Hyatt Vacation Ownership

JOB SUMMARY Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). $32.50/hr Training Pay The Sales Associate position pays a base wage of $16.50 per hour with production pay. CANDIDATE PROFILE Education and Experience Required:High school diploma or GED Proficiency in English Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law. Preferred:One-year related experience Successful Candidates Will Be Willing To: Work at night (occasionally) Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. Follow up on referrals/leads from owners. Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information. Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals). Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests. Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site. Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs. Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. Practice and continue to develop and improve sales script and presentation. Ensure clear understanding of finance options and present as an approach to ownership. Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc). Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor. Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals. Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests. Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales. Review details of contracts with prospective owners and Owners once they decide on purchase. Thoroughly review loan applications and financial documents with the customer and ensure completed properly. Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings. Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality. Complete purchase summary worksheet at end of each sale. Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities. Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information. Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner. Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. Demonstrate total understanding of the culture and processes of the organization. Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners). Participate in formal training sessions offered by management team. Attend daily huddles and regularly scheduled team/manager meetings. Assist in the development and mentoring of other Sales/Membership Executives as requested. Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building. Perform other duties as assigned. Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc). Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This role is an in person role located in San Antonio, TX Please note, this production- based position receives an hourly base + heavily weighted commission and bonuses offered. oUp to $2000 sign on bonus potential • Up to $2000 with 1 year of timeshare experience - $1,000 paid after training, $1,000 paid after six months of employment • Up to $1000 with no timeshare experience - $500 paid after training, $500 paid after six months of Employment o Additional terms and conditions apply to the Sign-on Bonus Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations. Provides the highest level of service to exceed budgeted sales presentations and volume production goals. Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services. Use persuasive techniques that maximize revenue while maintaining existing guest loyalty. Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone. Available to work various shifts, holidays, and weekends. Concierge, and/or sales experience preferred. Position may require background and drug screening, in accordance with state and local requirements. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Relocation Benefits Available Salary Range: $160,000-$190,000 JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, ancillary sales and revenue generation. Ensures implementation of the Hyatt Vacation Club brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increased profitability. Holds property leadership team accountable for strategy execution and guides their individual professional development. Ensures the objectives and goals of Hyatt Vacation Club, Condominium Owner Boards (COB) and work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Represents Hyatt Vacation Club brand values in all leadership actions. JOB SPECIFIC TASKS Leading Property Strategy, Operations, and Management of Department Budgets Develop a property strategy that is aligned with the brand-s business strategies. Stay highly visible and interfaces with owners and guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Analyze business results and works with executive committee to develop an effective strategy to address needs. Make key decisions and oversees execution, remove obstacles to success and ensures adequate resources are available to achieve business results. Review financial reports and statements to determine how business unit is performing against budget. Work with executive committee to determine areas of concern and develop strategies to improve the property-s financial performance. Ensure capital expenditure funds are being used to address the priorities outlined in the brand business strategy. Ensure service programs are in place and executed against. Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details. Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day Review and follow-up on property GSS scores and comments Walk the property to ensure public spaces, grounds, work, public, and kitchen areas meet sanitation and cleanliness/maintenance standards. Managing Owner Relationships Oversee Condominium Owners Associate (COA) management in accordance with legal requirements of the State Statue. Develop a mutually beneficial relationship with the board of directors. Organize, document and oversee COA meetings in accordance with Association Governance requirements of the State. Work with COA to establish budget and Reserve funding for capital expenditures. Influence COA to maintain and accept Brand Standard changes. Remain current of government regulations and legislation in order to manage the associate relations program to ensure/enforce consistent and fair application and compliance of Marriott, State, and Federal regulations. Maintain legally required Condominium Management license within the State of property. Supporting Brand, Ancillary Sales, and Sales and Marketing Strategy Champion change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Partner with Sales and Marketing team to support Sales and Marketing initiatives. Support the ancillary sales strategy and encourage leadership team to develop effective revenue management strategies and set aggressive goals that will help drive the property-s financial performance. Stay perceptive of market conditions and communicate changes and potential revenue opportunities to leadership team. Develop innovative means for capturing new streams of revenue through property amenities. Managing Profitability Strive to maintain profit margins without compromising owner/guest or associate satisfaction. Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Measure, analyze, and communicate property performance using a variety of financial/non financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data Update and communicate profit forecasts to associates/managers Review property performance on period basis with Regional Leadership Maintaining Revenue Management goals Maintain close relationship with the Innovation, Planning, and Supply Maximization (iPSM) discipline to collectively manage the inventory maximization during normal operations and during peak periods of construction and renovations. Generate property revenue, aside from room usage, via ancillary channels and other creative means. Managing and Conducting Human Resource activities Hire executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Establish a presence with associates on property and actively solicits associate feedback. Utilize an -open door- policy and reviews associate satisfaction results to identify and address associate problems or concerns. Ensure associates are treated fairly and equitably. Lead associates through property changes and help them transition into new property roles. Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle). Facilitate cross training to support associate professional growth and operational excellence. Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). Monitor local hiring and compensation trends for like positions; ensure that the organization understands any change in fundamentals. Conduct performance review process for associates (including LPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.). Support recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs. CANDIDATE PROFILE Education and Experience Required Minimum: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, finance and accounting, or related professional area. OR 4-year bachelor-s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, finance and accounting, or related professional area. Preferred: General Manager experience in limited or full service property or timeshare resort. Ability and willingness to work flexible hours including weekends, holidays and late nights. Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. Management Competencies Leadership Professional Demeanor - Conveying an image that is consistent with the Marriott-s values; demonstrating the qualities, traits, and demeanor (excluding intelligence, competence, or special talents) that command leadership respect; leads with high integrity. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. Creativity and Innovation: Forward thinking with the ability to come up with unusual or clever ideas about products, services or work situations; challenges the status quo, developing and trying different and novel ways to deal with work problems and opportunities. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott-s Spirit to Serve. Locally Engaged - Personally connected with local community, venues, special events, history, and culture; able to build networks with local public officials, corporate executives . click apply for full job details