Surya Carpet

About Surya Inc. Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. Surya is looking for a customer care professional with a passion for creating loyal customers. The Customer Care team processes orders and resolves and responds to customer issues via email and phone contact. We are looking for someone who loves to work within a team to exceed customer expectations and provide reliable, responsive, and resourceful service in every interaction. You will have the opportunity to become a Surya subject matter expert for customers concerning Surya products and processes. Our Customer Care management team is caring, supportive and dedicated to your success! Primary responsibilities: Handle customer inquiries via phone and email and process orders with exceptional service. Verify account information on all calls. Create tickets for each call. Greet customers warmly and ascertain problem or reason for calling. Inform and instruct customers on the use of the website. Provide accurate product and service information. Recommend options to customers when they are attempting to cancel. Note accounts as appropriate. Diffuse upset customers as needed. Escalate recurring problems to immediate supervisor. Provide supervisor and Customer Care management with process improvement recommendations. Gain and excel in knowledge of all Surya products and processes. Job Requirements: Exceptional customer service skills Two or more years of experience in customer service Demonstrates ability to accurately problem solve Enjoys working with others in a team environment Exceptional attention to detail is critically important Knowledge of Microsoft office products, i.e., Excel, Outlook, Word Experience working with order entry and ticketing systems Adapts well to change and learning new processes Demonstrates the understanding of balancing the needs of the business with customer needs. Preferred Experience: Some advanced degree work in a related field. Two or more years of customer phone service. Experience working on process improvement initiatives. PI37345d7a2d73-0954

About Surya Inc. At Surya Inc. , we're redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall décor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya , Global Views , Mitchell Gold + Bob Williams , Livabliss , and RST Brands . Surya Inc. is proud to have been named to the Inc. 5000 list of America's fastest-growing privately held companies for ten years in a row. Position: Senior Staff Accountant We are looking for a highly motivated and detail-oriented Staff Accountant to join our thriving team. If you're passionate about numbers, problem-solving, and collaborating in a fast-paced environment, this is the perfect opportunity for you. In this role, you will be responsible for critical accounting tasks across multiple entities, including month-end close, commissions and payout calculations, and balance sheet reconciliations. You'll work closely with both the Accounting and Finance teams, gaining exposure to a wide range of functions and playing an important role in the financial health of Surya. What You'll Do: Month-End Close: Prepare and post month-end journal entries accurately and on time. Calculations: Compute commissions, bonuses, rebates, and royalties based on agreements and policies. Reconciliations: Perform monthly reconciliations for all balance sheet accounts, researching and resolving discrepancies promptly. ERP Transactions: Work in multiple ERP systems across various companies/entities, posting transactions and ensuring accuracy. Analysis & Reporting: Support variance analysis and provide timely, accurate reporting as needed. Attention to Detail: Voice concerns when transactions or balances appear incorrect, maintaining high accuracy standards. Collaboration: Work with cross-functional teams to ensure data integrity and timely processing. Ad-Hoc Projects: Participate in diverse projects that enhance processes and expand your expertise. What We're Looking For: Education & Experience: Bachelor's degree in accounting. 2+ years of accounting experience (multi-entity or fast-paced environment preferred). Technical Skills: Proficiency in Microsoft Excel and Office applications; experience working in multiple ERP systems (Sage MAS 100, Sage 500, NetSuite, Microsoft AX, Microsoft Dynamics a plus). Detail-Oriented: Strong accuracy and organizational skills, with the ability to meet deadlines under pressure. Proactive: Takes initiative to address discrepancies and improve processes. Team Player: Works well with others while managing individual responsibilities effectively. Adaptable: Thrives in a dynamic, high-volume, fast-paced environment. Ability to adapt quickly to new platforms and manage data accurately across systems. Integrity: Demonstrates high ethical standards and responsibility in all work. Independent Worker: You should be able to work independently, manage your time effectively, and meet deadlines PI2f308c80d5-