Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! Wesley Financial Group is hiring for the Customer Account Specialist Resolution Specialist position at a starting salary of $50k + additional earning incentives. you're likely asking yourself, "What in the world is a Resolution Specialist?!" Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve! What is a Resolution Specialist? The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don't have experience canceling timeshares? We don't expect you to. The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise. The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. New Employees Receive: A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues. A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations. A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker. An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health. 9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance. Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle. A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working. Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field. Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of. Requirements: Ability to be flexible and adaptable Strong organizational skills and attention to detail Ability to utilize strong problem solving skills to address client needs/challenges Outcome-oriented/Results-focused Ability to work hard and efficiently, jumping in and helping wherever necessary. Ability to hold yourself accountable for doing what's right, even when nobody's watching 2+ years of providing impeccable customer service and account management Energized by change, and adaptable to an ever-changing industry Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office Responsibilities Actively work with clients, setting clear expectations throughout the timeshare termination process Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination Respond to all emails, calls and chatters in a timely manner Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread Must retain accurate and up to date client records in Salesforce Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence Create positive team environment centered around accountability, efficiency, idea sharing, and a "we can always be better" mindset Always strive to do better, celebrate wins, and use failures to grow and improve Be the leader for industry updates, trends, and general knowledge. Preferred Experience Salesforce Customer Service Google Suite/Microsoft Office Why Wesley? Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S. We've won over 75 business awards since 2020, including: 2024 - Great Place to Work Certified 2023 Great Place To Work Certified 2023 Business Intelligence Group - Excellence in Sales & Marketing 2022 Inc. 5000 Fastest Growing Company 2021 Gold Stevie Award - Fastest Growing Company 2021 Fortune Magazine - Best Workplaces for Women 2021 Nashville Business Journal - Best Places to Work 2021 CEO Views - Top 50 Best Companies of the Year 2020-21 Inc. 500 Fastest Growing Company 2020 Fortune Magazine - Best Places Workplaces Millennials 2020 Business Intelligence Group - Best Places to Work Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work. Additional PERKS for being a Wesley Employee: Leadership training and advancement opportunities Robust employee recognition programs Ability to participate in company-wide community outreach programs Fun engaging company-wide events and activities Outstanding work/life balance Spirited and passionate team environment with members who display core values of teamwork and integrity 9 Paid Holidays + 2 Floating Holidays Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. PI983af1f9b31c-5113
09/12/2025
Full time
Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! Wesley Financial Group is hiring for the Customer Account Specialist Resolution Specialist position at a starting salary of $50k + additional earning incentives. you're likely asking yourself, "What in the world is a Resolution Specialist?!" Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve! What is a Resolution Specialist? The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don't have experience canceling timeshares? We don't expect you to. The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise. The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. New Employees Receive: A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues. A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations. A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker. An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health. 9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance. Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle. A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working. Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field. Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of. Requirements: Ability to be flexible and adaptable Strong organizational skills and attention to detail Ability to utilize strong problem solving skills to address client needs/challenges Outcome-oriented/Results-focused Ability to work hard and efficiently, jumping in and helping wherever necessary. Ability to hold yourself accountable for doing what's right, even when nobody's watching 2+ years of providing impeccable customer service and account management Energized by change, and adaptable to an ever-changing industry Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office Responsibilities Actively work with clients, setting clear expectations throughout the timeshare termination process Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination Respond to all emails, calls and chatters in a timely manner Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread Must retain accurate and up to date client records in Salesforce Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence Create positive team environment centered around accountability, efficiency, idea sharing, and a "we can always be better" mindset Always strive to do better, celebrate wins, and use failures to grow and improve Be the leader for industry updates, trends, and general knowledge. Preferred Experience Salesforce Customer Service Google Suite/Microsoft Office Why Wesley? Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S. We've won over 75 business awards since 2020, including: 2024 - Great Place to Work Certified 2023 Great Place To Work Certified 2023 Business Intelligence Group - Excellence in Sales & Marketing 2022 Inc. 5000 Fastest Growing Company 2021 Gold Stevie Award - Fastest Growing Company 2021 Fortune Magazine - Best Workplaces for Women 2021 Nashville Business Journal - Best Places to Work 2021 CEO Views - Top 50 Best Companies of the Year 2020-21 Inc. 500 Fastest Growing Company 2020 Fortune Magazine - Best Places Workplaces Millennials 2020 Business Intelligence Group - Best Places to Work Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work. Additional PERKS for being a Wesley Employee: Leadership training and advancement opportunities Robust employee recognition programs Ability to participate in company-wide community outreach programs Fun engaging company-wide events and activities Outstanding work/life balance Spirited and passionate team environment with members who display core values of teamwork and integrity 9 Paid Holidays + 2 Floating Holidays Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. PI983af1f9b31c-5113
Title: Customer Relationship Specialist Department: Relationship Management Team Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer Relationship Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO - start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! Your Role: As a Customer Relationship Specialist , you'll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service. Work collaboratively to manage client files from start to finish. Ensure all necessary documentation is submitted on time. Communicate updates clearly and promptly to clients. Manage live calls, emails, and team chats while maintaining Salesforce records. Provide personalized support to ensure clients understand every step of the process. What You Bring: A passion for delivering exceptional customer service. Strong time management, communication, and organizational skills. A positive, adaptable, and team-oriented mindset. Proficiency in Excel, Google Sheets, and Google Workspace. Prior customer service experience - a must! Prior de escalation experience - a must! Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM PI837abb240e06-1584
09/12/2025
Full time
Title: Customer Relationship Specialist Department: Relationship Management Team Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer Relationship Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO - start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! Your Role: As a Customer Relationship Specialist , you'll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service. Work collaboratively to manage client files from start to finish. Ensure all necessary documentation is submitted on time. Communicate updates clearly and promptly to clients. Manage live calls, emails, and team chats while maintaining Salesforce records. Provide personalized support to ensure clients understand every step of the process. What You Bring: A passion for delivering exceptional customer service. Strong time management, communication, and organizational skills. A positive, adaptable, and team-oriented mindset. Proficiency in Excel, Google Sheets, and Google Workspace. Prior customer service experience - a must! Prior de escalation experience - a must! Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM PI837abb240e06-1584
JOB DESCRIPTION Title: IT Director of Operations Department: IT & Security Reports to: Chief Information Officer Job Summary: As the Director of IT, you will coordinate and oversee all day-to-day operations of the Wesley, LLC umbrella of companies. We're seeking a motivated, established professional with exemplary customer support abilities and professionalism who thrives in a fast-paced and ever-changing environment. Duties/Responsibilities: Oversight of day-to-day department logistical and help desk operations Representing the department in executive-level meetings Presenting strategic initiatives, KPIs, or department performance metrics at the executive level Supervising a team of direct reports comprised of system administrators and the help desk team. Fostering a culture of teamwork and professionalism Ensuring completion of monthly, quarterly, and yearly department goals Top-level escalation point for the IT team Ensuring completion of regularly scheduled system audits Ensuring stock levels remain at or above minimum counts as dictated by policy Assisting Legal and Executive teams with any technology-related aspects of projects and litigation Coordinate, plan, and lead technology-related projects Recruiting, training, and coaching the IT Admin and Help Desk teams Ensuring strict adherence to departmental and company policy Purchasing duty for all company technologies, systems, and hardware Systems implementation management Control and evaluate IT systems and data operations Required Skills/Abilities: Strong creative, analytical, and leadership skills Personnel management MacOS and Apple technology Identity Management with JumpCloud Salesforce, Dialpad and Docusign technology administration and uptime management Troubleshooting and Systems Integrations Problem solving Experience in IT Management Must be a people forward, business oriented and communicative person. A successful candidate will be engaging other department and Director level leadership with anticipation about solving problems and providing quick responses as the business needs them. Must have experience managing and taking care of a high volume call / contact center phone operation. Reliable transportation Education and Experience: Bachelor's Degree or equivalent work experience 7+ years IT helpdesk experience 5+ years IT helpdesk management experience Established success in the IT field In Office Monday - Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM PI52f42dd0e5-
09/11/2025
Full time
JOB DESCRIPTION Title: IT Director of Operations Department: IT & Security Reports to: Chief Information Officer Job Summary: As the Director of IT, you will coordinate and oversee all day-to-day operations of the Wesley, LLC umbrella of companies. We're seeking a motivated, established professional with exemplary customer support abilities and professionalism who thrives in a fast-paced and ever-changing environment. Duties/Responsibilities: Oversight of day-to-day department logistical and help desk operations Representing the department in executive-level meetings Presenting strategic initiatives, KPIs, or department performance metrics at the executive level Supervising a team of direct reports comprised of system administrators and the help desk team. Fostering a culture of teamwork and professionalism Ensuring completion of monthly, quarterly, and yearly department goals Top-level escalation point for the IT team Ensuring completion of regularly scheduled system audits Ensuring stock levels remain at or above minimum counts as dictated by policy Assisting Legal and Executive teams with any technology-related aspects of projects and litigation Coordinate, plan, and lead technology-related projects Recruiting, training, and coaching the IT Admin and Help Desk teams Ensuring strict adherence to departmental and company policy Purchasing duty for all company technologies, systems, and hardware Systems implementation management Control and evaluate IT systems and data operations Required Skills/Abilities: Strong creative, analytical, and leadership skills Personnel management MacOS and Apple technology Identity Management with JumpCloud Salesforce, Dialpad and Docusign technology administration and uptime management Troubleshooting and Systems Integrations Problem solving Experience in IT Management Must be a people forward, business oriented and communicative person. A successful candidate will be engaging other department and Director level leadership with anticipation about solving problems and providing quick responses as the business needs them. Must have experience managing and taking care of a high volume call / contact center phone operation. Reliable transportation Education and Experience: Bachelor's Degree or equivalent work experience 7+ years IT helpdesk experience 5+ years IT helpdesk management experience Established success in the IT field In Office Monday - Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM PI52f42dd0e5-
Inside Sales Qualification Specialist $140K-$190K Top Earners NO Cold Calling 4-Day Work Week Warm Leads Only Weekly Pay INC 500 Company The Opportunity Ready to join the top 5% of sales professionals? We're Wesley Financial Group, an INC 500 company that helps people who've been misled get out of their timeshares. And yes, we're growing fast and looking for sales talent who wants to: Work only 4 days a week (hello, 3-day weekends!) Earn serious money ($140K-$190K for our top 10% in 2024) Get paid weekly (including your commissions!) Feel good about helping real people solve real problems Never make another cold call (our marketing team delivers 3,000+ warm leads weekly) Award-Winning Culture We've collected over 75 business awards since 2020, including: 2024 Great Place to Work Certified Fortune Magazine's Best Workplaces for Women Nashville Business Journal's Best Places to Work Inc. 5000 Fastest Growing Company What You'll Do As a Sales Qualification Specialist, you'll be the crucial first step in helping people find freedom from problematic timeshares: Connect with warm leads who have already reached out to us Understand their unique situation through thoughtful conversation Pre-qualify prospects for our services Schedule appointments with our closing team Track interactions in Salesforce Your Schedule Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin) Nevada: Friday - Monday, 9am-7pm (In-Office, Las Vegas) What's In It For You Exceptional Earnings: Base salary + uncapped commission with top performers earning $140K-$190K Weekly Pay: Commissions paid every week (not monthly or quarterly!) Monthly Bonuses: Nearly 50% of our team hits bonus targets regularly Premium Benefits: MacBook provided for work tasks 401(k) with company match Comprehensive medical, dental, and vision insurance Company-paid short-term disability Life insurance and parental leave Employer-funded HSA Generous PTO + 9 paid holidays + 2 floating holidays The Workspace Our modern offices aren't your typical corporate cubicle farms: World-class onsite fitness center Walking trails and natural courtyard with WiFi Food center and regular food truck visits Team-building lounge areas The occasional foosball tournament Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge You'll Thrive Here If You: Have 2-3 years of proven sales experience (telesales preferred) Consistently hit or exceed sales targets Are highly organized and self-motivated Have strong computer skills (Salesforce experience a plus) Communicate clearly and professionally Want to feel good about the work you do every day Growth Opportunities We believe in promoting from within. Join a company that invests in your development through: Leadership training programs Clear advancement pathways Robust employee recognition Monthly town hall meetings that keep everyone informed Ready to Join Our Team? If you're looking to push your sales career to the next level with a company that values your talent, rewards your success, and respects your time-this is it. Apply now and let's talk! Wesley Financial Group is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Your Schedule Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin) Nevada: Friday - Monday, 9am-7pm (In-Office, Las Vegas) PI88d62ed272f6-8173
09/11/2025
Full time
Inside Sales Qualification Specialist $140K-$190K Top Earners NO Cold Calling 4-Day Work Week Warm Leads Only Weekly Pay INC 500 Company The Opportunity Ready to join the top 5% of sales professionals? We're Wesley Financial Group, an INC 500 company that helps people who've been misled get out of their timeshares. And yes, we're growing fast and looking for sales talent who wants to: Work only 4 days a week (hello, 3-day weekends!) Earn serious money ($140K-$190K for our top 10% in 2024) Get paid weekly (including your commissions!) Feel good about helping real people solve real problems Never make another cold call (our marketing team delivers 3,000+ warm leads weekly) Award-Winning Culture We've collected over 75 business awards since 2020, including: 2024 Great Place to Work Certified Fortune Magazine's Best Workplaces for Women Nashville Business Journal's Best Places to Work Inc. 5000 Fastest Growing Company What You'll Do As a Sales Qualification Specialist, you'll be the crucial first step in helping people find freedom from problematic timeshares: Connect with warm leads who have already reached out to us Understand their unique situation through thoughtful conversation Pre-qualify prospects for our services Schedule appointments with our closing team Track interactions in Salesforce Your Schedule Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin) Nevada: Friday - Monday, 9am-7pm (In-Office, Las Vegas) What's In It For You Exceptional Earnings: Base salary + uncapped commission with top performers earning $140K-$190K Weekly Pay: Commissions paid every week (not monthly or quarterly!) Monthly Bonuses: Nearly 50% of our team hits bonus targets regularly Premium Benefits: MacBook provided for work tasks 401(k) with company match Comprehensive medical, dental, and vision insurance Company-paid short-term disability Life insurance and parental leave Employer-funded HSA Generous PTO + 9 paid holidays + 2 floating holidays The Workspace Our modern offices aren't your typical corporate cubicle farms: World-class onsite fitness center Walking trails and natural courtyard with WiFi Food center and regular food truck visits Team-building lounge areas The occasional foosball tournament Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge You'll Thrive Here If You: Have 2-3 years of proven sales experience (telesales preferred) Consistently hit or exceed sales targets Are highly organized and self-motivated Have strong computer skills (Salesforce experience a plus) Communicate clearly and professionally Want to feel good about the work you do every day Growth Opportunities We believe in promoting from within. Join a company that invests in your development through: Leadership training programs Clear advancement pathways Robust employee recognition Monthly town hall meetings that keep everyone informed Ready to Join Our Team? If you're looking to push your sales career to the next level with a company that values your talent, rewards your success, and respects your time-this is it. Apply now and let's talk! Wesley Financial Group is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Your Schedule Tennessee: Monday-Thursday, 9am-7pm (In-Office, Franklin) Nevada: Friday - Monday, 9am-7pm (In-Office, Las Vegas) PI88d62ed272f6-8173