General Hotels Corporation

Guest Service Manager The Guest Service Manager will manage Front Desk operations to ensure quality service and standards while delivering a stellar guest experience. They will directly supervise the Guest Services team. This position reports directly to the General Manager and is part of the property's Senior Leadership Team. DUTIES AND RESPONSIBILITIES Oversee all aspects of the operation and service for the Rooms and Guest Services Departments. Assure effective orientation and training for new staff and develop activities for experienced staff. Provide mentoring, coaching and regular feedback to help improve team member performance and morale. Support department managers, including but not limited to greeting guests, covering shifts, providing direction, and overseeing all aspects of customer service and property cleanliness. Work closely with all departments of the hotel to ensure group, guest and employee satisfaction. Address team member and guest complaints and advise the General Manager about appropriate corrective actions taken. Work to ensure guest billing is accurate; complete daily, weekly, and monthly accounting responsibilities. Work closely with Sales Department to manage occupancy and group room blocks, balancing room type availability. Participate in weekly Revenue Management Meetings. Complete weekly room and public space inspections with the Executive Housekeeper. Complete accurate monthly forecasting for each of the department's revenue outlets. Monitor budget and control expenses with a focus on room rate, guest service scores and labor cost. Review and approve all product invoices before submitting to accounting department. Maintain department expense budget. Ensure Brand Standards are followed and maintained in each department. Participate in all Quality Inspections. Participate in Manager on Duty Program, with responsibility for monthly scheduling of managers on duty. Ensure that all legal requirements are consistently adhered to including wage & hour laws and federal, state & local laws pertaining to room safety & sanitation. Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements. JOB REQUIREMENTS Experience in hotel Housekeeping and Front Desk supervisory position is required. Must be guest focused while being creative and able to problem solve during challenging times. Must be able to multitask and make difficult decisions on the spur of the moment. Experience with PMS computer systems is required. Guest relations skills are required. Previous experience working with budgets and P&L is preferred. Must have valid driver's license and current insurance. A minimum of an Associate's Degree in Hospitality is a plus. Must speak fluent English; bi-lingual in Spanish is a plus. Must have reliable transportation. Must be able to regularly work evenings and weekends Marriott experience is preferred BENEFITS Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access ("on-demand pay") Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility. PI2950e4428da5-2373

General Hotels Corporation has an immediate opening for an Assistant Front Office Manager at the Crowne Plaza Indianapolis Downtown Union Station. The Assistant Front Office Manager is responsible for the success of the front desk team and ensuring guest satisfaction by providing exceptional customer service, mentoring team members, and driving continuous improvement in guest satisfaction scores. The Assistant Front Office Manager is responsible for a variety of tasks, including: Acts as manager on duty for the hotel and oversees front desk operations in the absence of the Front Office Manager. Ensures all guests are greeted and attended to promptly, providing personalized service to enhance their experience. Responds appropriately to guest complaints, solicits feedback, and fosters relationships to drive continuous improvement in guest satisfaction. Handles escalated guest issues and concerns with tact, empathy, and discretion, resolving them to the guest and hotels satisfaction Ensures front desk staff is knowledgeable about the hotel and its amenities, trained in brand guest service and brand standards, and proficient in all front desk operations, including check-in/check-out procedures, telephone procedures, and computer systems. Assists with human resources functions, including recruiting, interviewing, orientation, training, performance planning, and associate management and counsel. Provides mentoring, coaching, and regular feedback to team members to manage conflict and improve performance. Monitor KPI's and provide leadership guidance and support to the front office team, fostering a positive and collaborative work environment. Assist with coordination of team members tasks to ensure they are equipped with the knowledge and skills to excel in their roles, and being a solution provider. Schedule and coordinate with front office managers to ensure adequate coverage to meet operational demands. Supports the Front Office Manager in improving guest service scores, enrollments, and other brand standard requirements. Understands and follows policies and procedures for the hotel's key control system, ensuring compliance by all staff members. Checks billing instructions and guest credit for compliance with hotel credit policy and ensures all transactions are handled securely. Typically supervises front desk supervisors, desk agents, night audit, and concierge/bellman. The ideal candidate for this position will possess the following skills: College education related to hospitality, or the equivalent hotel front office supervisory experience is preferred. Must be guest focused while being creative and able to problem solve during challenging times. Must be able to multitask and make difficult decisions on the spur of the moment. Guest relations skills are required. Must have valid driver's license and current insurance. Must speak fluent English; bi-lingual in Spanish is a plus. Must have reliable transportation. Must be able to regularly work evenings and weekends. BENEFITS Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access ("on-demand pay") through PayActiv Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility. PId06bf-7606

Hotel General Manager General Hotels Corporation is looking for a General Manager to lead our Fairfield Inn and Suites in Jasper, Indiana. As the General Manager you will lead and manage the hotel to foster a culture that aligns with GHC's visions and values. Responsibilities Lead top-line revenue and GOP performance; achieve or exceed hotel goals for these metrics. Recruit, hire and support training of staff. Create an operating environment that ensures consistent guest satisfaction. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Respond appropriately to guests regarding service challenges. Maintain hotel operations consistent with Brand Standards. Prepare and submit statistical, performance, and forecast analyses and reports as required Work within department budgets, defining and directing changes as required. Oversee the Sales and Marketing activity and results. Lead and participate in sales and marketing strategy meetings. Facilitate property level accounting, including accounts receivable, accounts payable, and payroll. Establish and implement company policies, goals, objectives, and procedures, conferring with RDO, peers, and staff members as necessary. Requirements Excellent leadership skills - must be willing to LEAD by example. Dedication and commitment to team members as well as hotel guests. Must be able to always provide support to staff. Willing and able to jump in and help staff when needed and provide coverage of shifts. Proven success leading a hotel team. Proven ability to lead sales efforts and motivate staff prior years of hotel leadership experience Benefits Incentive Plan Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Hotel Room Discounts Earned Wage Access ("on-demand pay") Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility. PIc0c86b530f3d-6552