Encon Heating & AC

Description: Department: Residential Service Reports To: Branch Production Supervisor Locations: Stamford Milford Danbury Stratford, CT Work Hours: 6:30 A.M. - 4:00 P.M., Monday - Friday. Occasional evenings and weekends as necessary to meet operational needs. The Equipment Replacement Technician is a skilled field position responsible for the professional installation and replacement of HVAC equipment in residential settings across ENCON's branch locations. This role focuses specifically on the removal of existing equipment and the full installation of new HVAC systems - including furnaces, air conditioners, heat pumps, air handlers, and related components - in accordance with ENCON's installation standards, manufacturer specifications, and applicable codes. Equipment Replacement Technicians work as part of a dedicated installation crew under the direction of the Branch Production Supervisor. They are the hands-on craftspeople responsible for delivering high-quality residential installations that create lasting comfort and satisfaction for ENCON's customers. Primary Responsibilities: Equipment Removal and Disposal • Remove existing HVAC equipment safely and in accordance with proper disposal and refrigerant recovery procedures. • Install new residential HVAC equipment including furnaces, air conditioners, heat pumps, air handlers, coils, and associated components. • Complete all associated work including refrigerant line sets, electrical connections, flue venting, condensate lines, and thermostat wiring as required. • Ensure all equipment is installed to manufacturer specifications, ENCON standards, and applicable local and state codes. • Start up and commission newly installed equipment to verify proper operation and performance prior to project closeout. • Complete thorough equipment orientation for the homeowner at the conclusion of each installation. Quality & Craftsmanship • Take pride in the quality and appearance of every installation - workmanship should reflect ENCON's standards both functionally and visually. • Maintain a clean and organized worksite throughout the installation and leave the customer's home in the same or better condition than found. • Identify and communicate any site conditions, code concerns, or scope changes to the Branch Production Supervisor promptly. • Ensure all required documentation, inspection tags, photos, and closeout forms are completed accurately for each project. Operational Readiness & Teamwork • Arrive on time, prepared, and ready to execute each day's assigned work. • Coordinate effectively with install partners, lead technicians, and the Branch Production Supervisor to ensure smooth project execution. • Communicate any material shortages, equipment issues, or job delays to the supervisor promptly to minimize customer impact. • Maintain company vehicles and tools in proper working order, keeping them organized and well-stocked. • Represent ENCON professionally in all interactions with customers, homeowners, and the public. Growth & Development • Participate in technical training, product knowledge sessions, and ENCON University programs as required. • Actively seek opportunities to improve skills, efficiency, and installation quality. • Support less experienced crew members and contribute positively to team development. Qualifications: Required • Proven experience in residential HVAC installation, equipment replacement, or a closely related field. • Working knowledge of forced air systems, refrigerant line sets, flue venting, and electrical fundamentals as they apply to HVAC installations. • EPA 608 Certification (Universal or Type II minimum). • Valid driver's license with a clean driving record. • Ability to lift and carry equipment up to 75 lbs and work in confined spaces, attics, and crawl spaces as required. • Strong attention to detail and commitment to workmanship quality. Preferred • CT D-2 or S-2 residential HVAC installer license (or active pursuit of licensure). • Experience with multiple system types including heat pumps, mini-splits, and high-efficiency equipment. • Background in residential construction or mechanical trades. Expectations: • Show up ready - on time, prepared, and with a professional attitude every day. • Own the quality of your work from start to finish, including a thorough walkthrough with the homeowner at project completion. • Communicate clearly and promptly with your supervisor, crew members, and customers. • Maintain the highest standard of safety, professionalism, and respect in every home you enter. • Represent ENCON's values and reputation on every job. The Equipment Replacement Technician is a critical part of ENCON's residential production team. This role is the foundation of a strong installation operation - and the starting point for a long career path in HVAC leadership, field supervision, or beyond. Requirements: Eligibility Requirements Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis. Encon is a drug free workplace and requires post-offer pre-employment drug testing. This position requires a valid driver's license. Physical Requirements Able to work in a variety of extreme weather, hot and cold conditions. Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces. Able to work safely at elevated heights such as rooftops, ceilings, and ladders. Able to bend, crawl, stoop, stretch, and reach. Able to walk on uneven surfaces. Able to work off a ladder, sometimes at heights. Able to safely lift 50 pounds. Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE PIa0754c8131d0-7063

Description: Department: Residential Service Reports To: Branch Production Supervisor Locations: Stamford Milford Danbury Stratford, CT Work Hours: 6:30 A.M. - 4:00 P.M., Monday - Friday. Occasional evenings and weekends as necessary to meet operational needs. The Equipment Replacement Technician is a skilled field position responsible for the professional installation and replacement of HVAC equipment in residential settings across ENCON's branch locations. This role focuses specifically on the removal of existing equipment and the full installation of new HVAC systems - including furnaces, air conditioners, heat pumps, air handlers, and related components - in accordance with ENCON's installation standards, manufacturer specifications, and applicable codes. Equipment Replacement Technicians work as part of a dedicated installation crew under the direction of the Branch Production Supervisor. They are the hands-on craftspeople responsible for delivering high-quality residential installations that create lasting comfort and satisfaction for ENCON's customers. Primary Responsibilities: Equipment Removal and Disposal • Remove existing HVAC equipment safely and in accordance with proper disposal and refrigerant recovery procedures. • Install new residential HVAC equipment including furnaces, air conditioners, heat pumps, air handlers, coils, and associated components. • Complete all associated work including refrigerant line sets, electrical connections, flue venting, condensate lines, and thermostat wiring as required. • Ensure all equipment is installed to manufacturer specifications, ENCON standards, and applicable local and state codes. • Start up and commission newly installed equipment to verify proper operation and performance prior to project closeout. • Complete thorough equipment orientation for the homeowner at the conclusion of each installation. Quality & Craftsmanship • Take pride in the quality and appearance of every installation - workmanship should reflect ENCON's standards both functionally and visually. • Maintain a clean and organized worksite throughout the installation and leave the customer's home in the same or better condition than found. • Identify and communicate any site conditions, code concerns, or scope changes to the Branch Production Supervisor promptly. • Ensure all required documentation, inspection tags, photos, and closeout forms are completed accurately for each project. Operational Readiness & Teamwork • Arrive on time, prepared, and ready to execute each day's assigned work. • Coordinate effectively with install partners, lead technicians, and the Branch Production Supervisor to ensure smooth project execution. • Communicate any material shortages, equipment issues, or job delays to the supervisor promptly to minimize customer impact. • Maintain company vehicles and tools in proper working order, keeping them organized and well-stocked. • Represent ENCON professionally in all interactions with customers, homeowners, and the public. Growth & Development • Participate in technical training, product knowledge sessions, and ENCON University programs as required. • Actively seek opportunities to improve skills, efficiency, and installation quality. • Support less experienced crew members and contribute positively to team development. Qualifications: Required • Proven experience in residential HVAC installation, equipment replacement, or a closely related field. • Working knowledge of forced air systems, refrigerant line sets, flue venting, and electrical fundamentals as they apply to HVAC installations. • EPA 608 Certification (Universal or Type II minimum). • Valid driver's license with a clean driving record. • Ability to lift and carry equipment up to 75 lbs and work in confined spaces, attics, and crawl spaces as required. • Strong attention to detail and commitment to workmanship quality. Preferred • CT D-2 or S-2 residential HVAC installer license (or active pursuit of licensure). • Experience with multiple system types including heat pumps, mini-splits, and high-efficiency equipment. • Background in residential construction or mechanical trades. Expectations: • Show up ready - on time, prepared, and with a professional attitude every day. • Own the quality of your work from start to finish, including a thorough walkthrough with the homeowner at project completion. • Communicate clearly and promptly with your supervisor, crew members, and customers. • Maintain the highest standard of safety, professionalism, and respect in every home you enter. • Represent ENCON's values and reputation on every job. The Equipment Replacement Technician is a critical part of ENCON's residential production team. This role is the foundation of a strong installation operation - and the starting point for a long career path in HVAC leadership, field supervision, or beyond. Requirements: Eligibility Requirements Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis. Encon is a drug free workplace and requires post-offer pre-employment drug testing. This position requires a valid driver's license. Physical Requirements Able to work in a variety of extreme weather, hot and cold conditions. Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces. Able to work safely at elevated heights such as rooftops, ceilings, and ladders. Able to bend, crawl, stoop, stretch, and reach. Able to walk on uneven surfaces. Able to work off a ladder, sometimes at heights. Able to safely lift 50 pounds. Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE PId03eaac5-

Description: Connecticut HVAC Technicians & Installers - $5,000 Sign-On Bonus! This application is for CT trade licensed journeymen license types: D1, D2, S1, S2, S10, SM2, S4 Why Encon? $5,000 Sign-On Bonus for eligible licenses Quarterly bonuses & recruiting incentives Company van + gas card for eligible techs Paid training and career advancement Medical, Dental, Vision + 401K match Paid travel + paid time off Discounts, wellness perks, and more! What You'll Do: Depending on the role you would work in Service or Installation or both! Let us know in the application which you prefer. Service Technicians: Diagnose and repair heating and cooling systems Perform preventative maintenance Handle emergency calls and keep tools/job sites clean Installers: Read blueprints and install ductwork/equipment Collaborate with project teams and clients Work on new builds and retrofit installations Required Skills & Experience Connecticut D1, D2, S1, S2, S10, S4 or SM2 Trade License Strong communication and problem-solving skills Experience reading schematics/blueprints Professional attitude and commitment to quality and customer service Ability to operate a computer and assigned software (including email) Eligibility Requirements This position requires a valid driver's license. Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis. Encon is a drug free workplace and requires post-offer pre-employment drug testing. Physical Requirements Able to work in a variety of extreme weather, hot and cold conditions. Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces. Able to work safely at elevated heights such as rooftops, ceilings, and ladders. Able to bend, crawl, stoop, stretch, and reach. Able to walk on uneven surfaces. Able to work off a ladder, sometimes at heights. Able to safely lift 50 pounds. Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE Requirements: PIf51c38a3781a-4619

Description: Department: Residential Service Reports To: Branch Production Supervisor Locations: Stamford Milford Danbury Stratford, CT Work Hours: 6:30 A.M. - 4:00 P.M., Monday - Friday. Occasional evenings and weekends as necessary to meet operational needs. The Equipment Replacement Technician is a skilled field position responsible for the professional installation and replacement of HVAC equipment in residential settings across ENCON's branch locations. This role focuses specifically on the removal of existing equipment and the full installation of new HVAC systems - including furnaces, air conditioners, heat pumps, air handlers, and related components - in accordance with ENCON's installation standards, manufacturer specifications, and applicable codes. Equipment Replacement Technicians work as part of a dedicated installation crew under the direction of the Branch Production Supervisor. They are the hands-on craftspeople responsible for delivering high-quality residential installations that create lasting comfort and satisfaction for ENCON's customers. Primary Responsibilities: Equipment Removal and Disposal • Remove existing HVAC equipment safely and in accordance with proper disposal and refrigerant recovery procedures. • Install new residential HVAC equipment including furnaces, air conditioners, heat pumps, air handlers, coils, and associated components. • Complete all associated work including refrigerant line sets, electrical connections, flue venting, condensate lines, and thermostat wiring as required. • Ensure all equipment is installed to manufacturer specifications, ENCON standards, and applicable local and state codes. • Start up and commission newly installed equipment to verify proper operation and performance prior to project closeout. • Complete thorough equipment orientation for the homeowner at the conclusion of each installation. Quality & Craftsmanship • Take pride in the quality and appearance of every installation - workmanship should reflect ENCON's standards both functionally and visually. • Maintain a clean and organized worksite throughout the installation and leave the customer's home in the same or better condition than found. • Identify and communicate any site conditions, code concerns, or scope changes to the Branch Production Supervisor promptly. • Ensure all required documentation, inspection tags, photos, and closeout forms are completed accurately for each project. Operational Readiness & Teamwork • Arrive on time, prepared, and ready to execute each day's assigned work. • Coordinate effectively with install partners, lead technicians, and the Branch Production Supervisor to ensure smooth project execution. • Communicate any material shortages, equipment issues, or job delays to the supervisor promptly to minimize customer impact. • Maintain company vehicles and tools in proper working order, keeping them organized and well-stocked. • Represent ENCON professionally in all interactions with customers, homeowners, and the public. Growth & Development • Participate in technical training, product knowledge sessions, and ENCON University programs as required. • Actively seek opportunities to improve skills, efficiency, and installation quality. • Support less experienced crew members and contribute positively to team development. Qualifications: Required • Proven experience in residential HVAC installation, equipment replacement, or a closely related field. • Working knowledge of forced air systems, refrigerant line sets, flue venting, and electrical fundamentals as they apply to HVAC installations. • EPA 608 Certification (Universal or Type II minimum). • Valid driver's license with a clean driving record. • Ability to lift and carry equipment up to 75 lbs and work in confined spaces, attics, and crawl spaces as required. • Strong attention to detail and commitment to workmanship quality. Preferred • CT D-2 or S-2 residential HVAC installer license (or active pursuit of licensure). • Experience with multiple system types including heat pumps, mini-splits, and high-efficiency equipment. • Background in residential construction or mechanical trades. Expectations: • Show up ready - on time, prepared, and with a professional attitude every day. • Own the quality of your work from start to finish, including a thorough walkthrough with the homeowner at project completion. • Communicate clearly and promptly with your supervisor, crew members, and customers. • Maintain the highest standard of safety, professionalism, and respect in every home you enter. • Represent ENCON's values and reputation on every job. The Equipment Replacement Technician is a critical part of ENCON's residential production team. This role is the foundation of a strong installation operation - and the starting point for a long career path in HVAC leadership, field supervision, or beyond. Requirements: Eligibility Requirements Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis. Encon is a drug free workplace and requires post-offer pre-employment drug testing. This position requires a valid driver's license. Physical Requirements Able to work in a variety of extreme weather, hot and cold conditions. Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces. Able to work safely at elevated heights such as rooftops, ceilings, and ladders. Able to bend, crawl, stoop, stretch, and reach. Able to walk on uneven surfaces. Able to work off a ladder, sometimes at heights. Able to safely lift 50 pounds. Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE PIda5-

Description: Position Summary The Branch Production Supervisor is responsible for the full operational ownership of the branch installation and production team. This role oversees the day-to-day management, scheduling readiness, quality control, coaching, and execution of all replacement and production projects within their assigned branch. The Branch Production Supervisor will lead and support a team of approximately 2 to 6 installation crews while ensuring projects are properly prepared, efficiently executed, and completed to ENCON standards with a focus on customer satisfaction, operational efficiency, and team development. This position serves as the operational bridge between Sales, Service, CRM, Warehouse, and Installation Teams to ensure a seamless customer experience from point of sale through project completion. Primary Responsibilities Project Ownership & Operational Readiness Take full ownership of all branch production projects from point of sale through final completion. Review all sold jobs from Sales Representatives and Service Technicians to ensure scopes of work, equipment selections, labor requirements, accessories, permits, and project details are accurate and complete. Verify all necessary information is provided prior to scheduling installations to minimize operational issues and customer disruption. Work closely with CRM personnel to coordinate site measures, installation scheduling, customer communication, and project readiness. Ensure all equipment, materials, permits, and accessories are properly ordered, received, staged, and prepared prior to installation dates. Coordinate with warehouse personnel and vendors to proactively resolve shortages, shipping delays, or material concerns. Ensure installers have all required job information, materials, and support needed for successful project execution. Make real-time operational decisions in the field to support installers and maintain project momentum when unforeseen conditions arise. Identify opportunities to improve workflow, operational readiness, and overall installation efficiency. Ensure all return trips, startup visits, inspections, warranty items, and punch list work are properly scheduled and completed in a timely manner. Ensure completed jobs are fully closed out with all required documentation, photos, forms, and operational notes completed accurately. Team Leadership & Development Directly oversee and support approximately 2 to 6 installation crews within the assigned branch. Provide daily coaching, technical support, mentorship, and leadership to installers and field personnel. Conduct regular jobsite visits, ride-alongs, and quality inspections to ensure ENCON installation standards are consistently maintained. Work closely with the Branch Service Manager to identify coaching opportunities, training needs, and employee development plans. Complete annual reviews and ongoing performance evaluations for installation team members. Assist in developing future field leaders and promoting career growth opportunities within the branch. Promote accountability, professionalism, communication, safety, and teamwork throughout the production team. Help maintain positive morale and culture within the field teams. Lead by example while promoting ENCON Standards and company culture expectations. Quality Control & Customer Experience Perform quality control inspections to ensure all installations meet ENCON quality standards and customer expectations. Ensure customers understand the operation of their equipment and are satisfied with the completed installation prior to project closeout. Take ownership of installation quality, callbacks, warranty concerns, and operational follow-through within the branch. Assist in resolving customer concerns quickly, professionally, and with a strong sense of urgency. Work closely with the Branch Service Manager to ensure a consistent and exceptional customer experience across all branch production projects. Operational Coordination & Communication Work closely with the Branch Service Manager to coordinate manpower planning and labor sharing between Service and Production teams. Collaborate with other Branch Production Supervisors to support labor sharing and operational consistency between branches when necessary. Attend and actively participate in weekly production meetings to review and discuss active and upcoming projects, manpower needs, scheduling concerns, material status, installation readiness, project challenges, and operational priorities for their teams. Clearly communicate project updates, concerns, delays, and support needs during production meetings to ensure proper branch and companywide coordination. Maintain strong communication with CRM, Service, Sales, Warehouse, and Leadership Teams to ensure operational alignment and project success. Assist leadership in identifying workflow improvements, operational efficiencies, and scalable branch processes. Expectations Maintain a strong sense of urgency, accountability, and professionalism at all times. Demonstrate strong leadership, communication, organizational, and problem-solving skills. Prioritize customer satisfaction while balancing operational efficiency and team development. Maintain flexibility and adaptability in a fast-paced operational environment. Support company growth initiatives through collaboration, leadership, and operational excellence. Continuously work to improve installation quality, operational consistency, and the overall customer experience. The Branch Production Supervisor role is a critical leadership position within ENCON's branch operational structure and plays a major role in ensuring installation quality, operational efficiency, team development, labor coordination, and long-term branch success. Requirements: Required Minimum 5 years of residential HVAC installation experience. Minimum 2 years of experience leading or supervising installation teams, field personnel, or production operations. Demonstrated experience managing multiple concurrent projects and installation schedules. Strong understanding of residential HVAC replacement processes, equipment applications, ductwork modifications, permits, inspections, and installation best practices. Experience coordinating with customers, sales teams, warehouse personnel, and field technicians. Preferred 7+ years of residential HVAC installation experience. Prior experience as a Lead Installer, Installation Manager, Production Manager, Field Supervisor, or similar leadership role. Experience managing multiple crews across multiple locations. Experience with HVAC operational software, scheduling platforms, and CRM systems. Physical Requirements Able to work in a variety of extreme weather, hot and cold conditions. Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces. Able to work safely at elevated heights such as rooftops, ceilings, and ladders. Able to bend, crawl, stoop, stretch, and reach. Able to walk on uneven surfaces. Able to work off a ladder, sometimes at heights. Able to safely lift 50 pounds. Eligibility Requirements Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis Encon is a drug free workplace and requires post-offer pre-employment drug testing. Valid drivers license and reliable vehicle. Benefits include: Career Advancement Opportunities; Paid Training; Competitive Salary; Medical, Dental, and Vision Insurance; Health Savings Account (HSA); Health Flexible Spending Account (FSA);Dependent Care Flexible Spending Account (DFSA); 401K Savings Plan; Life/AD&D Insurance; Voluntary Supplemental Life Insurance; Voluntary Long-Term Disability; Employee Assistance Program; Rewards and discounts; Gym Membership Discount; Paid Time Off Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC- AA/EOE PIbfa61d5166ac-9917

Description: This is a temporary to possibly permanent position. The Customer Relationship Manager is a main point of contact for clients (both residential and commercial) and ENCON. The core priority of our Customer Relationship Manager is to provide peace of mind to our clients by providing a seamless experience at every touch point. The Client Relationship Manager will be the clients point person for all service, sales, and maintenance related needs. Responsibilities Front lines for your client's service support, answering calls or returning calls and voicemails same day if possible or the latest one business day. Service calls within the hour of receipt. Be the first impression specialist to new clients that are on boarded to show the ENCON experience. Proactively communicate by providing timely updates to keep your clients informed. Ensure follow-up is scheduled and estimates sent within the same day or following business day. Schedule seasonal maintenance for the upcoming year to ensure that your clients do not fall behind on their annual service visits Review your client's maintenance renewals to determine if an adjustment is required for the next year, and if the maintenance is efficient and profitable. Determine if your client requires a fast quote, inside salesperson or special projects team to assist in recommendations. Review billing sheets to ensure accurate and fair billing Monitor and escalate excessive service issues and visits, raising the flag to involve our technical advisors to assist in solving any ongoing issue. Provide peace of mind by looking at your client's history holistically and providing long terms solutions for your clients when problems arise. Resolve any customer issues promptly and professionally. Work with the primary technician and dispatcher to ensure efficient and effective scheduling, confirming appointments, advising if late and maintaining informed quality service. Being the connection between the install sales team and your client by scheduling our outside sales team for replacement opportunities. Addressing and collecting your clients outstanding A/R, addressing any disputed invoices, and being empowered to make the decision to provide adjustments when necessary. Working as the contact between the internal service group and your client, to ensure you are their only point of contact. This will include (but not limited to ) Receiving follow up recommendations and sending to your client. Working with the admins on any credits, re-bills, or billing issues that might arise. Working with the dispatchers on appointments, technicians running late or anything that might cause a negative experience for your client. Utilize best practices and think out of the box to be a problem solver. Daily check ins with dispatchers and purchasers to ensure technicians and your clients are both set up for success. Monitor and assess the activities of our competitors to proactively satisfy and retain your clients. Identifying opportunity to personally recognize clients, and build a client relationship where you can go the extra mile to make the ENCON experience memorable outside of the just servicing their HVAC units. Provide excellent client experience and maintain a positive reputation for ENCON Requirements: Minimum of 1 year work experience in the trade service industry (preferably HVAC) Dedication to high-quality customer service Friendly demeanor and positive can-do attitude Ability to build, foster, and maintain positive professional relationships Excellent interpersonal communication skills Problem-solving and conflict resolution capabilities Knowledge of relationship management best practices Excellent computer, verbal, written, and presentation skills Motivated self-starter with effective time management skills Strong work ethic, goal oriented with a drive to succeed Ability to multitask and prioritize based on urgency of request. Must be able to be reactive to meet clients' needs on a regular basis Be open to feedback and collaboration The ability to understand exactly what someone needs and act on it - professionally and efficiently Proficient in Microsoft suite ( including but not limited to Word, Teams, Outlook, Excel and PowerPoint) Eligibility Requirements Must be willing to work from office in Stratford, CT Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis Most daily schedules are set but overtime may be required in order to meet your clients needs Encon is a drug free workplace and requires post-offer pre-employment drug testing. Compensation: $28-$30/hr. Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Encon is Fully licensed Lic. / MEC # 1093 Compensation details: 28-30 Hourly Wage PI180c89fb0a7f-4037

Description: Benefits Sign-On Bonus on qualified experience over 10 years, Discretionary Quarterly bonuses & recruiting incentives Paid travel Company van + gas card for eligible techs Paid training and career advancement Medical, Dental, Vision + 401K match Opportunity within a growing organization to grow your career Position Summary The Senior HVAC Technician is responsible for performing expert-level service, maintenance, installation, and diagnostics on complex commercial HVAC systems. This role acts as a technical leader in the field, supports large-scale commercial projects, and mentors less experienced technicians. The Senior Technician ensures all work meets safety, quality, and compliance standards while providing exceptional customer service to commercial clients. Key Responsibilities Diagnose, repair, and maintain complex commercial HVAC systems including RTUs, VAV systems, heat pumps, VRF/VRV systems, boilers, chillers, cooling towers, air handlers, and ventilation systems. Lead advanced troubleshooting, root-cause analysis, and major component replacements. Perform commercial system installations, start-ups, commissioning, and retrofits according to manufacturer specifications and project requirements. Conduct detailed preventive maintenance and provide recommendations for system improvements, energy efficiency, and lifecycle upgrades. Ensure all work adheres to company standards, project specifications, OSHA safety regulations, and local building codes. Provide coaching, technical guidance, and on-the-job training to junior and mid-level technicians. Work closely with dispatch, project managers, and estimators to support scheduling, work planning, and customer communication. Build strong client relationships and communicate findings, options, and recommendations clearly and professionally. Complete accurate documentation of service reports, time entries, parts usage, and job progress. Maintain company tools, equipment, and service vehicle in safe operating condition. Qualifications 10+ years of HVAC service and/or installation experience required. Strong proficiency with commercial systems including chillers, boilers, VRF/VRV, and complex control systems. EPA Universal Certification required. Technical school, trade certification, or completed HVAC apprenticeship highly preferred. Ability to read and interpret commercial blueprints, plans, and control schematics. Exceptional diagnostic skills and proven ability to resolve complex system issues independently. Strong leadership, communication, and customer-service abilities. Requirements: Eligibility Requirements This position requires a valid driver's license. Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis. Encon is a drug free workplace and requires post-offer pre-employment drug testing. Physical Requirements Able to work in a variety of extreme weather, hot and cold conditions. Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces. Able to work safely at elevated heights such as rooftops, ceilings, and ladders. Able to bend, crawl, stoop, stretch, and reach. Able to walk on uneven surfaces. Able to work off a ladder, sometimes at heights. Able to safely lift 50 pounds. Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE PI7327b1edfda2-8978

Description: Position Summary The Branch Production Supervisor is responsible for the full operational ownership of the branch installation and production team. This role oversees the day-to-day management, scheduling readiness, quality control, coaching, and execution of all replacement and production projects within their assigned branch. The Branch Production Supervisor will lead and support a team of approximately 2 to 6 installation crews while ensuring projects are properly prepared, efficiently executed, and completed to ENCON standards with a focus on customer satisfaction, operational efficiency, and team development. This position serves as the operational bridge between Sales, Service, CRM, Warehouse, and Installation Teams to ensure a seamless customer experience from point of sale through project completion. Primary Responsibilities Project Ownership & Operational Readiness Take full ownership of all branch production projects from point of sale through final completion. Review all sold jobs from Sales Representatives and Service Technicians to ensure scopes of work, equipment selections, labor requirements, accessories, permits, and project details are accurate and complete. Verify all necessary information is provided prior to scheduling installations to minimize operational issues and customer disruption. Work closely with CRM personnel to coordinate site measures, installation scheduling, customer communication, and project readiness. Ensure all equipment, materials, permits, and accessories are properly ordered, received, staged, and prepared prior to installation dates. Coordinate with warehouse personnel and vendors to proactively resolve shortages, shipping delays, or material concerns. Ensure installers have all required job information, materials, and support needed for successful project execution. Make real-time operational decisions in the field to support installers and maintain project momentum when unforeseen conditions arise. Identify opportunities to improve workflow, operational readiness, and overall installation efficiency. Ensure all return trips, startup visits, inspections, warranty items, and punch list work are properly scheduled and completed in a timely manner. Ensure completed jobs are fully closed out with all required documentation, photos, forms, and operational notes completed accurately. Team Leadership & Development Directly oversee and support approximately 2 to 6 installation crews within the assigned branch. Provide daily coaching, technical support, mentorship, and leadership to installers and field personnel. Conduct regular jobsite visits, ride-alongs, and quality inspections to ensure ENCON installation standards are consistently maintained. Work closely with the Branch Service Manager to identify coaching opportunities, training needs, and employee development plans. Complete annual reviews and ongoing performance evaluations for installation team members. Assist in developing future field leaders and promoting career growth opportunities within the branch. Promote accountability, professionalism, communication, safety, and teamwork throughout the production team. Help maintain positive morale and culture within the field teams. Lead by example while promoting ENCON Standards and company culture expectations. Quality Control & Customer Experience Perform quality control inspections to ensure all installations meet ENCON quality standards and customer expectations. Ensure customers understand the operation of their equipment and are satisfied with the completed installation prior to project closeout. Take ownership of installation quality, callbacks, warranty concerns, and operational follow-through within the branch. Assist in resolving customer concerns quickly, professionally, and with a strong sense of urgency. Work closely with the Branch Service Manager to ensure a consistent and exceptional customer experience across all branch production projects. Operational Coordination & Communication Work closely with the Branch Service Manager to coordinate manpower planning and labor sharing between Service and Production teams. Collaborate with other Branch Production Supervisors to support labor sharing and operational consistency between branches when necessary. Attend and actively participate in weekly production meetings to review and discuss active and upcoming projects, manpower needs, scheduling concerns, material status, installation readiness, project challenges, and operational priorities for their teams. Clearly communicate project updates, concerns, delays, and support needs during production meetings to ensure proper branch and companywide coordination. Maintain strong communication with CRM, Service, Sales, Warehouse, and Leadership Teams to ensure operational alignment and project success. Assist leadership in identifying workflow improvements, operational efficiencies, and scalable branch processes. Expectations Maintain a strong sense of urgency, accountability, and professionalism at all times. Demonstrate strong leadership, communication, organizational, and problem-solving skills. Prioritize customer satisfaction while balancing operational efficiency and team development. Maintain flexibility and adaptability in a fast-paced operational environment. Support company growth initiatives through collaboration, leadership, and operational excellence. Continuously work to improve installation quality, operational consistency, and the overall customer experience. The Branch Production Supervisor role is a critical leadership position within ENCON's branch operational structure and plays a major role in ensuring installation quality, operational efficiency, team development, labor coordination, and long-term branch success. Requirements: Required Minimum 5 years of residential HVAC installation experience. Minimum 2 years of experience leading or supervising installation teams, field personnel, or production operations. Demonstrated experience managing multiple concurrent projects and installation schedules. Strong understanding of residential HVAC replacement processes, equipment applications, ductwork modifications, permits, inspections, and installation best practices. Experience coordinating with customers, sales teams, warehouse personnel, and field technicians. Preferred 7+ years of residential HVAC installation experience. Prior experience as a Lead Installer, Installation Manager, Production Manager, Field Supervisor, or similar leadership role. Experience managing multiple crews across multiple locations. Experience with HVAC operational software, scheduling platforms, and CRM systems. Physical Requirements Able to work in a variety of extreme weather, hot and cold conditions. Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces. Able to work safely at elevated heights such as rooftops, ceilings, and ladders. Able to bend, crawl, stoop, stretch, and reach. Able to walk on uneven surfaces. Able to work off a ladder, sometimes at heights. Able to safely lift 50 pounds. Eligibility Requirements Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis Encon is a drug free workplace and requires post-offer pre-employment drug testing. Valid drivers license and reliable vehicle. Benefits include: Career Advancement Opportunities; Paid Training; Competitive Salary; Medical, Dental, and Vision Insurance; Health Savings Account (HSA); Health Flexible Spending Account (FSA);Dependent Care Flexible Spending Account (DFSA); 401K Savings Plan; Life/AD&D Insurance; Voluntary Supplemental Life Insurance; Voluntary Long-Term Disability; Employee Assistance Program; Rewards and discounts; Gym Membership Discount; Paid Time Off Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC- AA/EOE PI55991ea1cfb5-9916