Solid Waste Disposal Authority of Baldwin Co AL

JOB DESCRIPTION Full Time Hourly Starting Rate: $17.04 FLSA Classification: Non-exempt Application Deadline: June 9, 2025 Benefits: Full-time employees are eligible for benefits. These benefits include: Sick and Annual Leave Competitive and Affordable Medical, Dental, and Vision Insurance Retirement benefits through the Retirement Systems of Alabama Free Employee Assistance Program Life Insurance Long Term Disability Insurance 14 Paid Holidays Flexible Spending Account Free AirMed Care: Ambulance (Ground and Air Coverage) Deferred Compensation Plan Options Short Term Disability Options Summary: This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer service to include, but not limited to: activating new accounts, terminating accounts, completing applications, moves and changes and resolving customer complaints and problems. The position is also responsible for maintaining account notes and documenting phone conversations and written requests. Essential Job Functions: Billing Maintain billing and collection documentation in an auditable state. Process new accounts, terminated accounts and resolve problem accounts. Work with Mobile Home Parks/Condos/RV Parks/Apartments owners to determine rates and account status of current residents. Prepare all documentation necessary to request debits, credits and balance adjustments to accounts. Perform research, as needed, to ensure accurate records of property, probate and addressing. Collections Post payments received to the proper account and maintain accurate files to the satisfaction of state audit requirements. Process customers walk in payments and prepare the necessary documents for an accurate paper trail. Request and process route audits from collections drivers to rectify account questions, process paperwork and document all changes. Work Social Security and Low-Income Exemption applications and maintain the records in an auditable state. Fax and/or provide reports to Route Supervisors on a daily basis of new and/or terminated customers or service changes. Process and post payments for Waste Accounting clients and maintain records in an auditable state. Handle returned mail by working with property records, internet service and local phone records to locate where resident currently resides. Post payments to residential accounts. Coordinate with the Solid Waste Officer in building his/her case file. Prepare documentation to request account adjustments. Customer Service Handle customer complaints, record the complaint and resolve the issue, if it involves another department forward a copy to the department and track the complaint until it is resolved. Inform customers of allowed exemptions and send out letters and applications to qualifying residents. Assist customers with determining correct account status, i.e. Full Time, Seasonal, Vacant or Commercial. Miscellaneous Serve as back-up for Scale Operator or front-desk as necessary. Maintain effective working relationships with public. Prepare bank deposits and verify all returned slips. JOB REQUIREMENTS Education and Experience: High school diploma or equivalent. Two (2) years accounting experience. Any equivalent combination of experience and training that provides the knowledge, skills, and abilities necessary to perform the work. Accounts Receivable and Accounts Payable experience desired. Experience with computerized accounting systems desired. Experience in service-oriented field with heavy customer service preferred. Special Requirements: Self-motivated and team player. Willing to work nonstandard hours as necessary. Willing to travel as required. Ability to work under stress of recurring deadlines. Physical Requirements: This position requires the employee to see well enough to read and write; hear well enough to respond to verbal communications and speak well enough to answer questions in a polite, courteous manner. Occasionally required to stand and walk with prolonged periods of sitting at a desk and working on a computer with the ability to reach with hands and arms; Body movement of mobility to bend, move, stand, and lift. Must occasionally lift and/or move up to 15 pounds. Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Candidate must be able to perform the duties of this position in various office settings when necessary. Tasks may be performed with some exposure to adverse environmental conditions, such as extreme heat or extreme cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Work is generally in a moderately noisy location (e.g. business office, maintenance shops, HVAC systems, light to moderate traffic). PI8829f73c5-

JOB DESCRIPTION FT Hourly Rate : Starting $17.04 Status: Non-exempt; Safety Sensitive Benefits: Full-time employees are eligible for benefits. Health Insurance begins 1st of the month following hire date: Sick and Annual Leave 14 Paid Holidays Competitive and Affordable Medical, Dental, and Vision Insurance Retirement benefits through the Retirement Systems of Alabama Basic Life Insurance $30,000 Free Employee Assistance Program Free Long Term Disability Insurance Free AirMed Care: Ambulance (Ground and Air Coverage) Flexible Spending Account Deferred Compensation Plan Options Short Term Disability Options Summary: The Solid Waste Technician performs routine manual labor which does not require a high degree of skill; may drive trucks and light tractors and related work as apparent or assigned. In most cases, the SWT will work under immediate direction of an employee of higher grade or a foreman. Essential Job Functions: Performs related manual labor as required. Mows grass, prunes shrubs, rakes grass, removes trash from SWDA property and sorts recycling materials. Builds, repairs, and delivers/replaces garbage carts; Must be capable of lifting garbage carts. Must be capable of operating collection trucks. Automotive/Fleet detailing May drive or operate any collection truck or vehicle that does not require CDL. May drive pick-ups on light hauls. JOB REQUIREMENTS Required Skills, Abilities and Knowledge: Basic skills in the operation, maintenance and safe use of trucks and light tractors; basic knowledge of the problems involved in operating assigned equipment; general knowledge of traffic rules and regulations; Knowledge of safety rules, including accident causes and prevention (taught on the job); ability to maintain effective working relationships with associates and general public; ability to effectively communicate in a courteous manner. Special Requirements: Must possess a valid Driver's License. (Commercial Driver's License required for promotion.) Must successfully complete a pre-employment physical, drug screening and background check. Willing to work overtime and weekends in emergencies or when required. Willing to comply with the following dress standards: clean, neat attire with appropriate foot and hand gear. Willing to work evening shifts; Willing to go pick up garbage; Ability to follow directions; Willing to assist mechanics as needed. Physical Requirements: See well enough to read, write and safely operate garbage truck; Hear well enough to respond to verbal communications; Speak well enough to answer questions in a polite, courteous manner. Wear PPE to minimize exposure to hazards that cause serious workplace injuries and illnesses. Body mobility to perform inspections and operate vehicle; Body movement of mobility to bend, move, stand, and lift. Use of hands and fingers to perform manual work. Physical dexterity sufficient to operate lever, gears, etc. Ability to lift and/or move up to 50 pounds and occasionally lift and/or move 100 pounds. Frequently standing and walking to complete daily tasks, sitting when driving and operating vehicle or equipment, climbing onto equipment, and using foot controls to operate vehicle or equipment. Occasionally kneeling, bending or crouching when monitoring vehicle, and balancing when mounting and dismounting; daily lifting shovels, tools and other equipment, pushing/pulling equipment, reaching for of handling tools and supplies. Tasks are regularly performed with exposure to adverse environmental conditions, such as extreme heat or extreme cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. PI3ca8fdb9bf35-7565

JOB DESCRIPTION Full Time Hourly Rate: Starting $17.04 Status: Non-exempt; Safety Sensitive Benefits: Full-time employees are eligible for benefits. Health Insurance begins 1st of the month following hire date: Sick and Annual Leave 14 Paid Holidays Competitive and Affordable Medical, Dental, and Vision Insurance Retirement benefits through the Retirement Systems of Alabama Basic Life Insurance $30,000 Free Employee Assistance Program Free Long Term Disability Insurance Free AirMed Care: Ambulance (Ground and Air Coverage) Flexible Spending Account Deferred Compensation Plan Options Short Term Disability Options Summary: The Solid Waste Technician performs routine manual labor which does not require a high degree of skill; may also drive trucks and light tractors while in a training status and related work as apparent or assigned. In most cases, the SWT will work under immediate direction of an employee of higher grade or a foreman. This position requires reporting to multiple locations, as needed, to support various operational needs across our organization. Essential Functions: Performs related manual labor as required. Performs general landscaping duties such as mowing grass, pruning shrubs, raking grass, and removing trash from SWDA property. May drive pick-ups on light hauls. May drive or operate small tractor, mower, truck/vehicle that does not require CDL, often off-road trucks. May drive pick-ups on light hauls. Performs general daily maintenance on equipment, including but not limited to greasing and fueling heavy equipment. Details trucks and equipment. JOB REQUIREMENTS Required Skills, Abilities and Knowledge: Basic skills in the operation, maintenance and safe use of trucks and light tractors; basic knowledge of the problems involved in operating assigned equipment; general knowledge of traffic rules and regulations; Knowledge of safety rules, including accident causes and prevention (taught on the job); ability to maintain effective working relationships with associates and general public; ability to effectively communicate in a courteous manner. Special Requirements: Must possess a valid Driver's License. (Commercial Driver's License required for promotion.) Must successfully complete a pre-employment physical, drug screening and background check. Willing to work overtime and weekends in emergencies or when required. Willing to comply with the following dress standards: clean, neat attire with appropriate foot and hand gear. Willing to work evening shifts; Willing to go pick up garbage; Ability to follow directions; Willing to assist mechanics as needed. Physical Requirements: See well enough to read, write and safely operate garbage truck; Hear well enough to respond to verbal communications; Speak well enough to answer questions in a polite, courteous manner. Wear PPE to minimize exposure to hazards that cause serious workplace injuries and illnesses. Body mobility to perform inspections and operate vehicle; Body movement of mobility to bend, move, stand, and lift. Use of hands and fingers to perform manual work. Physical dexterity sufficient to operate lever, gears, etc. Ability to lift and/or move up to 50 pounds and occasionally lift and/or move 100 pounds. Frequently standing and walking to complete daily tasks, sitting when driving and operating vehicle or equipment, climbing onto equipment, and using foot controls to operate vehicle or equipment. Occasionally kneeling, bending or crouching when monitoring vehicle, and balancing when mounting and dismounting; daily lifting shovels, tools and other equipment, pushing/pulling equipment, reaching for of handling tools and supplies. Tasks are regularly performed with exposure to adverse environmental conditions, such as extreme heat or extreme cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. PI5048dcf57e29-7566