Triad Financial Services Inc

Position Overview Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Loan Support Specialist to join our growing team. Loan Support Specialist provide essential administrative and documentation support. Their work improves submission quality, reduces cycle time, and supports consistent execution across the pipeline. Success in this role is measured by the ability to maintain efficient loan flow, minimize delays, and ensure all third-party documentation is accurate, complete, and delivered on time to support a smooth closing process. Essential Functions: Order third-party services (e.g., appraisals, title commitments, tax certificates, flood certifications/determinations) based on Processor direction and authorization Confirm vendor receipt of orders, required documentation, and expected turnaround times Proactively follow up with vendors and internal stakeholders to ensure timely return of all third-party items Route completed documents to the Processor for review and approval, and ensure proper upload to the loan file Track all outstanding orders, statuses, and timelines; manage re-orders or revisions as needed Identify and escalate delays, discrepancies, or missing information to the Processor to minimize potential closing impacts Key Focus Areas: Cycle Time Management: Maintain momentum on all third-party items to support timely closings Communication: Provide clear, consistent updates to vendors, Processors, and Originators Accuracy: Ensure all orders and documentation are complete and correct, including property details, borrower information, and loan identifiers Work Experience Requirements, Knowledge, Skills, and Abilities: Experience in mortgage operations or a related role, with familiarity in third-party vendor management and ordering platforms Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively Proven ability to follow up persistently and manage vendor relationships Detail-oriented with a focus on documentation accuracy Comfortable working within defined service level agreements (SLAs) and turnaround expectations Excellent communication skills, both verbal and written, with the ability to interact professionally with internal and external stakeholders. Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment. Physical Demand: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations. Clear and articulate communication skills on the telephone. Ability to sit at a workstation for extended periods. Proficient in physical typing. PIe2bdcfc08b06-1063

As an Underwriter, you will play a critical role in our mortgage lending team, responsible for evaluating and underwriting mortgage loan applications to ensure adherence to company policies, regulatory guidelines, and investor requirements. With a focus on accuracy, quality, and customer service, you will assess borrowers' financial profiles, property information, and loan documentation to make informed lending decisions. Your expertise in underwriting will contribute to the success of our loan origination process and the satisfaction of our borrowers. Key Responsibilities: Review and analyze mortgage loan applications, credit reports, income documentation, and property appraisals to assess borrower eligibility and loan risk. Evaluate borrowers' financial profiles, including debt-to-income ratio, credit history, and employment stability, to determine loan approval or denial. Ensure compliance with company policies, regulatory requirements (such as TILA, RESPA, and Fair Lending), and investor guidelines throughout the underwriting process. Communicate lending decisions to Loan Originators, borrowers, and other stakeholders in a clear and timely manner, providing explanations for any conditions or stipulations. Collaborate with Loan Processors, Loan Originators, and other team members to resolve issues, address conditions, and facilitate loan closings. Maintain a high level of accuracy and attention to detail in underwriting documentation and loan files, ensuring completeness and consistency. Provide exceptional customer service by responding to borrower inquiries, providing status updates, and guiding them through the underwriting process with professionalism and empathy. Stay informed about industry trends, regulatory changes, and best practices in mortgage underwriting to continuously improve knowledge and skills. Cultivate and nurture client relationships while delivering exceptional customer service. Minimum Qualifications: Prefer a minimum of two years of experience in the mortgage industry Familiarity with Encompass software is advantageous. Knowledge of the Manufactured Home Industry is a desirable asset. Demonstrated ability to multitask effectively. Exhibit a strong work ethic. Proficient in Microsoft Office suite. Possess strong problem-solving abilities. Attention to detail and accuracy in tasks. Excellent verbal and written communication skills. Capability to work both independently and collaboratively in a team environment. PI045c11a81a3c-0005

Position Overview Triad Financial Services is a leading provider of financial services and solutions, serving clients in the US. We are seeking a highly motivated and skilled Closer/Funder to join our growing team. Essential Functions: Responsible for the processing of incoming loan packages from a client base that includes Direct Borrowers, Manufactured Home Dealers, and Brokers. This includes, but is not necessarily limited to: Monitor all incoming loan doc requests Ensure all necessary underwriting conditions have been cleared for doc prep Communicate with clients and escrow agents for any additional items needed for doc prep Verify home address is consistent on appraisal, title, and loan tracking system Timely and accurate data entry into loan tracking system Order flood and tax certs from 3rd party vendors Order new home appraisals The accurate and timely processing of contract orders and ordering & reviewing tax and flood certs. Confirm loan information, accurately type, order and review compliance and send package out for signatures. Gather, review and verify conditions, work with brokers, dealers and/or borrowers to get items needed to complete loan package. Works closely with underwriting until all conditions cleared. Under the supervision of the Team Lead, you will be responsible for accurate and timely processing of: A) List of needed conditions to fund to dealer, broker or borrower AND B) Completed loan packages to end lender Re-verifying loan information, confirming loan fits in end lender's parameters and sending completed file to end lender Correcting files and accounting when loans are redirected. Will be first point of contact for Dealers, brokers, borrowers, underwriters, insurance agents and lenders on files submitted. Keep track of conditions and loan expirations. Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Minimum Qualifications: 0 to 2 years of Loan processing experience Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office - Word, Excel and Outlook) Client relationship and customer service experience a plus. Encompass experience a plus Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to multitask in a high stress environment Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices High school diploma or GED required Compensation details: 25 Hourly Wage PI1275f5aff1f0-7224