Partners Bank

Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-Exempt / Full-Time / on-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Representative: Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent will be skilled in relationship selling and have strong product knowledge. Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution. Answer questions on various services the financial institution provides and recognizes sales and referral opportunities. May also have teller processing responsibilities and is highly proficient in this area. Job Requirements for the Customer Service Representative: Previous experience in a front-line banking or financial services position is preferred Excellent verbal and written communication skills Strong customer sales, service and interpersonal skills Strong organizational, technical and computer skills Adapts well and embraces change Essential Job Functions for the Customer Service Representative: Proficient in the sales and service of all deposit products and services and some consumer loans Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities. Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc. Consistently provides outstanding service and assistance to customers and coworkers Actively participates and supports branch sales plans, campaigns and promotions. Efficiently processes teller transactions and performs all related tasks as required Respond promptly and efficiently in resolving customer problems. Understand and adheres to various policies and procedures including security, compliance and operations Perform all other duties as required This Job Description for the Customer Service Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIbf9f434666fe-9285

Mortgage Consultant Department: Retail Lending Reports to: Sr. Retail Banker Supervises: None Status: Full-Time / Non-Exempt (Salary plus commission position) / Hybrid Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Mortgage Consultant: Originate a variety of consumer residential loans in accordance with established policies and procedures and all applicable regulatory requirements. Provide exceptional responsiveness and lending knowledge. Actively promote the Bank with real estate brokers, builders and other centers of influence to increase referrals and build strong networks. Job Requirements for the Mortgage Consultant: Minimum of three years of residential lending and sales experience. Knowledge of lending and underwriting policies and procedures, including guidelines issued by FNMA, MSHA, VA, Rural Development and other investors. Strong sales, organizational and interpersonal skills Excellent written and verbal communication skills Specific Job Functions for the Mortgage Consultant: Proactively uncover residential loan opportunities through relationships with brokers, builders, or other centers of influence. Receive residential loan referrals from assigned branches and others; follows up with results of referrals. Develop and maintain good relationships with centers of influence and internal referral sources. May take correspondent loan applications with oversight by the Correspondent Mortgage Loan Officer. Participate in various associations or events to build relationships with brokers, builders and other centers of influence. Submit accurate and complete loan files with all appropriate supporting documentation in conformance with the Bank's policies and procedures, and with all applicable regulatory requirements. Uses the applicable technology to accurately enter loan applications and manage the loan file from origination to closing. Maintain contact with borrowers, brokers and others involved with a loan application at least weekly or more often as needed. Work closely with the assigned Processor managing loan pipeline to ensure loan closing commitments are met. Cross-sell or refer additional lending, deposit or investment products when appropriate. Attends residential mortgage closings. This Job Description for the Mortgage Consultant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI4f32195abf22-8610

Customer Service Assistant II Department: Branch Administration Reports to: Market Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant II: The Customer Service Assistant (CSA) II performs all the duties of Teller and Customer Service Representatives as needed. Working within established guidelines, policies and procedures, the individual will sell and service all deposit and some consumer loan products, handle various customer inquiries and problem resolution and processes a wide variety of transactions. Is proficient in the use of various teller and customer service equipment and technology. Proactively utilizes needs-based sales techniques to uncover opportunities and recommends appropriate products and services to meet customer needs. Proficient in new account opening, maintenance and the Bank's online banking services. Responsible for the development of new business relationships and maintaining existing relationships. Job Requirements for the Customer Service Assistant II: Two or more years teller and/or customer service banking experience in a branch or call center environment. Interacts easily with others and enjoys working with a variety of people and in a team environment. Excellent sales, service, interpersonal and communication skills. Strong organizational, technical and computer skills Adapts well to change and able to effectively multi task Extensive knowledge of teller and customer service processes, policies, guidelines and procedures. Strong product knowledge Specific Job Functions for the Customer Service Assistant II: Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities Proactively develops cross-sell opportunities and responds to customers' inquiries to recommend appropriate product and services to meet their needs. Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business. Maintain and balance cash drawer accurately and efficiently. Provide exceptional service to customers, coworkers and team members. Understand and adhere to various policies and procedures including security, compliance and operations. Participates in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Customer Service Assistant II describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI8ea300570e3a-8541

Teller I (Seasonal Float) Department: Branch Administration Reports to: Market Manager / Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Float Seasonal Teller: Process various transactions and handle routine customer service issues working within established operational guidelines, policies, and procedures. Perform these functions while providing an exemplary level of customer service. Answer routine customer questions on various banking related products and services and recognize opportunities to make referrals as appropriate. Job Requirements for the Float Seasonal Teller: Enjoy working with a variety of people and in a team environment. Previous customer service experience is preferred. Knowledgeable in the use of computers and other technologies Able to interact easily with others and display strong interpersonal and communication skills. Organized, able to multitask and adapt well to change. Exemplary customer service skills. Specific Job Functions for the Float Seasonal Teller: Responsible for handling and responding to customer service requests promptly and efficiently. Process a variety of transactions accurately and efficiently. Build and maintain a strong knowledge of the Bank's products and services to cross sell and make referrals appropriately. Provide quality customer service to external customers and coworkers. Participate in on-going job-related training programs including sales, service, compliance, and product knowledge. Balance cash drawer accurately and efficiently. Assist branch team with all teller related tasks as needed. Understands and adheres to various policies and procedures including security, compliance, and operations. Perform additional duties as required. This Job Description for the Float Seasonal Teller describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI1561f1353eab-1425

Teller I (Seasonal Float) Department: Branch Administration Reports to: Market Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Float Seasonal Teller: Process various transactions and handle routine customer service issues working within established operational guidelines, policies, and procedures. Perform these functions while providing an exemplary level of customer service. Answer routine customer questions on various banking related products and services and recognize opportunities to make referrals as appropriate. Job Requirements for the Float Seasonal Teller: Enjoy working with a variety of people and in a team environment. Previous customer service experience is preferred. Knowledgeable in the use of computers and other technologies Able to interact easily with others and display strong interpersonal and communication skills. Organized, able to multitask and adapt well to change. Exemplary customer service skills. Specific Job Functions for the Float Seasonal Teller: Responsible for handling and responding to customer service requests promptly and efficiently. Process a variety of transactions accurately and efficiently. Build and maintain a strong knowledge of the Bank's products and services to cross sell and make referrals appropriately. Provide quality customer service to external customers and coworkers. Participate in on-going job-related training programs including sales, service, compliance, and product knowledge. Balance cash drawer accurately and efficiently. Assist branch team with all teller related tasks as needed. Understands and adheres to various policies and procedures including security, compliance, and operations. Perform additional duties as required. This Job Description for the Float Seasonal Teller describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIee08-1308

Marketing Intern Department: Marketing Reports to: Marketing Director Supervises: None Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Marketing Intern: The Marketing Intern will support the execution of day-to-day marketing activities with a focus on social media and email marketing. This role is designed to provide hands-on experience in content creation, campaign coordination, and digital marketing fundamentals. The intern will work closely with the marketing team to help maintain a consistent brand presence, support ongoing campaigns, and contribute to projects that drive customer engagement and awareness. Job Requirements for the Marketing Intern: Currently pursuing or recently completed a degree in Marketing, Communications, Business, or a related field Strong written and verbal communication skills, with attention to tone and detail Familiarity with social media platforms (Facebook, Instagram, LinkedIn) and general best practices Basic understanding of email marketing concepts (lists, segmentation, subject lines, performance metrics) Organized and able to manage multiple tasks and deadlines Comfortable working in a collaborative, team-oriented environment Interest in learning digital marketing tools and analytics platforms Specific Job Functions for the Marketing Intern: Assist in planning, drafting, and scheduling social media content across platforms Support email marketing efforts, including formatting campaigns, reviewing content, and preparing distribution lists Help monitor and report on social media and email performance metrics (engagement, open rates, click-through rates) Conduct light research on content ideas, trends, and competitor activity Assist with maintaining and updating website content as needed Support campaign execution, including promotions, community initiatives, and product highlights Collaborate with team members to ensure brand consistency across channels Provide general administrative and project support for the marketing team This Job Description for the Marketing Intern describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIb8e238a0fdd5-7830

Loan Processor Opener/Closer Department: Loan Processing Department Reports to: Retail Loan Processing & System Administration Officer Supervises: None Status: Full-Time / Non-exempt / Hybrid Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Loan Processor Opener/Closer: Review loan files upfront for correct documentation for compliance quality and assign loan files. Input and update loan data into the financial institution's computer system for loan opening, processing and closings. Final compliance loan review for all loan closings Prepare all loan closing documents and reviews attorney prepared Loan Closing Disclosure. Job Requirements for the Loan Processor Opener/Closer: High school diploma or equivalent. Two to five years of experience in loan processing/equivalent job experience Successful completion of in-house training program or approved outside training program. Good understanding of financial institution loan products and services. Attention to detail and accuracy is essential. Specific Job Functions for the Loan Processor Opener/Closer: Responsible for timely preparation and delivery of loan opening and closing documents. Maintain communication with settlement agents, loan officers, and underwriters to execute proper required delivery of documents for opening, processing and closing documents. Provide administrative assistance to the loan underwriting staff, including updating loan data into the financial institution's computers, and assembling of documentation for customer loans. Adhere to CFPB changes regarding preparation and delivery of loan closing statement. Ensure that loan files contain documents with proper signature, dates and other relevant data. Use automated processing software to set up mortgage and equity loans to generate necessary loan disclosures. Use office computer software for data input. Other activities to include ordering appraisals, titles and flood determinations. Review and process conditions for loan officers. Seek enhanced methods of delivery of closing documents such as utilizing e-disclosures. Keep abreast of all new compliance regulations, policies and procedures. Keep accurate HMDA data and check for entry errors - Residential files. Assemble and verify accuracy of loan documentation. Check documents for proper vesting, legal descriptions, closing dates and signatures. Perform variety of clerical duties requiring knowledge of departmental procedures. Preparation of real estate tax and insurance escrow documents for closing attorneys. Assist with compliance audits to correct post closing errors. Answers telephone inquiries and written inquiries concerning loan processing and information. Generate Weekly/Monthly Mortgage Loans Reports on a rotation basis. This Job Description for the Loan Processor Opener/Closer describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI5cb6b8a5-

Assistant Branch Manager I Department: Branch Administration Reports to: Market Manager Supervises: Teller and Customer Service Staff Status: Full-time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Assistant Branch Manager I: Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Complete employee performance evaluations and other documentation for their Market Manager's review as needed. Oversee workflow and teller and customer service activities independently in the absence of the Market Manager. Sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities. Job Requirements for Assistant Branch Manager I: Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary. Proficient verbal and written communication. Proven strong customer sales, service and interpersonal skills. Ability to work independently as well as with a variety of people in a team environment. Adapt easily to change and is able to effectively handle multiple tasks. Excellent organizational, problem resolution, technical and computer skills. Proven supervisory skills with the ability to effectively motivate and direct the activities of others. Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures. Specific Job Functions for Assistant Branch Manager I: Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines. Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained. Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Engage in sales activities to promote Partners Bank products and services to existing customers and prospects. Proficient in the sale, service and personal production of all deposit and consumer loan products and services. Participate in the preparation and delivery of employee performance evaluations and documentation. Provide input in the hiring of branch tellers and customer service staff, and employee disciplinary action plans. Capable of managing the branch temporarily in the Market Manager's absence Represent the bank at various community events and encourages staff participation. Perform additional duties as required. This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PId3183dad5-

Mortgage Consultant Department: Retail Lending Reports to: Sr. Retail Banker Supervises: None Status: Full-Time / Non-Exempt (Salary plus commission position) / Hybrid Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Mortgage Consultant: Originate a variety of consumer residential loans in accordance with established policies and procedures and all applicable regulatory requirements. Provide exceptional responsiveness and lending knowledge. Actively promote the Bank with real estate brokers, builders and other centers of influence to increase referrals and build strong networks. Job Requirements for the Mortgage Consultant: Minimum of three years of residential lending and sales experience. Knowledge of lending and underwriting policies and procedures, including guidelines issued by FNMA, MSHA, VA, Rural Development and other investors. Strong sales, organizational and interpersonal skills Excellent written and verbal communication skills Specific Job Functions for the Mortgage Consultant: Proactively uncover residential loan opportunities through relationships with brokers, builders, or other centers of influence. Receive residential loan referrals from assigned branches and others; follows up with results of referrals. Develop and maintain good relationships with centers of influence and internal referral sources. May take correspondent loan applications with oversight by the Correspondent Mortgage Loan Officer. Participate in various associations or events to build relationships with brokers, builders and other centers of influence. Submit accurate and complete loan files with all appropriate supporting documentation in conformance with the Bank's policies and procedures, and with all applicable regulatory requirements. Uses the applicable technology to accurately enter loan applications and manage the loan file from origination to closing. Maintain contact with borrowers, brokers and others involved with a loan application at least weekly or more often as needed. Work closely with the assigned Processor managing loan pipeline to ensure loan closing commitments are met. Cross-sell or refer additional lending, deposit or investment products when appropriate. Attends residential mortgage closings. This Job Description for the Mortgage Consultant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIb4a1dba3907e-9565