Guardiar

The Customer Service Representative plays a vital role in ensuring customer satisfaction by delivering timely, accurate, and courteous support across multiple communication channels. This position is responsible for managing customer inquiries, resolving issues, and processing orders efficiently in a fast-paced environment. Serving as the primary point of contact between the company and its customers, the representative fosters positive relationships through clear, professional, and solution-oriented communication. Strong performance in this role contributes directly to customer retention and enhances the company's overall reputation. The ideal candidate demonstrates exceptional multitasking abilities, strong attention to detail, and the capacity to work independently while collaborating effectively with internal teams such as Sales, Operations, Manufacturing, Logistics, and E-Commerce. They are adept at problem-solving and maintain a positive, customer-focused attitude when addressing a wide range of customer needs. Key Responsibilities: Serve as the primary contact for customer inquiries on baseline business, provide order status updates, and issue resolution.Accurately enter and review critical customer orders for non-project-based business, ensuring all required information is complete and correct.Confirm order details with customers, including delivery dates, product specifications, and special instructions.Coordinate with internal departments and external vendors to ensure timely order fulfillment and delivery.Monitor order progress and proactively communicate updates or delays to customers.Handle customer complaints and initiate corrective actions and enter replacement orders as requested by the quality team. Support the issuance of credit memos and sample shipments when needed.Answer incoming calls and emails, directing inquiries to the appropriate team members when necessary.Providing support to visitors and guide them to the appropriate team memberMaintain accurate records of customer interactions, orders, and communications.Assist with general administrative tasks such as filing, scheduling, and preparing materials for customer visits, marketing orders or trade shows. Required Skills & Qualifications: High School Diploma or GED required; associate or bachelor's degree in business or related field is a plus.2-5 years of experience in customer service, order management, or sales support.Strong written and verbal communication skills.High attention to detail and accuracy in data entry.Ability to work independently and manage multiple priorities in a fast-paced environment.Proficiency in Microsoft Office Suite (Excel, Outlook, Word).Familiarity with ERP or order management systems preferred.Able to work from the office as this is not a remote role.Bilingual in English and Spanish is a plus. Key Competencies: Customer-focused mindset with a proactive approach to problem-solving.Organized and efficient with strong time management skills.Team-oriented with a willingness to support others.Confident, assertive, and professional in communication.Able to maintain composure under pressure and meet tight deadlines Compensation details: 20-22 Hourly Wage PIedeac-8944

The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. Title Job Duties Close new business deals by coordinating requirements; develop and negotiate contracts; integrate contract requirements with business operations. Locate or propose potential business deals by contacting potential partners; discover and explore opportunities; Screen potential business deals by analyzing market strategies, deal requirements, potential and financials; evaluate options resolve internal priorities; recommend equity investments; Identify trendsetting ideas by researching industry and related events, publications and announcements; track individual contributors and their accomplishments; Sales related responsibilities: Contribute to the determination of annual unit and gross profit plans by implementing marketing strategies; analyze trends and results; Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projects expected sales volume and profit for existing and new products, based on agreed target with Senior Management; Implement sales programs by developing field sales action plans; Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicates, and competitors; Update job knowledge by participating in educational opportunities; read professional publications; maintain personal networks; and participate in professional organizations. Skills and Qualifications Bachelor's degree in business, marketing, economics, or related field. 5+ years' experience in sales. Understanding of Armor sales process and dynamics. A commitment to excellent customer service. Ability to do full cycle sales and build a sales pipeline with current customers and new customers. Excellent written and verbal communication skills. Possess persuasive and negotiating skills. Self-motivating and problem-solving skills. Great interpersonal skills, including the ability to quickly build rapport with customers. Experience using computers for a variety of tasks. Competency in Microsoft Suite. Able to work comfortably in a fast-paced environment. Ability to travel around 50% - 70% PIed8b70546fe5-0964

The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. Title Job Duties Close new business deals by coordinating requirements; develop and negotiate contracts; integrate contract requirements with business operations. Locate or propose potential business deals by contacting potential partners; discover and explore opportunities; Screen potential business deals by analyzing market strategies, deal requirements, potential and financials; evaluate options resolve internal priorities; recommend equity investments; Identify trendsetting ideas by researching industry and related events, publications and announcements; track individual contributors and their accomplishments; Sales related responsibilities: Contribute to the determination of annual unit and gross profit plans by implementing marketing strategies; analyze trends and results; Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projects expected sales volume and profit for existing and new products, based on agreed target with Senior Management; Implement sales programs by developing field sales action plans; Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicates, and competitors; Update job knowledge by participating in educational opportunities; read professional publications; maintain personal networks; and participate in professional organizations. Skills and Qualifications Bachelor's degree in business, marketing, economics, or related field. 5+ years' experience in sales. Understanding of Armor sales process and dynamics. A commitment to excellent customer service. Ability to do full cycle sales and build a sales pipeline with current customers and new customers. Excellent written and verbal communication skills. Possess persuasive and negotiating skills. Self-motivating and problem-solving skills. Great interpersonal skills, including the ability to quickly build rapport with customers. Experience using computers for a variety of tasks. Competency in Microsoft Suite. Able to work comfortably in a fast-paced environment. Ability to travel around 50% - 70% PI19acf0afc6d5-0624

The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. Title Job Duties Close new business deals by coordinating requirements; develop and negotiate contracts; integrate contract requirements with business operations. Locate or propose potential business deals by contacting potential partners; discover and explore opportunities; Screen potential business deals by analyzing market strategies, deal requirements, potential and financials; evaluate options resolve internal priorities; recommend equity investments; Identify trendsetting ideas by researching industry and related events, publications and announcements; track individual contributors and their accomplishments; Sales related responsibilities: Contribute to the determination of annual unit and gross profit plans by implementing marketing strategies; analyze trends and results; Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projects expected sales volume and profit for existing and new products, based on agreed target with Senior Management; Implement sales programs by developing field sales action plans; Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicates, and competitors; Update job knowledge by participating in educational opportunities; read professional publications; maintain personal networks; and participate in professional organizations. Skills and Qualifications Bachelor's degree in business, marketing, economics, or related field. 5+ years' experience in sales. Understanding of Armor sales process and dynamics. A commitment to excellent customer service. Ability to do full cycle sales and build a sales pipeline with current customers and new customers. Excellent written and verbal communication skills. Possess persuasive and negotiating skills. Self-motivating and problem-solving skills. Great interpersonal skills, including the ability to quickly build rapport with customers. Experience using computers for a variety of tasks. Competency in Microsoft Suite. Able to work comfortably in a fast-paced environment. Ability to travel around 50% - 70% PIde296bffefb5-0548

PRÆSIDIAD is the home to global brands (Betafence, Guardiar, Hesco and Essia), which specialize in the security, defence and protection of people and assets around the world. Each day, millions of people are at work in the trust that PRÆSIDIAD products are protecting their lives and livelihoods from domestic and global threats, natural disasters and targeted attacks. Our goal is to deliver innovative products that inspire confidence, so that people are able to live and work each day in confidence. Hesco Armor is a manufacturer of ballistic plate inserts. Their manufactured products are used to protect military and law enforcement personnel through innovate, high-quality, technology-driven hard armor plates. Hesco Armor was established in 2012 and is located in Aberdeen, WA, and is a member of Praesidiad, headquartered in London, UK. Responsibilities This role will be part of the management team and will be responsible for running all aspects of finance and HR for Hesco Armor. Operation and supervision of day to day accounting function for Hesco Armor including AP, AR, production measurement and product costing, bank account operation, fixed assets, month end close process; Responsible for maintaining complete and accurate financial records for the trading of the legal entities in accordance with local GAAP and IFRS Lead the accurate and timely month end close processes for the US legal entity, including the timely resolution of issues Work closely with the Group CFO to ensure standardised monthly Balance Sheet reconciliations are prepared and reviewed in accordance with policy Support the preparation of the annual reporting process for the Group, managing the delivery of accurate, insightful information to an agreed timetable - prepared in accordance with relevant IFRS and local accounting standards Primary point of contact for internal and external audits, driving simplification and continuous improvement of financial processes Support the adoption of new or revised IFRS accounting standards Production of weekly and monthly management information and group reporting ensuring financial integrity, accuracy and timeliness of submission; Daily cash and working capital management; Weekly cash forecast; Responsibility for accurate operation of the Company's bi-weekly payroll and ensuring timely and accurate associated tax filings; Statutory and taxation reporting requirements for the company; Preparation of information for Group year-end audit compliance; Business planning and performance analysis including preparation and monitoring of annual budgets and half yearly reforecasts for the US operations, identifying areas for improvement and formulizing and implementing action plans; Support the management team and operational managers in the delivery of business targets and objectives and understanding reported numbers and KPIs; Supporting the Group CFO with the improvement and development of effective and robust internal and operational controls and financial systems within the business; Systems integrity, optimizing the use and accuracy of the current QuickBooks accounting system; Provision of financial expertise in the development of customer and supplier relationships; Day to day supervision of general office management duties to include responsibility for utility contracts, office supplies and services etc Skills/Knowledge/Qualifications Relevant Degree (Accounting, Finance, Business ) Professional accounting qualification (ACA, ACCA, CPA or equivalent) Minimum of 7 years' professional experience working in a Finance & Controlling role ideally in manufacturing environment with strong commercial acumen Strong technical accounting background, including in depth knowledge of IFRS and GAAP Expert in excel, proficient in pivot tables & look ups QuickBooks knowledge highly desirable Results oriented, proactive and focused - accepting of change and a champion of it in the work environment Experienced & effective business partner with the ability to form strong relationships with all levels of internal and external stakeholders Persuasive and able to convince others by delivering and maintaining a reasoned and logical argument, stating and holding their position in the face of opposition, with the ability to adapt style of debate depending on the audience Flexibility and adaptability of approach depending on the audience and or situation Strong oral, written and formal presentation skills including ability to present complex information in a clear, professional and open manner Developed problem solving and analytical skills, combining good technical knowledge with good balance and judgement relating to accounting and financial issues Proven skills in financial controls and policy development and in driving process simplification Strong, proven people manager with a strong leadership and coaching style who is visible and approachable to the team at all levels. Can build trust, engagement and drive change positively Travel Requirements: 25% travel. Compensation details: 00 Yearly Salary PIab6c0dd5-