Impact Floors of Texas

Description: Call Center Representative Shift Needed: Monday- Friday 2pm - 7pm Job Posting Description Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is searching for a Customer Service Representative to act as the company's voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills. Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Answer incoming calls in a professional, courteous and friendly manner. Responds to caller's general information requests and/or inquiries. Takes accurate customer orders and follow through necessary process. Processes installation and repair orders in an accurate and timely manner. Enter Floor plans, pricing, and other customer information for new and existing accounts. Provide timely response to request for information including returning all calls as quickly as possible. Resolve or escalate customer issues, received via phone or email. Exceed internal and external customer expectations for quality and service. Responds to department email in a professional and timely manner. Makes updates to orders in the system Other duties as assigned. Competencies Excellent interpersonal and communication skills. High emotional IQ, empathy and drive to provide excellent service Excellent email and phone etiquette. MS office (MS word and excel) and PC fluency required Ability to work effectively with cross-functional departments Strong time management skills and ability to multi-task and prioritize work. Great attention to detail and problem-solving skills. Maintains adequate job knowledge. Requirements: Education and Work Experience Requirements High School Diploma or GED Equivalent. Minimum 1-year of customer service experience required Flooring Industry knowledge is a plus. RFMS Systems Experience is a plus. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 25 pounds at times. Compensation details: 18-19.5 Hourly Wage PIcc9d5df512a2-1902

Description: Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is currently seeking an experienced Sales Representative who will partner with, and ensure the long-term success, of our customers. The Sales Representative will be responsible for developing relationships with assigned portfolio customers and connect with key business executives and stakeholders. Sales Representatives must become fluent in all products the company represents and promote company strategic direction to increase sales and generate revenue and profit. Sales Representatives Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Develop and build sales and obtain orders with existing customers in conjunction with establishing new accounts. Prepare sales presentations based on existing and new customers' unique business needs. Utilize CRM systems to document sales activities, scheduling, customer calls and reporting. Monitor competitive landscape by understanding current multi-family flooring marketplace pricing, products, installations, and deliver information. Recommend new and innovative products, services, and policies by evaluating results and competitive developments. Resolve customer complaints and concerns by understanding concerns, developing solutions, and making recommendations. Sales Representatives Competencies Foundational sales knowledge, account management or other relevant sales experience. Demonstrated ability to communicate, present data, and influence decision making cycles credibly and effectively at all levels of the organization. Experience in delivering client-focused solutions based on customer needs. Ability to focus on details while managing multiple projects. Excellent listening, negotiation, and presentation skills. Excellent verbal and written communication skills. Positive attitude, self-motivation, drive, and determination. Requirements: Education and Work Experience Requirements High School Diploma or GED equivalent required; Bachelor's degree in marketing, sales, business, or related field preferred. Minimum 2-years customer sales experience or related experience. Minimum 2 years flooring experience or related experience. Experience selling products and services to multifamily property management companies or working for multifamily property management companies preferred. Must have reliable transportation, up to date auto insurance and valid driver's license. Bilingual preferred. Benefits Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off Program 401(K) / Roth plan with employer match Generous PTO plus paid Holidays Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 25 pounds at times. Ability to walk up and down stairs. Compensation details: 00 Yearly Salary PIe329ad86e9ba-3917