Austin Telco Federal Credit Union

Description: Learning and Development Specialist Location: 11149 Research Blvd, Austin, Tx 78759 Schedule: Monday-Friday 7:30am-4pm Austin Telco is seeking a skilled and engaging Learning and Development Specialist to facilitate in-person and virtual training for new and existing employees. This role partners with internal stakeholders to identify learning needs, designs and delivers effective training content, and supports employee development aligned with organizational goals. The Trainer also monitors training effectiveness and recommends improvements to enhance learning outcomes. What you'll do: Design and develop training plans, instructional materials, and job aids to support employee learning. Facilitate interactive training sessions in various formats (in-person, virtual, blended) for diverse audiences. Partner with stakeholders and subject matter experts to identify learning gaps and implement training solutions. Collect and analyze feedback and knowledge checks to improve training content and delivery. Maintain training records and assist in managing the Learning Management System (LMS). Support new employee onboarding and coordinate training logistics with HR and leadership. Create and maintain training guides, manuals, visual aids, and course materials. Travel to branch locations as needed; must hold a valid driver's license. Perform other duties as assigned by the Training and Development Manager. What you bring: Bachelor's degree in Human Resources, Organizational Development, Education, or related field preferred. 3-5 years of experience in financial institutions. 3-5 years of experience in training, facilitation, or instructional delivery. Strong verbal and written communication skills. Effective presentation and public speaking abilities. Proficient in basic math and data interpretation. Strong reasoning and problem-solving skills. Ability to work independently and handle complex issues with minimal supervision. Must be able to travel to branches as needed. Must be able to work with diverse learning styles and adapt training delivery accordingly. What We Offer: 401(k) Retirement Plan with company match, plus a Pension Plan to support your long-term financial goals. Paid Federal Holidays for all employees-including part-time team members. Community Engagement Opportunities through credit union-sponsored volunteer initiatives and events. Additional Requirements Good credit standing (verified prior to hire) Successful background check and drug screening upon offer Why Austin Telco? We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements: PI8e384d08ce8d-2898

Assistant Vice President of Payment Services Location: 11149 Research Blvd, Austin, Tx 78759 Department: Payment Services Employment Type: Full-Time Austin Telco is seeking a strategic and hands-on leader to serve as our Assistant Vice President (AVP), Payment Services . This role oversees all aspects of payment operations, including ACH, wire transfers, share drafts, bill pay, and fraud detection, while ensuring alignment with Card Services. The AVP will drive operational excellence, regulatory compliance, and team development, all while enhancing the member experience. What you'll do Lead and manage the Payment Services department, including ACH, wire, share draft, bill pay, and fraud operations. Foster a culture of accountability, continuous improvement, and member-focused service. Collaborate with Card Services leadership to ensure seamless payment operations. Manage vendor relationships and coordinate resolution of technical issues. Partner with Accounting and Finance to reconcile payment-related accounts. Provide strategic insights to senior leadership on risk, compliance, and operational enhancements. Serve as an escalation point for complex member and internal issues. Ensure compliance with OFAC, FinCEN, IRS, BSA/SAR, and other regulatory requirements. Analyze payment trends and recommend innovations to improve efficiency and member satisfaction. Support implementation of new payment initiatives and staff training. Directly supervise Payment Services team members. Conduct performance evaluations and provide coaching and feedback. Manage daily workflow and resource allocation. Resolve employee concerns in alignment with company policies. Promote a collaborative and professional team environment. What You Bring Bachelor's degree in Business, Finance, or related field preferred. Must obtain Accredited ACH Professional (AAP) certification within two years of hire. 3-5 years of experience in financial services or banking operations, with a focus on payment services. Minimum 3 years of leadership experience with proven results. Strong knowledge of ACH, wire, and share draft processes, familiarity with Card Services. Experience with process improvement, system upgrades, or regulatory audits is a plus. Excellent time management, organizational, and delegation skills. High attention to detail and ability to thrive in a fast-paced environment. Strong communication and interpersonal skills with a member-first mindset. What We Offer: 401(k) Retirement Plan with company match, plus a Pension Plan to support your long-term financial goals. Paid Federal Holidays for all employees-including part-time team members. Community Engagement Opportunities through credit union-sponsored volunteer initiatives and events. Additional Requirements Good credit standing (verified prior to hire) Successful background check and drug screening upon offer Why Join Us? At Austin Telco, we're committed to delivering exceptional service to our members and fostering a workplace culture built on integrity, collaboration, and growth. Join a team that values innovation and leadership in financial services. Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. PIe93339f5fabc-3697