire to grow into a management role with mentorship and training Previous property management or affordable housing experience helpful but not required Bilingual (Spanish, Somali, or Hmong) a plus Compensation details: 0 Yearly Salary PI36709cfbfac3-5532

Seeking a technically deep, precision-driven professional who finishes every job right the first time. About You You're a methodical problem solver who takes pride in polished, accurate work and quickly becomes the technical expert on every system you touch. Are you a proactive problem solver who enjoys working with facts and diagnosing complex mechanical, HVAC, plumbing, and electrical issues others can't figure out? Do you agonize over details and make sure every repair, every system, and every unit turn is finished to a standard you're proud to put your name on? Do you prefer to work independently once trained, own your outcomes, and get things done right without needing to be managed through them? Are you known for making sure tasks are finished to perfection, and do mistakes keep you up at night? About Us SAIL is a high-performance Twin Cities multifamily property management firm built on Operational Mastery. Our maintenance team is not a support function, it is a core part of how we deliver on our operational standard. We invest in the right people, provide the tools and systems to do the job properly, and hold a high bar for quality and consistency across every community we manage. About the Role This is a senior-level, hands-on technical role with broad system responsibility and real ownership over quality outcomes. You will serve as the technical anchor for your assigned property, diagnosing and resolving complex mechanical issues, maintaining building systems to a high standard, and ensuring work is completed correctly the first time. You will also set the on-site standard for safety, quality, and how the work gets done. Reports to the Business Manager with technical oversight from the Director of Maintenance Operations. Key Responsibilities Technical Diagnosis and System Maintenance: Lead advanced troubleshooting and repair of HVAC, plumbing, electrical, irrigation, security access, and building control systems; implement and maintain preventive maintenance programs; support capital planning through accurate condition reporting. Repairs and Unit Readiness: Perform repairs and adjustments across appliances, carpentry, drywall, cabinetry, and doors; support unit turns with painting, cleaning, and repairs; execute all work to a finished standard, not just functional. Vendor Oversight: Coordinate and oversee vendor performance including scheduling, quality checks, and follow-up documentation; hold outside contractors to the same standard you hold your own work. Site Leadership and Mentorship: Guide and mentor junior technicians on safety protocols, quality standards, and technical best practices; serve as the on-site technical reference point; respond to on-call emergencies as part of a scheduled rotation; maintain property grounds including snow removal and seasonal landscaping. What You'll Get $30 to $36 per hour based on qualifications and experience, plus annual performance bonus Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time Company-provided power tools, specialty equipment, and PPE; technician provides standard hand tools Consistent, well-maintained properties with the resources to do the job properly A management team that respects technical expertise and stays out of the way of people who know what they're doing Schedule and Working Conditions Full-time, typically Monday through Friday, with scheduled on-call rotation (approximately one week every four to six weeks) for after-hours and weekend emergencies Essential physical functions include lifting up to 50 pounds regularly and up to 75 pounds occasionally, climbing ladders, working in confined spaces, navigating stairs, and performing work in extreme heat, cold, and inclement weather Snow removal responsibilities during winter months Offer contingent on successful background check, reference verification, and MVR review To Apply To be considered, complete the Culture Index survey at: 5+ years of hands-on multifamily or commercial maintenance experience Demonstrated technical depth in HVAC, plumbing, and electrical diagnosis and repair EPA Section 608 certification (Universal preferred) CPO (Certified Pool Operator) preferred or willingness to obtain within first 90 days Valid driver's license, reliable transportation, and clean driving record Strong written and verbal communication; able to document work accurately Boiler license, HVAC license, or trade certifications a plus Compensation details: 30-38 Hourly Wage PI45d41cd5a11f-1055

Description: Assistant Business Manager Operations & Service Backbone Seeking an organized, dependable operations pro who takes pride in a well-run community - accuracy, on-time work, nothing slipping through the cracks - while delivering steady, professional service to residents. About You You're the person who keeps things running. You like a clear process, you get the details right, and you take real satisfaction in work that's accurate, on time, and done right. Do you take pride in keeping a community organized and running smoothly - accuracy and thoughtfulness, deadlines hit, nothing falling through the cracks? Do you like to follow a clear process and get the details right the first time, rather than improvise? Are you genuinely helpful and reliable with residents and prospects - the person who follows through and makes people feel taken care of? Do you do your best work in a steady, well-structured environment where you can stay on top of recurring tasks and stay accurate under a full workload? Are you a dependable team player whose instinct is "How can I help?" and who makes the Business Manager's job easier? About Us SAIL is a Twin Cities multifamily management and marketing firm built on two principles: Legendary Service and Operational Mastery. We run a concierge-style operation across market-rate, luxury, and affordable communities, blending operational discipline with creative innovation to deliver experiences that go beyond expectations. Our core values guide every decision: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, and Show Up with Enthusiasm. We hire people who hold themselves to that standard, and we invest in them. About the Role The Assistant Business Manager is the operational backbone alongside the Business Manager - the person who keeps the community organized, accurate, and running smoothly day to day. You'll own the details that make a property run: turns and vacant-unit readiness, accurate Yardi data, on-time collections, clean files, renewals, and dependable execution, while supporting leasing and delivering steady, professional service to residents. Leasing support is in place at both communities, and the Business Manager leans on you to keep the operation tight. It's a high-impact seat with a clear runway toward Business Manager. Reports to the Business Manager. We have two standout opportunities open right now: A large, well-established community of nearly 300 homes. Plenty to keep organized, with a steady rhythm of operations, leasing, and resident activity - and a dedicated Business Manager plus leasing support alongside you. Ideal if you like owning the details on a substantial, well-run property. A close-knit pod of communities, mentored by a seasoned Area Manager. Variety, and a front-row seat to how an experienced leader runs several properties at once. Ideal if you like staying organized across more than one community and growing under a strong mentor. Tell us which fits you best - or both. Key Responsibilities Operations & Readiness: Keep the community running day to day - coordinate unit turns and vacant-unit readiness, white-glove move-in inspections, and timely move-outs; complete daily property walks for curb appeal and basic safety; manage keys and fobs; keep files audit-ready and the office show-ready; uphold SAIL standards consistently. Financial Accuracy: Hit occupancy, collections, and delinquency benchmarks; post rent and fees promptly; verify and code vendor invoices; operate within budget; enter complete, accurate data in Yardi. Leasing Support: Help drive occupancy with fast speed-to-lead - tours, applications and screening within policy, and consistent follow-up; support the renewal plan alongside the leasing team. Resident Service: Deliver Legendary Service through dependable, professional, and responsive support; resolve concerns promptly; respond to online reviews in a brand-aligned way; help host resident events. Compliance & Files: Maintain Fair Housing, ADA, and FCRA compliance; keep required postings, licenses, and reports current and on time; protect file integrity and support audits. Team Support: Be the Business Manager's reliable right hand - anticipate needs, follow through, and keep the operation tight. What You'll Get Base salary $55,000 to $65,000 DOQ, plus performance-based bonus potential (including leasing and renewal incentives) Medical, dental, vision, 401(k), paid time off, MN Earned Sick and Safe Time Ongoing professional development and a genuine path to Business Manager A structured, process-driven environment where dependability and precision are recognized and rewarded Schedule & Working Conditions Full-time, typically Monday through Friday with occasional evening or weekend availability for leasing, resident events, or the occasional move-in. Essential functions include walking the property (interior and exterior), navigating stairs, and occasional lifting up to 25 pounds. Offer contingent on successful background check and reference verification. To Apply Ready to apply? Your first step is a quick survey - about 10 minutes, and no right or wrong answers. It just helps us understand how you're wired so we can find the right fit for you: Click here to take the 10-minute survey . The survey opens in a separate window. Then click on the Apply button below to submit your resume. We look forward to talking with you! Requirements: 1+ years of property management, leasing, or operations/administrative experience (market-rate multifamily a plus) Strong organization and exacting attention to detail - files, data, and deadlines managed consistently Comfortable following established processes and producing accurate, polished work Dependable, professional, and service-oriented with residents and teammates Proficiency in Yardi or comparable property management software (or the ability to learn quickly) Working understanding of Fair Housing law and leasing compliance Ability to stay organized and accurate while managing multiple recurring priorities High school diploma or equivalent; some college or an industry credential (e.g., NALP) a plus Compensation details: 0 Yearly Salary PI80542dcc0e66-2696