Dynamic Systems, Inc.

The Technology Service Operations Manager is responsible for overseeing the end-to-end lifecycle of IT operational support tickets, ensuring clear ownership, continuous progress, and adherence to defined service level agreements (SLAs) across IT teams. This role serves as the central point of coordination for service operations, driving accountability, improving service delivery efficiency, and maintaining visibility across all active workstreams. This position does not include direct people management but requires strong cross-functional leadership and process ownership, including oversight of Jira Service Management workflows and operational asset coordination. Key Responsibilities - Own and manage the full lifecycle of operational support tickets from intake through resolution and closure - Monitor and enforce SLAs, ensuring timely responses, updates, and issue resolution - Act as the central authority for ticket routing, assignment, and escalation - Identify and drive resolution of stalled or aging tickets across teams - Coordinate cross-functional handoffs between IT teams, ensuring clear ownership transitions - Maintain visibility into all active tickets, ensuring defined ownership, next steps, and status updates - Develop and maintain dashboards and reporting on SLA performance, ticket trends, and backlog health - Lead operational reviews to identify bottlenecks and drive continuous improvement - Ensure adherence to ticketing standards, documentation, and process consistency - Create and manage Jira Service Management (JSM) workflows, including request types, queues, SLAs, and basic automation rules - Build and maintain Jira dashboards and reporting to support operational visibility Operational & Asset Management Responsibilities - Support equipment ordering, provisioning, and tracking of IT assets - Manage contract-related updates including new orders, returns, and asset decommissioning - Maintain accurate and organized inventory of IT equipment - Coordinate e-waste handling and disposal in compliance with company and regulatory standards - Schedule and support inventory audits and lifecycle management activities Qualifications - 5+ years of experience in IT service management, operations, or service delivery - Experience working within SLA-driven support environments - Hands-on experience with Jira or Jira Service Management (JSM), including workflow and queue management - Strong organizational and problem-solving skills with attention to detail - Ability to coordinate across multiple teams and drive accountability without direct authority - Experience with IT asset management, inventory control, or procurement processes preferred - Strong communication skills with the ability to work effectively with technical teams and leadership Additional Notes This role reports directly to the Director of Technology Services and plays a critical role in improving operational efficiency, service delivery performance, and process standardization across IT. PI6dc29de1f5-

Dynamic Systems Inc. (DSI) is seeking a highly motivated, detail-oriented Applications Support Specialist to join our Enterprise Applications team. This on-site role in Buda, TX will provide critical support for internal business applications, ensure the reliability of our Microsoft SharePoint and Power Platform environments, and collaborate closely with business users to drive system enhancements and operational efficiency. The ideal candidate brings technical expertise, strong communication skills, and a passion for supporting enterprise systems that empower teams across the organization. KEY RESPONSIBILITIES Application Support & Administration - Provide daily support for DSI applications, including the background check system, truck log system, separation app, and PTO calendars. - Troubleshoot and resolve application issues, escalating to internal teams or vendors when appropriate. - Configure system settings, verify data accuracy, and maintain application reliability. - Monitor application performance and proactively identify improvement opportunities. - Support application updates, enhancements, testing cycles, and deployments. SharePoint & Microsoft Power Platform Ownership - Serve as the SharePoint Owner for DSI, responsible for overall governance, structure, and strategic roadmap. - Administer and maintain SharePoint sites, lists, libraries, permissions, and content architecture. - Build and support Power Apps, Power Automate flows, and Power Pages to streamline processes - Partner with content owners to ensure sites are user-friendly, compliant, secure, and aligned with DSI standards. - Maintain workflow automations and ensure adherence to governance and security policies. User Support, Training & Documentation - Act as a primary point of contact for application-related support requests and user inquiries. - Create and maintain documentation including support procedures, FAQs, and knowledge base articles. - Develop and deliver end-user training sessions to improve adoption and overall system effectiveness. - Communicate system updates, enhancements, and best practices across the organization. Cross-Functional Collaboration & Continuous Improvement - Partner with business units to understand operational needs and recommend system improvements or new technology solutions. - Participate in requirements gathering, solution design, testing, and deployment activities. - Support integration efforts between DSI applications and systems such as Vista or Dynamics 365. - Identify opportunities to optimize workflows, eliminate manual processes, and enhance the user experience. DSI-RELEVANT APPLICATIONS & RESPONSIBILITIES SmartBarrel A workforce management and jobsite compliance platform that supports time tracking and identity verification for field employees. Responsibilities include: • Managing user accounts and permissions • Troubleshooting timekeeping or identity-sync issues • Supporting integrations with HR or ERP systems • Training field supervisors and monitoring jobsite workflows QuoteToMe A procurement and vendor management tool used to streamline materials purchasing and RFQ workflows. Responsibilities include: • Supporting vendor onboarding and approval routing • Troubleshooting RFQ and purchase-order workflows • Assisting purchasing teams with reporting and analytics • Ensuring integration accuracy with financial systems Field Materials A construction materials management platform used to coordinate ordering, delivery tracking, and supplier communication. Responsibilities include: • Configuring material categories, suppliers, and cost codes • Supporting field-requested materials workflows • Troubleshooting mobile and web app issues • Verifying data accuracy between orders, receipts, and inventory Vista (Viewpoint Vista by Trimble) DSI's core ERP supporting financials, job costing, payroll, HR, purchasing, and project workflows. Responsibilities include: • Assisting with module navigation, workflow troubleshooting, and data validation • Supporting posting, reporting, and integration-related issues • Helping with system upgrades, patches, and testing • Maintaining user permissions and security roles Dynamics 365 Sales DSI's CRM platform used to manage leads, opportunities, accounts, and sales pipeline forecasting. Responsibilities include: • Troubleshooting CRM data, workflow automations, or dashboards • Supporting custom views, fields, and role-based permissions • Maintaining Power Automate flows tied to CRM processes • Delivering user training for sales teams Internal DSI Applications (Custom Apps) Includes the background check application, truck log system, separation app, PTO calendars, and other custom-built tools. Responsibilities include: • Troubleshooting functionality, permissions, or data logic • Enhancing workflows using Power Apps or Power Automate • Maintaining documentation and supporting business process changes • Coordinating with stakeholders to ensure tools evolve with organizational needs QUALIFICATIONS Required: - Associate's or Bachelor's degree in IT, Computer Science, or related field; equivalent experience considered. - 2+ years of experience supporting enterprise applications, system administration, or business systems support. - Experience administering SharePoint environments, including permissions, site administration, and workflow management. - Strong analytical, troubleshooting, and communication skills. - Experience with Microsoft 365 tools and environments. - Ability to manage multiple tasks in a fast-paced environment with minimal supervision. Preferred: - Hands-on experience with SmartBarrel, QuoteToMe, Field Materials, Vista, or Dynamics 365 Sales-or similar enterprise applications. - Experience building and maintaining Power Apps, Power Automate flows, or Power Pages. - Familiarity with scripting languages (e.g., PowerShell). - Experience supporting field operations or distributed user groups. WORK ENVIRONMENT This is a full-time, on-site position located in Buda, TX. Occasional travel to other DSI offices or vendor sites may be required. Collaboration with internal stakeholders and external partners is a core part of the role. WHY JOIN DSI? You will be part of a collaborative, growth-minded team that values innovation, efficiency, and exceptional customer service. Your work will directly impact how technology supports field operations, administrative workflows, and organizational success. If you enjoy solving problems, improving systems, and empowering users, this role offers an exciting opportunity to make a meaningful impact. PIfeaf74be0b2d-1354

Position Summary We are seeking an IT Project Manager to support and drive technology initiatives across the organization. This role will serve as a shared resource for all IT teams, leading and coordinating projects across infrastructure, applications, and support functions. In addition to core IT project delivery, this role will lead technology rollouts for business units and oversee IT coordination for job site setups and closures. The ideal candidate is organized, proactive, and comfortable managing multiple projects, vendors, and service-related activities. Key Responsibilities Project Management - Lead and coordinate IT projects across multiple teams and functional areas - Define project scope, timelines, and deliverables in collaboration with stakeholders - Track progress, manage risks, and ensure timely completion of initiatives - Provide clear and consistent communication to IT teams and business partners Technology Rollouts - Plan and execute technology implementations across departments - Partner with business stakeholders to ensure successful adoption - Coordinate training, documentation, and rollout support Job Site IT Coordination - Oversee IT setup for job sites, including internet, hardware, and related services - Coordinate setup and teardown timelines aligned with project schedules - Work with vendors and internal teams to ensure readiness and support Service & Billing Management - Ensure all services (internet, telecom, subscriptions, etc.) are properly discontinued at job closure - Coordinate with vendors to prevent unnecessary or ongoing charges - Maintain tracking of active services and closures Qualifications - Bachelor's degree in information technology, Business, or related field, or equivalent experience - 2+ years of experience in IT project management, project coordination, or a similar role - Strong organizational and time management skills with the ability to manage multiple priorities - Working knowledge of IT systems, infrastructure, or service delivery - Experience coordinating with vendors and managing service-related activities preferred - PMP, CAPM, Scrum, or similar certification is a plus, but not required Skills & Competencies - Strong communication and stakeholder management skills - Ability to manage multiple projects in a fast-paced environment - Problem-solving mindset with strong attention to detail - Self-starter who can work independently and across teams - Comfortable working with both technical teams and non-technical stakeholders This role may be filled at different levels depending on candidate experience. Why Join Us - Opportunity to contribute to critical IT initiatives across the organization - High-visibility role supporting multiple technology teams - Collaborative environment with meaningful impact on business operations - Growth potential within IT project leadership PI14a2f6063ed3-1006

General Counsel serves as the primary legal advisor to executive leadership, branch management, service teams, and field personnel on construction law and operational issues. Successful candidate will work alongside the current General Counsel for a 1-2 year transition period to support an orderly transition of responsibilities. Key Job Duties: • Support company objectives by collaborating across departments-Contracts/Risk Management, Operations, Accounting, IT, HR, and Project Management • Review and negotiate upstream construction contracts with general contractors, downstream subcontracts and purchase orders and NDAs • Oversee monthly filing of lien and bond claim preservation notices • Facilitate Parent Company's review and approval of real estate transactions, parent guarantees and quarterly Representations • Oversee and monitor pending disputes including litigation, claims, arbitrations, and mediations and coordinate with Parent company counsel and outside counsel • Educate staff on legal topics, compliance updates, and legislative/regulatory developments Qualifications: • Licensed Texas attorney with minimum 5 years of experience practicing construction law • Experience in, or working closely with, construction related organization(s) • Strong substantive experience in transactional practice • Experience leading negotiations of construction contracts with sophisticated counterparties and ability to understand subcontractor's point of view • Strong analytical and problem-solving skills to identify legal issues and risks, analyze complex problems, and provide practical and effective solutions • Familiarity with insurance in the construction industry • Demonstrated ability to build relationships and influence stakeholders • Flexible, with excellent and timely written and verbal communication skills • Able to lead and follow with equal ease, based on circumstances • Active listener, proactive leadership approach, collaborative and communicative • Enjoy working in the office, in a fast-paced, growth-oriented business environment • Highly organized, detail-oriented, and able to manage multiple projects simultaneously, while working under tight deadlines PI56c1b6b5-

Responsibilities: • General oversight and coordination of upstream customer Contracts, including initial reviews, incorporating previous redlines, and drafting summaries for Legal / Risk Management to ensure timely flow through Contract execution with project management teams. • Management and coordination of all downstream DSI Service & Construction Subcontracts, Work Authorizations, and Purchase Orders, including associated exhibits, and amendments (Subcontract documents) to ensure timely flow through document execution via DocuSign. • Maintain Contract schedule and coordinate status review updates with Legal and Risk Management. • Assisting accounting in completing ASC 606 Forms. • Assist legal in drafting and filing of lien and bond claim notices. • Draft various contractual instruments and amendments in accordance with prescribed templates and guidelines when necessary. • Produce and publish reports as required. • Work closely with Legal and Risk Management regarding contract requirements. • Comfortable operating in a team -oriented, collaborative work environment. • Work cross functionally with internal teams, including Accounting, Project Management, Risk Management, and Legal regarding Contract/Subcontract/Purchase Order management. • Perform special projects and other assignments as requested by internal teams. • Various other assignments related to contract administration. Preferred Qualifications: Associates degree or higher preferred (related to contracts) 5 to 10 years of experience in a support role with construction industry experience Advanced MS Word and MS Excel Experience with Sharepoint Solid understanding of construction contract terminology and concepts Attention to detail and ability to identify errors and inconsistencies Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow Ability to communicate effectively both internally and externally Ability to prioritize multiple projects, strong multi-tasking and organizational skills Critical reasoning, good work ethics and flexibility Proactive and self-motivated with ability to take direction PI0c010ad5-