Mary's Place Seattle
Seattle, Washington
Description: We are seeking a responsible and energetic individual with a passion for serving families at our 24-hour shelter locations. Family & Shelter Advocates work with parents and children experiencing homelessness and in need of a safe refuge. General responsibilities include coordinating and facilitating shelter activities, providing care and crisis management, facilitating a set program schedule, maintaining a clean environment, and offering acceptance and hope. Family & Shelter Advocates actively engage in Mary's Place equity work-striving for racially equitable outcomes and taking responsibility for creating, maintaining, and affirming communities for people of color, immigrants and refugees, trans and gender-non-conforming people, and other populations who routinely encounter systemic oppressions. As an equal opportunity employer, people of color are encouraged to apply. This is a full-time, non-exempt position is located at our Downtown Seattle (Regrade) site. The shift available is: Tuesday, Thursday, Friday, and Saturday (Sunday, Monday and Wednesday off) 7:00 a.m. - 4:30 p.m. The hourly wage for this position is $25/hour DOE. Key Responsibilities Guest Relations (35%) Proactively create a welcoming and affirming environment, engage families in high-quality shelter services Engage guests in conversations around their housing goals and assist them with resource navigation Maintain a calm, affirming demeanor and model positive behavior, such as upholding professional boundaries Address behavioral challenges, provide trauma-informed crisis management, conflict de-escalation, and set appropriate limits through an equity lens Effectively collaborate and regularly communicate with other staff members and supervisors to ensure consistency; a team-based, solution-oriented approach to the work; and high-quality service delivery Welcome and orient new families to shelter-provide shelter tours, explain program, and complete and upload shelter intake documents Implementation of Shelter Operations & Procedures (35%) Collaboratively execute shelter processes according to time of the day and in accordance with the Shelter Policy Manual Maintain a clean and sanitary shelter environment-disinfect high-touch areas; do laundry; restock supplies; clean bathrooms and showers; vacuum, sweep, and mop floors; clean up after meals; take out garbage, compost, and recycling; etc. Serve food and adhere to all food safety and serving protocols, including clear and consistent documentation Move around the facility and maintain an active and engaging presence around shelter Record and report any building/facility concerns Attend required trainings and monthly staff meetings Implementation of Guest Enrichment Programming (15%) Facilitate calendar of activities and events for the benefit of our guests. Provide feedback to Shelter & Services Manager, Program Services Director, and Site Director on effectiveness of programming and ideas for improvement. Welcome and help orient volunteers to the space and their roles; actively engage volunteer in shelter activities Data Entry and Information Management (15%) Author, upload, and maintain clear, objective, and accurate electronic guest records, reports, and shelter documentation Handle and protect sensitive information; maintain confidentiality Maintain up to date community resources as provided by other program teams, and make them easily accessible to guests This position description generally describes the principal functions of the position, the level of knowledge and skills typically required, and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned. Requirements: Skills/Qualifications Prior experience as a Shelter Advocate is preferred Two or more years of work or volunteer experience in a social services setting, OR one or more years of social services experience combined with one or more years of customer service experience Experience working in a shelter setting or with people experiencing homelessness or housing insecurity is highly preferred Passion for and demonstrated experience working with children and families is preferred Demonstrated creative problem solving, conflict de-escalation, conflict mediation, and crisis management skills Demonstrated understanding of trauma-informed care Ability to set appropriate boundaries and maintain professional demeanor in a high stress environment Highly motivated, self-starter, resourceful, flexible, and possesses a positive attitude Exhibits compassion and empathy; works well with parents and children from all racial, ethnic, social, economic, gender, and sexual orientation backgrounds Ability to access and produce information on a computer and within Microsoft Suite, and to create documentation in the database system in an accurate and timely way Strong reading, writing, speaking, and listening (communication) skills Strong organizational and time management skills Sensitivity to the needs of clients who are experiencing homelessness, low-income, limited English speaking, or impacted by domestic violence, substance abuse, or other barriers to employment and housing Able to proficiently speak, read, write, and understand English. Proficiency in another language is preferred, particularly in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese. Willingness to take a TB test within 30 days of hire Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to converse with and listen to people in many different settings Ability to use a computer and telephone, as well as other standard office equipment Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required Travel to program sites and meetings outside the site and around the county is necessary Ability to work in an environment where there may be animals present, including dogs In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result. Details In addition, Mary's Place offers the following benefits to full-time staff: Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment. Unlimited use ORCA pass for a small deduction per pay period 9 days paid time off (PTO) each calendar year (accrued by pay period) 9 days of sick time each calendar year (accrued by pay period) 9 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment. Employee Assistance Program Mary's Place is an Equal Opportunity Employer. We value a diverse workplace and strongly encourage women, people of color and other underrepresented groups, LGBTQ+ individuals, people with disabilities, foreign-born residents, and veterans to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation details: 25-25 Hourly Wage PI5f8f36773c32-6751
Description: We are seeking a responsible and energetic individual with a passion for serving families at our 24-hour shelter locations. Family & Shelter Advocates work with parents and children experiencing homelessness and in need of a safe refuge. General responsibilities include coordinating and facilitating shelter activities, providing care and crisis management, facilitating a set program schedule, maintaining a clean environment, and offering acceptance and hope. Family & Shelter Advocates actively engage in Mary's Place equity work-striving for racially equitable outcomes and taking responsibility for creating, maintaining, and affirming communities for people of color, immigrants and refugees, trans and gender-non-conforming people, and other populations who routinely encounter systemic oppressions. As an equal opportunity employer, people of color are encouraged to apply. This is a full-time, non-exempt position is located at our Downtown Seattle (Regrade) site. The shift available is: Tuesday, Thursday, Friday, and Saturday (Sunday, Monday and Wednesday off) 7:00 a.m. - 4:30 p.m. The hourly wage for this position is $25/hour DOE. Key Responsibilities Guest Relations (35%) Proactively create a welcoming and affirming environment, engage families in high-quality shelter services Engage guests in conversations around their housing goals and assist them with resource navigation Maintain a calm, affirming demeanor and model positive behavior, such as upholding professional boundaries Address behavioral challenges, provide trauma-informed crisis management, conflict de-escalation, and set appropriate limits through an equity lens Effectively collaborate and regularly communicate with other staff members and supervisors to ensure consistency; a team-based, solution-oriented approach to the work; and high-quality service delivery Welcome and orient new families to shelter-provide shelter tours, explain program, and complete and upload shelter intake documents Implementation of Shelter Operations & Procedures (35%) Collaboratively execute shelter processes according to time of the day and in accordance with the Shelter Policy Manual Maintain a clean and sanitary shelter environment-disinfect high-touch areas; do laundry; restock supplies; clean bathrooms and showers; vacuum, sweep, and mop floors; clean up after meals; take out garbage, compost, and recycling; etc. Serve food and adhere to all food safety and serving protocols, including clear and consistent documentation Move around the facility and maintain an active and engaging presence around shelter Record and report any building/facility concerns Attend required trainings and monthly staff meetings Implementation of Guest Enrichment Programming (15%) Facilitate calendar of activities and events for the benefit of our guests. Provide feedback to Shelter & Services Manager, Program Services Director, and Site Director on effectiveness of programming and ideas for improvement. Welcome and help orient volunteers to the space and their roles; actively engage volunteer in shelter activities Data Entry and Information Management (15%) Author, upload, and maintain clear, objective, and accurate electronic guest records, reports, and shelter documentation Handle and protect sensitive information; maintain confidentiality Maintain up to date community resources as provided by other program teams, and make them easily accessible to guests This position description generally describes the principal functions of the position, the level of knowledge and skills typically required, and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned. Requirements: Skills/Qualifications Prior experience as a Shelter Advocate is preferred Two or more years of work or volunteer experience in a social services setting, OR one or more years of social services experience combined with one or more years of customer service experience Experience working in a shelter setting or with people experiencing homelessness or housing insecurity is highly preferred Passion for and demonstrated experience working with children and families is preferred Demonstrated creative problem solving, conflict de-escalation, conflict mediation, and crisis management skills Demonstrated understanding of trauma-informed care Ability to set appropriate boundaries and maintain professional demeanor in a high stress environment Highly motivated, self-starter, resourceful, flexible, and possesses a positive attitude Exhibits compassion and empathy; works well with parents and children from all racial, ethnic, social, economic, gender, and sexual orientation backgrounds Ability to access and produce information on a computer and within Microsoft Suite, and to create documentation in the database system in an accurate and timely way Strong reading, writing, speaking, and listening (communication) skills Strong organizational and time management skills Sensitivity to the needs of clients who are experiencing homelessness, low-income, limited English speaking, or impacted by domestic violence, substance abuse, or other barriers to employment and housing Able to proficiently speak, read, write, and understand English. Proficiency in another language is preferred, particularly in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese. Willingness to take a TB test within 30 days of hire Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to converse with and listen to people in many different settings Ability to use a computer and telephone, as well as other standard office equipment Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required Travel to program sites and meetings outside the site and around the county is necessary Ability to work in an environment where there may be animals present, including dogs In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result. Details In addition, Mary's Place offers the following benefits to full-time staff: Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment. Unlimited use ORCA pass for a small deduction per pay period 9 days paid time off (PTO) each calendar year (accrued by pay period) 9 days of sick time each calendar year (accrued by pay period) 9 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment. Employee Assistance Program Mary's Place is an Equal Opportunity Employer. We value a diverse workplace and strongly encourage women, people of color and other underrepresented groups, LGBTQ+ individuals, people with disabilities, foreign-born residents, and veterans to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation details: 25-25 Hourly Wage PI5f8f36773c32-6751
Mary's Place Seattle
Seattle, Washington
Description: We are seeking a passionate, outgoing, responsible, and experienced professional to join our Intake Team. The ideal candidate will be a self-motivated individual who is a creative problem solver. As the Intake Diversion Specialist, you will report to the Intake Line Manager and will be responsible for providing general crisis care to families calling the intake telephone line. Other responsibilities include, conducting basic assessments to determine families' shelter and referral needs and helping families identify potential housing solutions through a diversion conversation. The Intake Diversion Specialist supports families in utilizing their own strengths to identify housing solutions and coordinates family information for all emergency shelter programs across King County so that families may have their shelter needs met as quickly as possible. This is a full-time, non-exempt position. The hourly rate is $25.00/ DOE . Schedule for this position is: Tuesday-Saturday, 12:00 p.m. to 8:30 p.m. During periods of severe weather, operating hours may be extended until 10:30 p.m., and team members are expected to have flexibility in their schedules during these times. Key Responsibilities Answer a dedicated phone line for families calling to access homeless services; provide phone support for families as necessary to secure safe and stable housing, providing financial assistance where necessary Listen and collect information in a compassionate and trauma-informed manner Respond effectively to callers, utilizing active listening skills, thorough assessment and problem-solving techniques Administer screening tool to assess needs and determine eligibility for services Ensure documentation for each call is complete and accurate, including tracking financial assistance Enter data into multiple data collection systems and maintain accurate and confidential client records and electronic files and database systems Utilize motivational interviewing techniques to help families identify their strengths and assist to creatively identify solutions and alternate housing arrangements that quickly resolve their housing crisis Utilize clinical skills to rank families based on vulnerability Provide referrals as needed and connect callers with various services Assist in coordinating daily internal shelter placement Maintain good working relationships and strong partnerships with in-house teams and other community providers to provide the best support for callers Maintain confidentiality regarding clients, personnel and other internal affairs of Mary's Place Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements Contact former Mary's Place families to conduct quantitative surveys; accurately track and record data Participate in regular staff and team meetings Ensure all responsibilities are carried out and enforce Mary's Place rules and policies Requirements: Skills/Qualifications Required High school equivalency required, college degree preferred; or equivalent experience 1+ years' experience working in social services or related field; or equivalent experience working in a call center, shelter, social services or case management Experience working with homeless population strongly desired Proficient with Microsoft Office and Microsoft 365 applications Highly organized and attentive to detail, with excellent time management skills Ability to interact with callers in a respectful and compassionate manner and to create a positive experience over the phone Demonstrates sincere concern, caring and desire to provide excellent service to families in need Strong communication (listening, speaking and conversing) and documentation skills Basic knowledge of Housing First and Diversion principles desired Demonstrated problem solving, conflict mediation and crisis management skills Ability to work both as a part of a collaborative team and independently to manage tasks and deadlines Familiarity with HMIS data system and community resources for families experiencing homelessness preferred Demonstrated ability to learn new data systems quickly Commitment to racial equity and social justice Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders Highly motivated, resourceful, flexible, and possesses a positive attitude even under stressful conditions Ability to set appropriate professional boundaries and maintain professional and calm demeanor and positive attitude, even under stressful conditions Able to proficiently speak, read, write, and understand English. Proficiency in another language is preferred, particularly in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese. Willing to complete and submit a TB test within 30 days of employment. Physical Requirements Ability to converse with and listen to people in many different settings Ability to use a computer and telephone, as well as other standard office equipment Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required Travel to program sites and meetings outside the site and around the county is necessary Ability to work in an environment where there may be animals present, including dogs In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result. Details In addition, Mary's Place offers the following benefits to full-time staff: Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment. Unlimited use ORCA pass for a small deduction per pay period 10 days paid time off (PTO) each calendar year (accrued by pay period) 10 days of sick time each calendar year (accrued by pay period) 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment. Employee Assistance Program Mary's Place is an Equal Opportunity Employer. Compensation details: 25-25 Hourly Wage PId1cfb-9498
Description: We are seeking a passionate, outgoing, responsible, and experienced professional to join our Intake Team. The ideal candidate will be a self-motivated individual who is a creative problem solver. As the Intake Diversion Specialist, you will report to the Intake Line Manager and will be responsible for providing general crisis care to families calling the intake telephone line. Other responsibilities include, conducting basic assessments to determine families' shelter and referral needs and helping families identify potential housing solutions through a diversion conversation. The Intake Diversion Specialist supports families in utilizing their own strengths to identify housing solutions and coordinates family information for all emergency shelter programs across King County so that families may have their shelter needs met as quickly as possible. This is a full-time, non-exempt position. The hourly rate is $25.00/ DOE . Schedule for this position is: Tuesday-Saturday, 12:00 p.m. to 8:30 p.m. During periods of severe weather, operating hours may be extended until 10:30 p.m., and team members are expected to have flexibility in their schedules during these times. Key Responsibilities Answer a dedicated phone line for families calling to access homeless services; provide phone support for families as necessary to secure safe and stable housing, providing financial assistance where necessary Listen and collect information in a compassionate and trauma-informed manner Respond effectively to callers, utilizing active listening skills, thorough assessment and problem-solving techniques Administer screening tool to assess needs and determine eligibility for services Ensure documentation for each call is complete and accurate, including tracking financial assistance Enter data into multiple data collection systems and maintain accurate and confidential client records and electronic files and database systems Utilize motivational interviewing techniques to help families identify their strengths and assist to creatively identify solutions and alternate housing arrangements that quickly resolve their housing crisis Utilize clinical skills to rank families based on vulnerability Provide referrals as needed and connect callers with various services Assist in coordinating daily internal shelter placement Maintain good working relationships and strong partnerships with in-house teams and other community providers to provide the best support for callers Maintain confidentiality regarding clients, personnel and other internal affairs of Mary's Place Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements Contact former Mary's Place families to conduct quantitative surveys; accurately track and record data Participate in regular staff and team meetings Ensure all responsibilities are carried out and enforce Mary's Place rules and policies Requirements: Skills/Qualifications Required High school equivalency required, college degree preferred; or equivalent experience 1+ years' experience working in social services or related field; or equivalent experience working in a call center, shelter, social services or case management Experience working with homeless population strongly desired Proficient with Microsoft Office and Microsoft 365 applications Highly organized and attentive to detail, with excellent time management skills Ability to interact with callers in a respectful and compassionate manner and to create a positive experience over the phone Demonstrates sincere concern, caring and desire to provide excellent service to families in need Strong communication (listening, speaking and conversing) and documentation skills Basic knowledge of Housing First and Diversion principles desired Demonstrated problem solving, conflict mediation and crisis management skills Ability to work both as a part of a collaborative team and independently to manage tasks and deadlines Familiarity with HMIS data system and community resources for families experiencing homelessness preferred Demonstrated ability to learn new data systems quickly Commitment to racial equity and social justice Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders Highly motivated, resourceful, flexible, and possesses a positive attitude even under stressful conditions Ability to set appropriate professional boundaries and maintain professional and calm demeanor and positive attitude, even under stressful conditions Able to proficiently speak, read, write, and understand English. Proficiency in another language is preferred, particularly in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese. Willing to complete and submit a TB test within 30 days of employment. Physical Requirements Ability to converse with and listen to people in many different settings Ability to use a computer and telephone, as well as other standard office equipment Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required Travel to program sites and meetings outside the site and around the county is necessary Ability to work in an environment where there may be animals present, including dogs In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result. Details In addition, Mary's Place offers the following benefits to full-time staff: Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment. Unlimited use ORCA pass for a small deduction per pay period 10 days paid time off (PTO) each calendar year (accrued by pay period) 10 days of sick time each calendar year (accrued by pay period) 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment. Employee Assistance Program Mary's Place is an Equal Opportunity Employer. Compensation details: 25-25 Hourly Wage PId1cfb-9498