Kirtland Federal Credit Union

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Member Experience Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our West Alameda Branch in Albuquerque. Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program that includes employer match. Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employee Assistance Program Short- and Long-Term Disability Travel Assistance This is what we would like you to do: Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships. Responsible for problem resolution resulting in win-win for the member and the Credit Union. Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services. Primary Job Duties: Assumes responsibility for the effective and professional performance of member service functions. Meet with members, create and enhance member relationships Proactively analyze member financial needs and present product or service options Basic knowledge of all deposit and consumer loan products and services. Complete account maintenance tasks such as: check orders, debit cards and other related duties. Answers questions and solves problems for members by listening, collecting data, offering a variety of options. Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations Has basic knowledge of IRA accounts. Consult with members regarding basic money management and financial matters, as appropriate. Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers. Resolve members request and questions promptly and with KCU core value expectations. Utilize and adhere to KCU lobby management and MXS staffing model . Ensure Credit Unions quality and professional reputation is projected and maintained. Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management. Assists other branches or departments as needed. Assists all co-workers. Attends meetings as required Keeps Management informed of branch operational/sales activities and of any significant problems. Education/Certification: High School Diploma or equivalent Bachelors degree preferred. Experience Required: Minimum one years cash handling experience, sales and customer service preferred. Previous lending or sales experience preferred. Experience with IRA and other consumer deposit products preferred. Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred. Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction. Experience with customer service, identifying needs and providing solutions in a professional manner. Required knowledge, skills and abilities: Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the members trust. Able to create and maintain strong relationships. Strong analytical and financial skills. Bilingual a Plus! Differential available for Bilingual To apply for this exciting opportunity, visit our careers page at Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PIaf6c222e2-

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Marketing Campaign Specialist to join Kirtland Credit Union! This is a regular, full-time position that can accommodate hybrid or remote work opportunities given location and manager discretion. Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employer paid Life Insurance Employee Assistance Program Employer paid Short- and Long-Term Disability Insurance Travel Assistance Program This is what we would like you to do: Responsible for executing, monitoring, optimizing, and analyzing marketing promotions, campaigns, and communications across various channels. Manage assigned campaigns and target segment marketing activities by analyzing data, coordinating targeted content, and collaborating with cross-functional teams to achieve specific campaign and marketing goals. Goals may include lead generation, member acquisition, member retention, product acquisition, and usage targets. Monitor campaign performance, identify data-driven adjustments, and report on key metrics to ensure maximum campaign effectiveness. Other responsibilities include data analysis and market research, plus the ability to communicate findings and recommendations effectively. Primary Job Duties: Assumes responsibility for marketing campaign management and related tasks. Develop direct marketing campaigns (email, direct mail, paid search, content marketing, and internal channels) for assigned objectives that align with business objectives, including target audience identification, messaging alignment, and channel selection within the allocated budget. Set up and implement marketing campaigns across the various channels utilizing the marketing automation platform. Work closely with design team, content creators, business intelligence, line of business, marketing operations, and other stakeholders to ensure campaign alignment and successful execution. Assumes responsibility for analyzing and reporting on marketing campaign performance and related data tasks. Track campaign performance using data and analytical tools to measure key metrics and identify areas for optimization. Prepare regular campaign reports highlighting key performance indicators, insights, lessons learned, opportunities, and recommendations. Monitor data sources, validate data accuracy, and identify data gaps to assist with data hygiene and quality control. Education/Certification: BA in Marketing, Statistics, Data Analysis, or related field, required. Experience Required: Two to Three years of experience in marketing campaign management. Experience with project management tools (i.e., Zoho Project, Wrike, Microsoft Project, Monday, etc.) Experience working in a marketing automation platform (Prisma Campaigns, Marketo, HubSpot, etc ) preferred Preferred experience in credit union or financial marketing Required knowledge, skills and abilities: Proficiency in Microsoft suite of products. Knowledge of related computer applications. Understanding of marketing data research, reporting and analysis Knowledge of automated marketing campaign execution, functions, and analysis. Marketing fundamentals: strong understanding of marketing principles, including customer segmentation, brand positioning, and marketing funnels. Digital marketing experience: proficiency in digital marketing, including email marketing tools, paid search, websites, and analytics platforms. Data analysis skills: ability to interpret data, draw actionable insights, and use them to inform campaign optimization. Project management skills: ability to manage multiple campaigns simultaneously, meet deadlines, and prioritize tasks effectively. Strong communication skills: excellent written and verbal communication skills to effectively convey marketing objectives and campaign results. To apply for this exciting opportunity, visit our careers page at Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PIcb5-

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Business Analyst for the Business Digital Banking Systems to join Kirtland Credit Union! This is a regular, full-time, remote eligible position based on geographic location . Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employer paid Life Insurance Employee Assistance Program Employer paid Short- and Long-Term Disability Insurance Travel Assistance Program This is what we would like you to do: The Business Digital Service Analyst makes a difference in our members' lives through enhancing their experience. Manage implementation and daily operations of the business online and mobile banking platforms to provide members with products and services that meet and exceed member expectations and achieve the goals of the credit union. Collaborates with stakeholders to ensure cross-channel coordination. Deploys innovative solutions related to digital products and services, digital delivery, positive pay, treasury services, mobile, voice, and all related software for both members and team members. Primary Job Duties: Coordinate and communicate with the Contact Center and Branches to resolve member digital service issues that hinder member satisfaction. Handle internal HelpDesk digital issue tickets and submit and work escalated tickets to appropriate vendors as needed. Identify, recommend, and implement solutions to fix service problems in digital banking. Actively participate in vendor relationship with business digital banking providers. Recommend improvements based on testing, feedback, member behavior and analytical conclusions. Manage and implement updates and new releases of the business digital banking platform. Understand business member digital usage and work to identify opportunities to continuously improve the digital experience. Review business member feedback and support member complaint resolution. Actively engage in assigned digital projects and digital tasks in other department projects. Work with Project Management team to ensure projects and tasks are completed in an accurate and timely fashion. Complete testing and quality assurance reviews for new digital products or services. Education/Certification: Bachelor's degree in business, marketing, computer science or related field or an equivalent combination of education, training, and experience. Experience Required: Three to five years Digital Banking experience (Online Banking, Mobile and related technologies including payment systems, treasury management, and positive pay) preferred. Knowledge and experience in financial services, preferably in Credit Unions. Required knowledge, skills and abilities: Understanding of Credit Union and business digital banking operations. Proficient at troubleshooting members, team members, and vendor issues. Data analysis skills preferred. Analytical expertise for complex problems and perseverance. Strong communication skills with the ability to be influential. Excellent troubleshooting abilities and debugging skills. Ability to form relationships with all levels of employees. The ability to apply knowledge to new situations. Passionate about technologies. Deadline oriented. Experience communicating clearly, both written and verbal. High attention to details. To apply for this exciting opportunity, visit our careers page at Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Restrictions Apply PI42f1494c442c-4135

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Member Experience Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our West Alameda Branch in Albuquerque. Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program that includes employer match. Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employee Assistance Program Short- and Long-Term Disability Travel Assistance This is what we would like you to do: Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships. Responsible for problem resolution resulting in win-win for the member and the Credit Union. Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services. Primary Job Duties: Assumes responsibility for the effective and professional performance of member service functions. Meet with members, create and enhance member relationships Proactively analyze member financial needs and present product or service options Basic knowledge of all deposit and consumer loan products and services. Complete account maintenance tasks such as: check orders, debit cards and other related duties. Answers questions and solves problems for members by listening, collecting data, offering a variety of options. Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations Has basic knowledge of IRA accounts. Consult with members regarding basic money management and financial matters, as appropriate. Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers. Resolve member's request and questions promptly and with KCU core value expectations. Utilize and adhere to KCU lobby management and MXS staffing model . Ensure Credit Union's quality and professional reputation is projected and maintained. Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management. Assists other branches or departments as needed. Assists all co-workers. Attends meetings as required Keeps Management informed of branch operational/sales activities and of any significant problems. Education/Certification: High School Diploma or equivalent Bachelor's degree preferred. Experience Required: Minimum one year's cash handling experience, sales and customer service preferred. Previous lending or sales experience preferred. Experience with IRA and other consumer deposit products preferred. Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred. Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction. Experience with customer service, identifying needs and providing solutions in a professional manner. Required knowledge, skills and abilities: Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the members trust. Able to create and maintain strong relationships. Strong analytical and financial skills. Bilingual a Plus! Differential available for Bilingual To apply for this exciting opportunity, visit our careers page at Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PIe163e-0104