Astrophysics Inc.
City Of Industry, California
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA . Job Summary: The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress. Essential Functions: M anage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team. Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue. Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates. Follow up on open claims and provide customers with updates until resolution is reached. Monitor and respond to incoming emails, ensuring all communication is timely and professional. Conduct follow-up calls and surveys after installations or service visits to gather customer feedback. Process service claims and orders ensuring timely closure of claims, escalating delays when necessary. Make and manage a high volume of calls while maintaining professionalism and customer focus. Submit regular reports to management summarizing claim activity, response times, and customer feedback. Collaborate with team members and technicians to streamline internal communication and improve service response time. Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility. Provide timely feedback to management on service failures and customer concerns. Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met. Education and Experience: Associate's Degree or equivalent. 0-2 years of related experience. Equivalent combination of education and experience. Bilingual in Spanish is a plus. Previous customer service experience in a call center or technical environment preferred. Proficiency with CRM platforms such as HubSpot. Strong verbal and written communication skills. Excellent organizational and follow-up abilities. Fast and accurate typing skills. Position Type/Expected Hours of Work: Non-exempt Full-Time Hours: 8am - 5pm (Hours subject to change depending on the needs of the business) Benefits & Perks: Excellent medical, dental and vision benefits 401K plan with 4% employer match 11 paid holidays, 10 PTO days Free donuts on Fridays, company luncheons and year end party! Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today! Equal Opportunity Employer Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at . Compensation details: 18.5-20.5 Hourly Wage PI12c11973a88c-1561
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA . Job Summary: The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress. Essential Functions: M anage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team. Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue. Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates. Follow up on open claims and provide customers with updates until resolution is reached. Monitor and respond to incoming emails, ensuring all communication is timely and professional. Conduct follow-up calls and surveys after installations or service visits to gather customer feedback. Process service claims and orders ensuring timely closure of claims, escalating delays when necessary. Make and manage a high volume of calls while maintaining professionalism and customer focus. Submit regular reports to management summarizing claim activity, response times, and customer feedback. Collaborate with team members and technicians to streamline internal communication and improve service response time. Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility. Provide timely feedback to management on service failures and customer concerns. Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met. Education and Experience: Associate's Degree or equivalent. 0-2 years of related experience. Equivalent combination of education and experience. Bilingual in Spanish is a plus. Previous customer service experience in a call center or technical environment preferred. Proficiency with CRM platforms such as HubSpot. Strong verbal and written communication skills. Excellent organizational and follow-up abilities. Fast and accurate typing skills. Position Type/Expected Hours of Work: Non-exempt Full-Time Hours: 8am - 5pm (Hours subject to change depending on the needs of the business) Benefits & Perks: Excellent medical, dental and vision benefits 401K plan with 4% employer match 11 paid holidays, 10 PTO days Free donuts on Fridays, company luncheons and year end party! Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today! Equal Opportunity Employer Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at . Compensation details: 18.5-20.5 Hourly Wage PI12c11973a88c-1561
Astrophysics Inc.
Walnut, California
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking an Internal Sales Coordinator to join our headquarters in City of Industry, CA. Job Summary: The Internal Sales Coordinator supports the sales and order management process for standard and customized x-ray security inspection systems. This role requires strong attention to detail, timely communication, and the ability to coordinate customer orders, sales support needs, and internal follow-up across multiple departments. Essential Functions: Order Processing and Order Management Process customer orders from quotation through shipment, including quotes, purchase orders, order confirmations, accessory logs, ERP sales orders, backlog updates, and customer files. Review customer purchase orders against approved quotations to confirm pricing, terms, product configuration, quantities, accessories, and other order details are accurate. Coordinate standard and customized orders with engineering, planning, purchasing, production, logistics, and other departments as needed. Help confirm lead times, parts availability, production timing, customization requirements, order status, and shipment expectations. Track open orders and communicate order updates, delays, urgent priorities, and shipment information to customers, sales personnel, agents, and internal teams. Participate in backlog and operations meetings to communicate customer priorities, sales concerns, urgent order needs, and potential customer satisfaction issues. Sales Administration and Communication Compile order, backlog, and sales activity updates as required. Monitor company sales email, sales opportunity databases, tender websites, and related platforms for incoming inquiries or potential opportunities. Document, track, and route leads, inquiries, and opportunities to the appropriate sales personnel based on territory, customer type, or opportunity type. Support customer visits, product demonstrations, dealer meetings, and sales-related events by coordinating meals, tours, transportation, lodging, meeting logistics, and related hospitality needs. Communicate professionally and courteously to support customer satisfaction and timely follow-up. Education and Experience: Bachelor's degree in business administration, supply chain, operations, communications, or a related field required. 1 to 2 years of experience in sales coordination, order processing, customer service, or a related role preferred. Experience using ERP, CRM, order entry, or customer database systems preferred. Proficiency with Microsoft Office, including Word, Excel, and Outlook. Strong attention to detail, organization, follow-up, and ability to manage multiple priorities. Strong written and verbal communication skills. Proactive approach to resolving issues and keeping orders moving. Bilingual English/Spanish skills preferred. Position Type/Expected Hours of Work: Non-exempt Hours: 8:00AM to 5:00PM (Hours subject to change depending on the needs of the Business) Benefits & Perks: Excellent medical, dental and vision benefits 401K plan with 4% employer match 11 paid holidays, 10 PTO days Free donuts on Fridays, company luncheons and year end party! Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today! Equal Opportunity Employer Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at . Compensation details: 23-25.5 Hourly Wage PI9c9e4ef01f90-0650
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking an Internal Sales Coordinator to join our headquarters in City of Industry, CA. Job Summary: The Internal Sales Coordinator supports the sales and order management process for standard and customized x-ray security inspection systems. This role requires strong attention to detail, timely communication, and the ability to coordinate customer orders, sales support needs, and internal follow-up across multiple departments. Essential Functions: Order Processing and Order Management Process customer orders from quotation through shipment, including quotes, purchase orders, order confirmations, accessory logs, ERP sales orders, backlog updates, and customer files. Review customer purchase orders against approved quotations to confirm pricing, terms, product configuration, quantities, accessories, and other order details are accurate. Coordinate standard and customized orders with engineering, planning, purchasing, production, logistics, and other departments as needed. Help confirm lead times, parts availability, production timing, customization requirements, order status, and shipment expectations. Track open orders and communicate order updates, delays, urgent priorities, and shipment information to customers, sales personnel, agents, and internal teams. Participate in backlog and operations meetings to communicate customer priorities, sales concerns, urgent order needs, and potential customer satisfaction issues. Sales Administration and Communication Compile order, backlog, and sales activity updates as required. Monitor company sales email, sales opportunity databases, tender websites, and related platforms for incoming inquiries or potential opportunities. Document, track, and route leads, inquiries, and opportunities to the appropriate sales personnel based on territory, customer type, or opportunity type. Support customer visits, product demonstrations, dealer meetings, and sales-related events by coordinating meals, tours, transportation, lodging, meeting logistics, and related hospitality needs. Communicate professionally and courteously to support customer satisfaction and timely follow-up. Education and Experience: Bachelor's degree in business administration, supply chain, operations, communications, or a related field required. 1 to 2 years of experience in sales coordination, order processing, customer service, or a related role preferred. Experience using ERP, CRM, order entry, or customer database systems preferred. Proficiency with Microsoft Office, including Word, Excel, and Outlook. Strong attention to detail, organization, follow-up, and ability to manage multiple priorities. Strong written and verbal communication skills. Proactive approach to resolving issues and keeping orders moving. Bilingual English/Spanish skills preferred. Position Type/Expected Hours of Work: Non-exempt Hours: 8:00AM to 5:00PM (Hours subject to change depending on the needs of the Business) Benefits & Perks: Excellent medical, dental and vision benefits 401K plan with 4% employer match 11 paid holidays, 10 PTO days Free donuts on Fridays, company luncheons and year end party! Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today! Equal Opportunity Employer Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at . Compensation details: 23-25.5 Hourly Wage PI9c9e4ef01f90-0650