Partners Bank

Customer Service Assistant Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-site only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Work within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Use needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant (CSA): Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interact well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapt well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant (CSA): Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions. Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understand and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. May float to another local branch to cover staffing if needed. Perform additional duties as required. This Job Description for the Customer Service Assistant (CSA) describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.bank/about/careers/ PIe5ea72032ab8-4474

Digital Banking Specialist / Req 1132 Department: Operations Reports to: AVP, Digital Banking Manager Supervises: N/A Status: Full-Time / Non-Exempt / On-site Only Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Digital Banking Specialist: Provide excellent customer service and support on all digital banking products. Regularly answer questions and resolve online banking, mobile deposit, card and ATM related issues for clients and staff. Conduct regular maintenance, maintenance review, fraud monitoring tasks, and processes/resolves disputed electronic items. Perform a wide variety of back-office administrative functions to facilitate the workflow within the department. Must be able to meet daily deadlines while working in a fast-paced environment. Job Requirements for the Digital Banking Specialist: One to two years of experience in a financial institution setting; CSR knowledge preferred. Experience supporting internal and external customers with digital banking related issues. May be required to attend trainings on rules and regulations related to Digital Banking products, such Error Resolution and ACH processing. Proficient in use of Microsoft Office suite: Excel, Word, and Email. Aptitude for learning and using diverse software applications. Must be organized with ability to multitask. Excellent customer service and communication skills required. Must have strong problem-solving skills Must be organized and detail oriented. Ability to work independently. Must be a team player. Specific Job Functions for the Digital Banking Specialist: Provide high quality support to online banking customers by handling routine inquiries received via phone, email or instant chat. Provide high quality support for Cash Management, Remote Deposit Capture & Mobile check deposit. Monitor online banking transactions for suspicious activity using the banks monitoring software and reports. Complete daily maintenance and monitoring tasks for all Digital Banking products. Assist with eStatement and Bill Pay enrollment and troubleshooting. Approve & oversee the online new account process ensuring compliance with CIP & CDD. Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, tracks lost cards and analyzes all returned mail. Manage and oversee the card dispute process & card compromise events (Reg E). Assist in the implementation of new Digital Banking products and services, which may involve training others. Familiar with Digital Banking operations and procedures. Familiar with CDAR's & ICS funds transfers, must ensure accurate posting of entries. Work with Accounting Department to reconcile internal GL Accounts. Assist in the creation and formalization of processes and procedures in the Digital Banking Department Able to provide backup to the Deposit Services and Cash Management departments, this involves handling routine inquiries made by customers & bank staff. Assume additional responsibilities as requested. This Job Description for the Digital Banking Specialist describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIe3f766e1d5-

Cash Management Officer Department: Commercial Reports to: VP Cash Management Manager Supervises: N/A Status: Exempt Summary for the Cash Management Officer: The Cash Management Officer is responsible for identifying, analyzing, and selling commercial and consumer deposit products to increase the Bank's overall deposit portfolio. The Cash Management Officer will also be responsible for identifying, analyzing, selling, and servicing cash management products and services to established customers and prospects. Requires a proficient knowledge of the Bank's cash management products and services, including ACH, remote deposit capture, ICS Sweep, CDARs, and electronic banking. Promote these services and others to existing customers and prospects through active business development activities. Job Requirements for the Cash Management Officer: Four-year college degree in business or related field. Minimum of 4 years' experience, preferably in a financial institution. Highly skilled sales and service skills with proven ability to produce results and meet production goals. Excellent business development and customer prospecting capabilities. The ability to work well with others, including Market Managers, Commercial Lending, and operational department staff. Excellent verbal and written communication skills The ability to multitask and work independently with minimum day-to-day supervision. Detail-oriented with strong organizational and interpersonal skills Specific Job Functions Cash Management Officer: Independently sources commercial and consumer banking relationships by actively promoting the Bank's deposit account products and services. Generates new deposit balances and assists with the growth of the overall deposit portfolio for the Bank based on annual goals set by leadership. Promotes electronic banking products to new and existing customers (Cash Management, RDC, etc.), and cross-sells a variety of banking products and services as appropriate. Works with Market Managers, Commercial Lending staff, and others to identify opportunities for cash management and electronic banking products & services and participates in joint sales calls. Responsible for developing and servicing the Bank's municipal deposit relationships. Build new COIs and leverages existing COIs in order to sell banking products and services. Serves as a main resource to support existing electronic banking relationships through product demonstrations, account setup, and ongoing maintenance. Provides recommendations to the Cash Management Manager for enhancements and/or improvements to the Bank's deposit and electronic banking products. Provides regular reporting to management of progress made in promoting the Bank's products and services. Responds to customers' needs quickly and appropriately in order to serve existing and prospective clients. Active involvement in community events and organizations in order to promote the Bank and its products and services. Sets a positive example and promotes and enhances the Bank's corporate culture. This Job Description describes the essential functions and qualifications of the Cash Managment Officer. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI512f19290a59-2295

Assistant Branch Manager I Department: Branch Administration Reports to: Market Manager Supervises: Teller and Customer Service Staff Status: Full-time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Assistant Branch Manager I: Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Complete employee performance evaluations and other documentation for their Market Manager's review as needed. Oversee workflow and teller and customer service activities independently in the absence of the Market Manager. Has sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities. Job Requirements for Assistant Branch Manager I: Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary. Proficient verbal and written communication. Proven strong customer sales, service and interpersonal skills. Ability to work independently as well as with a variety of people in a team environment. Adapt easily to change and is able to effectively handle multiple tasks. Excellent organizational, problem resolution, technical and computer skills. Proven supervisory skills with the ability to effectively motivate and direct the activities of others. Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures. Specific Job Functions for Assistant Branch Manager I: Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines. Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained. Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Engage in sales activities to promote Partners Bank products and services to existing customers and prospects. Proficient in the sale, service and personal production of all deposit and consumer loan products and services. Participate in the preparation and delivery of employee performance evaluations and documentation. Provide input in the hiring of branch teller and customer service staff, and employee disciplinary action plans. Capable of managing the branch temporarily in the Market Manager's absence Represent the bank at various community events and encourages staff participation. Perform additional duties as required. This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.bank/about/careers/ PI04875eb4b91f-0925

Assistantant Branch Manager I Department: Branch Administration Reports to: Market Manager Supervises: Teller and Customer Service Staff Status: Full-time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Assistant Branch Manager I: Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Complete employee performance evaluations and other documentation for their Market Manager's review as needed. Oversee workflow and teller and customer service activities independently in the absence of the Market Manager. Has sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities. Job Requirements for Assistant Branch Manager I: Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary. Proficient verbal and written communication. Proven strong customer sales, service and interpersonal skills. Ability to work independently as well as with a variety of people in a team environment. Adapt easily to change and is able to effectively handle multiple tasks. Excellent organizational, problem resolution, technical and computer skills. Proven supervisory skills with the ability to effectively motivate and direct the activities of others. Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures. Specific Job Functions for Assistant Branch Manager I: Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines. Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained. Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Engage in sales activities to promote Partners Bank products and services to existing customers and prospects. Proficient in the sale, service and personal production of all deposit and consumer loan products and services. Participate in the preparation and delivery of employee performance evaluations and documentation. Provide input in the hiring of branch teller and customer service staff, and employee disciplinary action plans. Capable of managing the branch temporarily in the Market Manager's absence Represent the bank at various community events and encourages staff participation. Perform additional duties as required. This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.bank/about/careers PIe7bf2bd04fa8-7768

Assistant Branch Manager I Department: Branch Administration Reports to: Market Manager Supervises: Teller and Customer Service Staff Status: Full-time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Assistant Branch Manager I: Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Complete employee performance evaluations and other documentation for their Market Manager's review as needed. Oversee workflow and teller and customer service activities independently in the absence of the Market Manager. Has sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities. Job Requirements for Assistant Branch Manager I: Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary. Proficient verbal and written communication. Proven strong customer sales, service and interpersonal skills. Ability to work independently as well as with a variety of people in a team environment. Adapt easily to change and is able to effectively handle multiple tasks. Excellent organizational, problem resolution, technical and computer skills. Proven supervisory skills with the ability to effectively motivate and direct the activities of others. Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures. Specific Job Functions for Assistant Branch Manager I: Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines. Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained. Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Engage in sales activities to promote Partners Bank products and services to existing customers and prospects. Proficient in the sale, service and personal production of all deposit and consumer loan products and services. Participate in the preparation and delivery of employee performance evaluations and documentation. Provide input in the hiring of branch teller and customer service staff, and employee disciplinary action plans. Capable of managing the branch temporarily in the Market Manager's absence Represent the bank at various community events and encourages staff participation. Perform additional duties as required. This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIe14f17ea84d9-2517