First Financial Federal Credit Union of Maryland
Sparks Glencoe, Maryland
First Financial Federal Credit UnionJob Description Job Title: Relationship Manager I, II, III Department: Marketing Reports To: Business Development Manager Salary Grade(s): 11, 12, 13 EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers FLSA Status: Non-exempt/Exempt Full-time Part-time Temporary Location: 72 Loveton Circle Sparks, MD 21152 In office position with the opportunity to work a hybrid schedule after a probationary period. Function: To generate new account growth and increase member engagement with the credit union's products and services through a consultative sales culture. To remain a pivotal point-of-contact to ensure member awareness of available financial products and services. To assist the VP/Chief Marketing Officer and Business Development Manager in the achievement of Strategic Plan Goals through marketing and member relation efforts. Position Requirements: GENERAL: Excellent business development skills, including networking, cold-calling techniques, sales cycle management and presentation skillsNatural affinity to grow and nurture new and existing relationshipsExcellent project and event planning, organizational, and management skillsExcellent communication skills to engage internal and external First Financial audiencesMust be able to work flexible hours, evenings, and limited weekendsAbility to work cross-functionally in a collaborative team environmentKnowledge of credit union industry, including industry leaders and understanding of credit union business development opportunitiesKnowledge and understanding of the Baltimore area communities First Financial servesMust be self-directed with the ability to problem solveStrong attention to detail and ability to complete tasks with accuracyProficient with spreadsheets and related analytics to track and communicate progress and performanceFrequent local travelHighly proficient in Microsoft Applications EXPERIENCE: Based on level; ranges from two years to eight years of similar or related experience. Relationship Manager I: 2-4 years of experienceRelationship Manager II: 4-6 years of experience Relationship Manager III: 6-8 years of experience EDUCATION: High school diploma or GED equivalent. Preferred: Four-year college degree in marketing, business, or related field An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Duties: RELATIONSHIP MANAGER I Serve as primary point of contact for designated Partner groups to generate membership growth, engagement, and brand awareness.Solicit and conduct on-site (in-person or virtual) visitations and manage new account opening procedures for new and existing membership groups. May be held before or after work hours, weekends, and holidays.Deliver presentations (in-person or virtual) to educate and engage Partner group employees in financial wellness topics and First Financial products and services.Assist in creating marketing content for collateral materials to meet the unique needs of Partner groups and demonstrate credit union opportunities to enhance relationships.Utilize contact database (CRM) for relationship management and reporting.Support Partner groups with internal procedural changes to enhance the role of the credit union within various departments such as payroll, operations, and human resources.Work with FFFCU Branch Managers in Partner group regions, to coordinate all aspects of promotional campaign implementation for Partner specific initiatives. Responsibilities include coordination of marketing collateral, staff training/support, and execution of campaign details.Solid understanding and use of online professional networking sites, LinkedIn, Facebook, and Twitter.Proficiency in using and demonstrating all technology services available to members; knowledge of all product offerings. RELATIONSHIP MANAGER II: Perform all duties as listed under Relationship Manager I Research, recommend and solicit potential new business development opportunities in various geographic regions and industries. Identify, coordinate, and negotiate community sponsorship opportunities and event participation to deepen strategic community and corporate partnerships. Represents the credit union networking programs; provided monthly analytics documenting results of efforts.Serve as the Marketing Department project manager on cross-functional projects in support of the Credit Union strategic plan objectives; advocate for/represent member perspective.Enhance department functions and capabilities through exploration and implementation of need-based applications identified through industry and market trends. RELATIONSHIP MANAGER III: Perform all duties as listed under Relationship Manager II Initiate strategic partnerships with organizations that are mission-driven and like-minded to First Financial.Develop and manage analytics tools and reports to identify, track and monitor new Partner development acquisition targets.Creates partnership opportunities with Partner groups to increase overall engagement.Direct planning, development, and execution of relevant, compelling and custom marketing campaigns to develop a stronger relationship with individual Partner groups, i.e. email campaigns, direct mail, sponsorship requests, and displays.Develop opportunities with stakeholders to identify areas for innovation and growth. OTHER Support of the Core 4 values of the Credit Union. Responds to telephone calls and member requests for information. Performs other related duties of similar scope and complexity.Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law. Compensation details: 0 Yearly Salary PI3f436fc5ed2d-5444
First Financial Federal Credit UnionJob Description Job Title: Relationship Manager I, II, III Department: Marketing Reports To: Business Development Manager Salary Grade(s): 11, 12, 13 EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers FLSA Status: Non-exempt/Exempt Full-time Part-time Temporary Location: 72 Loveton Circle Sparks, MD 21152 In office position with the opportunity to work a hybrid schedule after a probationary period. Function: To generate new account growth and increase member engagement with the credit union's products and services through a consultative sales culture. To remain a pivotal point-of-contact to ensure member awareness of available financial products and services. To assist the VP/Chief Marketing Officer and Business Development Manager in the achievement of Strategic Plan Goals through marketing and member relation efforts. Position Requirements: GENERAL: Excellent business development skills, including networking, cold-calling techniques, sales cycle management and presentation skillsNatural affinity to grow and nurture new and existing relationshipsExcellent project and event planning, organizational, and management skillsExcellent communication skills to engage internal and external First Financial audiencesMust be able to work flexible hours, evenings, and limited weekendsAbility to work cross-functionally in a collaborative team environmentKnowledge of credit union industry, including industry leaders and understanding of credit union business development opportunitiesKnowledge and understanding of the Baltimore area communities First Financial servesMust be self-directed with the ability to problem solveStrong attention to detail and ability to complete tasks with accuracyProficient with spreadsheets and related analytics to track and communicate progress and performanceFrequent local travelHighly proficient in Microsoft Applications EXPERIENCE: Based on level; ranges from two years to eight years of similar or related experience. Relationship Manager I: 2-4 years of experienceRelationship Manager II: 4-6 years of experience Relationship Manager III: 6-8 years of experience EDUCATION: High school diploma or GED equivalent. Preferred: Four-year college degree in marketing, business, or related field An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Duties: RELATIONSHIP MANAGER I Serve as primary point of contact for designated Partner groups to generate membership growth, engagement, and brand awareness.Solicit and conduct on-site (in-person or virtual) visitations and manage new account opening procedures for new and existing membership groups. May be held before or after work hours, weekends, and holidays.Deliver presentations (in-person or virtual) to educate and engage Partner group employees in financial wellness topics and First Financial products and services.Assist in creating marketing content for collateral materials to meet the unique needs of Partner groups and demonstrate credit union opportunities to enhance relationships.Utilize contact database (CRM) for relationship management and reporting.Support Partner groups with internal procedural changes to enhance the role of the credit union within various departments such as payroll, operations, and human resources.Work with FFFCU Branch Managers in Partner group regions, to coordinate all aspects of promotional campaign implementation for Partner specific initiatives. Responsibilities include coordination of marketing collateral, staff training/support, and execution of campaign details.Solid understanding and use of online professional networking sites, LinkedIn, Facebook, and Twitter.Proficiency in using and demonstrating all technology services available to members; knowledge of all product offerings. RELATIONSHIP MANAGER II: Perform all duties as listed under Relationship Manager I Research, recommend and solicit potential new business development opportunities in various geographic regions and industries. Identify, coordinate, and negotiate community sponsorship opportunities and event participation to deepen strategic community and corporate partnerships. Represents the credit union networking programs; provided monthly analytics documenting results of efforts.Serve as the Marketing Department project manager on cross-functional projects in support of the Credit Union strategic plan objectives; advocate for/represent member perspective.Enhance department functions and capabilities through exploration and implementation of need-based applications identified through industry and market trends. RELATIONSHIP MANAGER III: Perform all duties as listed under Relationship Manager II Initiate strategic partnerships with organizations that are mission-driven and like-minded to First Financial.Develop and manage analytics tools and reports to identify, track and monitor new Partner development acquisition targets.Creates partnership opportunities with Partner groups to increase overall engagement.Direct planning, development, and execution of relevant, compelling and custom marketing campaigns to develop a stronger relationship with individual Partner groups, i.e. email campaigns, direct mail, sponsorship requests, and displays.Develop opportunities with stakeholders to identify areas for innovation and growth. OTHER Support of the Core 4 values of the Credit Union. Responds to telephone calls and member requests for information. Performs other related duties of similar scope and complexity.Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law. Compensation details: 0 Yearly Salary PI3f436fc5ed2d-5444
First Financial Federal Credit Union of Maryland
Catonsville, Maryland
First Financial Federal Credit Union Job Description Job Title: Branch Manager I, II, III Department: Member Experience Reports To: Branch Services Supervisor Salary Grade(s): 11, 12, 13 EEO-1 Job Class: 1.2 - First/Mid-Level Officials and Managers FLSA Status: Exempt Full- time Part- time Temporary Location: Branches Telework Work Possible (if checked) Important: See Telework Policy for Additional Criteria Function: Supports the Branch Services Supervisor in providing an exceptional member-centric experience, service delivery, targeted business development, and consistent cross-selling efforts. Assumes responsibility for efficient branch operations in compliance with regulations, policies, and branch procedures. Effectively leads, mentors, and develops the skills of employees within the branch network. Focuses on consultative conversations to deepen member relationships, to help them achieve their financial goals, and become a trusted advisor. Position Requirements: GENERAL: Professional with a positive member-centric and growth mindset, fostering the development of member relationships. Serves as a role model with an ability to build/develop a team, exhibit strong leadership, work ethic, and objectivity . Detail and service oriented with effective listening, communication, and interpersonal skills. Demonstrate strong reasoning, good judgement, and decision-making. Advanced knowledge of credit union policies and procedures, compliance rules, and regulations. Understanding of the credit/debit card dispute process, Zelle P2P dispute process, and Bill Payment services Proficient understanding of the credit and debit card process including working knowledge of core processing and card processing systems On-call response to resolve ATM system issues affecting member services Occasional local travel to support business development Advancement is based on demonstrated expertise, leadership ability, success of team, and manager recommendation. Ability to read, write, and speak Spanish proficiently is a plus. EXPERIENCE: Demonstrated leadership experience Three (2) to three (3) years of credit union or bank leadership experience preferred Five (5) years or more of customer service or sales experience Demonstrated work-related experience may be considered instead of education requirements EDUCATION: High school degree or GED equivalent; Preferred: Bachelor's degree in business or related field Ability to obtain and maintain job-related certifications if not job-related advanced degree Meet or exceed continuing professional education (CPE) requirements Duties: Member Experience Create an environment where members are provided with a one-stop personalized and frictionless experience through exceptional service delivery and memorable encounters to result in member retention and improved engagement. Responsible for ensuring member complaints are resolved promptly and efficiently utilizing de-escalation techniques as needed. Strive for member satisfaction and identify opportunities for improvement. Financial Services Expertise in fraud detection/ID theft, prevention, and ensures necessary changes are made to protect account(s); escalate cases as appropriate. Responsible for proper documentation of member interactions/requests through use of the CRM (Customer Relationship Management) system. Drive proactive cross-selling conversations, for retention, expansion, and engagement of member relationships through internal interactions and outbound calling . Staff Development Assume complete responsibility for staff development through ongoing training, coaching, mentoring, and assessments. Assess employee progress post training, provides feedback, recommends enhancements to training curriculum. Recognition of employee successes, recommend readiness for additional responsibility and/or promotion. Identify deficiencies/opportunities for growth, provide supporting documentation, create improvement plan, recommend disciplinary action, relay/escalate to management. Meet with staff regularly (1:1 and group) to provide feedback, disseminate information and/or concerns. Operational Responsibilities Manage risk while exercising sound judgment, decision making, override authority, ability to resolve complex problems, and takes ownership of escalated issues. Supervise, and evaluate the branch staff to enhance individual productivity and enable them to function according to their role. Develop action plans to enhance operational controls, efficiency, and productivity to optimize member experience. Responsible for quality control of completed work; documenting and overseeing corrections. Responsible for daily operations of branch to comply with regulatory policies and procedures, complete appropriate action as required by circumstance including incident response. Expertise in fraud prevention and detection on behalf of First Financial; educating staff to recognize unusual activity. Responsible for vault and ATM management and maintenance to include after-hours response and monitoring. Accountable for any in-branch issuance of debit cards and the complexities of plastic related compliance. Maintain security and confidentiality of all member account information and Credit Union documents. Uphold established security controls and confidentiality to protect the facility, cash on hand, and safeguard members and employees against criminal and fraudulent operations. Document through incidence response when applicable. Complete certifications and perform Medallion Signature Guarantees, and Notary Services. Support Functions Represent the branch network in implementation and testing of a variety of projects/initiatives. Actively support Marketing through participation in community outreach and business development opportunities. Performs other related duties of similar scope and complexity. Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law. Compensation details: 0 Yearly Salary PI04e509d7f5-
First Financial Federal Credit Union Job Description Job Title: Branch Manager I, II, III Department: Member Experience Reports To: Branch Services Supervisor Salary Grade(s): 11, 12, 13 EEO-1 Job Class: 1.2 - First/Mid-Level Officials and Managers FLSA Status: Exempt Full- time Part- time Temporary Location: Branches Telework Work Possible (if checked) Important: See Telework Policy for Additional Criteria Function: Supports the Branch Services Supervisor in providing an exceptional member-centric experience, service delivery, targeted business development, and consistent cross-selling efforts. Assumes responsibility for efficient branch operations in compliance with regulations, policies, and branch procedures. Effectively leads, mentors, and develops the skills of employees within the branch network. Focuses on consultative conversations to deepen member relationships, to help them achieve their financial goals, and become a trusted advisor. Position Requirements: GENERAL: Professional with a positive member-centric and growth mindset, fostering the development of member relationships. Serves as a role model with an ability to build/develop a team, exhibit strong leadership, work ethic, and objectivity . Detail and service oriented with effective listening, communication, and interpersonal skills. Demonstrate strong reasoning, good judgement, and decision-making. Advanced knowledge of credit union policies and procedures, compliance rules, and regulations. Understanding of the credit/debit card dispute process, Zelle P2P dispute process, and Bill Payment services Proficient understanding of the credit and debit card process including working knowledge of core processing and card processing systems On-call response to resolve ATM system issues affecting member services Occasional local travel to support business development Advancement is based on demonstrated expertise, leadership ability, success of team, and manager recommendation. Ability to read, write, and speak Spanish proficiently is a plus. EXPERIENCE: Demonstrated leadership experience Three (2) to three (3) years of credit union or bank leadership experience preferred Five (5) years or more of customer service or sales experience Demonstrated work-related experience may be considered instead of education requirements EDUCATION: High school degree or GED equivalent; Preferred: Bachelor's degree in business or related field Ability to obtain and maintain job-related certifications if not job-related advanced degree Meet or exceed continuing professional education (CPE) requirements Duties: Member Experience Create an environment where members are provided with a one-stop personalized and frictionless experience through exceptional service delivery and memorable encounters to result in member retention and improved engagement. Responsible for ensuring member complaints are resolved promptly and efficiently utilizing de-escalation techniques as needed. Strive for member satisfaction and identify opportunities for improvement. Financial Services Expertise in fraud detection/ID theft, prevention, and ensures necessary changes are made to protect account(s); escalate cases as appropriate. Responsible for proper documentation of member interactions/requests through use of the CRM (Customer Relationship Management) system. Drive proactive cross-selling conversations, for retention, expansion, and engagement of member relationships through internal interactions and outbound calling . Staff Development Assume complete responsibility for staff development through ongoing training, coaching, mentoring, and assessments. Assess employee progress post training, provides feedback, recommends enhancements to training curriculum. Recognition of employee successes, recommend readiness for additional responsibility and/or promotion. Identify deficiencies/opportunities for growth, provide supporting documentation, create improvement plan, recommend disciplinary action, relay/escalate to management. Meet with staff regularly (1:1 and group) to provide feedback, disseminate information and/or concerns. Operational Responsibilities Manage risk while exercising sound judgment, decision making, override authority, ability to resolve complex problems, and takes ownership of escalated issues. Supervise, and evaluate the branch staff to enhance individual productivity and enable them to function according to their role. Develop action plans to enhance operational controls, efficiency, and productivity to optimize member experience. Responsible for quality control of completed work; documenting and overseeing corrections. Responsible for daily operations of branch to comply with regulatory policies and procedures, complete appropriate action as required by circumstance including incident response. Expertise in fraud prevention and detection on behalf of First Financial; educating staff to recognize unusual activity. Responsible for vault and ATM management and maintenance to include after-hours response and monitoring. Accountable for any in-branch issuance of debit cards and the complexities of plastic related compliance. Maintain security and confidentiality of all member account information and Credit Union documents. Uphold established security controls and confidentiality to protect the facility, cash on hand, and safeguard members and employees against criminal and fraudulent operations. Document through incidence response when applicable. Complete certifications and perform Medallion Signature Guarantees, and Notary Services. Support Functions Represent the branch network in implementation and testing of a variety of projects/initiatives. Actively support Marketing through participation in community outreach and business development opportunities. Performs other related duties of similar scope and complexity. Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law. Compensation details: 0 Yearly Salary PI04e509d7f5-