Surya Carpet

Shipping Admin is responsible for coordinating; administrating and managing outbound shipments of our products to customers in North America, ensuring orders are processed per company's procedures as well as our customer's Vendor Compliance requirements. The Clerk must work closely with Sales and Warehouse.Requirements:MUST have experience with World ship and FedEx. Prior experience in logistics coordination is a must.Excellent comprehension ability to understand and execute all requirements (routing, labeling, documentation) of the Vendor Compliance documentations from various Major US Retailers.Highly organized, detailed oriented and self-motivated.Strong communication skills (both verbal and written).Excellent time-management skills. Able to prioritize and multi-task.Work independently as well as a team to ensure the Company's shipping goal is achieved.Must be able to work under pressure, plan and coordinate with different departments.Knowledge in description and classification of freight.Proficient in Microsoft Word, Excel and Outlook.Familiar with shipment through customers' truckers, LTL, UPS and FedEx.Responsibilities:Monitor workflow between Shipping and warehouse. Expedite shipment as needed.Prepare pick list/work order/shipping labels to the warehouse. Monitor workflow between Shipping and warehouse. Expedite shipment as needed.Review, understand and verify Customers' Vendor Compliance and Routing/Shipping Instructions.Develop and maintain guidelines and procedures by customer. Make sure all Shipping Procedures and Instructions are followed. Avoid chargeback and late shipment.Request routing on a timely basis per customers' Compliance requirements.Co-ordinate with warehouse to ensure all orders are complete routed and shipped on time and accurately.Request and evaluate freight quotes from various carriers, select the most appropriate and cost efficient ship method.Prepare shipping documents, packing list, Bill of Lading, etc. Must be familiar with Master BOL requirement for consolidator pickups.Arrange and follow up carriers pick up. Provide daily pick up schedule to warehouse.Process shipment with truckers (TL and LTL), UPS and FedEx.Communicate shipping information to customers. Tracking. Trouble-shoot and follow up on issues or delivery delays.Some international shipments.Other Shipping and Transportation tasks. Some administrative tasks.PIf09bb54500b1-0858

MARKETING AND EDITORIAL COPYWRITERAbout Surya Inc.Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times Position OverviewSurya is seeking an experienced writer and content creator with a passion for all things home. The Marketing and Editorial Copywriter will be responsible for storytelling and crafting compelling content for all Surya brands. The ideal candidate will inspire creative excellence by producing copy that is on brand, imaginative and captivating for the relevant audience.ResponsibilitiesEstablish and evolve brand voice, language style guide and copy best practices in accordance with brand values and missionDeliver key design/product stories and help amplify these stories across channels while ensuring the messaging reflects the brand and business objectivesProvide copy that is smart, engaging, revenue-minded, and empathetic to the customer journey/mindsetConduct constant competitor and industry research, with the goal of elevating our content, optimizing the brand experience, and inspiring our audience through unique well-crafted storiesManage content calendars and define standard for maximizing content success on all channels, including new ways to repurpose content to improve the customer journeyManage copy production for a high volume of time-sensitive product and brand marketing collateral, spanning across both print and digital channelsWork with marketing, e-commerce, and product teams to develop multi-channel assets (including email campaigns, social, direct mail, packaging, showrooms)Monitor consistency of materials and ensure they are within established copy guidelinesProduce error-free content and own the proofreading and fact-checking processRequirementsBachelor's degree in Marketing, Communications, or a related field3+ years of experience in copywriting for digital, social media, and print channelsExperience writing for a luxury goods, fashion, or home brand preferred Understanding of online marketing best practices including email campaigns, SEO, SEM and keyword targeting.Understanding of the relationship between words, photography, video, and graphic design Exceptional writing, verbal communication, and proofreading skillsExcellent communicator and dedicated cross-functional partnerProficient with Microsoft OfficeProficient with Adobe Creative Suite (InDesign, Photoshop, and Illustrator) preferredDetail and deadline-driven, with expert prioritization skillsPI7e31706a8a57-4204

About Surya Inc.At Surya Inc., we're redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall d cor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. is proud to have been named to the Inc. 5000 list of America's fastest-growing privately held companies for ten years in a row.Position OverviewAre you a creative powerhouse with a passion for design and a flair for bringing ideas to life? Surya is on the lookout for a talented Graphic Designer to join our innovative team. In this role, you'll have the opportunity to create visually stunning, high-impact print and digital designs that will shape how our brand connects with customers. Whether it's designing eye-catching catalogs, dynamic advertising materials, or trade show graphics, no two days are the same at Surya. If you're someone who thrives in a fast-paced environment and loves taking on exciting design challenges, this role is for you!What You'll Do:Design with Purpose: Transform business and marketing goals into visually exciting and easy-to-understand designs that are aligned with the Surya brand and resonate with our customers.Collaborate & Innovate: Develop and execute design solutions that are creative, effective, and strategically aligned with company priorities, all while staying within budget and meeting deadlines.Create Stunning Visuals: Design and produce print and digital marketing collateral, including advertisements, bi-annual catalogs, brochures, tradeshow graphics, POP signage, and product packaging/labels.Support Sales & Marketing: Update and enhance sales materials, PowerPoint presentations, infographics, and data visuals, ensuring they align with Surya's branding.Brand Evolution: Play a key role in the ongoing development of Surya's visual identity, helping the brand evolve and stay fresh.Coordinate Production: Work closely with vendors and internal teams to define project scope, coordinate production needs, and ensure the timely delivery of all design assets.What We're Looking For:Educational Background: Bachelor's degree in Visual Communications, Graphic Design, Advertising, or a related field.Experience: 2-3 years of professional experience in both print and digital media, ideally in a creative team environment. Experience with B2B marketing is a plus.Design Expertise: Strong portfolio showcasing your design skills in imagery, typography, layout, and branding.Software Mastery: Expert-level knowledge of Adobe Creative Suite (Creative Cloud, InDesign, Photoshop, Illustrator, Bridge, Acrobat) on a Mac OSX platform. Knowledge of HTML and CSS is a bonus.Attention to Detail: A perfectionist at heart, you'll ensure every design project meets Surya's high standards and delivers the best quality.Deadline-Driven: Ability to juggle multiple projects, stay organized, and meet deadlines without compromising on quality.Team Player: Collaborative, communicative, and able to take constructive feedback to continually refine your designs.Why Surya?At Surya, creativity is at the heart of everything we do. As a Graphic Designer, you'll have the opportunity to contribute to a brand that's known for innovation and style in the global home d cor market. You'll join a dynamic, fast-growing company where new ideas are celebrated, and each team member is empowered to make an impact. Plus, with Surya's expanding family of brands, you'll have plenty of room to grow your career in an exciting, ever-evolving industry.Equal Opportunity Employer:Surya is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.PI53c018ea0-

About Surya Inc.At Surya Inc., we believe in transforming spaces with design-forward home furnishings that inspire and elevate any lifestyle. Our curated collection of furniture, rugs, textiles, lighting, wall d cor, and accents is available globally through leading retailers, online stores, and interior designers. With a portfolio that includes the prestigious Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands, Surya Inc. is recognized as one of America's fastest-growing privately held companies, having been named to the Inc. 5000 annual list ten times.We're Hiring: Social Media ManagerAre you passionate about interior design, home d cor, and social media? Surya is looking for an experienced Social Media Manager to join our dynamic team. In this role, you'll take the lead in showcasing our innovative brand across multiple social media channels, driving brand awareness, engagement, and creating lasting relationships with customers, followers, and influencers alike. If you're a creative strategist with a deep understanding of social media platforms and a passion for home d cor, we want to hear from you!What You'll Do:Develop and Execute Strategy: Create and implement an integrated social media strategy that drives growth across all platforms, with a focus on Instagram, Facebook, and Pinterest.Content Planning: Curate and maintain a compelling monthly content calendar that resonates with both trade professionals and end consumers, aligning with Surya's marketing priorities.Engagement Optimization: Use SEO, hashtags, emojis, and other strategies to optimize content for maximum visibility and engagement, keeping Surya at the forefront of social media trends.Influencer Partnerships: Manage influencer programs by evaluating potential partnerships, growing our user-generated content (UGC) pipeline, and leveraging this content for marketing purposes.Community Engagement: Foster authentic connections by managing all social media interactions, responding to DMs, comments, and inquiries promptly with accurate and friendly information.Stay on Trend: Be the go-to expert on social media platform updates and trends, specifically within the interior design, home d cor, and retail industries.Track & Report Success: Regularly analyze social media performance, provide insights, and track KPIs to ensure continued growth and engagement. Stay competitive by conducting analysis of industry trends and competitors.What We're Looking For:Educational Background: A BA degree in Marketing, Communications, Journalism, or a related field.Experience: 3-5 years of hands-on experience in social media management for top brands or organizations. You should also have at least 5+ years of experience working with influencers and managing UGC.Passionate About Design: A true love for social media, home d cor, and interior design-plus the ability to translate that passion into engaging content.Creative & Visual Skills: A keen eye for design, with exceptional attention to detail and strong proofreading skills.Engagement Expertise: Proven ability to create content that significantly drives engagement and builds lasting relationships with followers.Paid Media Knowledge: Understanding of paid social media strategy to amplify organic efforts.Communication Skills: Exceptional communicator, capable of working cross-functionally and building strong partnerships across teams.Tech-Savvy: Familiarity with graphic design software such as InDesign, Photoshop, or Illustrator to create and refine visuals. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.Prioritization & Time Management: Strong organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.Why Surya?At Surya, we value creativity, innovation, and passion. You'll join a company that's growing rapidly in the global home d cor industry, with exciting opportunities to advance your career. We foster a collaborative and inclusive work culture that encourages fresh ideas and new perspectives. Plus, you'll be part of a team that's passionate about design, with the chance to shape the future of home d cor on a global scale.Equal Opportunity Employer:Surya provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.PIcc39a1ff0b8d-3848

About Surya Inc.Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. Customer Care ProfessionalSurya is seeking a Customer Care Professional who is passionate about delivering exceptional service and building long-term customer loyalty. Our Customer Care team plays a critical role in processing orders and resolving customer inquiries through phone and email support.This role is ideal for someone who thrives in a collaborative team environment, enjoys problem-solving, and consistently exceeds customer expectations by providing reliable, responsive, and resourceful service. You will become a Surya subject matter expert, supporting customers with product knowledge and internal processes.Our Customer Care leadership team is caring, supportive, and fully invested in your success.Primary ResponsibilitiesHandle customer inquiries via phone and email with professionalism and empathyProcess customer orders accurately and efficientlyVerify account information on all customer interactionsCreate and manage tickets for each customer contactGreet customers warmly and clearly identify the purpose of their callEducate customers on navigating and using the websiteProvide accurate and detailed product and service informationRecommend alternative solutions when customers are considering cancellationDocument customer interactions and update accounts as neededDe-escalate and resolve upset or frustrated customersEscalate recurring or complex issues to the appropriate supervisorShare insights and recommendations for process improvements with leadershipDevelop and maintain expert-level knowledge of Surya products and internal processesJob RequirementsExceptional customer service and communication skills2+ years of customer service experienceStrong problem-solving and critical-thinking abilitiesAbility to work effectively in a team-oriented environmentExceptional attention to detailProficiency in Microsoft Office (Excel, Outlook, Word)Experience with order entry and ticketing systemsAbility to adapt to change and learn new processes quicklyDemonstrated ability to balance customer satisfaction with business needsPreferred QualificationsCoursework toward an advanced degree in a related field2+ years of phone-based customer service experienceExperience contributing to process improvement initiativesPI56acef0-

Job Description - Customer Experience Associate About Mitchell Gold + Bob Williams:Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility, and education. Since our start in 1989, we've created a culture of respect, equality, and a commitment to helping employees reach their potential and lead more comfortable lives.Customer Experience AssociateLocation: Taylorsville, NCPosition Type: Customer ServiceOverview: The Customer Care Associate position is a customer-focused role that is responsible for completing tasks associated with improving the customer's experience. Candidates must have a positive attitude with a focus on providing outstanding service in customer-oriented contact center environment. In order to do so, this position requires attention to detail and excellent customer service skills. Responsibilities:Provide an exceptional customer experience by engaging directly with our customers via phones and email to answer their questions. Process orders with exceptional service.Resolve inquiries, concerns, and questions by researching customer issues thoroughly and communicate options for resolutionCollaborate cross-functionally in a team-based environment to resolve a variety of customer issues.Provide internal & external customers with accurate and complete informationResolve customer issues by identifying the root causeHandle highly escalated situations with professionalism, empathy & positivityUtilize multiple applications and programs to solve problems and document actions takenClearly communicate problem resolution steps to reassure customerFollow up in a timely manner with customers and internal partners on the next steps Qualifications:Candidates should thrive and find success within a fast-paced environment. 2+ years of customer service experience required. Furniture industry experience is considered a plusProficiency with Microsoft Office Suite including Excel, Outlook and Word is requiredExperience with Dynamics AX, and/or ticketing systems is a plusFlexible, adaptive to change and capable of working effectively in a fast-paced environment where quick reaction time and problem solving is critical to successExcellent organizational skills with the ability to multi-taskStrong interpersonal and communications skills; excellent written and verbal expressionCustomer-centric mindset; strongly motivated to always deliver the best possible customer experienceProfessional appearance and a strong work ethic PI65d55069b8de-7498

MARKETING AND EDITORIAL COPYWRITER About Surya Inc. Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. . Position Overview Surya is seeking an experienced writer and content creator with a passion for all things home. The Marketing and Editorial Copywriter will be responsible for storytelling and crafting compelling content for all Surya brands. The ideal candidate will inspire creative excellence by producing copy that is on brand, imaginative and captivating for the relevant audience. Responsibilities Establish and evolve brand voice, language style guide and copy best practices in accordance with brand values and mission Deliver key design/product stories and help amplify these stories across channels while ensuring the messaging reflects the brand and business objectives Provide copy that is smart, engaging, revenue-minded, and empathetic to the customer journey/mindset Conduct constant competitor and industry research, with the goal of elevating our content, optimizing the brand experience, and inspiring our audience through unique well-crafted stories Manage content calendars and define standard for maximizing content success on all channels, including new ways to repurpose content to improve the customer journey Manage copy production for a high volume of time-sensitive product and brand marketing collateral, spanning across both print and digital channels Work with marketing, e-commerce, and product teams to develop multi-channel assets (including email campaigns, social, direct mail, packaging, showrooms) Monitor consistency of materials and ensure they are within established copy guidelines Produce error-free content and own the proofreading and fact-checking process Requirements Bachelor's degree in Marketing, Communications, or a related field 3+ years of experience in copywriting for digital, social media, and print channels Experience writing for a luxury goods, fashion, or home brand preferred Understanding of online marketing best practices including email campaigns, SEO, SEM and keyword targeting. Understanding of the relationship between words, photography, video, and graphic design Exceptional writing, verbal communication, and proofreading skills Excellent communicator and dedicated cross-functional partner Proficient with Microsoft Office Proficient with Adobe Creative Suite (InDesign, Photoshop, and Illustrator) preferred Detail and deadline-driven, with expert prioritization skills PI3ca-4204

About Surya Inc. Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. Responsibilities of the Accounts Receivable Representative: The AR Representative is responsible for all customer contact will be professional and timely. Follow up, keep track of commitments, and follow through on what is committed to customers. Collection duties and responsibilities Responsible for timely collecting of past due balances of business-to-business accounts Inform customers of past due balances by various means including telephone calls, emails and mailings Process inquiries from customers on outstanding invoices Research discrepancies and reconcile customer accounts The Accounts Receivable Representative will resolve billing and short- or over payment discrepancies The AR Representative will process credits and adjustments as approved by management Requirements for the Accounts Receivable Representative: Advanced skills in Microsoft Excel and Word. Knowledge of accounts receivable, preferred. Must be able to wear different hats and work collaboratively with co-workers. Ability to manage a broad range of activities and juggle multiple tasks. Good verbal and written communication skills. Well-developed interpersonal and organizational skills and go-getter attitude Strong commitment to the job and the organization. Flexibility to work extra hours when needed. Punctual and dependable. Collection experience preferred but willing to train. Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. PI6e5-

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. We are seeking a full-time Prop Styling Assistant to join our growing Marketing team. The Styling Assistant will work closely with the Senior Stylist and collaborate with the Studio Manager to ensure all photography and video assets are executed to Surya, Inc. brand standards. The ideal candidate is a resourceful, natural problem solver who is comfortable taking direction and working independently to help style inspiring images that sell our products. We are looking for a highly organized creative who can toggle between compiling product tracking spreadsheets and thinking out of the box. This is an excellent opportunity for an aspiring photo stylist to gain hands-on experience in a fast-paced production environment, while training alongside an experienced and motivated team. Our team is passionate about interiors and design - and we love what we do - so enthusiasm and a genuine desire to work hard and be immersed in the world of interiors goes a long way. Ideally, you are an experienced on-set creative who has previously worked on photo sets or assisted with photography, wardrobe or props at photo shoots. This is an on-site position based out of our studio in White, Georgia but some travel for location shoots and showroom setup may be required. Responsibilities Work closely with Senior Stylist to plan and execute photo and video shoots across our brands, including shoots for catalogs, eCommerce, web, advertising and social media. Communicate with Senior Stylist and Studio Manager about day-to-day photo schedule and studio needs, working closely with Senior Stylist to become well versed in brand standards for styling product images and room scenes. Train under Senior Stylist to style images in a fast-paced production environment, learning to adhere to brand style guides while honing understanding of photo styling principles and techniques. Possess a natural enthusiasm for solving problems and a knack for finding just the right combination of elements to make an image sing. Work with Senior Stylist to design and create set backdrops, large-scale installations and showroom displays for home furnishing markets. Maintain prop closet on a continual basis. Clean, organize and reshelve props following shoots. Help maintain organization of studio supplies, stylist cart and prop storage areas. Assist Senior Stylist in sourcing prop options for shoots, including scheduling, organizing and making pickups and returns. Communicate with marketing and product development teams, learning about new products and the unique asks and needs behind every image on the shot list. Requirements Minimum of 1 year of on-set experience Strong sense of photo composition and style Basic knowledge of tools and techniques of prop styling Fluent in Microsoft Suite Proficiency in Adobe Creative Suite a plus Excellent interpersonal and organizational skills Strong time management skills to adhere to tight production schedules. Flexibility and multitasking skills to juggle multiple projects and shifting priorities Positive attitude and ability to pivot when met with unexpected challenges Good listening skills and strong attention to detail Willingness to take notes, direction and constructive criticism Strong desire to learn, improve and grow in your skillset Eagerness to jump in, get your hands dirty and assist wherever you are needed (this includes loading and unloading props, painting sets, helping to move/stage furniture for photos, etc.) Must be able to carry up to 40 lbs. PI6b668e92ab0f-4364

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. Overview Join a growing IT team responsible for implementing, supporting, and maintaining critical infrastructure that enables reliable product distribution and drives organizational stability across multiple platforms. This role works across a diverse technology stack centered on Microsoft Windows, VMware, Veeam, Nutanix, Cisco, Meraki, and Microsoft 365 (O365) environments. The Jr. System Administrator will collaborate with technical staff and cross functional partners to deliver solutions that meet business needs while contributing to best practices, process improvements, and evaluation of new tools and technologies. This position requires flexibility, including working nights, weekends, and traveling as needed to support operations, maintenance windows, and project-related demands. This role reports to the Information Systems and Support Manager. Responsibilities • Install, configure, and maintain servers, workstations, software, and hardware • Manage and support network and infrastructure technologies including Cisco, Meraki, and related network tools • Support and administer Nutanix hyperconverged environments • Create, manage, and audit user accounts, permissions, and groups • Monitor system performance, reliability, and capacity across on prem and cloud environments • Administer and support Microsoft 365 (O365) services including Exchange Online, SharePoint, Teams, and Azure AD • Ensure security and uptime through access controls, patching, backups, and firewall operations • Prepare and maintain system documentation and standard operating procedures • Contribute to IT project planning and execution • Safeguard confidential and proprietary company information • Support production applications to ensure availability and proper functioning • Investigate, troubleshoot, and resolve technical issues in a timely manner • Perform routine maintenance and assist with escalations for core infrastructure components • Communicate clearly and professionally with internal teams, leadership, and vendors • Work nights and weekends as required for on call support, maintenance, upgrades, or emergencies • Travel as needed to support remote sites, installations, or project deployments • Perform other duties as assigned Basic Qualifications • Bachelor's degree in Computer Science or a related field or 3-5 years of relevant IT experience • Functional understanding of networking and system administration fundamentals • Experience with technologies such as Cisco, Meraki, Nutanix, and Microsoft 365 (O365) • Familiarity with scripting tools (PowerShell, batch, VBS) and utilities such as PuTTY • Strong analytical and problem solving skills • Ability to deconstruct tasks, estimate effort, and manage time effectively • Effective verbal and written communication skills • Ability to work independently as well as within a team oriented environment • Willingness to work flexible hours, including nights and weekends, and to travel when required PIc53a2-6150

Job Description - Customer Experience Associate About Mitchell Gold + Bob Williams: Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility, and education. Since our start in 1989, we've created a culture of respect, equality, and a commitment to helping employees reach their potential and lead more comfortable lives. Customer Experience Associate Location: Taylorsville, NC Position Type: Customer Service Overview: The Customer Care Associate position is a customer-focused role that is responsible for completing tasks associated with improving the customer's experience. Candidates must have a positive attitude with a focus on providing outstanding service in customer-oriented contact center environment. In order to do so, this position requires attention to detail and excellent customer service skills. Responsibilities: Provide an exceptional customer experience by engaging directly with our customers via phones and email to answer their questions. Process orders with exceptional service. Resolve inquiries, concerns, and questions by researching customer issues thoroughly and communicate options for resolution Collaborate cross-functionally in a team-based environment to resolve a variety of customer issues. Provide internal & external customers with accurate and complete information Resolve customer issues by identifying the root cause Handle highly escalated situations with professionalism, empathy & positivity Utilize multiple applications and programs to solve problems and document actions taken Clearly communicate problem resolution steps to reassure customer Follow up in a timely manner with customers and internal partners on the next steps Qualifications: Candidates should thrive and find success within a fast-paced environment. 2+ years of customer service experience required. Furniture industry experience is considered a plus Proficiency with Microsoft Office Suite including Excel, Outlook and Word is required Experience with Dynamics AX, and/or ticketing systems is a plus Flexible, adaptive to change and capable of working effectively in a fast-paced environment where quick reaction time and problem solving is critical to success Excellent organizational skills with the ability to multi-task Strong interpersonal and communications skills; excellent written and verbal expression Customer-centric mindset; strongly motivated to always deliver the best possible customer experience Professional appearance and a strong work ethic PId04753d5-

Job Summary Global Views is seeking a product designer is to produce refined, resolved designs of decorative accessories, mirrors, textiles, furniture and lighting based on direction from Sr. VP of Product Development and Creative Director. This role will see developed designs through the product development cycle and communicate directly with our global network of factories. The designer will create colorways and designs to sit harmoniously within collections. Essential Duties and Responsibilities Communicate and coordinate product design and development from initial concept, via drawings, marked up photos, E-mails, and overnight delivery packages to agents and manufacturers. Obtain merchandise samples from factories and receive price quotes. Follow progress of product, critiquing samples and providing solutions for improving the designs. Examine final outcomes and approve for production or modification of merchandise. Analyze market trends to determine "taste level" for color and style of potential products and establish how the merchandise will acclimate with existing items. Generate additional merchandise sales by supporting Sales team concerning type of products being marketed. Travel to out-of-state Markets and overseas factories is required Education, Experience, Requirements On-line portfolio. Desire to work in a dynamic, multi-disciplinary role. Bachelor's Degree in Design related field of study. 2 to 4 years Design related business experience Proficiency required in the following software capabilities: Adobe products, SOLIDWORKS CAD or equivalent, InDesign And SketchUp with willingness to learn new software as needs arise. AI product development experience. Sketchbooks and Hand Drafting Tools may also be used. Fluent in Pantone and ARS color systems Language, Mathematical, And / Or Reasoning Ability Ability to write routine reports and correspondence. Ability to speak effectively with colleagues and peers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Understanding the implications of new information for both current and future problem-solving and decision-making. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Communicating effectively in writing as appropriate for the needs of the audience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands feel or handle; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision, and ability to adjust focus. Requires lifting, moving and placing heavy objects in the showrooms In the performance of the duties of this job the employee is required to communicate using telephone and e-mail. Frequent use of desktop and laptop computer systems is also required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work is typically performed indoors in environmentally controlled conditions, but some work will be performed in warehouse setting which is not climate controlled. PIf93e5521bb7a-6490

SENIOR STYLIST Position Overview Surya Inc. is seeking a talented and seasoned prop stylist with an eye for great design and a passion for home decor and interiors. The ideal candidate is dialed into home decor and fashion trends and has impeccable attention to visual details. The stylist will be a key member of an industry-leading creative team focused on creating visual concepts that promote the Surya Inc. brand family in photography, videos and showrooms. The ability to work well under pressure, solve problems quickly and excel in a highly collaborative fast-paced studio environment are critical for this position. Responsibilities Organize, prep, and style for a wide range of photography Help translate design concepts into practical sets Collaborate with various Marketing stakeholders to interpret intended vision, evaluate proposed merchandise, and define props needed to achieve scene and style Lead photo prep and assist with art direction by presenting ideas for shoots, making mood boards for specific projects and making informed product selections for shots Organize and maintain prop library and styling areas for optimal photo shoot preparedness Preparation for photo shoots, including research, shopping, organization of props and materials and various creative tasks Compile, submit and track product orders prior to each shoot Administrative tasks related to location shoots, tradeshows, events, and special projects Assist with visual merchandising and installations at showrooms to deliver optimal presentation of products and standout guest experience Mentor junior stylists Requirements Bachelor's degree (Visual Merchandising or Interior Design focus is a plus) 3+ years of professional experience in photo studio and location environments, with an emphasis on home/interiors Knowledge of interior design and fashion trends and styles Knowledge of Adobe Creative Suite Knowledge of Microsoft Office Suite, with proficiency in Excel Excellent organization and time management skills with ability to quickly adapt to changing business environment Proven ability to manage multiple projects simultaneously while meeting deadlines consistently Drive for perfection with excellent organization skills and impeccable attention to detail Positive, "always willing to help" attitude PI783c1fe4d7ec-4287

PHOTO STYLIST About Surya Inc. Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. Position Overview Surya Inc. is seeking a seasoned Photo Stylist with an eye for great design and a passion for home decor and interiors. The Stylist will drive the visual execution of high-end home furnishings product and lifestyle photography, making informed styling decisions grounded in creative confidence and technical fluency in studio workflows. This role is ideal for a photo/prop stylist with a strong point of view in interiors and home, who understands how premium materials, scale, and composition translate through the camera. The ability to work well under pressure, solve problems quickly and excel in a fast-paced studio environment are critical for this position. Responsibilities Organize, prep, and style for a wide range of photography Help translate design concepts into practical sets Collaborate with various Marketing stakeholders to interpret intended vision, evaluate proposed merchandise, and define steps needed to achieve scene and style Interpret and refine creative direction into fully realized, camera-ready sets, owning the execution of furniture placement, prop selection, and spatial balance Lead photo prep and assist with art direction by presenting ideas for shoots, making mood boards for specific projects and making informed product selections for shots Prepare for shoots through research, prop sourcing, product coordination, and pre-production planning Make confident, real-time styling adjustments during shoots to improve composition, proportion, and visual impact while maintaining alignment with brand standards Collaborate closely with photographer to manage pacing on set, troubleshoot styling challenges, and deliver consistent, elevated results Manage product flow and studio orders, including sample coordination during shoots, flagging issues and maintaining organization throughout the process Organize and maintain the prop library and styling areas to support efficiency, relevance, and visual standards Contribute to ongoing improvements in styling systems, prep efficiency, and studio workflows Requirements Bachelor's degree (Visual Merchandising or Interior Design focus is a plus) 3-5+ years of professional experience styling product and lifestyle photography, preferably within high-end home, interiors, or luxury consumer brands Portfolio demonstrating interior-focused, high-quality photo styling Strong understanding of composition, scale, proportion, and spatial balance as it relates to interiors and furniture Comfortable working in a fast-paced photo studio environment while maintaining elevated visual standards Highly organized, detail-oriented, and able to manage multiple shoots and deadlines simultaneously Confident collaborator who takes feedback well, contributes ideas thoughtfully, and solves problems quickly on set Proficiency in Adobe Creative Suite; working knowledge of Microsoft Office, including Excel PI78efe83bf15a-8337

Position Overview Surya is seeking a talented and experienced photographer with a strong eye for design and a portfolio that demonstrates a proven ability to produce captivating product and lifestyle photography. The ideal candidate will thrive in a fast-paced, high-volume studio environment and be adept at leading all phases of a photoshoot-from concept development and set design to styling, execution, and post-production editing. The candidate must also be comfortable working in a warehouse environment, handling physical aspects of the role, and collaborating across departments. This role offers an opportunity to exercise creativity and innovation, producing unique, eye-catching visuals for platforms such as catalogs, websites, and social media. Key Responsibilities Capture high-quality images of rugs and home accessories for various formats including product, eCommerce, room environments, and styled shots. Collaborate with Product Development and cross-functional teams to meet deadlines and deliver projects within budget. Lead and oversee photo shoots, ensuring proper placement of products, props, and lighting for consistency with Surya's brand standards. Participate in the full creative process, including styling, set building, and preparing merchandise. Manage multiple sets concurrently, working with the head photographer and key stakeholders to translate creative direction and sketches into impactful visuals. Edit images as required, including resizing, cropping, color correcting, and converting files to CMYK or RGB as needed. Organize and manage digital assets efficiently, ensuring proper file naming conventions and metadata tagging for easy retrieval and collaboration. Handle physical setup of cameras, products, and equipment during shoots. Implement new photography techniques such as CGI, 3D modeling, and photogrammetry to capture unique visuals alongside traditional photography methods. Collaborate to improve studio workflows, ensuring all processes are efficient, scalable, and utilize the latest photography tools and techniques. Assist with additional company photography needs as requested. Skills & Qualifications A minimum of 4+ years of professional experience in commercial studio photography is required. A strong background in home decor, interior design, or furniture photography is preferred. Expert knowledge of lighting setups for product and interior photography is essential. Proficiency in Capture One, Adobe Photoshop, and the Adobe Creative Suite. Experience in tethered shooting workflows for real-time review and adjustments. Working experience with Canon cameras and lenses. Experience with Digital Asset Management (DAM) systems, including organizing and maintaining a robust image library. Highly organized and deadline-oriented with the ability to juggle multiple projects in a fast-paced environment. A meticulous eye for detail and color accuracy, with experience in advanced color management techniques. Ability to take direction well and collaborate within a team. Strong problem-solving skills, with the ability to troubleshoot technical issues quickly and efficiently. PI520aaab75e9b-6656

About Surya Inc. At Surya Inc., we're redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall décor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. is proud to have been named to the Inc. 5000 list of America's fastest-growing privately held companies for ten years in a row. Position Overview Are you a creative powerhouse with a passion for design and a flair for bringing ideas to life? Surya is on the lookout for a talented Graphic Designer to join our innovative team. In this role, you'll have the opportunity to create visually stunning, high-impact print and digital designs that will shape how our brand connects with customers. Whether it's designing eye-catching catalogs, dynamic advertising materials, or trade show graphics, no two days are the same at Surya. If you're someone who thrives in a fast-paced environment and loves taking on exciting design challenges, this role is for you! What You'll Do: Design with Purpose: Transform business and marketing goals into visually exciting and easy-to-understand designs that are aligned with the Surya brand and resonate with our customers. Collaborate & Innovate: Develop and execute design solutions that are creative, effective, and strategically aligned with company priorities, all while staying within budget and meeting deadlines. Create Stunning Visuals: Design and produce print and digital marketing collateral, including advertisements, bi-annual catalogs, brochures, tradeshow graphics, POP signage, and product packaging/labels. Support Sales & Marketing: Update and enhance sales materials, PowerPoint presentations, infographics, and data visuals, ensuring they align with Surya's branding. Brand Evolution: Play a key role in the ongoing development of Surya's visual identity, helping the brand evolve and stay fresh. Coordinate Production: Work closely with vendors and internal teams to define project scope, coordinate production needs, and ensure the timely delivery of all design assets. What We're Looking For: Educational Background: Bachelor's degree in Visual Communications, Graphic Design, Advertising, or a related field. Experience: 2-3 years of professional experience in both print and digital media, ideally in a creative team environment. Experience with B2B marketing is a plus. Design Expertise: Strong portfolio showcasing your design skills in imagery, typography, layout, and branding. Software Mastery: Expert-level knowledge of Adobe Creative Suite (Creative Cloud, InDesign, Photoshop, Illustrator, Bridge, Acrobat) on a Mac OSX platform. Knowledge of HTML and CSS is a bonus. Attention to Detail: A perfectionist at heart, you'll ensure every design project meets Surya's high standards and delivers the best quality. Deadline-Driven: Ability to juggle multiple projects, stay organized, and meet deadlines without compromising on quality. Team Player: Collaborative, communicative, and able to take constructive feedback to continually refine your designs. Why Surya? At Surya, creativity is at the heart of everything we do. As a Graphic Designer, you'll have the opportunity to contribute to a brand that's known for innovation and style in the global home décor market. You'll join a dynamic, fast-growing company where new ideas are celebrated, and each team member is empowered to make an impact. Plus, with Surya's expanding family of brands, you'll have plenty of room to grow your career in an exciting, ever-evolving industry. Equal Opportunity Employer: Surya is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. PI66a4a1d5-