Job Summary Under the oversight of the Senior Manager of Marine and Technical Projects, oversees the warranty claim coordination between key project teams, stakeholders, and regulatory bodies, related to ship new builds and dry docks. The Marine Warranty Engineer will be responsible for ensuring that all marine operations, equipment, and projects comply with established warranty terms, safety standards, and quality regulations. Responsibilities Oversee the administration and execution of warranty processes as specified in the DCL contractual agreements including but not limited to: Shipbuilders Dry dock Facilities OEM subcontractors Marine Systems and Vessels Warranty Management: Act as point of contact for key stakeholders regarding warranty related queries and issues Support project teams with implementation of warranty terms and conditions during design, construction, and operations Ensure compliance with warranty terms and conditions throughout the lifecycle of the project Provide systems and warranty process training to key shore side stakeholders and shipboard personnel Collaborate with authorized shipboard engineers to gather necessary information for claim processing Conduct technical assessments and inspections of marine systems and equipment to determine validity of the warranty claim Review, assess, and submit warranty claims, as specified in the agreed warranty guidelines by DCL/MTO, Shipyard, and Key OEM Subcontractors Coordination for equipment requiring manufacturer or 3rd party support including but not limited to: Remote trouble shooting support. On site service needs Equipment repair needs requiring vessels to offload Partnering with DCL'S Distribution Center (warehouse), Shipyard, OEM, and Vessel for logistics IRGS Stateroom requests Provide support to DCL Project teams in resolving complex warranty issues Reporting and Documentation: Organize by weekly reviews with shipyard and key OEM subcontractors regarding the status of their claims and provide updates Maintain accurate and detailed records of all warranty claims and related documentation (i.e. inspection reports, resolutions) All warranty claim details are to be entered and tracked in DCL'S Marine and technical system of record, AMOS Receive, reconcile, and record payment summaries from manufacturers. Investigate overdue, unsettled and short-paid claims. Oversee that all aspects of the warranty processes comply with relevant industry standards, regulations, and internal policies including but not limited to: Lloyd's Register (Ship National Administration Recognized Organization) IMO Convention (International Maritime Organization) SOLAS (Safety of Life at Sea) ISPS (International Ship & Port State) USPH (United States Public Health) ADA (American Disabilities Act) WDW Risk Management WDW Legal DCL Marine and Technical Specifications Identify potential risks or issues requiring immediate action to ensure compliance Develop and overview DCL Warranty Systems and Technology (e.g. Warranty claims module and associated technology devices) Assist Private Island Resort Team with warranty related guidance Basic Qualifications: 8+ years of experience or equivalent related experience, in marine engineering, warranty management, or similar role within the offshore or marine industry In-depth knowledge of marine systems, offshore installations, and related technologies Skilled in project management and problem-solving with strong attention to detail Shipyard and vessel life cycle management Must have strong communication and administrative skills Ability to support initiatives, documentation, and follow up via Microsoft office suite and company specific software applications. Demonstrated ability to collaborate and coordinate effectively with both local and international contractors, including Disney Cruise Line internal teams or internal stakeholders Travel domestically and internationally Support travel will be required on an as needed, travel time will vary based on ship needs and could be approximately 35% to 45% of the requirements: Based on where the vessel is located Day Visits or full sailings Traveling to support dry docks Ability to work in restricted access spaces such as electric lockers and low and high height areas Preferred qualifications Standard international Marine warranty engineering certificates (i.e. Lloyd's Maritime Academy or International Maritime Academy) Education Bachelor's degree in marine engineering, Mechanical Engineering, or related field
08/30/2025
Full time
Job Summary Under the oversight of the Senior Manager of Marine and Technical Projects, oversees the warranty claim coordination between key project teams, stakeholders, and regulatory bodies, related to ship new builds and dry docks. The Marine Warranty Engineer will be responsible for ensuring that all marine operations, equipment, and projects comply with established warranty terms, safety standards, and quality regulations. Responsibilities Oversee the administration and execution of warranty processes as specified in the DCL contractual agreements including but not limited to: Shipbuilders Dry dock Facilities OEM subcontractors Marine Systems and Vessels Warranty Management: Act as point of contact for key stakeholders regarding warranty related queries and issues Support project teams with implementation of warranty terms and conditions during design, construction, and operations Ensure compliance with warranty terms and conditions throughout the lifecycle of the project Provide systems and warranty process training to key shore side stakeholders and shipboard personnel Collaborate with authorized shipboard engineers to gather necessary information for claim processing Conduct technical assessments and inspections of marine systems and equipment to determine validity of the warranty claim Review, assess, and submit warranty claims, as specified in the agreed warranty guidelines by DCL/MTO, Shipyard, and Key OEM Subcontractors Coordination for equipment requiring manufacturer or 3rd party support including but not limited to: Remote trouble shooting support. On site service needs Equipment repair needs requiring vessels to offload Partnering with DCL'S Distribution Center (warehouse), Shipyard, OEM, and Vessel for logistics IRGS Stateroom requests Provide support to DCL Project teams in resolving complex warranty issues Reporting and Documentation: Organize by weekly reviews with shipyard and key OEM subcontractors regarding the status of their claims and provide updates Maintain accurate and detailed records of all warranty claims and related documentation (i.e. inspection reports, resolutions) All warranty claim details are to be entered and tracked in DCL'S Marine and technical system of record, AMOS Receive, reconcile, and record payment summaries from manufacturers. Investigate overdue, unsettled and short-paid claims. Oversee that all aspects of the warranty processes comply with relevant industry standards, regulations, and internal policies including but not limited to: Lloyd's Register (Ship National Administration Recognized Organization) IMO Convention (International Maritime Organization) SOLAS (Safety of Life at Sea) ISPS (International Ship & Port State) USPH (United States Public Health) ADA (American Disabilities Act) WDW Risk Management WDW Legal DCL Marine and Technical Specifications Identify potential risks or issues requiring immediate action to ensure compliance Develop and overview DCL Warranty Systems and Technology (e.g. Warranty claims module and associated technology devices) Assist Private Island Resort Team with warranty related guidance Basic Qualifications: 8+ years of experience or equivalent related experience, in marine engineering, warranty management, or similar role within the offshore or marine industry In-depth knowledge of marine systems, offshore installations, and related technologies Skilled in project management and problem-solving with strong attention to detail Shipyard and vessel life cycle management Must have strong communication and administrative skills Ability to support initiatives, documentation, and follow up via Microsoft office suite and company specific software applications. Demonstrated ability to collaborate and coordinate effectively with both local and international contractors, including Disney Cruise Line internal teams or internal stakeholders Travel domestically and internationally Support travel will be required on an as needed, travel time will vary based on ship needs and could be approximately 35% to 45% of the requirements: Based on where the vessel is located Day Visits or full sailings Traveling to support dry docks Ability to work in restricted access spaces such as electric lockers and low and high height areas Preferred qualifications Standard international Marine warranty engineering certificates (i.e. Lloyd's Maritime Academy or International Maritime Academy) Education Bachelor's degree in marine engineering, Mechanical Engineering, or related field
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. As a Safety Operations Manager, this role will be responsible for Fleet and Private Island Safety operations, ensuring compliance with all National, International Rules/Regulations, and Class requirements. Responsibilities Collaborates with Safety Managers and shipboard. Inspects vessels & Islands periodically, verifying that Company Safety Standards are respected and verify compliance with Class, statutory requirements & National Standards. Review and update maintenance schedules based on Ship Survey findings and results. Define and maintain review of operational requirements for riding teams under direction of the Safety Managers. Assist in organizing and scheduling both the short term and long-term repair and planned maintenance work for all safety related equipment and machinery, in conjunction with the engineering operations team. Responsible for organizational activities in planning, preparation and execution of the riding team and /or special projects. Responsible for any special projects to be done on the run. Assisting in identify new technology to be implemented based on needs and requirements. Collaborate with stakeholders to advance technical operating practices, procedures and standards. Responsible for keeping all technical documentation (manuals, drawings, certificates, calculations and any other technical documentation) up to date and to the correct standards. Assisting with the creation of AMOS (Asset Management Operating System) jobs when required and for all safety related maintenance jobs as outlined in AMOS. Assisting with developing, maintaining and updating the ships assembly plans while seeing to accurate records within Fidelio and the Mobile Assembly System. Assisting with developing, maintaining and updating the in Port Manning program while making improvements where necessary and partnering with on board steering committees. Attending technical discussions for safety discipline, and being an active player in negotiations with builders and suppliers. Attending meetings and Yard visits as required. Assisting the New Build Team in reviewing technical documentation, providing expertise in the design, selection and testing of equipment and assist as required. Assisting in maintaining safe operations with alternative fuel (LNG (Liquified Natural Gas) & Methanol). Assisting with developing procedures under the direction of the Manager of Safety Operations. Contributing to future LNG & Methanol Bunkering HAZIDs and Risk Analysis in relation new bunkering locations. Assisting with coordinates, in cooperation with the Marine and Engineering Operations teams, the fleet and Island safety equipment, maintenance and service agreements seeing to the use of certified providers. Where applicable, assisting to align private island safety procedures with WDW Safety and Auditing (WSA) standards in liaison with WSA leadership, leveraging as many WDW Safety programs as possible. Responsible for all safety and enhancement projects related to (but not limited to) Fire Safety of the Islands Basic Qualifications Minimum 5 years shipboard experience in a Deck/Engineering or Safety Officer role; equivalent experience as a Naval Architect or Marine Engineer working on technical projects within the cruise industry. Leadership, organizational and project management skills Ability to influence leadership with a strategic and collaborative approach. Led safety initiatives for area. Demonstrated communication, presentation and public speaking skills. Self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization. Computer proficiency in Microsoft Office products including Outlook and Word. Demonstrated ability to handle confidential information. Required Education Bachelors' Degree or equivalent technical experience/certification Preferred Qualifications Cruise industry experience shipboard and shoreside preferred Preferred Education Master Mariner License or Chief Engineer License MBA or equivalent degree
08/30/2025
Full time
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. As a Safety Operations Manager, this role will be responsible for Fleet and Private Island Safety operations, ensuring compliance with all National, International Rules/Regulations, and Class requirements. Responsibilities Collaborates with Safety Managers and shipboard. Inspects vessels & Islands periodically, verifying that Company Safety Standards are respected and verify compliance with Class, statutory requirements & National Standards. Review and update maintenance schedules based on Ship Survey findings and results. Define and maintain review of operational requirements for riding teams under direction of the Safety Managers. Assist in organizing and scheduling both the short term and long-term repair and planned maintenance work for all safety related equipment and machinery, in conjunction with the engineering operations team. Responsible for organizational activities in planning, preparation and execution of the riding team and /or special projects. Responsible for any special projects to be done on the run. Assisting in identify new technology to be implemented based on needs and requirements. Collaborate with stakeholders to advance technical operating practices, procedures and standards. Responsible for keeping all technical documentation (manuals, drawings, certificates, calculations and any other technical documentation) up to date and to the correct standards. Assisting with the creation of AMOS (Asset Management Operating System) jobs when required and for all safety related maintenance jobs as outlined in AMOS. Assisting with developing, maintaining and updating the ships assembly plans while seeing to accurate records within Fidelio and the Mobile Assembly System. Assisting with developing, maintaining and updating the in Port Manning program while making improvements where necessary and partnering with on board steering committees. Attending technical discussions for safety discipline, and being an active player in negotiations with builders and suppliers. Attending meetings and Yard visits as required. Assisting the New Build Team in reviewing technical documentation, providing expertise in the design, selection and testing of equipment and assist as required. Assisting in maintaining safe operations with alternative fuel (LNG (Liquified Natural Gas) & Methanol). Assisting with developing procedures under the direction of the Manager of Safety Operations. Contributing to future LNG & Methanol Bunkering HAZIDs and Risk Analysis in relation new bunkering locations. Assisting with coordinates, in cooperation with the Marine and Engineering Operations teams, the fleet and Island safety equipment, maintenance and service agreements seeing to the use of certified providers. Where applicable, assisting to align private island safety procedures with WDW Safety and Auditing (WSA) standards in liaison with WSA leadership, leveraging as many WDW Safety programs as possible. Responsible for all safety and enhancement projects related to (but not limited to) Fire Safety of the Islands Basic Qualifications Minimum 5 years shipboard experience in a Deck/Engineering or Safety Officer role; equivalent experience as a Naval Architect or Marine Engineer working on technical projects within the cruise industry. Leadership, organizational and project management skills Ability to influence leadership with a strategic and collaborative approach. Led safety initiatives for area. Demonstrated communication, presentation and public speaking skills. Self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization. Computer proficiency in Microsoft Office products including Outlook and Word. Demonstrated ability to handle confidential information. Required Education Bachelors' Degree or equivalent technical experience/certification Preferred Qualifications Cruise industry experience shipboard and shoreside preferred Preferred Education Master Mariner License or Chief Engineer License MBA or equivalent degree
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. As a Youth Activities Counselor you will interact and supervise children ages 3-17 year old by providing a safe and entertaining environment in our Youth Activities spaces onboard our ships & island. You will need to be flexible with your work schedule, job tasks, and work locations as you start your new adventure in the Youth Activities department. As a Youth Activities Counselor, you will work in partnership with our Entertainment Host team, by providing program support to ensure all department and shipboard goals are met. You will report to the Youth Activities Manager Responsibilities : Work with and oversee all children participating in Youth Activities programs, ages 3-17 years old Support the set-up for all facilitated activities and accomplish clean-up tasks upon completion of programs; monitor audio and lighting needs Help with the cleaning and sanitizing of spaces and objects, before, during, and after the facilities open; keep all spaces tidy during operating hours Provide registration/check-in/check-out services for Guests in children's spaces on the ship and Castaway Cay; operate multiple computer programs Prepare food trays for children during meal or snack times Present small-scale activities independently or with other Youth Counselors Perform meet-and-greet functions in the Oceaneer's Club and Oceaneer's Lab for children and parents on embarkation day. Includes tour of facilities, overview of programs, and registration of children Help organize adult or family activities as scheduled; may include welcome line, game shows, crowd control, hosting a lounge, bingo, Port Adventures dispatch or related Support recreational activities on Castaway Cay as scheduled; may include boat rental, snorkel rental, and snorkel instruction, if applicable based on ship Basic Qualifications : Minimum 18 months' experience working with children in a high-volume, fast-paced environment in recreation, resort, day care, classroom, or before/ after school care setting, OR 3+ seasons (3 months each) of overnight and/or day camp experience. Must be at least 20 years of age Can command the attention of a large group of children. Have experience working with at least 25 children, up to 200 children or more. Work without a day off for 4 ½ months at a time, and work 70-84 hours per week Be able to adhere to Disney Cruise Line appearance guidelines Comply with all company set procedures, along with all maritime and ship rules, regulations and procedures Ability to thrive in a fast-paced, shipboard environment with limited contact with friends and family on shore Additional Information : This is a shipboard role You must: Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations Your Responsibilities: Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) Complete a pre-employment medical Obtain a criminal background check Bring approved work shoes Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. Your Responsibilities: Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) Complete a pre-employment medical Obtain a criminal background check Bring approved work shoes
05/20/2022
Full time
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. As a Youth Activities Counselor you will interact and supervise children ages 3-17 year old by providing a safe and entertaining environment in our Youth Activities spaces onboard our ships & island. You will need to be flexible with your work schedule, job tasks, and work locations as you start your new adventure in the Youth Activities department. As a Youth Activities Counselor, you will work in partnership with our Entertainment Host team, by providing program support to ensure all department and shipboard goals are met. You will report to the Youth Activities Manager Responsibilities : Work with and oversee all children participating in Youth Activities programs, ages 3-17 years old Support the set-up for all facilitated activities and accomplish clean-up tasks upon completion of programs; monitor audio and lighting needs Help with the cleaning and sanitizing of spaces and objects, before, during, and after the facilities open; keep all spaces tidy during operating hours Provide registration/check-in/check-out services for Guests in children's spaces on the ship and Castaway Cay; operate multiple computer programs Prepare food trays for children during meal or snack times Present small-scale activities independently or with other Youth Counselors Perform meet-and-greet functions in the Oceaneer's Club and Oceaneer's Lab for children and parents on embarkation day. Includes tour of facilities, overview of programs, and registration of children Help organize adult or family activities as scheduled; may include welcome line, game shows, crowd control, hosting a lounge, bingo, Port Adventures dispatch or related Support recreational activities on Castaway Cay as scheduled; may include boat rental, snorkel rental, and snorkel instruction, if applicable based on ship Basic Qualifications : Minimum 18 months' experience working with children in a high-volume, fast-paced environment in recreation, resort, day care, classroom, or before/ after school care setting, OR 3+ seasons (3 months each) of overnight and/or day camp experience. Must be at least 20 years of age Can command the attention of a large group of children. Have experience working with at least 25 children, up to 200 children or more. Work without a day off for 4 ½ months at a time, and work 70-84 hours per week Be able to adhere to Disney Cruise Line appearance guidelines Comply with all company set procedures, along with all maritime and ship rules, regulations and procedures Ability to thrive in a fast-paced, shipboard environment with limited contact with friends and family on shore Additional Information : This is a shipboard role You must: Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations Your Responsibilities: Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) Complete a pre-employment medical Obtain a criminal background check Bring approved work shoes Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. Your Responsibilities: Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) Complete a pre-employment medical Obtain a criminal background check Bring approved work shoes
