ClareMedica Health Partners LLC

Position Title: Referral Coordinator Location: Palm Beach Gardens, FL 33410 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The primary duty of a Referral Coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral Coordinators set appointments, send reminders, and provide patients with information about referral appointments. DUTIES AND RESPONSIBILITIES Schedules, solves problems, communicates, and coordinates referral appointments with outside specialists upon receipt of the Referral Order from designated Claremedica Provider. Maintains a current working knowledge of all health plan carrier requirements for referral request authorizations and approval requirements. Provide excellent service and attention to customers when face-to-face or through phone conversations. Schedule initial and follow up appointments for specialist and imaging facilities. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialists. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians, including requesting medical records as needed. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Misc. administrative tasks as required by the Referral Management Supervisor. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High school diploma, GED or equivalent experience required. Minimum of 1 year of experience processing referrals, as an MA or other clinical/front desk experience preferred. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information. Exceptional oral and written communication skills, time management skills and organizational skills. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Mindset focused on resolving problems for patients and achieving team goals. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to act calmly in busy or stressful situations. Demonstrated strong listening skills. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation. Ability to work effectively within role independently and with other team members. Ability to organize and complete work in a timely manner. Detail-oriented to ensure accuracy of reports and data. Proficiency with the ability to problem solve, multitask, and carry out instructions. Ability to read, write and effectively communicate in English. Bilingual is a plus. HIPAA and AHCA experience preferred. Healthcare experience preferred. EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PIdad47f1574f2-3134

Position Title: Lead Referral Coordinator Location: Plantation, FL 33332 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The Lead Referral Coordinator is a senior-level role responsible for overseeing the referral coordination team and ensuring consistent, high-quality support for patients and providers. In addition to managing the most complex referral cases, this position provides training and guidance to team members, monitors workflow and compliance with referral protocols, and serves as the primary liaison between referral staff and clinic leadership. Lead Referral Coordinators play a key role in maintaining efficiency, resolving escalated issues, and fostering a collaborative team environment that supports seamless patient care. DUTIES AND RESPONSIBILITIES Oversee the referral coordination team, ensuring efficient workflow and adherence to referral protocols. Manage the most complex or escalated referral cases, including those requiring extensive insurance approvals or multi-specialty coordination. Train, mentor, and support Referral Coordinators I and II, providing guidance on processes and problem-solving strategies. Serve as liaison between referral staff, providers, and clinic leadership to improve referral processes and resolve systemic challenges. Monitor referral documentation, timeliness, and compliance to maintain quality and patient safety standards. Advocate for patients when navigating the healthcare system, financial barriers, or insurance requirements. Build and maintain relationships with specialists, community resources, and service providers to streamline referral processes. Review referral reports and tracking metrics, providing feedback to leadership on opportunities for improvement. Perform administrative and supervisory tasks as assigned by the Referrals and Medical Records Manager or clinic leadership. SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities but provides peer leadership and support to clinical staff. QUALIFICATIONS/REQUIREMENTS Education: High school diploma, GED, or equivalent experience (required). Advanced training, certifications, or coursework in healthcare administration, management, or related fields preferred. Experience: Minimum 3 years of experience in referral coordination, healthcare administration, or a related role, including supervisory or team lead responsibilities. Demonstrated proficiency with healthcare systems and EMR platforms required. Knowledge: In-depth knowledge of HIPAA and AHCA regulations, medical terminology, referral processes, products, services, standards, policies, and procedures. Expertise in insurance authorizations, prior approvals, and complex case management. Familiarity with workflow management, quality assurance, and team leadership in a clinical setting. Skills: Exceptional communication, leadership, organizational, and problem-solving skills. Ability to manage escalated cases, mentor staff, coordinate workflow, and ensure team compliance under high-volume conditions. Highly detail-oriented with strong accuracy in data, documentation, and reporting. Technical Proficiency: Advanced proficiency in Microsoft Office Suite, EMR systems, and other healthcare technology. Ability to train and support staff on technical systems and workflow processes. Leadership: Prior supervisory experience for external candidates, or demonstrated leadership aptitude and competency for internal promotion candidates. Additional: Professional and courteous communication with patients, providers, staff, and external partners. Bilingual (English/Spanish or English/Creole) preferred. Strong leadership and mentoring capabilities, fostering a collaborative and efficient team environment. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards This job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instructions, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, with or without cause, with or without notice. PIb8e0e0eaa5-

Position Title: Referral Coordinator - Bilingual Spanish Location: Tampa, FL 33612 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The primary duty of a Referral Coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral Coordinators set appointments, send reminders, and provide patients with information about referral appointments. DUTIES AND RESPONSIBILITIES Schedules, solves problems, communicates, and coordinates referral appointments with outside specialists upon receipt of the Referral Order from designated Claremedica Provider. Maintains a current working knowledge of all health plan carrier requirements for referral request authorizations and approval requirements. Provide excellent service and attention to customers when face-to-face or through phone conversations. Schedule initial and follow up appointments for specialist and imaging facilities. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialists. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians, including requesting medical records as needed. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Misc. administrative tasks as required by the Referral Management Supervisor. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High school diploma, GED or equivalent experience required. Minimum of 1 year of experience processing referrals, as an MA or other clinical/front desk experience preferred. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information. Exceptional oral and written communication skills, time management skills and organizational skills. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Mindset focused on resolving problems for patients and achieving team goals. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to act calmly in busy or stressful situations. Demonstrated strong listening skills. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation. Ability to work effectively within role independently and with other team members. Ability to organize and complete work in a timely manner. Detail-oriented to ensure accuracy of reports and data. Proficiency with the ability to problem solve, multitask, and carry out instructions. Ability to read, write and effectively communicate in English. Bilingual is a plus. HIPAA and AHCA experience preferred. Healthcare experience preferred. EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PI42cbd5-

Position Title: Referral Coordinator Location: Miami, FL 33144 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The primary duty of a Referral Coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral Coordinators set appointments, send reminders, and provide patients with information about referral appointments. DUTIES AND RESPONSIBILITIES Schedules, solves problems, communicates, and coordinates referral appointments with outside specialists upon receipt of the Referral Order from designated Claremedica Provider. Maintains a current working knowledge of all health plan carrier requirements for referral request authorizations and approval requirements. Provide excellent service and attention to customers when face-to-face or through phone conversations. Schedule initial and follow up appointments for specialist and imaging facilities. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialists. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians, including requesting medical records as needed. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Misc. administrative tasks as required by the Referral Management Supervisor. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High school diploma, GED or equivalent experience required. Minimum of 1 year of experience processing referrals, as an MA or other clinical/front desk experience preferred. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information. Exceptional oral and written communication skills, time management skills and organizational skills. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Mindset focused on resolving problems for patients and achieving team goals. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to act calmly in busy or stressful situations. Demonstrated strong listening skills. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation. Ability to work effectively within role independently and with other team members. Ability to organize and complete work in a timely manner. Detail-oriented to ensure accuracy of reports and data. Proficiency with the ability to problem solve, multitask, and carry out instructions. Ability to read, write and effectively communicate in English. Bilingual is a plus. HIPAA and AHCA experience preferred. Healthcare experience preferred. EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PIfe56-3137