Advanced Behavioral Health

POSITION SUMMARY: The Housing Coordinator is responsible for providing housing coordination services for Young Adult Services clients so they can move from a structured residential program to living independently within the community. This position works with various landlords and real estate agencies in the Waterbury area to find affordable rents. The position will work with the YAS Financial Coordinator and YAS clinical staff in a coordinated effort for the best interest of the YAS client. The position will also work with the client in applying for housing and utility assistance programs in the Waterbury area. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Provide housing coordination services which will enable YAS clients to move from a structured residential placement to living independently within the community. Provide services in the general area of the LMHA and other areas requested by the various LMHA Project Managers and approved by the contractor. Work with landlords and real estate agents to develop and maintain a list of landlords with available apartments. Be involved with securing and negotiating any and all leases entered into by clients. Ensure that lease agreements adhere to the policies and procedures outlined in the DMHAS YAS Client Support Funds Services manual. Provide a copy of each fully executed lease to the various LMHA Project Managers. Maintain a list of Residential Support Sites and Scattered Site Housing vacancies. Oversee and execute all inspections outlined in the YAS Client Support Funds Services policies and procedures manual. Handle all damage claims, inspections, and determinations required to resolve them including, but not limited to, working with the YAS treatment team to have the client involved when or if necessary. Coordinate and communicate with the YAS treatment team of any pending evictions or possible vacancies. Oversee and coordinate any infestations by assuring that the landlord treats the infestation within the timeframe specified by the various LMHA Project Managers. Infestation may include but is not limited to the presence of: mice, rats, cockroaches, bed bugs, etc. Work with all related housing issues for any and all YAS clients and communicate needs and resources along with case by case issues to the YAS treatment team. Have a working knowledge of available housing and/or utility assistance programs in the area of the LMHA. Assist clients with applying for any housing or utility assistance benefits they may be eligible for and maintain a list of the benefits start and end dates, amounts, and the various documentation associated with them. Works closely with Financial Coordinator and YAS team on budgets of clients who receive rent related subsidies Prepare and submit monthly the Young Adult Services Housing Financial Assistance report to DMHAS/ EDUCATION AND EXPERIENCE REQUIREMENTS: Degree in a behavioral health related field or comparable experience; Compliance with current State of Connecticut and federal health and vaccine requirements. KNOWLEDGE/SKILLS/ABILITIES: Ability to work independently as well as in a team environment, have superior organizational skills and demonstrated experience in communicating at all levels; Computer knowledge and experience using Microsoft Suite (mainly Excel) and other accounting and data input software; Possess strong communication skills (both verbal and written) and motivational skills; Proven ability to develop and sustain a high level of customer satisfaction; Proven ability to work on multiple projects simultaneously and multi task as necessary to meet deadline; Detail oriented a must; Ability to negotiate with landlords leases with landlords Ability to identify problems/issues, troubleshoot and resolve in a timely manner. Mathematical and accounting acuity Strong organizational and time-management skills Working knowledge of housing programs and utility assistance programs Ability to work with the Mental Health and Substance Abuse Programs PI83b74fae378d-6864

POSITION SUMMARY: The Housing Coordinator is responsible for providing housing coordination services for Young Adult Services clients so they can move from a structured residential program to living independently within the community. This position works with various landlords and real estate agencies in the Waterbury area to find affordable rents. The position will work with the YAS Financial Coordinator and YAS clinical staff in a coordinated effort for the best interest of the YAS client. The position will also work with the client in applying for housing and utility assistance programs in the Waterbury area. This position will represent ABH and its services in a positive and professional manner and adhere to ABHs best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Provide housing coordination services which will enable YAS clients to move from a structured residential placement to living independently within the community. Provide services in the general area of the LMHA and other areas requested by the various LMHA Project Managers and approved by the contractor. Work with landlords and real estate agents to develop and maintain a list of landlords with available apartments. Be involved with securing and negotiating any and all leases entered into by clients. Ensure that lease agreements adhere to the policies and procedures outlined in the DMHAS YAS Client Support Funds Services manual. Provide a copy of each fully executed lease to the various LMHA Project Managers. Maintain a list of Residential Support Sites and Scattered Site Housing vacancies. Oversee and execute all inspections outlined in the YAS Client Support Funds Services policies and procedures manual. Handle all damage claims, inspections, and determinations required to resolve them including, but not limited to, working with the YAS treatment team to have the client involved when or if necessary. Coordinate and communicate with the YAS treatment team of any pending evictions or possible vacancies. Oversee and coordinate any infestations by assuring that the landlord treats the infestation within the timeframe specified by the various LMHA Project Managers. Infestation may include but is not limited to the presence of: mice, rats, cockroaches, bed bugs, etc. Work with all related housing issues for any and all YAS clients and communicate needs and resources along with case by case issues to the YAS treatment team. Have a working knowledge of available housing and/or utility assistance programs in the area of the LMHA. Assist clients with applying for any housing or utility assistance benefits they may be eligible for and maintain a list of the benefits start and end dates, amounts, and the various documentation associated with them. Works closely with Financial Coordinator and YAS team on budgets of clients who receive rent related subsidies Prepare and submit monthly the Young Adult Services Housing Financial Assistance report to DMHAS/ EDUCATION AND EXPERIENCE REQUIREMENTS: Degree in a behavioral health related field or comparable experience; Compliance with current State of Connecticut and federal health and vaccine requirements. KNOWLEDGE/SKILLS/ABILITIES: Ability to work independently as well as in a team environment, have superior organizational skills and demonstrated experience in communicating at all levels; Computer knowledge and experience using Microsoft Suite (mainly Excel) and other accounting and data input software; Possess strong communication skills (both verbal and written) and motivational skills; Proven ability to develop and sustain a high level of customer satisfaction; Proven ability to work on multiple projects simultaneously and multi task as necessary to meet deadline; Detail oriented a must; Ability to negotiate with landlords leases with landlords Ability to identify problems/issues, troubleshoot and resolve in a timely manner. Mathematical and accounting acuity Strong organizational and time-management skills Working knowledge of housing programs and utility assistance programs Ability to work with the Mental Health and Substance Abuse Programs PI6ea34c6edbf1-6864

This is a remote position. POSITION SUMMARY: The Transportation Dispatcher is responsible for providing support for School of Origin Transportation Program. The Transportation Dispatcher will schedule and dispatch drivers to meet all required transports; via the integrated Route Genie App. Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems. This is a position requiring exceptional customer service and attention to detail. Applicant must have the ability to adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students. Additionally, this position requires the applicant to cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Route Genie tracking software; Working with Transportation Supervisor to address service issues; Maintain logs of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed; Processes the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes. Answers questions and concerns regarding transportation issues; Ability to learn and master scheduling software system (Route Genie) Data entry of new student's paperwork for transport; Log reports on all activities occurring during the shift; Work schedule is 7:00 am - 3:30 pm; Flexibility to work other hours as needed; Attends annual Conflict of Interest training; Process same day and ongoing change requests as well as student build outs; Maintain student schedules while utilizing school calendars and student referrals; EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or general education degree (GED) required; 2+ years of experience in customer service data entry and tracking software systems a must; KNOWLEDGE/SKILLS/ABILITIES: Must have exceptional communication skills and a great customer service attitude at all times; Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software; Knowledge of grammar and punctuation; Learning and mastering our transportation scheduling software system; Must be able to work in a fast paced, environment and be able to meet critical deadlines each day with confidence and a positive attitude Accuracy and attention to detail; Ability to work in high pressure situations; Exceptional time management and organizational skills; Demonstrated ability to work with a minimum of supervision Other duties may be assigned; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Strong written and verbal communication skills required; PIcbce488980ed-8263

POSITION SUMMARY: The Administrative Assistant position provides administrative and clerical support associated with the Behavioral Health Homes (BHH) and to the ABH Administration Department. This position supports ABH and the department in a diverse capacity to ensure that it operates efficiently. This position will represent ABH and its services in a positive and professional manner and adhere to ABH's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Performs all front desk responsibilities including but not limited to: welcoming visitors, answering phones, distributing mail and faxes, validating parking tickets, scanning and copying documents, ordering and organizing office and kitchen supplies; Provides and coordinates a wide array of administrative and provider relations support services for the Behavioral Health Home (BHH) program. Provide excellent customer service to clients and providers in a professional and respectful manner, promoting positive practices through communication and mutual education. Customer service activities may include checking client eligibility, making referrals, processing requests, and occasionally interacting with state and community organizations agencies for the BHH programs; Provides support/service to providers including orientation and education of providers and staff and incorporating BHH contract policies and procedures; Perform a wide variety of administrative and support tasks, including, but not limited to, composing correspondence involving routine and complex matters, fielding telephone calls, updating programmatic materials as needed, and assisting with mass mailings for the BHH programs; Assists in provider credentialing/re-credentialing processes, including but not limited to preparation and mailing/emailing of credentialing documents, review of returned documents, performance of primary source verification, and documentation of credentialing information in the electronic data systems; Provides telephone support for incoming calls to the main ABH phone number as well as the BHH phone numbers. Performs other tasks/responsibilities as required to support the business operations of the departments and of ABH. This may include, but is not limited to, supporting the TAMS program; Maintains/supports internal communications by notifying supervisors of all the relevant client or program-based information; Attends all required staff, supervision and training meetings; Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds. EDUCATION AND EXPERIENCE REQUIREMENTS: Associate degree required or equivalent combination of education, experience and training that provides the required knowledge skills and abilities; 1-3 years of demonstrated work experience in an administrative assistant or related position; Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: Ability to operate standard office equipment, including but not limited to, copiers, calculators, postage and fax machines; Demonstrated experience of being able to type a minimum of 40 w.p.m.; Good organizational and problem-solving skills; Demonstrated knowledge of office administration, planning and records management; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook), and the internet; Strong written and verbal communication skills required. Cultural Competency. PI0d95cc5-

POSITION SUMMARY: The Housing Coordinator is responsible for providing housing coordination services for Young Adult Services clients so they can move from a structured residential program to living independently within the community. This position works with various landlords and real estate agencies in the Waterbury area to find affordable rents. The position will work with the YAS Financial Coordinator and YAS clinical staff in a coordinated effort for the best interest of the YAS client. The position will also work with the client in applying for housing and utility assistance programs in the Waterbury area. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Provide housing coordination services which will enable YAS clients to move from a structured residential placement to living independently within the community. Provide services in the general area of the LMHA and other areas requested by the various LMHA Project Managers and approved by the contractor. Work with landlords and real estate agents to develop and maintain a list of landlords with available apartments. Be involved with securing and negotiating any and all leases entered into by clients. Ensure that lease agreements adhere to the policies and procedures outlined in the DMHAS YAS Client Support Funds Services manual. Provide a copy of each fully executed lease to the various LMHA Project Managers. Maintain a list of Residential Support Sites and Scattered Site Housing vacancies. Oversee and execute all inspections outlined in the YAS Client Support Funds Services policies and procedures manual. Handle all damage claims, inspections, and determinations required to resolve them including, but not limited to, working with the YAS treatment team to have the client involved when or if necessary. Coordinate and communicate with the YAS treatment team of any pending evictions or possible vacancies. Oversee and coordinate any infestations by assuring that the landlord treats the infestation within the timeframe specified by the various LMHA Project Managers. Infestation may include but is not limited to the presence of: mice, rats, cockroaches, bed bugs, etc. Work with all related housing issues for any and all YAS clients and communicate needs and resources along with case by case issues to the YAS treatment team. Have a working knowledge of available housing and/or utility assistance programs in the area of the LMHA. Assist clients with applying for any housing or utility assistance benefits they may be eligible for and maintain a list of the benefits start and end dates, amounts, and the various documentation associated with them. Works closely with Financial Coordinator and YAS team on budgets of clients who receive rent related subsidies Prepare and submit monthly the Young Adult Services Housing Financial Assistance report to DMHAS/ EDUCATION AND EXPERIENCE REQUIREMENTS: Degree in a behavioral health related field or comparable experience; Compliance with current State of Connecticut and federal health and vaccine requirements. KNOWLEDGE/SKILLS/ABILITIES: Ability to work independently as well as in a team environment, have superior organizational skills and demonstrated experience in communicating at all levels; Computer knowledge and experience using Microsoft Suite (mainly Excel) and other accounting and data input software; Possess strong communication skills (both verbal and written) and motivational skills; Proven ability to develop and sustain a high level of customer satisfaction; Proven ability to work on multiple projects simultaneously and multi task as necessary to meet deadline; Detail oriented a must; Ability to negotiate with landlords leases with landlords Ability to identify problems/issues, troubleshoot and resolve in a timely manner. Mathematical and accounting acuity Strong organizational and time-management skills Working knowledge of housing programs and utility assistance programs Ability to work with the Mental Health and Substance Abuse Programs PIe42359fc5-