Fraud-Risk Analyst Department: Compliance Department Reports to: Compliance Officer Supervises : N/A Status: Full Time/ Exempt/ Onsite Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. POSITION SUMMARY for the Fraud/Risk Analyst: Responsible for assisting with the bank's fraud prevention, risk management and BSA programs. This role plays a key part in mitigating risk and implementing fraud prevention programs. KEY RESPONSIBILITIES for the Fraud/Risk Analyst: Fraud Monitor transactions and account activity to identify suspicious patterns or anomalies. Investigate potential fraud cases including, but not limited to, identity theft, account takeover, check fraud, wire fraud, and card fraud. Complete outbound communication with customers associated with fraud cases as part of fraud investigations. Analyze data from internal systems and external sources to assess risk and recommend mitigation strategies. Collaborate with internal departments (e.g., Compliance, Deposit Ops, Customer Care, etc.) to resolve fraud cases. Prepare detailed reports and documentation for fraud investigations and regulatory compliance. Assist in the development and refinement of fraud detection tools and processes. Stay current with fraud trends, schemes, and regulatory changes affecting the banking industry. Support law enforcement and regulatory inquiries as needed. Provide back-up support to the Bank's BSA/Security department. Complete other duties as assigned. Risk Conduct regular and ad-hoc risk assessments across the Bank, working with business units to identify potential compliance, operational, and reputational risks. Monitor and assess compliance with applicable banking regulations, internal policies, and legal requirements affecting deposit accounts, and report results to the Bank's Compliance Officer. Support the design of controls and internal monitoring routines within the Bank's line of business. Develop and maintain the Bank's risk and control documentation, including risk and control self- assessments, issue logs, and action plans. Analyze and report on risk indicators, control gaps, risk events, and operational losses to business stakeholders and the second line of defense Enterprise Risk Management team. Act as the Bank's point of contact for information requests from Enterprise Risk Management in connection with internal audits and exams. Complete other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES for the Fraud/Risk Analyst: Bachelor's degree in business, Finance, Risk Management, or a related field. 3-5 years of experience in banking fraud prevention and risk management. Knowledge of relevant banking laws and regulations. Experience with risk frameworks such as risk and control assessments, issue/complaint management, and control testing. Ability to interact with all levels of management Excellent analytical, organizational, and communication skills with attention to detail. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment. Previous experience with Verafin or other similar fraud platforms. Professional certifications such as CFE, CERP, CRCM, or CRMA are a plus. Effective interpersonal and communication skills This Job Description for the Fraud/Risk Analyst describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI39a06b5-
01/08/2026
Full time
Fraud-Risk Analyst Department: Compliance Department Reports to: Compliance Officer Supervises : N/A Status: Full Time/ Exempt/ Onsite Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. POSITION SUMMARY for the Fraud/Risk Analyst: Responsible for assisting with the bank's fraud prevention, risk management and BSA programs. This role plays a key part in mitigating risk and implementing fraud prevention programs. KEY RESPONSIBILITIES for the Fraud/Risk Analyst: Fraud Monitor transactions and account activity to identify suspicious patterns or anomalies. Investigate potential fraud cases including, but not limited to, identity theft, account takeover, check fraud, wire fraud, and card fraud. Complete outbound communication with customers associated with fraud cases as part of fraud investigations. Analyze data from internal systems and external sources to assess risk and recommend mitigation strategies. Collaborate with internal departments (e.g., Compliance, Deposit Ops, Customer Care, etc.) to resolve fraud cases. Prepare detailed reports and documentation for fraud investigations and regulatory compliance. Assist in the development and refinement of fraud detection tools and processes. Stay current with fraud trends, schemes, and regulatory changes affecting the banking industry. Support law enforcement and regulatory inquiries as needed. Provide back-up support to the Bank's BSA/Security department. Complete other duties as assigned. Risk Conduct regular and ad-hoc risk assessments across the Bank, working with business units to identify potential compliance, operational, and reputational risks. Monitor and assess compliance with applicable banking regulations, internal policies, and legal requirements affecting deposit accounts, and report results to the Bank's Compliance Officer. Support the design of controls and internal monitoring routines within the Bank's line of business. Develop and maintain the Bank's risk and control documentation, including risk and control self- assessments, issue logs, and action plans. Analyze and report on risk indicators, control gaps, risk events, and operational losses to business stakeholders and the second line of defense Enterprise Risk Management team. Act as the Bank's point of contact for information requests from Enterprise Risk Management in connection with internal audits and exams. Complete other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES for the Fraud/Risk Analyst: Bachelor's degree in business, Finance, Risk Management, or a related field. 3-5 years of experience in banking fraud prevention and risk management. Knowledge of relevant banking laws and regulations. Experience with risk frameworks such as risk and control assessments, issue/complaint management, and control testing. Ability to interact with all levels of management Excellent analytical, organizational, and communication skills with attention to detail. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment. Previous experience with Verafin or other similar fraud platforms. Professional certifications such as CFE, CERP, CRCM, or CRMA are a plus. Effective interpersonal and communication skills This Job Description for the Fraud/Risk Analyst describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI39a06b5-
Frontline Manager Department: Branch Administration Reports to: Assistant Float Manager Supervises: Tellers Status: Exempt / Full-Time / On-Site Location: Float between branch locations as needed Must already be authorized to work in the United States. Relocation is not provided. We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth). Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Frontline Manager: The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures. May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities. Job Requirements for the Frontline Manager: Three or more years of prior teller, customer service and supervisory experience preferred. Excellent communication and interpersonal skills required. Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating procedures Adapts well to change and is able to handle multiple tasks efficiently. Able to work independently as well as with a variety of people in a team environment. Strong organizational, problem resolution, technical and computer skills Ability to coach, motivate and direct the activities of others. Essential Job Functions for the Frontline Manager: Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule. Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge. Monitor teller and vault operations to ensure compliance with various policies and procedures. Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate. Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions. Assist Market Manager and/or Assistant Manager with teller performance reviews. Perform additional duties as required. This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI03b5b6c887b3-4448
01/08/2026
Full time
Frontline Manager Department: Branch Administration Reports to: Assistant Float Manager Supervises: Tellers Status: Exempt / Full-Time / On-Site Location: Float between branch locations as needed Must already be authorized to work in the United States. Relocation is not provided. We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth). Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Frontline Manager: The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures. May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities. Job Requirements for the Frontline Manager: Three or more years of prior teller, customer service and supervisory experience preferred. Excellent communication and interpersonal skills required. Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating procedures Adapts well to change and is able to handle multiple tasks efficiently. Able to work independently as well as with a variety of people in a team environment. Strong organizational, problem resolution, technical and computer skills Ability to coach, motivate and direct the activities of others. Essential Job Functions for the Frontline Manager: Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule. Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge. Monitor teller and vault operations to ensure compliance with various policies and procedures. Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate. Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions. Assist Market Manager and/or Assistant Manager with teller performance reviews. Perform additional duties as required. This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI03b5b6c887b3-4448
Head Teller Department: Branch Administration Reports to: Branch Manager / Assistant Branch Manager Supervises: Tellers Status: Full-Time / Non-Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Head Teller: The incumbent will be highly proficient in processing a wide variety of transactions, and in handling complex operational and customer service issues. Perform teller duties on a daily basis. Responsible for the oversight of the teller line operations to ensure adherence with established regulatory, compliance and operating policies and procedures. Complete and/or assist with teller performance evaluations and documentation. Provide support to management in regard to on-going teller training including sales, service and employee development. Proficient in new account opening processes and cross selling the Bank's various products and services. Ability to oversee branch in the absence of branch management including opening and closing as needed. Job Requirements for the Head Teller: Three years of prior teller and/or customer service experience is necessary. Minimum of two years prior experience in a Senior Teller position or a related supervisory role Excellent communication, organizational and interpersonal skills required. Fully cross-trained to perform all CSR duties. Extensive knowledge of teller processes, policies and procedures Adapts well to change, able to handle multiple tasks and effectively train teller staff. Specific Job Functions for the Head Teller: Accurately processes a variety of transactions on a daily basis. Manages the workflow of the teller line including: staffing levels, teller transaction exception processing and approvals, various teller function operations, etc. Responsible for completing various tasks including, but not limited to: cash audits, monthly security reports, monitoring cash levels, shipments, orders, etc. Assists managers with completing performance evaluations and other documentation as needed. Supervises, coaches and mentors staff and provides on-going training and cross training as needed Monitors teller operations to ensure compliance with procedures and policies. Assists tellers in locating cash discrepancies, processing unusual transactions, and handling difficult customer questions. Cross sells Partners Bank products and services to contribute to overall branch goals. Ensures teller line is tidy and clean at all times and current marketing and regulatory posters are in place and displayed accordingly. Personally maintains a professional image at all times, and manages teller staff to the same quality standards. Performs other duties as required. This Job Description for the Head Teller describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIdd17071f3e0c-3994
01/08/2026
Full time
Head Teller Department: Branch Administration Reports to: Branch Manager / Assistant Branch Manager Supervises: Tellers Status: Full-Time / Non-Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Head Teller: The incumbent will be highly proficient in processing a wide variety of transactions, and in handling complex operational and customer service issues. Perform teller duties on a daily basis. Responsible for the oversight of the teller line operations to ensure adherence with established regulatory, compliance and operating policies and procedures. Complete and/or assist with teller performance evaluations and documentation. Provide support to management in regard to on-going teller training including sales, service and employee development. Proficient in new account opening processes and cross selling the Bank's various products and services. Ability to oversee branch in the absence of branch management including opening and closing as needed. Job Requirements for the Head Teller: Three years of prior teller and/or customer service experience is necessary. Minimum of two years prior experience in a Senior Teller position or a related supervisory role Excellent communication, organizational and interpersonal skills required. Fully cross-trained to perform all CSR duties. Extensive knowledge of teller processes, policies and procedures Adapts well to change, able to handle multiple tasks and effectively train teller staff. Specific Job Functions for the Head Teller: Accurately processes a variety of transactions on a daily basis. Manages the workflow of the teller line including: staffing levels, teller transaction exception processing and approvals, various teller function operations, etc. Responsible for completing various tasks including, but not limited to: cash audits, monthly security reports, monitoring cash levels, shipments, orders, etc. Assists managers with completing performance evaluations and other documentation as needed. Supervises, coaches and mentors staff and provides on-going training and cross training as needed Monitors teller operations to ensure compliance with procedures and policies. Assists tellers in locating cash discrepancies, processing unusual transactions, and handling difficult customer questions. Cross sells Partners Bank products and services to contribute to overall branch goals. Ensures teller line is tidy and clean at all times and current marketing and regulatory posters are in place and displayed accordingly. Personally maintains a professional image at all times, and manages teller staff to the same quality standards. Performs other duties as required. This Job Description for the Head Teller describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIdd17071f3e0c-3994
Customer Service Assistant I (CSA) - Part-Time Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Part Time - 29 hours per week / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Part-Time Customer Service Assistant (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for Part-Time Customer Service Assistant (CSA): Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interacts well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapt well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for Part-Time Customer Service Assistant (CSA): Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions. Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understands and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Part-Time customer Service Assistant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.bank/about/careers/ PI4c2978da52af-4263
01/07/2026
Full time
Customer Service Assistant I (CSA) - Part-Time Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Part Time - 29 hours per week / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Part-Time Customer Service Assistant (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for Part-Time Customer Service Assistant (CSA): Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interacts well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapt well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for Part-Time Customer Service Assistant (CSA): Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions. Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understands and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Part-Time customer Service Assistant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.bank/about/careers/ PI4c2978da52af-4263
Executive Administrative Assistant Department: Executive Reports to: President / CEO Supervises: None Status: Full-Time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Executive Administrative Assistant: Identify and address needs of the CEO and other members of the senior management team and perform administrative tasks, ensuring workflows, meetings and events run smoothly. Provide Service Excellence through the execution of specialized and administrative functions, including coordinating all Board meetings and Board related activities, preparing meeting agendas and/or presentations and preparing and submitting ad hoc reports on behalf of executives, all while maintaining confidentiality of sensitive information. Job Requirements for the Executive Administrative Assistant: High school diploma. At least two years of experience supporting executive level positions. Requires intermediate (or above) knowledge of Microsoft Office. Must be extremely detail oriented and able to work under frequent time pressure. Ability to handle sensitive or confidential information, documents and communications. Specific Job Functions for the Executive Administrative Assistant: Generally, run the office of and is responsible for all administrative functions related to the office of the CEO. Process correspondence, files, records, minutes for senior management staff and members of the Board. Prepare information for the Directors' Regular and Special Meetings and attends the Board of Directors' Meetings. Drafts minutes of Board meetings for corporate clerk. Set up meetings, conferences and coordinates the efficient operation of the office by maintaining confidential and general files, ordering supplies, and performing other relevant duties. Obtain additional information, as needed, to complete reports on sensitive or special management communications. Coordinate the Annual Corporators' meeting, Board meetings and other meetings at the request of the CEO. Coordinate travel schedules for CEO and Directors Complete ad-hoc reporting and projects as assigned. Perform additional responsibilities as requested by senior management. This Job Description for the Executive Administrative Assistant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI305cf23e35f3-4192
01/07/2026
Full time
Executive Administrative Assistant Department: Executive Reports to: President / CEO Supervises: None Status: Full-Time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Executive Administrative Assistant: Identify and address needs of the CEO and other members of the senior management team and perform administrative tasks, ensuring workflows, meetings and events run smoothly. Provide Service Excellence through the execution of specialized and administrative functions, including coordinating all Board meetings and Board related activities, preparing meeting agendas and/or presentations and preparing and submitting ad hoc reports on behalf of executives, all while maintaining confidentiality of sensitive information. Job Requirements for the Executive Administrative Assistant: High school diploma. At least two years of experience supporting executive level positions. Requires intermediate (or above) knowledge of Microsoft Office. Must be extremely detail oriented and able to work under frequent time pressure. Ability to handle sensitive or confidential information, documents and communications. Specific Job Functions for the Executive Administrative Assistant: Generally, run the office of and is responsible for all administrative functions related to the office of the CEO. Process correspondence, files, records, minutes for senior management staff and members of the Board. Prepare information for the Directors' Regular and Special Meetings and attends the Board of Directors' Meetings. Drafts minutes of Board meetings for corporate clerk. Set up meetings, conferences and coordinates the efficient operation of the office by maintaining confidential and general files, ordering supplies, and performing other relevant duties. Obtain additional information, as needed, to complete reports on sensitive or special management communications. Coordinate the Annual Corporators' meeting, Board meetings and other meetings at the request of the CEO. Coordinate travel schedules for CEO and Directors Complete ad-hoc reporting and projects as assigned. Perform additional responsibilities as requested by senior management. This Job Description for the Executive Administrative Assistant describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI305cf23e35f3-4192
Customer Service Assistant (CSA) Float Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA) Float: Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Work within established guidelines, policies and procedures, selling and servicing all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncover referral opportunities and recommend appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I (CSA) Float: Minimum of one year of teller or customer service banking experience in a branch or call center environment.Strong sales, service, interpersonal and communication skills.Interact well with others and enjoys working with a variety of people in a team environment.Strong organizational, technical and computer skills.Adapt well to change and is able to effectively multitask.Strong knowledge of teller and customer service processes, policies, guidelines and procedures.Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant I (CSA) Float: Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions.Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs.Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.Maintain and balance a cash drawer accurately and efficiently.Provide a high level of service to customers, coworkers and team members.Understand and follow various policies, guidelines and procedures including security, compliance and operations.Participate in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge.May float to another local branch to cover staffing if needed.Perform additional duties as required. This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI930e2afd9dc9-4299
01/07/2026
Full time
Customer Service Assistant (CSA) Float Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA) Float: Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Work within established guidelines, policies and procedures, selling and servicing all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncover referral opportunities and recommend appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I (CSA) Float: Minimum of one year of teller or customer service banking experience in a branch or call center environment.Strong sales, service, interpersonal and communication skills.Interact well with others and enjoys working with a variety of people in a team environment.Strong organizational, technical and computer skills.Adapt well to change and is able to effectively multitask.Strong knowledge of teller and customer service processes, policies, guidelines and procedures.Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant I (CSA) Float: Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions.Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs.Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.Maintain and balance a cash drawer accurately and efficiently.Provide a high level of service to customers, coworkers and team members.Understand and follow various policies, guidelines and procedures including security, compliance and operations.Participate in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge.May float to another local branch to cover staffing if needed.Perform additional duties as required. This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI930e2afd9dc9-4299
Frontline Manager Department: Branch Administration Reports to: Assistant Float Manager Supervises: Tellers Status: Exempt / Full-Time / On-Site Location: Float between branch locations as needed Must already be authorized to work in the United States. Relocation is not provided. We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth). Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Frontline Manager: The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities. Job Requirements for the Frontline Manager: Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others. Essential Job Functions for the Frontline Manager: Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required. This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIc43a91457f88-4449
01/07/2026
Full time
Frontline Manager Department: Branch Administration Reports to: Assistant Float Manager Supervises: Tellers Status: Exempt / Full-Time / On-Site Location: Float between branch locations as needed Must already be authorized to work in the United States. Relocation is not provided. We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth). Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Frontline Manager: The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities. Job Requirements for the Frontline Manager: Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others. Essential Job Functions for the Frontline Manager: Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required. This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIc43a91457f88-4449
Assistant Branch Manager I Department: Branch Administration Reports to: Market Manager Supervises: Teller and Customer Service Staff Status: Full-time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Assistant Branch Manager I: Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Complete employee performance evaluations and other documentation for their Market Manager's review as needed. Oversee workflow and teller and customer service activities independently in the absence of the Market Manager. Sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities. Job Requirements for Assistant Branch Manager I: Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary. Proficient verbal and written communication. Proven strong customer sales, service and interpersonal skills. Ability to work independently as well as with a variety of people in a team environment. Adapt easily to change and is able to effectively handle multiple tasks. Excellent organizational, problem resolution, technical and computer skills. Proven supervisory skills with the ability to effectively motivate and direct the activities of others. Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures. Specific Job Functions for Assistant Branch Manager I: Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines. Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained. Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Engage in sales activities to promote Partners Bank products and services to existing customers and prospects. Proficient in the sale, service and personal production of all deposit and consumer loan products and services. Participate in the preparation and delivery of employee performance evaluations and documentation. Provide input in the hiring of branch tellers and customer service staff, and employee disciplinary action plans. Capable of managing the branch temporarily in the Market Manager's absence Represent the bank at various community events and encourages staff participation. Perform additional duties as required. This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partnrs.bank/acount/careers/ PId5-
01/01/2026
Full time
Assistant Branch Manager I Department: Branch Administration Reports to: Market Manager Supervises: Teller and Customer Service Staff Status: Full-time / Exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for Assistant Branch Manager I: Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Complete employee performance evaluations and other documentation for their Market Manager's review as needed. Oversee workflow and teller and customer service activities independently in the absence of the Market Manager. Sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities. Job Requirements for Assistant Branch Manager I: Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary. Proficient verbal and written communication. Proven strong customer sales, service and interpersonal skills. Ability to work independently as well as with a variety of people in a team environment. Adapt easily to change and is able to effectively handle multiple tasks. Excellent organizational, problem resolution, technical and computer skills. Proven supervisory skills with the ability to effectively motivate and direct the activities of others. Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures. Specific Job Functions for Assistant Branch Manager I: Manage overall daily branch operations and ensures staff's on-going compliance with the Bank's operating procedures, policies and guidelines. Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained. Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Engage in sales activities to promote Partners Bank products and services to existing customers and prospects. Proficient in the sale, service and personal production of all deposit and consumer loan products and services. Participate in the preparation and delivery of employee performance evaluations and documentation. Provide input in the hiring of branch tellers and customer service staff, and employee disciplinary action plans. Capable of managing the branch temporarily in the Market Manager's absence Represent the bank at various community events and encourages staff participation. Perform additional duties as required. This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partnrs.bank/acount/careers/ PId5-