Wesley Group

Title: Customer/Client Advocacy Specialist Department: Relationship Management Team Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer/Client Advocacy Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO - start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! Your Role: Manage both existing and new client files collaboratively within the team Ensure timely submission of clients for release with accurate documentation Serve as the main point of contact for clients, facilitating clear communication and setting expectations Handle challenging client situations with strong de-escalation skills Negotiate effectively with clients and other contacts to achieve optimal outcomes Manage a live call queue and team email inbox with responsiveness and professionalism Maintain thorough, accurate client records in Salesforce Deliver exit packages promptly and with attention to detail Respond to emails, calls, and client feedback within 24 hours Maintain consistent professional communication via phone, email, and mail Key Skills and Proficiencies: Proven negotiation and conflict resolution skills Strong de-escalation and problem-solving abilities Results driven and outcome focused Excellent written and verbal communication skills Exceptional interpersonal skills and professionalism Ability to work independently and within a team Strong time management and multi-tasking abilities Flexibility and adaptability in a fast-paced environment High attention to detail and accuracy Ability to prioritize tasks and delegate when appropriate Proficiency with Salesforce, Excel, Google Sheets, and G Suite Prior customer service experience is required minimum of 2 yrs Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Compensation details: 50000 Yearly Salary PI1be7e1bf41fc-7702

Inside Sales Qualification Specialist $140K-$190K Top Earners NO Cold Calling 4-Day Work Week Warm Leads Only Weekly Pay INC 500 Company The Opportunity Ready to join the top 5% of sales professionals? We're Wesley Financial Group, an INC 500 company that helps people who've been misled get out of their timeshares. And yes, we're growing fast and looking for sales talent who wants to: Work only 4 days a week (hello, 3-day weekends!) Earn serious money ($140K-$190K for our top 10%) Get paid weekly (including your commissions!) Feel good about helping real people solve real problems Never make another cold call (our marketing team delivers 3,000+ warm leads weekly) Requirements: Must successfully pass all training assessments upon completion of the 2-week training program Ability to attend and participate in training for the first two (2) weeks according to the schedule provided at the time of hire Must have technical experience using multiple platforms, including CRM systems , and be comfortable operating a Mac What You'll Do As a Sales Qualification Specialist, you'll be the crucial first step in helping people find freedom from problematic timeshares: Connect with warm leads who have already reached out to us through outbound sales calls Understand their unique situation through thoughtful conversation Pre-qualify prospects for our services Schedule appointments with our closing team Track interactions in Salesforce Your Schedule Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin) Nevada: Friday - Monday, 9am-7pm (In-Office, Las Vegas) You'll Thrive Here If You: Have 2-3 years of proven sales experience (telesales preferred) Consistently hit or exceed sales targets Are highly organized and self-motivated Have strong computer skills (Salesforce experience a plus) Communicate clearly and professionally Want to feel good about the work you do every day Award-Winning Culture We've collected over 75 business awards since 2020, including: 2024 Great Place to Work Certified Fortune Magazine's Best Workplaces for Women Nashville Business Journal's Best Places to Work Inc. 5000 Fastest Growing Company What's In It For You Exceptional Earnings: Base salary + uncapped commission with top performers earning $140K-$190K Weekly Pay: Commissions paid every week (not monthly or quarterly!) Monthly Bonuses: Nearly 50% of our team hits bonus targets regularly Premium Benefits: MacBook provided for work tasks 401(k) with company match Comprehensive medical, dental, and vision insurance Company-paid short-term disability Life insurance and parental leave Employer-funded HSA Generous PTO + 9 paid holidays + 2 floating holidays The Workspace Our modern offices aren't your typical corporate cubicle farms: World-class onsite fitness center Walking trails and natural courtyard with WiFi Food center and regular food truck visits Team-building lounge areas The occasional foosball tournament Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge Growth Opportunities We believe in promoting from within. Join a company that invests in your development through: Leadership training programs Clear advancement pathways Robust employee recognition Monthly town hall meetings that keep everyone informed Ready to Join Our Team? If you're looking to push your sales career to the next level with a company that values your talent, rewards your success, and respects your time-this is it. Apply now and let's talk! Wesley Financial Group is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. In Office Franklin TN - Monday - Thursday 9am - 7pm PI2ec0526ceffe-9388

Inside Sales Qualification Specialist $140K-$190K Top Earners NO Cold Calling 4-Day Work Week Warm Leads Only Weekly Pay INC 500 Company The Opportunity Ready to join the top 5% of sales professionals? We're Wesley Financial Group, an INC 500 company that helps people who've been misled get out of their timeshares. And yes, we're growing fast and looking for sales talent who wants to: Work only 4 days a week (hello, 3-day weekends!) Earn serious money ($140K-$190K for our top 10%) Get paid weekly (including your commissions!) Feel good about helping real people solve real problems Never make another cold call (our marketing team delivers 3,000+ warm leads weekly) Requirements: Must successfully pass all training assessments upon completion of the 2-week training program Ability to attend and participate in training for the first two (2) weeks according to the schedule provided at the time of hire Must have technical experience using multiple platforms, including CRM systems , and be comfortable operating a Mac What You'll Do As a Sales Qualification Specialist, you'll be the crucial first step in helping people find freedom from problematic timeshares: Connect with warm leads who have already reached out to us through outbound sales calls Understand their unique situation through thoughtful conversation Pre-qualify prospects for our services Schedule appointments with our closing team Track interactions in Salesforce Your Schedule Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin) Nevada: Friday - Monday, 9am-7pm (In-Office, Las Vegas) You'll Thrive Here If You: Have 2-3 years of proven sales experience (telesales preferred) Consistently hit or exceed sales targets Are highly organized and self-motivated Have strong computer skills (Salesforce experience a plus) Communicate clearly and professionally Want to feel good about the work you do every day Award-Winning Culture We've collected over 75 business awards since 2020, including: 2024 Great Place to Work Certified Fortune Magazine's Best Workplaces for Women Nashville Business Journal's Best Places to Work Inc. 5000 Fastest Growing Company What's In It For You Exceptional Earnings: Base salary + uncapped commission with top performers earning $140K-$190K Weekly Pay: Commissions paid every week (not monthly or quarterly!) Monthly Bonuses: Nearly 50% of our team hits bonus targets regularly Premium Benefits: MacBook provided for work tasks 401(k) with company match Comprehensive medical, dental, and vision insurance Company-paid short-term disability Life insurance and parental leave Employer-funded HSA Generous PTO + 9 paid holidays + 2 floating holidays The Workspace Our modern offices aren't your typical corporate cubicle farms: World-class onsite fitness center Walking trails and natural courtyard with WiFi Food center and regular food truck visits Team-building lounge areas The occasional foosball tournament Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge Growth Opportunities We believe in promoting from within. Join a company that invests in your development through: Leadership training programs Clear advancement pathways Robust employee recognition Monthly town hall meetings that keep everyone informed Ready to Join Our Team? If you're looking to push your sales career to the next level with a company that values your talent, rewards your success, and respects your time-this is it. Apply now and let's talk! Wesley Financial Group is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. In Office Franklin TN - Monday - Thursday 9am - 7pm PI39907d4454f8-9623