Description: The Mortgage Loan Originator originates first mortgage loans and home improvement loans for consumers. Requirements: Duties and Responsibilities: Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.; engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for loan production business purposes. Responds to customer/contact inquiries regarding the association's loan products and customer's applications. Keeps up-to-date on government regulations and the association's policies and procedures regarding lending; participates in quarterly compliance training on banking regulations for industry. Promotes the association's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods. Projects a positive image of the association and make sales contacts by participating in community activities, organizations, and business-related functions. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products. Knows, understands, and complies with current fair lending laws and bank policies and procedures; addresses same at all times. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. Other duties as required. Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in sales is required. Experience in customer service is required. Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred. Experience in commissioned sales is preferred. Experience in financial services or banking is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred. Education and Experience Education: High School Diploma or equivalent is required; Bachelor's degree is preferred. Certification: NMLS is/will be required. Years of experience: 3 to 5 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is customarily and regularly performed outside of an office setting and hours of work are not structured. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. Must have an accepted offer to be eligible for the bonus and cannot currently be employed by First Federal Lakewood or have been employed by First Federal Lakewood in the past 60 days. Subject to change without notice. PIade7dd847b10-1584
08/17/2026
Full time
Description: The Mortgage Loan Originator originates first mortgage loans and home improvement loans for consumers. Requirements: Duties and Responsibilities: Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.; engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for loan production business purposes. Responds to customer/contact inquiries regarding the association's loan products and customer's applications. Keeps up-to-date on government regulations and the association's policies and procedures regarding lending; participates in quarterly compliance training on banking regulations for industry. Promotes the association's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods. Projects a positive image of the association and make sales contacts by participating in community activities, organizations, and business-related functions. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products. Knows, understands, and complies with current fair lending laws and bank policies and procedures; addresses same at all times. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. Other duties as required. Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in sales is required. Experience in customer service is required. Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred. Experience in commissioned sales is preferred. Experience in financial services or banking is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred. Education and Experience Education: High School Diploma or equivalent is required; Bachelor's degree is preferred. Certification: NMLS is/will be required. Years of experience: 3 to 5 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is customarily and regularly performed outside of an office setting and hours of work are not structured. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. Must have an accepted offer to be eligible for the bonus and cannot currently be employed by First Federal Lakewood or have been employed by First Federal Lakewood in the past 60 days. Subject to change without notice. PIade7dd847b10-1584
Position Summary: The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. This role will need to travel between Dublin, OH and Centerburg, OH. Level 1 Duties and Responsibilities: Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Appropriately escalates complex customer issues to Universal Bankers 2 and 3. Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service. Understands and strives to meet individual, team and branch performance metrics and sales goals. Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures. As needed, performs basic opening and closing duties independently (including arming and disarming the branch). Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits. Follows all safety and security protocols and escalates issues appropriately. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Qualifications and Skills Level 1: 0-2 Years of banking experience is required. Experience handling cash is required. High School Diploma or equivalent is required. Experience in customer service is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 2 Duties and Responsibilities: On top of the duties listed in level 1, level 2 duties and responsibilities include: Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary. Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures. Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions. Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification. Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system. Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy. Qualifications and Skills Level 2: 2-4 Years of banking experience is required. Experience must include cash handling and customer service. Experience handling cash is required. 0-2 years of experience as a supervisor, mentor or team leader is preferred. Strong understanding of banking laws and regulations is required. Notary Public is preferred. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 3 Duties and Responsibilities: On top of the duties listed in level 1, and level 2, level 3 duties and responsibilities include: Supervises assigned employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. As needed and assigned, assists the Branch Manager in managing the specified bank branch; completes bank schedules; ensures reports are completed; ensures policies and procedures are being followed; delegates branch staff duties; maintains acceptable level of non-sufficient fund fee waivers as determined by management; approves and performs customer transactions; opens and closes the branch; oversees maintenance and security of facility; resolves customer complaints. Serves as subject matter expert and is able to perform all branch operational duties as needed including wire transfers, Notary duties, check verifications, teller line activities, all account opening and closing, vault maintenance, cross-sales and referrals. Performs advanced banking duties including handling escalated customer complaints, responding to lending product/rate inquiries, taking consumer loan applications and completing required disclosures, and handling loan closure processing and communications. Handles assigned branch administration and oversight duties including report generation, monitoring and interpretation; completion of branch audits; and vendor management (including selection, relationship management, performance metrics and accountability). Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification, and Webcapture system. As directed, acts and branch and company representative by attending meetings (inside and outside of the organization), participating in community events and engaging in industry associations. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Other Duties as assigned. Qualifications and Skills Level 3: 3-5 Years of banking experience is required. Experience must include cash handling and customer service. Experience as a supervisor, mentor or team leader is required. Strong understanding of banking laws and regulations is required. Notary Public is required. NMLS number is required. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required. Physical Environment All Levels: While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is performed in a retail bank setting. Employee must be able to work days and hours that branch is open including weekends and overtime as needed. The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PI9ae1a551065f-9729
08/16/2026
Full time
Position Summary: The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. This role will need to travel between Dublin, OH and Centerburg, OH. Level 1 Duties and Responsibilities: Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Appropriately escalates complex customer issues to Universal Bankers 2 and 3. Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service. Understands and strives to meet individual, team and branch performance metrics and sales goals. Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures. As needed, performs basic opening and closing duties independently (including arming and disarming the branch). Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits. Follows all safety and security protocols and escalates issues appropriately. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Qualifications and Skills Level 1: 0-2 Years of banking experience is required. Experience handling cash is required. High School Diploma or equivalent is required. Experience in customer service is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 2 Duties and Responsibilities: On top of the duties listed in level 1, level 2 duties and responsibilities include: Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary. Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures. Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions. Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification. Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system. Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy. Qualifications and Skills Level 2: 2-4 Years of banking experience is required. Experience must include cash handling and customer service. Experience handling cash is required. 0-2 years of experience as a supervisor, mentor or team leader is preferred. Strong understanding of banking laws and regulations is required. Notary Public is preferred. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 3 Duties and Responsibilities: On top of the duties listed in level 1, and level 2, level 3 duties and responsibilities include: Supervises assigned employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. As needed and assigned, assists the Branch Manager in managing the specified bank branch; completes bank schedules; ensures reports are completed; ensures policies and procedures are being followed; delegates branch staff duties; maintains acceptable level of non-sufficient fund fee waivers as determined by management; approves and performs customer transactions; opens and closes the branch; oversees maintenance and security of facility; resolves customer complaints. Serves as subject matter expert and is able to perform all branch operational duties as needed including wire transfers, Notary duties, check verifications, teller line activities, all account opening and closing, vault maintenance, cross-sales and referrals. Performs advanced banking duties including handling escalated customer complaints, responding to lending product/rate inquiries, taking consumer loan applications and completing required disclosures, and handling loan closure processing and communications. Handles assigned branch administration and oversight duties including report generation, monitoring and interpretation; completion of branch audits; and vendor management (including selection, relationship management, performance metrics and accountability). Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification, and Webcapture system. As directed, acts and branch and company representative by attending meetings (inside and outside of the organization), participating in community events and engaging in industry associations. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Other Duties as assigned. Qualifications and Skills Level 3: 3-5 Years of banking experience is required. Experience must include cash handling and customer service. Experience as a supervisor, mentor or team leader is required. Strong understanding of banking laws and regulations is required. Notary Public is required. NMLS number is required. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required. Physical Environment All Levels: While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is performed in a retail bank setting. Employee must be able to work days and hours that branch is open including weekends and overtime as needed. The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PI9ae1a551065f-9729
Description: The Mortgage Loan Originator originates first mortgage loans and home improvement loans for consumers. Requirements: Duties and Responsibilities: Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.; engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for loan production business purposes. Responds to customer/contact inquiries regarding the association's loan products and customer's applications. Keeps up-to-date on government regulations and the association's policies and procedures regarding lending; participates in quarterly compliance training on banking regulations for industry. Promotes the association's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods. Projects a positive image of the association and make sales contacts by participating in community activities, organizations, and business-related functions. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products. Knows, understands, and complies with current fair lending laws and bank policies and procedures; addresses same at all times. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. Other duties as required. Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in sales is required. Experience in customer service is required. Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred. Experience in commissioned sales is preferred. Experience in financial services or banking is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred. Education and Experience Education: High School Diploma or equivalent is required; Bachelor's degree is preferred. Certification: NMLS is/will be required. Years of experience: 3 to 5 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is customarily and regularly performed outside of an office setting and hours of work are not structured. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. Must have an accepted offer to be eligible for the bonus and cannot currently be employed by First Federal Lakewood or have been employed by First Federal Lakewood in the past 60 days. Subject to change without notice. PI70171bdf4e6a-1584
08/15/2026
Full time
Description: The Mortgage Loan Originator originates first mortgage loans and home improvement loans for consumers. Requirements: Duties and Responsibilities: Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.; engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for loan production business purposes. Responds to customer/contact inquiries regarding the association's loan products and customer's applications. Keeps up-to-date on government regulations and the association's policies and procedures regarding lending; participates in quarterly compliance training on banking regulations for industry. Promotes the association's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods. Projects a positive image of the association and make sales contacts by participating in community activities, organizations, and business-related functions. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products. Knows, understands, and complies with current fair lending laws and bank policies and procedures; addresses same at all times. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. Other duties as required. Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in sales is required. Experience in customer service is required. Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred. Experience in commissioned sales is preferred. Experience in financial services or banking is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred. Education and Experience Education: High School Diploma or equivalent is required; Bachelor's degree is preferred. Certification: NMLS is/will be required. Years of experience: 3 to 5 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is customarily and regularly performed outside of an office setting and hours of work are not structured. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. Must have an accepted offer to be eligible for the bonus and cannot currently be employed by First Federal Lakewood or have been employed by First Federal Lakewood in the past 60 days. Subject to change without notice. PI70171bdf4e6a-1584
Description: The Mortgage Loan Originator originates first mortgage loans and home improvement loans for consumers. Requirements: Duties and Responsibilities: Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.; engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for loan production business purposes. Responds to customer/contact inquiries regarding the association's loan products and customer's applications. Keeps up-to-date on government regulations and the association's policies and procedures regarding lending; participates in quarterly compliance training on banking regulations for industry. Promotes the association's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods. Projects a positive image of the association and make sales contacts by participating in community activities, organizations, and business-related functions. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products. Knows, understands, and complies with current fair lending laws and bank policies and procedures; addresses same at all times. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. Other duties as required. Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in sales is required. Experience in customer service is required. Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred. Experience in commissioned sales is preferred. Experience in financial services or banking is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred. Education and Experience Education: High School Diploma or equivalent is required; Bachelor's degree is preferred. Certification: NMLS is/will be required. Years of experience: 3 to 5 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is customarily and regularly performed outside of an office setting and hours of work are not structured. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. Must have an accepted offer to be eligible for the bonus and cannot currently be employed by First Federal Lakewood or have been employed by First Federal Lakewood in the past 60 days. Subject to change without notice. PIade7dd847b10-1584
08/15/2026
Full time
Description: The Mortgage Loan Originator originates first mortgage loans and home improvement loans for consumers. Requirements: Duties and Responsibilities: Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.; engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for loan production business purposes. Responds to customer/contact inquiries regarding the association's loan products and customer's applications. Keeps up-to-date on government regulations and the association's policies and procedures regarding lending; participates in quarterly compliance training on banking regulations for industry. Promotes the association's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods. Projects a positive image of the association and make sales contacts by participating in community activities, organizations, and business-related functions. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products. Knows, understands, and complies with current fair lending laws and bank policies and procedures; addresses same at all times. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. Other duties as required. Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in sales is required. Experience in customer service is required. Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred. Experience in commissioned sales is preferred. Experience in financial services or banking is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred. Education and Experience Education: High School Diploma or equivalent is required; Bachelor's degree is preferred. Certification: NMLS is/will be required. Years of experience: 3 to 5 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is customarily and regularly performed outside of an office setting and hours of work are not structured. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. Must have an accepted offer to be eligible for the bonus and cannot currently be employed by First Federal Lakewood or have been employed by First Federal Lakewood in the past 60 days. Subject to change without notice. PIade7dd847b10-1584
Position Summary: The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. This role will need to travel between Dublin, OH and Centerburg, OH. Level 1 Duties and Responsibilities: Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Appropriately escalates complex customer issues to Universal Bankers 2 and 3. Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service. Understands and strives to meet individual, team and branch performance metrics and sales goals. Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures. As needed, performs basic opening and closing duties independently (including arming and disarming the branch). Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits. Follows all safety and security protocols and escalates issues appropriately. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Qualifications and Skills Level 1: 0-2 Years of banking experience is required. Experience handling cash is required. High School Diploma or equivalent is required. Experience in customer service is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 2 Duties and Responsibilities: On top of the duties listed in level 1, level 2 duties and responsibilities include: Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary. Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures. Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions. Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification. Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system. Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy. Qualifications and Skills Level 2: 2-4 Years of banking experience is required. Experience must include cash handling and customer service. Experience handling cash is required. 0-2 years of experience as a supervisor, mentor or team leader is preferred. Strong understanding of banking laws and regulations is required. Notary Public is preferred. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 3 Duties and Responsibilities: On top of the duties listed in level 1, and level 2, level 3 duties and responsibilities include: Supervises assigned employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. As needed and assigned, assists the Branch Manager in managing the specified bank branch; completes bank schedules; ensures reports are completed; ensures policies and procedures are being followed; delegates branch staff duties; maintains acceptable level of non-sufficient fund fee waivers as determined by management; approves and performs customer transactions; opens and closes the branch; oversees maintenance and security of facility; resolves customer complaints. Serves as subject matter expert and is able to perform all branch operational duties as needed including wire transfers, Notary duties, check verifications, teller line activities, all account opening and closing, vault maintenance, cross-sales and referrals. Performs advanced banking duties including handling escalated customer complaints, responding to lending product/rate inquiries, taking consumer loan applications and completing required disclosures, and handling loan closure processing and communications. Handles assigned branch administration and oversight duties including report generation, monitoring and interpretation; completion of branch audits; and vendor management (including selection, relationship management, performance metrics and accountability). Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification, and Webcapture system. As directed, acts and branch and company representative by attending meetings (inside and outside of the organization), participating in community events and engaging in industry associations. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Other Duties as assigned. Qualifications and Skills Level 3: 3-5 Years of banking experience is required. Experience must include cash handling and customer service. Experience as a supervisor, mentor or team leader is required. Strong understanding of banking laws and regulations is required. Notary Public is required. NMLS number is required. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required. Physical Environment All Levels: While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is performed in a retail bank setting. Employee must be able to work days and hours that branch is open including weekends and overtime as needed. The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PI120f047723c3-9729
08/13/2026
Full time
Position Summary: The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. This role will need to travel between Dublin, OH and Centerburg, OH. Level 1 Duties and Responsibilities: Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Appropriately escalates complex customer issues to Universal Bankers 2 and 3. Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service. Understands and strives to meet individual, team and branch performance metrics and sales goals. Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures. As needed, performs basic opening and closing duties independently (including arming and disarming the branch). Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits. Follows all safety and security protocols and escalates issues appropriately. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Qualifications and Skills Level 1: 0-2 Years of banking experience is required. Experience handling cash is required. High School Diploma or equivalent is required. Experience in customer service is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 2 Duties and Responsibilities: On top of the duties listed in level 1, level 2 duties and responsibilities include: Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary. Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures. Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions. Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification. Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system. Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy. Qualifications and Skills Level 2: 2-4 Years of banking experience is required. Experience must include cash handling and customer service. Experience handling cash is required. 0-2 years of experience as a supervisor, mentor or team leader is preferred. Strong understanding of banking laws and regulations is required. Notary Public is preferred. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required (for float positions) Level 3 Duties and Responsibilities: On top of the duties listed in level 1, and level 2, level 3 duties and responsibilities include: Supervises assigned employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. As needed and assigned, assists the Branch Manager in managing the specified bank branch; completes bank schedules; ensures reports are completed; ensures policies and procedures are being followed; delegates branch staff duties; maintains acceptable level of non-sufficient fund fee waivers as determined by management; approves and performs customer transactions; opens and closes the branch; oversees maintenance and security of facility; resolves customer complaints. Serves as subject matter expert and is able to perform all branch operational duties as needed including wire transfers, Notary duties, check verifications, teller line activities, all account opening and closing, vault maintenance, cross-sales and referrals. Performs advanced banking duties including handling escalated customer complaints, responding to lending product/rate inquiries, taking consumer loan applications and completing required disclosures, and handling loan closure processing and communications. Handles assigned branch administration and oversight duties including report generation, monitoring and interpretation; completion of branch audits; and vendor management (including selection, relationship management, performance metrics and accountability). Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification, and Webcapture system. As directed, acts and branch and company representative by attending meetings (inside and outside of the organization), participating in community events and engaging in industry associations. May float to other bank branches as needed. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Other Duties as assigned. Qualifications and Skills Level 3: 3-5 Years of banking experience is required. Experience must include cash handling and customer service. Experience as a supervisor, mentor or team leader is required. Strong understanding of banking laws and regulations is required. Notary Public is required. NMLS number is required. High School Diploma or equivalent is required. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred. Driver's license is required. Physical Environment All Levels: While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is performed in a retail bank setting. Employee must be able to work days and hours that branch is open including weekends and overtime as needed. The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PI120f047723c3-9729