Partners Bank

Customer Service Representative Department: Branch AdministrationReports to: Branch Manager/Assistant Branch ManagerSupervises: NoneStatus: Non-Exempt / Full-Time / on-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Representative: Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent will be skilled in relationship selling and have strong product knowledge. Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution. Answer questions on various services the financial institution provides and recognizes sales and referral opportunities. May also have teller processing responsibilities and is highly proficient in this area. Job Requirements for the Customer Service Representative:Previous experience in a front-line banking or financial services position is preferredExcellent verbal and written communication skillsStrong customer sales, service and interpersonal skillsStrong organizational, technical and computer skillsAdapts well and embraces change Essential Job Functions for the Customer Service Representative:Proficient in the sales and service of all deposit products and services and some consumer loansResponsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities.Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc.Consistently provides outstanding service and assistance to customers and coworkersActively participates and supports branch sales plans, campaigns and promotions.Efficiently processes teller transactions and performs all related tasks as requiredRespond promptly and efficiently in resolving customer problems.Understand and adheres to various policies and procedures including security, compliance and operationsPerform all other duties as required This Job Description for the Customer Service Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIcad37b8a6dd1-0324

Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-Exempt / Full-Time / on-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Representative: Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent will be skilled in relationship selling and have strong product knowledge. Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution. Answer questions on various services the financial institution provides and recognizes sales and referral opportunities. May also have teller processing responsibilities and is highly proficient in this area. Job Requirements for the Customer Service Representative: Previous experience in a front-line banking or financial services position is preferred Excellent verbal and written communication skills Strong customer sales, service and interpersonal skills Strong organizational, technical and computer skills Adapts well and embraces change Essential Job Functions for the Customer Service Representative: Proficient in the sales and service of all deposit products and services and some consumer loans Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities. Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc. Consistently provides outstanding service and assistance to customers and coworkers Actively participates and supports branch sales plans, campaigns and promotions. Efficiently processes teller transactions and performs all related tasks as required Respond promptly and efficiently in resolving customer problems. Understand and adheres to various policies and procedures including security, compliance and operations Perform all other duties as required This Job Description for the Customer Service Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIa42eb0ec2db9-0324

Customer Service Assistant I (CSA) Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Work within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Use needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I (CSA): Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interact well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapt well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant I (CSA): Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions. Able to identify cross-sale opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understand and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. May float to another local branch to cover staffing if needed. Perform additional duties as required. This Job Description for the Customer Service Assistant I (CSA) describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. PIa3846d3cd5-

Customer Service Assistant I (CSA) - Part-Time Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Part Time - 29 hours per week / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Part-Time Customer Service Assistant (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for Part-Time Customer Service Assistant (CSA): Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interacts well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapt well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for Part-Time Customer Service Assistant (CSA): Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions. Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understands and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Part-Time customer Service Assistant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI7b6fc-2250

Customer Service Assistant II Department: Branch Administration Reports to: Market Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant II: The Customer Service Assistant (CSA) II performs all the duties of Teller and Customer Service Representatives as needed. Working within established guidelines, policies and procedures, the individual will sell and service all deposit and some consumer loan products, handle various customer inquiries and problem resolution and processes a wide variety of transactions. Is proficient in the use of various teller and customer service equipment and technology. Proactively utilizes needs-based sales techniques to uncover opportunities and recommends appropriate products and services to meet customer needs. Proficient in new account opening, maintenance and the Bank's online banking services. Responsible for the development of new business relationships and maintaining existing relationships. Job Requirements for the Customer Service Assistant II: Two or more years teller and/or customer service banking experience in a branch or call center environment. Interacts easily with others and enjoys working with a variety of people and in a team environment. Excellent sales, service, interpersonal and communication skills. Strong organizational, technical and computer skills Adapts well to change and able to effectively multi task Extensive knowledge of teller and customer service processes, policies, guidelines and procedures. Strong product knowledge Specific Job Functions for the Customer Service Assistant II: Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities Proactively develops cross-sell opportunities and responds to customers' inquiries to recommend appropriate product and services to meet their needs. Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business. Maintain and balance cash drawer accurately and efficiently. Provide exceptional service to customers, coworkers and team members. Understand and adhere to various policies and procedures including security, compliance and operations. Participates in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Customer Service Assistant II describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI438de02d998d-8541

Customer Care Representative / Part-Time Department: Customer Care (Call Center) Reports to: Customer Care Assistant Manager Status: Part-Time / Non- Exempt / On-site Only Location(s): Springvale, ME Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Customer Care Representative / Part Time: Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods. The incumbent will be proficient in the servicing of all products and services the bank offers. The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution. This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems. Job Requirements for Customer Care Representative / Part-Time: A minimum of two years' experience in customer sales/service or another front-line banking or financial services position is preferred. Excellent customer service skills Excellent written and verbal communication skills Ability to work independently as well as with a variety of people in a team environment. Adapts easily to change and can effectively handle multiple tasks. In-depth knowledge and understanding of various financial products and services. Strong organizational, technical, and interpersonal skills Ability to multitask, adapt well to variety and change, and perform well when busy. Must be a self-starter and goal driven. Specific Job Functions for Customer Care Representative Part-Time: Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner. Resolve the needs of the customer on the first contact whenever possible. Effectively communicate with customers via phone, email, chat, and mail. Maintain in-depth knowledge of all products and services. Provide support to customers and frontline employees for all digital banking solutions. Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities. Investigate and resolve a wide variety of requests and follow through to resolution. Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees. Perform various maintenance, verification, or other duties to support other departments. Support new or upgrades to existing digital solutions, software, or hardware. Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns. Monitor digital banking transactions for suspicious activity using established reporting and software. Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, track lost cards and analyze all returned mail. Manage the card dispute process & card compromise events (Reg E). Assist in the implementation of new digital banking products and services, which may involve training others. Maintain the online new account process, ensuring compliance with all necessary regulations. Provide expertise in general technology and software used by the bank. Compile reports or data for Customer Care reporting or other departments as needed. Perform all other duties as required. This Job Description for the Part-Time Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI3be8dd5-

Customer Service Assistant I (CSA) Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Work within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Use needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I (CSA): Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interact well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapt well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant I (CSA): Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions. Able to identify cross-sale opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understand and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. May float to another local branch to cover staffing if needed. Perform additional duties as required. This Job Description for the Customer Service Assistant I (CSA) describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI8791f2de94be-0259

Helpdesk Support Analyst Department: Information Technology Reports to: VP, IT Manager Supervises: None Status: Exempt Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. We look forward to having you join our team! Summary: Serves as the primary technical position responsible for the proper operation, maintenance, and support of Partners Bank' back-office equipment and systems. Responsible for provisioning PC's, Laptops, and mobile devices and related equipment service and support activities. Job Requirements: One to three years of experience in a hands-on Helpdesk Support role or equivalent position Desirable but not required certifications such as CompTIA A+, Microsoft Certified IT Professional. Ability to work flexible schedules. Ability to work onsite and remotely as needed. Working knowledge of Information Technology Infrastructure Library (ITIL). Working knowledge of Information Security Principles. Experience in PC and Mobile Device life cycle management. Strong interpersonal skills that include listening, teamwork, responsibility, dependability, leadership, motivation, flexibility, patience, and empathy. Excellent problem-solving skills. Excellent communication and collaboration skills. Ability to multitask in a fast-paced environment. Desire for continuous education. Assist in tracking, problem resolution, and documenting issues with hardware, software and core bank applications through the bank's helpdesk solution. Specific Job Functions: Ensures the technology services procedures manual is updated on a regular basis. Effectively supports bank employees with varying degrees of technical expertise. Ensures installed end user equipment is properly functioning and supported. Responsible for documenting end user device functionality related functions. Responsible for ensuring all technology services duties are performed in compliance with internal procedures and regulatory requirements. Manages the bank's hardware assets to include tracking, updating and recommendations for replacement technologies. Works with other Information Technology personnel in designing, implementing, and supporting an effective system access and security environment. Manages the bank's helpdesk request process and triages tickets, escalating as defined by policy. Maintains awareness of new technologies and determines the best course of action to obtain strategic advantage without subjecting the bank to any undue risk. Maintains Information Security requirements as required by bank policy and regulation. Provide level one monitoring of end point protection to include Anti-virus alerts and predefined IT Event Monitoring Alerts. Assist Senior IT Personnel in the standardization, configuration, testing, and documentation of computer hardware, networking software and operating system software. Provides necessary training to Partners Bank personnel on operational and support topics. Manages onboarding tasks for new employee's or internal job changes. Assists with end user updates and patches. Assists with tracking, managing, and updating Bank Applications in a timely manner. Understand and be familiar with the bank's website, Partners.bank Maintains a working knowledge of Microsoft Desktop Applications, other third-party applications, and bank specific applications. Assumes the role of Subject Matter Expert (SME) for technology related to job functions. Develops, updates, manages, and documents standard bank desktop images. Assume additional responsibilities as requested. This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI6a0dacb0cc8f-0425

Customer Service Assistant I (CSA) Float Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA) Float: The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I (CSA) Float: Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interacts well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapts well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant I (CSA) Float: Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions. Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understand and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. May float to another local branch to cover staffing if needed. Performs additional duties as required. This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI7cbf2bc5-

Commercial Portfolio Manager Department: Commercial Lending Reports to: VP Senior Commercial Lender Supervises: None Status: Exempt Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary: The Commercial Portfolio Manager supports the Bank's Commercial Bankers by completing activities to help monitor the existing loan portfolio, analyze new lending opportunities and close loans in accordance with established lending objectives, policies and procedures. This position shall work closely with the Commercial Bankers to provide a high level of support and analysis of commercial credit relationships. Job Requirements: Bachelor's degree in finance, business of related field and or equivalent experience in education or related field.Minimum of five years' experience in the financial fieldExperience in credit analysis, preferably in a commercial loan environmentKnowledge of commercial lending policies and procedures.Good communication and sales skills.Strong organizational skills and the ability to work independentlyExcellent problem-solving skills Specific Job Functions: Monitor commercial loan portfolios consistent with the loan policy, identify and report exceptions, and ensure that credit requests are presented to the proper lending authority.Work closely with commercial bankers, credit department, loan servicing, administrative staff and customers in handling customer requests, maturities and renewals, management of delinquent relationships and servicing of customer relationships.Works closely with Credit Department to submit requests for appraisal and environmental reports; new loan requests; annual review requests, etc.Analyze new requests with Commercial Bankers.Provide primary portfolio support for Commercial Bankers and administrative staff in review of documents for loan closings and attend loan closings as needed.Assist the Commercial Bankers and CLA team with risk rating evaluation, credit memos, review memos, loan covenant testing, insurance and document deficiency resolutions.Work with Commercial Bankers and CLA team to ensure proper credit and collateral file documentation including timely collection and analysis of financial statements.Community involvement to promote bank products and services i.e.: Rotary, Kiwanis or other Civic groups. This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI16622deb71a8-0206

Customer Service Assistant II Department: Branch Administration Reports to: Market Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant II: The Customer Service Assistant (CSA) II performs all the duties of Teller and Customer Service Representatives as needed. Working within established guidelines, policies and procedures, the individual will sell and service all deposit and some consumer loan products, handle various customer inquiries and problem resolution and processes a wide variety of transactions. Is proficient in the use of various teller and customer service equipment and technology. Proactively utilizes needs-based sales techniques to uncover opportunities and recommends appropriate products and services to meet customer needs. Proficient in new account opening, maintenance and the Bank's online banking services. Responsible for the development of new business relationships and maintaining existing relationships. Job Requirements for the Customer Service Assistant II: Two or more years teller and/or customer service banking experience in a branch or call center environment. Interacts easily with others and enjoys working with a variety of people and in a team environment. Excellent sales, service, interpersonal and communication skills. Strong organizational, technical and computer skills Adapts well to change and able to effectively multi task Extensive knowledge of teller and customer service processes, policies, guidelines and procedures. Strong product knowledge Specific Job Functions for the Customer Service Assistant II: Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities Proactively develops cross-sell opportunities and responds to customers' inquiries to recommend appropriate product and services to meet their needs. Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business. Maintain and balance cash drawer accurately and efficiently. Provide exceptional service to customers, coworkers and team members. Understand and adhere to various policies and procedures including security, compliance and operations. Participates in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Customer Service Assistant II describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIa3e-9989

Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-Exempt / Full-Time / on-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Representative: Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent will be skilled in relationship selling and have strong product knowledge. Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution. Answer questions on various services the financial institution provides and recognizes sales and referral opportunities. May also have teller processing responsibilities and is highly proficient in this area. Job Requirements for the Customer Service Representative: Previous experience in a front-line banking or financial services position is preferred Excellent verbal and written communication skills Strong customer sales, service and interpersonal skills Strong organizational, technical and computer skills Adapts well and embraces change Essential Job Functions for the Customer Service Representative: Proficient in the sales and service of all deposit products and services and some consumer loans Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities. Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc. Consistently provides outstanding service and assistance to customers and coworkers Actively participates and supports branch sales plans, campaigns and promotions. Efficiently processes teller transactions and performs all related tasks as required Respond promptly and efficiently in resolving customer problems. Understand and adheres to various policies and procedures including security, compliance and operations Perform all other duties as required This Job Description for the Customer Service Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PId8b063ab91fd-9285