VISIONARY COMMUNICATIONS LLC

Customer Service Representative - Account Manger Location: Sheridan, WY Compensation: $19.23 - $21.00 Hourly Our Opportunity: In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second. Visionary Broadband seeks a qualified individual to fill the role of Account Manager . This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region. Key Responsibilities: Serves existing customers with account changes, move of services, upgrades payments, etc. Focus on building personal relationships with customers to help with customer retention This position will work in a separate phone queue exclusively for existing customers Prioritized goals to include upgrades/upsells and add on services which include VoIP sales and managed router sales This position will make outbound calls to our current customers to sell upgrades and add on services to generate additional revenue. Qualifications: A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications: Prior sales/upselling experience preferred Ability to always remain professional and courteous with customers. Must have computer experience and basic knowledge of Microsoft Office products and Google Documents. Excellent verbal and written communications skills. Must be available to work outside of the normal 8-5 working schedule 1-2 times per month for department meetings. Benefits: Competitive salary (includes on-call pay, tower climbing bonuses, commission eligible position, company annual bonus plan) Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan) 401k with a dollar for dollar match up to 6% Voluntary short and long-term disability, life insurance and accidental death & dismemberment Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law. Compensation details: 19.23-21 Hourly Wage PI355fc732115c-8820

Technical Support Specialist - Residential Location: Gillette WY or Sheridan WY Our Opportunity: In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second. Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential. This full-time position will join the team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the Rocky Mountain region. Job Summary: Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company's network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem. Qualifications: Understanding of computers from Windows to Mac. As well as internet-based applications such as email apps and Browsers. Basic understanding of networking and networking equipment. Showing attention to detail and documentation. Customer service skills, and working with customers over the phone as well as in person. Patience and a willingness to learn, this is a must. Ability to work in multiple systems at the same time Benefits: Competitive salary (includes on-call pay, tower climbing bonuses, commission eligible position, company annual bonus plan) Comprehensive benefits package (available the 1 st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan) 401k with a dollar for dollar match up to 6% Voluntary short and long-term disability, life insurance and accidental death & dismemberment Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law. Compensation details: 19.23-20.5 Hourly Wage PIfe0c8-6147

Field Technician - Tower Technician Visionary Broadband seeks a qualified individual to fulfill the role of Field Technician - Tower Technician. This full-time, hourly position will join the wireless team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the region. Job Overview: As a Tower Technician, you are responsible for maintaining the stability of towers to provide the best network services for the customers. Tower technicians are often out in the field to conduct repairs and installations for the customers, inspecting the area's condition, and reporting structural inconsistencies and defects. The ideal candidate will have excellent mechanical and electrical knowledge to resolve issues immediately and create resolution manuals to prevent reoccurrence and ensure the safeness and security of line towers. Duties and Responsibilities: Install equipment on Tower Assembling electronic equipment in racks/cabinets, plumbing all RF, wiring Telecom Installation of RF/ground/power/telecommunications cabling. Completion of client and company checklists, photos, and test results typically communicated to management (emails, uploads to FTP, Web Interface, etc.) Maintain network documentation with a very high level of accuracy Completing work that is assigned while on 24-hour "on call" duty to resolve any tower-related or customer issues Qualifications: A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications: High school diploma or equivalent required Telecom experience preferred Excellent communication skills, both verbal and written. Good knowledge of all Microsoft Office applications, as well as ability to quickly learn and work within proprietary computer applications. Strong analytical and critical thinking skills with demonstrated problem solving abilities Must have a valid driver's license and be insurable to drive a company vehicle. Flexibility to work outside of standard 8am-5pm hours and be willing to travel on a weekly basis. Must be willing to travel within the region 75% of the time. Physical Requirements: Work at Tower heights for duration of day. Lift and carry up to and above 75 pounds. Utilize fine motor coordination, clear speech, and good visual acuity. Continually required to utilize hand and finger dexterity Continually required to climb, balance, bend, stoop, kneel or crawl Exposure to moving mechanical parts Exposure to high, precarious places Exposure to outside weather conditions Visionary is often on the cutting edge of new technology deployments and works in a multitude of different situations with many different entities. A successful candidate will be a critical thinker, willing to both come up with new solutions and work with existing team members to collaborate on a best way forward in unique situations. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age or disability. Or any other status protected by applicable Federal, State or local law. Visionary Communications, Inc. is an EEO Employer- Minorities/Women/Disabled/Veterans. Compensation details: 24-30.8 Hourly Wage PI30b4a5b5-

Field Technician - Installer Visionary Broadband seeks a qualified individual to fulfill the role of Field Technician/Installer. This full-time, hourly position will join the Wireless team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the region. Job Overview : As the Field Technician/Installer, you will install wireless/fiber optic internet and VOIP at customer locations, both residential and commercial. This includes, but is not limited to, basic router programming, installation of equipment (i.e., dishes, mounts, Cat 5 cabling, etc.), completion of work orders, and other tasks assigned by the Field Services Manager. Duties and Responsibilities: Represent Visionary Broadband in a professional manner, emphasizing excellent customer service performing wireless and fiber optic internet installations, repairs, removals, etc. Must be able to physically lift up to 50 pounds. Excellent communication skills, both verbal and written, is necessary. Possess integrity and a dedication to results. Maintain professional behavior and proper communication with internal and external contacts, including company and branch employees, managers, and outside vendors. Interact with customers over the phone and in person. Must have a valid driver license and be insurable to drive a company vehicle. Must be able handle and climb a ladder. Must be willing to travel up to 25% of the time (could include overnight travel) Other duties as assigned. Qualifications: A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications: High school diploma or equivalent education experience Excellent communication skills, both verbal and written. Excellent organizational skills and must be detail oriented. Good knowledge of all Microsoft Office applications, as well as ability to quickly learn and work within proprietary computer applications. Flexibility to work outside of standard 8am-5pm Monday-Friday schedule, this could include occasional weekend work. Visionary is often on the cutting edge of new technology deployments and works in a multitude of different situations with many different entities. A successful candidate will be a critical thinker, willing to both come up with new solutions and work with existing team members to collaborate on a best way forward in unique situations. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age, or disability. Or any other status protected by applicable Federal, State, or local law. Visionary Communications, Inc. is an EEO Employer- Minorities/Women/Disabled/Veterans. Compensation details: 23.5-25 Hourly Wage PI9fac5f8f5-

Customer Service Representative - Account Manger Location: Sheridan, WY Compensation: $19.23 - $21.00 Hourly Our Opportunity: In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second. Visionary Broadband seeks a qualified individual to fill the role of Account Manager . This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region. Key Responsibilities: Serves existing customers with account changes, move of services, upgrades payments, etc. Focus on building personal relationships with customers to help with customer retention This position will work in a separate phone queue exclusively for existing customers Prioritized goals to include upgrades/upsells and add on services which include VoIP sales and managed router sales This position will make outbound calls to our current customers to sell upgrades and add on services to generate additional revenue. Qualifications: A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications:Prior sales/upselling experience preferredAbility to always remain professional and courteous with customers.Must have computer experience and basic knowledge of Microsoft Office products and Google Documents.Excellent verbal and written communications skills.Must be available to work outside of the normal 8-5 working schedule 1-2 times per month for department meetings. Benefits: Competitive salary (includes on-call pay, tower climbing bonuses, commission eligible position, company annual bonus plan)Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)401k with a dollar for dollar match up to 6%Voluntary short and long-term disability, life insurance and accidental death & dismembermentPaid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law. Compensation details: 19.23-21 Hourly Wage PId9c8f5ba9a6d-8820