North Easton Savings Bank

Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today , you're taking a step towards investing in your tomorrow . Shop Local. Bank Local. Work Local. Under the supervision of the Collections Manager, performs a variety of financial and regulatory tasks to collect delinquent Residential, Consumer and Commercial loans ensuring compliance with all state and federal lending regulations. This is a hybrid position reporting to the Bank's main office in South Easton, MA 2 - 3 times per week. Only candidates currently located within a reasonable commuting distance will be considered. Essential Job Responsibilities The essential functions include, but are not limited to the following: Performs collection activities on all residential and consumer loans serviced including participation and investor loans in adherence to all applicable federal, state, local regulations, investor guidelines, mortgage insurance guidelines, and servicing agreements. Reviews delinquent accounts to ensure payments are properly credited in compliance with state and federal lending regulations. Includes review of the unapplied report Contacts customers regarding delinquent accounts according to schedules established by the Bank or investors by telephone, letters, and personal visits. Research's lost checks and payments and recommends account updates based on research. Provides recommendations for repossessions, charge offs and foreclosures to the Collections Manager. Under the guidance of the Collections Manager, coordinates legal action with attorneys. Ensures the Bank's reporting to the credit bureaus is accurate. Processes all inquiries regarding credit reporting through E- Oscar, ensuring the response is processed within regulatory guidelines. Orders property inspections and valuations on past due loans and delinquent tax loans. Works with vendors on securing collateral, including OREO properties and vehicles. Recommends and negotiates loan modification and other loss mitigation solutions as appropriate. Underwrites the hardship packages in accordance with Bank guidelines, investor guidelines and PMI guidelines, when applicable. Assists in the prepares of all delinquency and collection area reports for management and the Boards. Ensures that all collection activities are properly conducted and documented. All documentation is maintained and held in accordance with the retention guidelines. Processes monthly default reporting within the established guidelines for all investor, participation, and Private Mortgage Insurance Companies. Reviews and updates monitoring of non-escrow delinquent real estate taxes on a quarterly basis. Conducts follow up as necessary until the issue is resolved. Participates in the delinquent tax review quarterly meeting. Files small claims actions and represents the Bank at court proceedings on delinquent or charged off loans. Monitors and manages accounts with customers in bankruptcy. Updates the core system accordingly for accurate reporting. Obtains appraisals on delinquent real estate or OREO (Other Real Estate Owned) per practice. Assists the Collections Manager with facilitating the preservation and disposition of OREO property. Assists in the preparation for the sale of repossessed collateral per Bank policy. Utilizes the Bank's collection platform to create efficiency in monitoring and improve reporting. Maintains thorough knowledge and understanding of Bank policies, procedures, guidelines, and philosophies. Ensures compliance with all applicable federal, state, and local regulation including but not limited to: Fair Debt Collections Practices Act, 940 CMR 7.00: Debt Collection Regulations, MGL Chapter 194 An Act Preventing Unlawful and Unnecessary Foreclosures, UDAAP, RESPA, Flood Disaster Protection Act, Fair Credit Reporting, Regulation Z (Truth in Lending), Regulation B (CRA), Bank Secrecy Act, Regulation P (Privacy of Consumer Financial Information), Service Members Civil Relief Act of 2003. Assisting in loan servicing activities and other duties as assigned. Requirements: Bachelor's degree preferred; high school diploma or equivalent coupled with relevant comparable work experience required. Minimum 5 (five) years relevant experience, preferably within a financial institution. Strong knowledge of Fannie Mae, Freddie Mac, SBA or PMI servicing default guidelines and collections required. Strong verbal, written, and human relations skills. High level of attention to detail, and the ability to meet deadlines. Ability to deal tactfully with customers. Bi-lingual ability is a plus. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 Compensation details: 23-30.5 Hourly Wage PIe6b446ee195f-6457

Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today , you're taking a step towards investing in your tomorrow . Shop Local. Bank Local. Work Local. Position Summary: As a Relationship Banker, you'll play a key role in making NESB customers feel welcomed and valued every time they visit one of our branches. Tapping into your exceptional customer service skills, you'll assist customers by leveraging a comprehensive understanding of deposit and consumer loan products to efficiently and accurately process customer requests. What you will do: Your upbeat and enthusiastic demeanor will shine as you engage with customers, providing them with valuable financial education and guiding them through our range of banking products and services tailored to their needs. A typical day will have you: Greeting and welcoming customers courteously, identifying their financial needs and providing excellent service. Meeting assigned customer service and sales goals while recommending appropriate solutions and referring to product specialists when necessary. Completing customer requests, including account openings, maintenance, and routine transactions such as deposits and withdrawals, check cashing, etc. Maintaining and balancing cash drawers, reconciling discrepancies to ensure accuracy. Complying with bank operations and security procedures, participating in dual-control functions and maintaining customer traffic surveys. Developing and deepening customer relationships by efficiently resolving issues and enhancing knowledge of bank products and services. Following all bank security, compliance, and established policies and procedures. Requirements: To thrive in this role, you will need: A high school diploma or equivalent with 1-3 years of related cash handling customer-facing experience. You have enjoyed assisting customers in retail stores, restaurants, etc. Exceptional customer service skills. You are a strong communicator who easily engages with people. Proven cross-selling experience. You make relevant product recommendations that will benefit the customer. A dedication to detail and efficiency. You take pride in delivering accurate and timely work that enhances the customer experience. Strong computer and math skills, with a commitment to confidentiality. You utilize technology effectively to streamline processes while safeguarding sensitive information. High level of accountability, teamwork, and a growth mindset. You actively seek feedback and collaborate with others to drive continuous improvement in both personal and team performance. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands: This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 Compensation details: 19.25-20.25 Hourly Wage PI0cbd8d3f156f-9996

Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Recognized as a Top Place to Work, our continued investment in growth and innovation doesn't end with just our products and services - let NESB invest in your tomorrow by starting a career with us today . Shop Local. Bank Local. Work Local. Position Summary As a Contact Center Representative, you'll be an important part of how NESB supports customers beyond the branch. Serving as a knowledgeable and friendly resource, you'll assist customers with their banking needs through phone, email, and other digital channels. Leveraging your strong communication and problem-solving skills, you'll provide accurate information, resolve issues, and recommend banking solutions that help customers reach their financial goals. What you will do In this role, you'll support customers while helping the Contact Center meet service and sales goals. A typical day may include: Answering incoming calls and electronic inquiries from customers seeking assistance with accounts, products, and services. Greeting customers professionally and identifying their needs while providing exceptional service. Processing account-related requests including deposits, withdrawals, payments, and general account inquiries. Recommending relevant banking products and services based on customer needs and referring customers to specialists when appropriate. Following up with customers through outbound calls to assist with service requests or welcome them to new products and services. Meeting or exceeding service, productivity, and referral goals established by the bank. Navigating internal systems and online resources to efficiently assist customers and document interactions. Handling customer concerns with professionalism, empathy, and effective problem-solving. Maintaining compliance with all bank policies, procedures, security standards, and regulatory requirements. Participating in required regulatory and internal training programs. Supporting the overall success of the Contact Center team. Requirements: To thrive in this role, you will need: A high school diploma or equivalent. One to two (1-2) years of banking, contact center, or customer-facing service experience preferred. Exceptional customer service skills with the ability to build rapport quickly. Strong verbal and written communication skills with clear, professional phone etiquette. Comfort working with computers, including data entry and web-based applications. The ability to navigate multiple systems while maintaining engaging customer conversations. Strong attention to detail and a commitment to protecting confidential information. A collaborative mindset with a focus on achieving service, quality, and sales goals. The pay range for this position is based on the lowest to highest salary we in good faith believe to pay for this position at the time of this posting. We may ultimately pay more than the posted range and the range may be modified in the future. An individual's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, business or organizational needs, affordability and market pay. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Work Environment This job operates in a bank branch office. It is a professional environment. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. Compensation details: 23-24 Hourly Wage PI4ee53474af60-9998

Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today , you're taking a step towards investing in your tomorrow . Shop Local. Bank Local. Work Local. This is a hybrid position reporting to the Bank's main office in South Easton, MA 2 - 3 times per week. Only candidates currently located within a reasonable commuting distance will be considered. Position Summary Under the supervision of the Loan Servicing Manager, the Loan Servicing Operations Specialist ensures that loan data meets established quality standards by performing loan documentation and data integrity reviews on all new residential, consumer, and commercial loans. Essential Job Functions/Responsibilities The essential functions include, but are not limited to the following: Reviews a variety of loan servicing reports including, but not limited to, critical maintenance, unapplied funds, minor change reports, loan exception report and index rate schedule reports to ensure all system maintenance is completed within established department procedures. Pays and tracks real estate taxes, private mortgage insurance, homeowners and flood insurance for escrow accounts. Establish and maintain escrowed and non-escrowed loans, including taxes and insurance. Completes the HELOC end of draw process. Responsible for the abandoned property checks process. Reviews loans with $0.00 balance, escrow balances higher than principal balance and overridden transactions. Performs review of all maintenance entered on the core and ensures supporting documentation is on file. Performs a thorough review of adjustable-rate loan notices to ensure interest rate adjustments are in accordance with the loan terms. Assists in the preparation of the quarterly internal compliance review. Takes initiative to work with various loan departments to research and resolve discrepancies identified during the review of the loan. Prepares and images commercial loan files as part of the review process. Verifies consumer and residential loan files are available in the imaging system. Prepares discharges and ensures compliance with regulatory guidelines. Assists management with special departmental projects as needed. Process charge offs, delinquent loan payments and/or other collections duties under the guidance/instruction of the Collections Manager. Participates in department cross train initiatives to ensure proper coverage when needed. This includes writing and updating procedures to be reviewed and approved by peers, management, and compliance as applicable. Maintains thorough knowledge and understanding of Bank policies, procedures, guidelines, and philosophies. Ensures compliance with all applicable federal, state, and local regulations. Requirements: Minimum Qualifications (Education/Knowledge, Skills, & Abilities) High school diploma or equivalent required; Bachelor's degree preferred. Minimum 2- 3 years loan servicing or loan operations experience within a financial institution. Experience with Insight or other similar core systems required. Strong understanding of residential mortgage, home equity, and consumer loan products, including structure, servicing requirements, and lifecycle, with broad knowledge of consumer and residential lending products and services; foundational knowledge of commercial loans preferred. Proficient in multi-tasking in a team-oriented environment focused on the highest level of customer service. Strong attention to detail and organizational skills. Excellent oral and written communication skills with the ability to effectively communicate with the team, other internal departments and customers with tact and professionalism. Exercises independent judgment in identifying, researching, and resolving servicing issues, and takes ownership of assigned processes/loan portfolio. Proficient with Microsoft Office suite of products. Proven ability to provide outstanding customer service while maintaining the Bank's policies and procedures. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Work Environment This job operates in a bank branch office. It is a professional environment. Note This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Compensation details: 21-26 Hourly Wage PI4a6dbddfb6bb-0182

Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today , you're taking a step towards investing in your tomorrow . Shop Local. Bank Local. Work Local. Position Summary: As a Relationship Banker, you'll play a key role in making NESB customers feel welcomed and valued every time they visit one of our branches. Tapping into your exceptional customer service skills, you'll assist customers by leveraging a comprehensive understanding of deposit and consumer loan products to efficiently and accurately process customer requests. What you will do: Your upbeat and enthusiastic demeanor will shine as you engage with customers, providing them with valuable financial education and guiding them through our range of banking products and services tailored to their needs. A typical day will have you: Greeting and welcoming customers courteously, identifying their financial needs and providing excellent service. Meeting assigned customer service and sales goals while recommending appropriate solutions and referring to product specialists when necessary. Completing customer requests, including account openings, maintenance, and routine transactions such as deposits and withdrawals, check cashing, etc. Maintaining and balancing cash drawers, reconciling discrepancies to ensure accuracy. Complying with bank operations and security procedures, participating in dual-control functions and maintaining customer traffic surveys. Developing and deepening customer relationships by efficiently resolving issues and enhancing knowledge of bank products and services. Following all bank security, compliance, and established policies and procedures. Requirements: To thrive in this role, you will need: A high school diploma or equivalent with 1-3 years of related cash handling customer-facing experience. You have enjoyed assisting customers in retail stores, restaurants, etc. Exceptional customer service skills. You are a strong communicator who easily engages with people. Proven cross-selling experience. You make relevant product recommendations that will benefit the customer. A dedication to detail and efficiency. You take pride in delivering accurate and timely work that enhances the customer experience. Strong computer and math skills, with a commitment to confidentiality. You utilize technology effectively to streamline processes while safeguarding sensitive information. High level of accountability, teamwork, and a growth mindset. You actively seek feedback and collaborate with others to drive continuous improvement in both personal and team performance. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands: This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 PI53eebc8c761c-3696