United Counseling Services
Bennington, Vermont
Position Title: Senior Manager of Staffed Living and Supported Independent Living Job Location: Bennington, VT 05201 Education Level High School Salary Range: $56,638.40 - $60,091.20 Salary/year Job Shift: Day Job Category: Non-Credentialed Position Description: Description Why Join UCS: For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Under the direction of the Assistant Director of Developmental Services (DS), the Senior Program Manager is responsible for the oversight and effective operation of both the Staffed Living and Supported Independent Living programs. This leadership role includes providing strategic guidance, mentorship, and support to Program Coordinators across both service areas. The Senior Program Manager oversees the day-to-day operations of both programs, including supervision of staff, coordination of client services, residential household management, and housing placements. They are responsible for ensuring that all services are delivered in compliance with applicable regulations, policies, and best practices. Additionally, the Senior Program Manager is expected to stay informed on the status and support needs of Public Safety clients within the Staffed Living program, ensuring that services are responsive and appropriate. This position plays a key role in maintaining high standards of care and promoting the independence and well-being of all individuals served. MAJOR RESPONSIBILITIES: PROGRAM DEVELOPMENT/SUPERVISION: The Senior Program Manager provides administrative supervision to Program Coordinators and is responsible for monitoring the quality and effectiveness of services delivered across programs. This role ensures compliance with agency policies and procedures and is responsible for completing annual performance evaluations for supervised staff. The Senior Program Manager actively participates in the recruitment and interview process for new hires, in collaboration with Program Coordinators, and identifies training needs to support staff development. They are responsible for coordinating and maintaining documentation related to staff training, and for delivering supervision through individual meetings, group sessions, and role modeling. In addition to supervisory responsibilities, the Senior Program Manager provides direct support to clients as needed. This includes assisting with activities of daily living such as personal care, medication management and administration, money management, nutrition, community outings, household responsibilities, and the development of interpersonal skills. The Senior Program Manager is also responsible for scheduling and attending appointments with clients when necessary, planning and overseeing recreational activities, and supervising clients both on-site and in the community. A key aspect of this role is fostering social engagement, ensuring community integration, and creating meaningful opportunities for clients to apply the skills they have learned in real-life settings. The Senior Program Manager serves as both a leader and a hands-on support, maintaining a strong commitment to person-centered care and quality outcomes. HOUSING SOLUTIONS AND CRISIS SUPPORT: The Senior Program Manager works closely with community members, service providers, and local landlords to address housing-related challenges for individuals served by the Developmental Services programs. In collaboration with Program Coordinators, the Senior Manager helps secure safe and appropriate housing for clients, supports client self-advocacy, and maintains consistent communication with guardians and other key stakeholders. During times of crisis or housing instability, the Senior Program Manager provides strategic guidance and implements positive intervention strategies to support clients. They are responsible for problem-solving in complex situations, developing creative and individualized solutions, and ensuring that clients have access to the resources and support necessary to maintain stable housing and well-being. QUALITY ASSURANCE AND COMPLIANCE: The Senior Program Manager will ensure that documentation meet compliance standards. They will develop a tracking system to monitor the completion of required documentation and other organizational tools. They will develop and implement effective tracking systems to monitor the timely completion of required documentation and utilize organizational tools to support accuracy, consistency, and accountability across all reporting processes. NETWORKING AND CONSULTATION / EDUCATION: The Senior Program Manager serves on agency committees as assigned and represents the division on statewide task forces when appropriate. They support Program Coordinators in the coordination of services as needed and deliver or facilitate staff training as requested and needed. The Senior Program Manager is responsible for implementing required training programs and ensuring staff compliance with training requirements. Additionally, they provide mediation and guidance to address staff concerns, resolving issues in collaboration with Program Coordinators to support a positive and effective work environment. INFORMATION MANAGEMENT, RECORD KEEPING, AND FISCAL MONITORING: The Senior Program Manager is responsible for completing a variety of clinical and administrative documentation related to billing, management information, and clinical purposes. They prepare reports as requested and regularly review management, outcome, and waiver budgets, advising the Division Director on any necessary adjustments. This role includes overseeing the timely and accurate completion of documentation by program staff, as well as fulfilling all required daily, weekly, and monthly reporting responsibilities. The Senior Program Manager also monitors client and program records to ensure all files are accurate, complete, and compliant with agency and regulatory standards. ADDITIONAL DUTIES IN SUPPORT OF ORGANIZATION: The Senior Program Manager will participate in the Developmental Services (DS) Emergency On-Call System, providing after-hours support as needed to ensure continuity of care and crisis response. Qualifications: Qualifications Bachelor's Degree preferred, or five years' experience in similar role or experience assisting in carrying out duties may be substituted for Bachelor's degree. May be willing to train a self-directed professional. Supervisory experience required. Experience working with individuals with developmental disabilities is strongly preferred. Must become delegated by DS RN to pass medications for specified residents within 6 months of employment. Valid Driver's License COMPUTER SKILLS REQUIRED: Typing and navigating, email usage, Microsoft office suite, familiarity with electronic health records strongly desired. PI86d88086dfbb-2004
Position Title: Senior Manager of Staffed Living and Supported Independent Living Job Location: Bennington, VT 05201 Education Level High School Salary Range: $56,638.40 - $60,091.20 Salary/year Job Shift: Day Job Category: Non-Credentialed Position Description: Description Why Join UCS: For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Under the direction of the Assistant Director of Developmental Services (DS), the Senior Program Manager is responsible for the oversight and effective operation of both the Staffed Living and Supported Independent Living programs. This leadership role includes providing strategic guidance, mentorship, and support to Program Coordinators across both service areas. The Senior Program Manager oversees the day-to-day operations of both programs, including supervision of staff, coordination of client services, residential household management, and housing placements. They are responsible for ensuring that all services are delivered in compliance with applicable regulations, policies, and best practices. Additionally, the Senior Program Manager is expected to stay informed on the status and support needs of Public Safety clients within the Staffed Living program, ensuring that services are responsive and appropriate. This position plays a key role in maintaining high standards of care and promoting the independence and well-being of all individuals served. MAJOR RESPONSIBILITIES: PROGRAM DEVELOPMENT/SUPERVISION: The Senior Program Manager provides administrative supervision to Program Coordinators and is responsible for monitoring the quality and effectiveness of services delivered across programs. This role ensures compliance with agency policies and procedures and is responsible for completing annual performance evaluations for supervised staff. The Senior Program Manager actively participates in the recruitment and interview process for new hires, in collaboration with Program Coordinators, and identifies training needs to support staff development. They are responsible for coordinating and maintaining documentation related to staff training, and for delivering supervision through individual meetings, group sessions, and role modeling. In addition to supervisory responsibilities, the Senior Program Manager provides direct support to clients as needed. This includes assisting with activities of daily living such as personal care, medication management and administration, money management, nutrition, community outings, household responsibilities, and the development of interpersonal skills. The Senior Program Manager is also responsible for scheduling and attending appointments with clients when necessary, planning and overseeing recreational activities, and supervising clients both on-site and in the community. A key aspect of this role is fostering social engagement, ensuring community integration, and creating meaningful opportunities for clients to apply the skills they have learned in real-life settings. The Senior Program Manager serves as both a leader and a hands-on support, maintaining a strong commitment to person-centered care and quality outcomes. HOUSING SOLUTIONS AND CRISIS SUPPORT: The Senior Program Manager works closely with community members, service providers, and local landlords to address housing-related challenges for individuals served by the Developmental Services programs. In collaboration with Program Coordinators, the Senior Manager helps secure safe and appropriate housing for clients, supports client self-advocacy, and maintains consistent communication with guardians and other key stakeholders. During times of crisis or housing instability, the Senior Program Manager provides strategic guidance and implements positive intervention strategies to support clients. They are responsible for problem-solving in complex situations, developing creative and individualized solutions, and ensuring that clients have access to the resources and support necessary to maintain stable housing and well-being. QUALITY ASSURANCE AND COMPLIANCE: The Senior Program Manager will ensure that documentation meet compliance standards. They will develop a tracking system to monitor the completion of required documentation and other organizational tools. They will develop and implement effective tracking systems to monitor the timely completion of required documentation and utilize organizational tools to support accuracy, consistency, and accountability across all reporting processes. NETWORKING AND CONSULTATION / EDUCATION: The Senior Program Manager serves on agency committees as assigned and represents the division on statewide task forces when appropriate. They support Program Coordinators in the coordination of services as needed and deliver or facilitate staff training as requested and needed. The Senior Program Manager is responsible for implementing required training programs and ensuring staff compliance with training requirements. Additionally, they provide mediation and guidance to address staff concerns, resolving issues in collaboration with Program Coordinators to support a positive and effective work environment. INFORMATION MANAGEMENT, RECORD KEEPING, AND FISCAL MONITORING: The Senior Program Manager is responsible for completing a variety of clinical and administrative documentation related to billing, management information, and clinical purposes. They prepare reports as requested and regularly review management, outcome, and waiver budgets, advising the Division Director on any necessary adjustments. This role includes overseeing the timely and accurate completion of documentation by program staff, as well as fulfilling all required daily, weekly, and monthly reporting responsibilities. The Senior Program Manager also monitors client and program records to ensure all files are accurate, complete, and compliant with agency and regulatory standards. ADDITIONAL DUTIES IN SUPPORT OF ORGANIZATION: The Senior Program Manager will participate in the Developmental Services (DS) Emergency On-Call System, providing after-hours support as needed to ensure continuity of care and crisis response. Qualifications: Qualifications Bachelor's Degree preferred, or five years' experience in similar role or experience assisting in carrying out duties may be substituted for Bachelor's degree. May be willing to train a self-directed professional. Supervisory experience required. Experience working with individuals with developmental disabilities is strongly preferred. Must become delegated by DS RN to pass medications for specified residents within 6 months of employment. Valid Driver's License COMPUTER SKILLS REQUIRED: Typing and navigating, email usage, Microsoft office suite, familiarity with electronic health records strongly desired. PI86d88086dfbb-2004
United Counseling Services
Bennington, Vermont
Position Title: Accounts Receivable Client Coordinator Job Location: Bennington, VT 05201 Education Level High School Salary Range: $22.00 - $23.50 Hourly Job Shift: Day Job Category: Non-Credentialed Position Description: Description Why join UCS? Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County. As a proud affiliate of Vermont Care Partners-a statewide network of 16 non-profit community-based agencies-we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Why is UCS a great place to work? Qualifications: Qualifications Under the direction of the Controller, the AR Client Coordinator is responsible for the First Party accounts receivable functions and maintains current payer information on all applicable clients, demonstrates up-to-date knowledge of UCS fee policy, and processes accurate bills to ensure that payments to the Agency are received in a timely manner. MAJOR RESPONSIBILITIES: BILLING: Collect fees and enter payments into the electronic health record. Reconciles cash, checks, and credit cards to daily fee sheet. Processes all first party client adjustments, write-offs, credits, and refunds. Reconciles the payment report to the cash receipts journal on a monthly basis. Processes and mails client statements before the 15th of each month. Monitoring timely receipt of payment and investigating and resolving discrepancies. Discretely meet with clients to resolve financial issues including set-up of payment arrangements along with follow-up. Consults with the Clinicians/Operations on any client financial concern. Contact clients regarding outstanding account balances. Demonstrates and shares thorough knowledge of the relationship between first-party, Medicaid, and third-party reimbursements to maximize and expedite collected funds for any given service. Maintains digital HIPAA compliant copies of all pertinent billing and workflow information. Daily follow-up is done. Track assigned KPI's. Close the month in a timely manner, running month end reports and rebilling and reprocessing denials Serves as a Superuser in the Avatar EHR system and an active liaison via Basecamp for UEMR. RECORD KEEPING: Maintain client first party accounts in electronic health record and update related spreadsheets as needed. Update client accounts based on payment or contact information. CLERICAL: Keeps digital PDF copies of final statements for each month. OTHER: Serves on staff committees and attends weekly, bi-weekly, monthly, and other staff meetings as requested. Completes special projects and other duties when assigned. Provides backup for AR staff and Managed Care Coordinator as needed. Works closely with the Controller and Finance staff in resolving issues and initiating new procedures. In addition to the above, performs other duties as assigned. REQUIRED QUALIFICATIONS: High school diploma or equivalent 3 - 5 years relevant experience Computer skills required Valid Driver's License PI4046de1e96d1-4306
Position Title: Accounts Receivable Client Coordinator Job Location: Bennington, VT 05201 Education Level High School Salary Range: $22.00 - $23.50 Hourly Job Shift: Day Job Category: Non-Credentialed Position Description: Description Why join UCS? Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County. As a proud affiliate of Vermont Care Partners-a statewide network of 16 non-profit community-based agencies-we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Why is UCS a great place to work? Qualifications: Qualifications Under the direction of the Controller, the AR Client Coordinator is responsible for the First Party accounts receivable functions and maintains current payer information on all applicable clients, demonstrates up-to-date knowledge of UCS fee policy, and processes accurate bills to ensure that payments to the Agency are received in a timely manner. MAJOR RESPONSIBILITIES: BILLING: Collect fees and enter payments into the electronic health record. Reconciles cash, checks, and credit cards to daily fee sheet. Processes all first party client adjustments, write-offs, credits, and refunds. Reconciles the payment report to the cash receipts journal on a monthly basis. Processes and mails client statements before the 15th of each month. Monitoring timely receipt of payment and investigating and resolving discrepancies. Discretely meet with clients to resolve financial issues including set-up of payment arrangements along with follow-up. Consults with the Clinicians/Operations on any client financial concern. Contact clients regarding outstanding account balances. Demonstrates and shares thorough knowledge of the relationship between first-party, Medicaid, and third-party reimbursements to maximize and expedite collected funds for any given service. Maintains digital HIPAA compliant copies of all pertinent billing and workflow information. Daily follow-up is done. Track assigned KPI's. Close the month in a timely manner, running month end reports and rebilling and reprocessing denials Serves as a Superuser in the Avatar EHR system and an active liaison via Basecamp for UEMR. RECORD KEEPING: Maintain client first party accounts in electronic health record and update related spreadsheets as needed. Update client accounts based on payment or contact information. CLERICAL: Keeps digital PDF copies of final statements for each month. OTHER: Serves on staff committees and attends weekly, bi-weekly, monthly, and other staff meetings as requested. Completes special projects and other duties when assigned. Provides backup for AR staff and Managed Care Coordinator as needed. Works closely with the Controller and Finance staff in resolving issues and initiating new procedures. In addition to the above, performs other duties as assigned. REQUIRED QUALIFICATIONS: High school diploma or equivalent 3 - 5 years relevant experience Computer skills required Valid Driver's License PI4046de1e96d1-4306