Description: The Keene Family YMCA is seeking a part-time Member Services Representative to work at their Welcome Center. In this role you will deliver excellent service to all members, guests, and program participants, by creating a positive environment that promotes youth development, social responsibility, and healthy living in accordance with YMCA policies and procedures. The Y offers a competitive salary and benefits package, including free membership, and the opportunity to be part of a supportive team of dedicated professionals committed to strengthening community. Essential Functions of the Member Services Representative Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests. While exemplifying the Y's commitment to the four-character values of caring, honesty, respect & responsibility and responds to all member and community inquiries in a timely manner. Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention. Communicates effectively face-to-face and on the phone, while giving tours, answering questions or concerns or engaging in relationship building with members and prospective members. Handles situations that may arise regarding membership status, facility usage, etc. Remains calm and in control even under adverse circumstances and refers to a supervisor when necessary. Informs the Member Services Director of all issues that may require further follow-up or that may arise again due to policy concerns. Provides accurate and concise information regarding memberships, programs, and Y related information. Remains current on programs, events, policies, and procedures. Enforces all YMCA policies including but not limited to facility usage. Monitoring the entry of all persons into the Y facility and enforcing policy accordingly. Always looks and acts professional, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and personal cell phone use. Participates in staff meetings and/or related meetings. Benefits: part-time employees are eligible to receive the following benefits: Membership to the Y Flexible schedules Professional development opportunities 401a retirement plan with company match, plus option to contribute to a 403b retirement savings account The opportunity to work for a mission-driven organization and to make a real difference in the lives of others in your community Requirements: Must be available to work nights and weekends MINIMUM QUALIFICATIONS: Meets 80% to 100% of the following qualifications: High School diploma. Strong customer service, communication, computer, and problem-solving skills. High level of confidence, patience, and attention to detail. Ability to diffuse confrontational situations, and work in a fast-paced environment. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. A willingness to commit to the mission of the YMCA. CPR and First Aid certified. Ability to serve as a positive role model to staff, program participants, parents, and members. Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect. Two or more years of experience using Windows or a proven track record of technology dexterity and adaptability to innovation. PREFERED LEVEL QUALIFICATIONS: Extensive training and work experience with diverse populations. Five years of experience working at a Welcome Center at another YMCA Two or more years of experience working with DAXKO Operations in a YMCA setting. Four or more years of experience in Customer Service. Two or more years of office/clerical/customer facing work experience. Two or more years of experience using a membership software. About Us The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause. Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y's commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility. All positions require passing a background check. The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status. Compensation details: 13-16 Hourly Wage PI142bb55da5-
10/24/2025
Full time
Description: The Keene Family YMCA is seeking a part-time Member Services Representative to work at their Welcome Center. In this role you will deliver excellent service to all members, guests, and program participants, by creating a positive environment that promotes youth development, social responsibility, and healthy living in accordance with YMCA policies and procedures. The Y offers a competitive salary and benefits package, including free membership, and the opportunity to be part of a supportive team of dedicated professionals committed to strengthening community. Essential Functions of the Member Services Representative Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests. While exemplifying the Y's commitment to the four-character values of caring, honesty, respect & responsibility and responds to all member and community inquiries in a timely manner. Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention. Communicates effectively face-to-face and on the phone, while giving tours, answering questions or concerns or engaging in relationship building with members and prospective members. Handles situations that may arise regarding membership status, facility usage, etc. Remains calm and in control even under adverse circumstances and refers to a supervisor when necessary. Informs the Member Services Director of all issues that may require further follow-up or that may arise again due to policy concerns. Provides accurate and concise information regarding memberships, programs, and Y related information. Remains current on programs, events, policies, and procedures. Enforces all YMCA policies including but not limited to facility usage. Monitoring the entry of all persons into the Y facility and enforcing policy accordingly. Always looks and acts professional, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and personal cell phone use. Participates in staff meetings and/or related meetings. Benefits: part-time employees are eligible to receive the following benefits: Membership to the Y Flexible schedules Professional development opportunities 401a retirement plan with company match, plus option to contribute to a 403b retirement savings account The opportunity to work for a mission-driven organization and to make a real difference in the lives of others in your community Requirements: Must be available to work nights and weekends MINIMUM QUALIFICATIONS: Meets 80% to 100% of the following qualifications: High School diploma. Strong customer service, communication, computer, and problem-solving skills. High level of confidence, patience, and attention to detail. Ability to diffuse confrontational situations, and work in a fast-paced environment. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. A willingness to commit to the mission of the YMCA. CPR and First Aid certified. Ability to serve as a positive role model to staff, program participants, parents, and members. Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect. Two or more years of experience using Windows or a proven track record of technology dexterity and adaptability to innovation. PREFERED LEVEL QUALIFICATIONS: Extensive training and work experience with diverse populations. Five years of experience working at a Welcome Center at another YMCA Two or more years of experience working with DAXKO Operations in a YMCA setting. Four or more years of experience in Customer Service. Two or more years of office/clerical/customer facing work experience. Two or more years of experience using a membership software. About Us The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause. Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y's commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility. All positions require passing a background check. The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status. Compensation details: 13-16 Hourly Wage PI142bb55da5-
Description: Facility Manager POSITION SUMMARY: Supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Directs all maintenance, housekeeping, and improvement of operations of YMCA facilities and vehicles, including preventative maintenance. Supports the strategic direction while exemplifying the Y's commitment to inclusion. ESSENTIAL FUNCTIONS: 1. Provides overall coordination of facility maintenance, including planning and developing preventative maintenance through facility maintenance software. 2. Ensures the proper operation of all mechanical systems. 3. Completes repair work and projects in a timely manner. 4. Oversees all contractors that work in the facility and grounds. May request and review bids and recommend selection of contractors. 5. Works with outside agencies such as fire, health, building depts., etc. to ensure compliance with all local, state, and federal regulations related to facilities and grounds. 6. Develops budgets supporting the preventative and annual maintenance plans and monitors expenditures against budget. 7. Maintains records of income and expenditures. 8. Recruits, hires, trains, develops, schedules, and directs assigned staff and volunteers. 9. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. 10. Participates with other members of management in the YMCA's Annual Support Campaign. 11. Advises management on maintenance issues and projects as requested. 12. Ensures that assigned vehicles (and other equipment) are maintained and operated in accordance with the policies and procedures of the YMCA. 13. Update's facility plans periodically. Develop annual plan of capital projects, consistent with the YMCA's strategic plan and community needs. 14. Member of the organization's Safety Committee and board sanctioned Facilities Committee. Requirements: QUALIFICATIONS: MINIMUM QUALIFICATIONS: 1. Bachelor's degree in facility management or a related field or equivalent. 2. Three or more years' experience in facility management or closely related field. 3. Working knowledge of mechanical, groundskeeping, electrical and plumbing systems, carpentry, and other maintenance-related areas. 4. Skills in supervision, budget management and project management. 5. Demonstrated professionalism in both attitude and appearance. 6. Excellent written and oral communication skills. 7. Proficient in computer operation knowledge required 8. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 9. Ability and current license to drive with record that meets YMCA standards. PREFERRED QUALIFICATIONS: 1. CPR, First Aid and AED certifications. 2. CPO - "POOL", and boiler certifications. 3. Ability to respond to safety and emergency situations. Within 30 days of hire completion of: Child Abuse Prevention for Supervisory Staff; Working with Program Volunteers; CPR; First Aid; AED; Bloodborne Pathogens, 3 modules from the Advancing Equity training series by YUSA. PHYSICAL DEMANDS Sufficient strength, agility, and mobility to perform essential functions of the job. Compensation details: 0 Yearly Salary PI6411e16ec5b3-4812
10/01/2025
Full time
Description: Facility Manager POSITION SUMMARY: Supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Directs all maintenance, housekeeping, and improvement of operations of YMCA facilities and vehicles, including preventative maintenance. Supports the strategic direction while exemplifying the Y's commitment to inclusion. ESSENTIAL FUNCTIONS: 1. Provides overall coordination of facility maintenance, including planning and developing preventative maintenance through facility maintenance software. 2. Ensures the proper operation of all mechanical systems. 3. Completes repair work and projects in a timely manner. 4. Oversees all contractors that work in the facility and grounds. May request and review bids and recommend selection of contractors. 5. Works with outside agencies such as fire, health, building depts., etc. to ensure compliance with all local, state, and federal regulations related to facilities and grounds. 6. Develops budgets supporting the preventative and annual maintenance plans and monitors expenditures against budget. 7. Maintains records of income and expenditures. 8. Recruits, hires, trains, develops, schedules, and directs assigned staff and volunteers. 9. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. 10. Participates with other members of management in the YMCA's Annual Support Campaign. 11. Advises management on maintenance issues and projects as requested. 12. Ensures that assigned vehicles (and other equipment) are maintained and operated in accordance with the policies and procedures of the YMCA. 13. Update's facility plans periodically. Develop annual plan of capital projects, consistent with the YMCA's strategic plan and community needs. 14. Member of the organization's Safety Committee and board sanctioned Facilities Committee. Requirements: QUALIFICATIONS: MINIMUM QUALIFICATIONS: 1. Bachelor's degree in facility management or a related field or equivalent. 2. Three or more years' experience in facility management or closely related field. 3. Working knowledge of mechanical, groundskeeping, electrical and plumbing systems, carpentry, and other maintenance-related areas. 4. Skills in supervision, budget management and project management. 5. Demonstrated professionalism in both attitude and appearance. 6. Excellent written and oral communication skills. 7. Proficient in computer operation knowledge required 8. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 9. Ability and current license to drive with record that meets YMCA standards. PREFERRED QUALIFICATIONS: 1. CPR, First Aid and AED certifications. 2. CPO - "POOL", and boiler certifications. 3. Ability to respond to safety and emergency situations. Within 30 days of hire completion of: Child Abuse Prevention for Supervisory Staff; Working with Program Volunteers; CPR; First Aid; AED; Bloodborne Pathogens, 3 modules from the Advancing Equity training series by YUSA. PHYSICAL DEMANDS Sufficient strength, agility, and mobility to perform essential functions of the job. Compensation details: 0 Yearly Salary PI6411e16ec5b3-4812
Description: Keene Family YMCA is seeking part-time Lifeguards to work in their busy Aquatics Center. As a member of the Aquatics team, Lifeguards are responsible for ensuring the safety of all participants in our Aquatics Center. Additionally, Lifeguards maintain safe swimming conditions in the pool, on the deck, and in surrounding areas to create a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures. Current American Red Cross or YMCA Lifeguard certifications, CPR, First Aid, and AED certifications are required. If you do not have the required certifications, you could be eligible to receive your certifications free of charge with one year of service at the Keene Family YMCA. This position offers flexible hours and a positive work environment where you will have the opportunity to grow personally and professionally while making a positive impact on others in the community. Essential Functions of the Lifeguard Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests while exemplifying the Y's commitment to the four-character values of caring, honesty, respect & responsibility. Responds to all member and community inquiries in a timely manner. Maintains active surveillance of the pool area by continuously scanning the pool area from side to side, regularly walking around the pool area to check blind spots, steam room, and sauna. Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies, procedures, and the "safe-in-six model" (Prevent, Recognize, Activate EAP, Rescue, Care, Report). Completes related reports as required. Maintains effective, positive, culturally aware relationships with the members, participants and other staff. Knows, understands, and consistently applies safety rules, policies and guidelines for the pool and aquatic area. Maintains accurate records as required by the YMCA and/or the state Health Department code. Performs equipment checks and ensures appropriate equipment is available as needed. Performs chemical testing when not guarding, as required, and takes appropriate action. Checks the pool for hazardous conditions when arriving and for the duration of the shift. Lifeguards may be required to open or close the aquatics center. Attends all staff meetings and in-service trainings. Requirements: MINIMUM QUALIFICATIONS: Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Minimum age of 18. Ability to maintain certification-level of physical and mental readiness. Current YMCA or Red Cross Lifeguard Certification. Must demonstrate lifeguard skills in accordance with YMCA/ARC standards. PREFERED LEVEL QUALIFICATIONS: Certifications: CPR for the Professional Rescuer, AED, Basic First Aid and Emergency Oxygen. 5+ years of Lifeguarding. ABOUT US The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause. Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests. While exemplifying the Y's commitment to the four-character values of Caring, Honesty, Respect & Responsibility and responding to all member and community inquiries in a timely manner. All positions require passing a background check. The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status. Compensation details: 14.06-16.87 Hourly Wage PIbff5c81b988a-9308
10/01/2025
Full time
Description: Keene Family YMCA is seeking part-time Lifeguards to work in their busy Aquatics Center. As a member of the Aquatics team, Lifeguards are responsible for ensuring the safety of all participants in our Aquatics Center. Additionally, Lifeguards maintain safe swimming conditions in the pool, on the deck, and in surrounding areas to create a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures. Current American Red Cross or YMCA Lifeguard certifications, CPR, First Aid, and AED certifications are required. If you do not have the required certifications, you could be eligible to receive your certifications free of charge with one year of service at the Keene Family YMCA. This position offers flexible hours and a positive work environment where you will have the opportunity to grow personally and professionally while making a positive impact on others in the community. Essential Functions of the Lifeguard Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests while exemplifying the Y's commitment to the four-character values of caring, honesty, respect & responsibility. Responds to all member and community inquiries in a timely manner. Maintains active surveillance of the pool area by continuously scanning the pool area from side to side, regularly walking around the pool area to check blind spots, steam room, and sauna. Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies, procedures, and the "safe-in-six model" (Prevent, Recognize, Activate EAP, Rescue, Care, Report). Completes related reports as required. Maintains effective, positive, culturally aware relationships with the members, participants and other staff. Knows, understands, and consistently applies safety rules, policies and guidelines for the pool and aquatic area. Maintains accurate records as required by the YMCA and/or the state Health Department code. Performs equipment checks and ensures appropriate equipment is available as needed. Performs chemical testing when not guarding, as required, and takes appropriate action. Checks the pool for hazardous conditions when arriving and for the duration of the shift. Lifeguards may be required to open or close the aquatics center. Attends all staff meetings and in-service trainings. Requirements: MINIMUM QUALIFICATIONS: Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Minimum age of 18. Ability to maintain certification-level of physical and mental readiness. Current YMCA or Red Cross Lifeguard Certification. Must demonstrate lifeguard skills in accordance with YMCA/ARC standards. PREFERED LEVEL QUALIFICATIONS: Certifications: CPR for the Professional Rescuer, AED, Basic First Aid and Emergency Oxygen. 5+ years of Lifeguarding. ABOUT US The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause. Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests. While exemplifying the Y's commitment to the four-character values of Caring, Honesty, Respect & Responsibility and responding to all member and community inquiries in a timely manner. All positions require passing a background check. The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status. Compensation details: 14.06-16.87 Hourly Wage PIbff5c81b988a-9308